Our customers don’t need self storage when things are easy; we get that. iStorage is committing to a smarter, simpler way to serve those with self-storage needs. We’re taking steps toward a larger vision of streamlined service that includes full online rentals, Bluetooth gate access, and unit choice at checkout by the end of 2021.
"As the world continues to evolve, we have to keep pace as a business. From bad weather to touch-less interactions, we are working to deliver a product that can meet the changing needs of our customers. We are constantly thinking about how we can make storing with us as easy as possible. Life is hard enough, storage doesn’t need to be."
SVP of Operations
We’re going to take the stress out of moving and transitioning by simplifying the storage experience. Whatever the next best way to serve you is, we’re going to find it and we’re going to make it better. You can count on us.
In 2020 we worked with national organizations like the American Red Cross, Vietnam Veterans Association, YMCA, Toys for Tots, Veterans Affairs, Boy Scouts of America, and Advocates for Freedom. We worked with local organizations like Bikes for Tykes, St. Louis Blues Blind Hockey Club, Mission in Citurs, and Make a Kid Merry. In 2021, we are committed to supporting the mission of Feeding America (r) and donating $1 for every storage unit rental* to end food insecurity in the US.
"2020 was a rough year – there’s no doubt about that. Many of our tenants came to us during emergency situations and that’s what inspired us to help. No one – child, adult, or elder – should go to bed hungry. Together, we can help families in need and make the world a little brighter.
Our local operators and the communities they support are the heart of our business, and we want to make that reach wider. Check out our movement & follow our progress: iStorage.com/things-matter
2020 brought many challenges for a traditional business model. We are grateful for the continued commitment, flexibility, and positive attitude our team has demonstrated in the face of these multiple challenges. How we navigated all that was thrown our way further reinforces the depth and strength of the culture at iStorage and NSA Brands.
"Although none of my employees ever tested positive, I was given great direction and support from HR which allowed me to do what was best for the employee. I was able to get folks back to work quickly once they were given the chance to test, with no fear of losing their jobs for being out a few day while awaiting the results. "
Now more than ever we are committed to this culture. In 2020, we defined our Core Values: Compassion, Integrity, Humility and Accountability. We are excited to continue to practice these in all aspects of our business.