Storage Units at 2951 Loretto Road in Jacksonville, FL 32223

The manager was kind patient and explained everything very well it was a very enjoyable experience. I would recommend Them for anyone

Tony is amazing....he da bomb!

Facility is immaculate. Tony has really done a great job here. Super friendly and great customer service 10/10

This place is the cleanest ive ever seen! The staff really takes care of things around there. And very friendly and will work with you. Definitely recommend this location over anything.

What a wonderful staff. The young gentleman at the front desk was very polite and knew exactly how to help me. Very personable! 10/10 great experience.

Great place. Great location. Super easy and clean. Tony went above and beyond to accommodate my elderly Mother-In-Law during a difficult time. Thank you Tony!

Great customer service. Big thank you to Cody for the help.

This is a great storage facility with lots of options. Tony is very personable and helpful. I don’t often do reviews, but when the service exceeds my expectations, it’s warranted. If you need storage in the Mandarin area, go see Tony!

Great people! Good service! Recommend to anyone needing a storage unit

Moving is one of life's greatest stressors. Often, it's accompanied by another life stressor like a change in relationship or employment. It's during these times that decisions can become difficult to make and an unexpected gesture of assistance from the professionals at iStorage can make all the difference in one's day. Today, during what could have been a "high stress" moment, assistant manager, Cody was sincere, thoughtful and took extra measures of research and guidance, making our lives a little simpler and allowing us to feel valued as customers. The quality of professionalism he displayed is what sets the stardard of excellence that assures my families loyalty in the iStorage brand.

Great service highly recommended

Tony was awesome, he helped me out tremendously and made my decision easy. The facilities were super clean and my storage unit was very conveniently located, I highly recommend I storage, Thanks again Tony!

Very helpful

nice people easy to eork with and much more simple startup than others that I worked with

My boyfriend and I recently got a 10 by 10. We were helped by Shana She has extrehelpful and committed to her job I can tell already that we are going to love it here.

Had to go into office to pay my bill. Tony and Cody were so helpful and pleasant. Most appreciative for their help.

Hi. Signing up for a unit was very easy. Tony was most helpful to me as I am not use to renting a storage unit. Just after I rented the unit I had trouble with the lock and Cody was quick to offer his help. I recommend iStorage to anyone needing extra space.

I was very satisfied with my experience. Everyone was very courteous and helpful. I would highly recommend IStorage.

Easy process on line and checking in at unit. 2nd time using this facility.

Tony Guerra at IStorage 2951 Loretto RD Jacksonville, FL 32223 is a great representative with his 5 star service customer service. When we first made contact with him about what our needs were, he explained in details about the different Units and what would best suit our needs. He informed us about the normal operating hours / 24hrs access to our goods. His knowledge and friendly personality, made it a easy to trust your Company over passed years. Today 11/14/2022 we closed our storage unit because we move into our home and my Family & I wanted the Company, as well as other customers to know about our years of experience with IStorage on 2159 Loretto Rd Jacksonville and employee Tony Guerra. Thanks Tony

The staff at Loretto totally make you feel confident that you're in good hands. Explained all your options and helps you make the right choice. Very pleased.

The store on Loretta rd off San Jose in Jacksonville Fl was awesome!! Tony was wonderful! Showed us around & was sooo nice! Great price too ! I will tell everyone what a great place this is! Thanks !!

Customer service very good from initial contact through the process of renting our unit. I requested a ground level unit and was shown two different units. Very helpful and accommodating.

These folks are very accommodating and friendly. Excellent customer service. I have 2 drive up climate controlled units. Istaorage is one of the few that offer this option, instead of unloading onto a cart then going inside to unit. I love it!

The team exceeded my expectations. I made all arrangements from over 1000 miles away. The contract was easy to begin and end... the property is secure and clean... and the team was responsive. I highly recommend!

The person helping me that day was so nice Cody and he showed me the size of storage that I need I’m please also that that there was available right away. The place is clean.I’m glad I found this place very convenient and near to my work.thank you.

Good price on a climate controlled unit and the customer service has been second to none. I highly recommend this place.

They are amazing! The reviews are accurate! I researched lots of companies on line and started here based on their large number of amazing reviews. They did not disappoint. Management is caring and knowledgeable. I came in person to check out the facility prior, and they were kind enough to give me a tour of the facility and explained all security measures and showed me each unit I was deciding between. I wasn’t sure on the size I needed at the time, and visualizing it was quite helpful. We got it right the first time! They also allow you to move up or down a size at no charge and switch units if you realize after moving things in that you need more or less space, which was a nice plus for someone like me who was on the fence between sizes. Their sign out front said “Best Prices,” and they delivered on that as well! They matched any price for me. Their price was already one of the best in the area, but one other company had given me a $9/month better quote on the phone, and they were happy to match. I appreciated that gesture. The buildings were clean, and easy for our large moving trucks to back into. The lighting and parking lots seem safe. They provide a variety of carts and Dollie’s on hand that even my movers used over their own that sped the process up tremendously. When you pay movers by the hour, every detail helps save you money! Don’t forget your lock!! We had to run to a hardware store to get one because we came in after the front office was closed. It was no worries as long as you remember not to get a straight long handled lock. Stick with the round traditional storage unit styles. We made that mistake and had to go back twice! Lol! FYI: We had a large uhaul and fit everything in a 10 x 20, stacked pretty high in the back half of the unit just like moving trucks. It took 6 movers approximately 2 hours. It’s a Tetris game for sure and you won’t be able to get things that are stacked high or in the back of the unit out easily. If you need to access certain things throughout your time in storage, leave room to dig things out, and go with a larger unit! Keep everything you might need in the front of the unit by the door. We rented a first floor unit to save time loading and unloading since the movers are expensive hourly. It was worth the little extra per month to us to save all the elevator time. The outside units closest to the door are more convenient for loading and unloading, but because doors are open constantly, they are “less climate controlled” than the back units if you need low humidity. We went with one in the back and had no issues. Best of luck to all! And a big thank you to the team iStorage for making this part of my move the best part!

Gave us the space for what we needed to store. Plus you had big Dollie’s to take boxes in.

They were awesome! Great experience and great people!

I was in a pickle and Tony was awesome and saved me! He is amazing! Thank you for everything!

Friendly professional staff. Nice clean storage units. Easy access.

Easy rental online and got the best rate in town for a climate controlled unit. Cody was very courteous and helpful with my move-in and I've been more than pleased so far with my service and storage area. I highly recommend to anyone looking for short or long term storage solutions!

Super helpful guys were very accommodating while we emptied out a unit.

Cody provided excellent service and even shared a community resource that potentially will benefit my pet!

The people here are awesome

Very professional and great experience.

Great storage, and Professional Service.!

Great place. Staff very friendly and helpful. I would recommend anyone to use this facility. Thanks, Dan, Van Man Movers

AWESOME PLACE PRICES ARE GREAT, EASY ACCESS

Very professional call me to get information that I didn't give on the online app highly recommend this establishment

Awesome service

Excellent customer service

Staff assisting was helpful and explain what question I have.. Thank you

IStorage on Loretto is the best place I have ever rented from. Tony the owner and Cody the employee whom I have met, are the most generous people one can find. I’ve been going thru a real tough time due to illness and I can’t say enough how these gentlemen have helped Me. Being so patient and understanding with my situation. It’s nearly impossible to find such good people that run a business but still have an understanding heart. Also The place is so easy to find, the units and everything is kept so clean and organized. There are always carts available, also Air conditioning in my unit. So everything stays in good shape. If you have a real issue they will work with you. If you r looking for a storage unit, check these guys out. Their prices are also very reasonable. You won’t regret it. I am very thankful and glad for being treated with such respect for my situation and for my things that are in there. Thank you Tony and Cody for everything. Istorage Loretto rocks.

IStorage is so clean, cool and bright. Tony was awesome at helping. I would def recommend this location to anyone in need of storage.

I am so satisfied with the management. They seem to always be on top of things . I know my stuff is safe here.

Everyone was very professional and made our decision very easy.

Clean , convenient, affordable, safe and super nice staff

our experience with Tony was very personable, helpful, and professional . It is a very convenient location and well lit. We were able to receive great service and price and move many items into storage within a few short hours. Would highly recommend .

I have had a unit at IStorage on Loretto for a few years and have to say they are quality. There were a few people I have interacted with and they were all professional and accommodating. The person who stands out is Tony and his efforts to help people during these rough times. He listens, understands and works hard to make you comfortable if you have questions about the process. I would recommend this company and especially this location after seeing Tony work hard to help any client. Two thumbs up.

Very helpful, polite, clean environment and safe at night. Tony is the man to talk to very knowledgeable.

Cody was extremely helpful and polite. I will probably be storing my belongings for 6 months and if necessary longer.

Dave! Supper sweet guy. Helped us out a lot. Went above and beyond when I moved some things into storage! I highly recommend Storage Self Storage!

Garcia was great, very informative and helpful! Great customer service!

The two employees (female & male) in the office are very professional, friendly & courteous.

No problems. ..That says it all.

It was different experience in dealing with storage units

Great location, for Mandarin side, clean, operating, and great customer service.

The staff here is amazing! Definitely recommend. 11/29/2019 a new review because I'm using them again. My experience previously was fantastic, and my experience this time has also been wonderful. The current manager, Garcia, is very pleasant and professional. I hope the owner appreciates Garcia. Every interaction with him has been a pleasure. He explains everything very well. He always waves hello when he sees me on the property. He's always very kind when we speak. I hope he's there for a long time. He definitely deserves a raise and recognition for being a great employee. July 2020 - a new update: I switched to a bigger unit. Garcia helped me and made the transition into the new unit very easy. He found one in the same building, which made the move simple. As before, Garcia was very helpful and professional. He's such a kind and pleasant person to do business with. He's definitely a gem, and very good at his job. I hope iStorage is able to keep him as an employee throughout the time I have a storage space at this location. October 2020: Switched back to a smaller unit. Didn't need all the space of the larger unit anymore. Garcia helped me again. As usual, he was very professional and helpful. He took time to answer all of my questions, and made sure I understood his answers. He found a smaller size unit right down the hall from the larger unit so I won't have to move my stuff too far. Garcia is so thoughtful, friendly, and helpful. I sure hope iStorage realizes what a great employee they have with Garcia. He deserves a raise and recognition for his professionalism! It's not very often you find such great people in positions that work with the public anymore.

Service was good, raised rates and didn't notify customer. That was shocking to me but.... A leak in another unit flooded mine, they assured with clean up but didn't offer to pay for any damages. A little more expensive than others

Mike & Garcia was very helpful and friendly when I arrived to the location. The great thing is that everything was done online within 15 min!!!!! I walked into the office and Mike said verything is ready, let walk to your unit! Great Customer Service!!!!

Garcia was extremely helpful when looking for the perfect size unit. It’s very clean and I feel very safe going there anytime of the day.

I give Garcia and Caleb 5 stars for their excellent customer service and compassion. They are good people to do business with. I like that it's gated and climate-controlled. Nice location, clean, and I appreciate the flatbed dollies I can borrow. I give iStorage corporate 2 stars, though. I rent a 5x10 unit (next to smallest they have) and I started out paying in the $50s in Dec. 2018. It's been less than 2 years and they've increased my rate 3 times. Now I'm paying almost $90/mo. I feel ripped off and this third rate increase happened in the middle of a pandemic when Americans like me are hurting financially. I always pay my rent in full and well before the due date. Not a great way to keep loyal, reliable customers, iStorage.

Rented a 1st floor interior. Did not realize all units are climate controlled. Caleb was great and really knew the facility. Call Caleb for a fast, worry free experience.

Went and spoke to Garcia regarding a unit, he was so professional and very detailed. Unfortunately I couldn't get the unit today but will definitely be back to rent with him. Thank you Garcia for helping me

Great staff, always helpful and understanding feel safe and secure having my stuff there

Very clean and the two gentlemen are extremely helpful, knowledgeable, and detailed

Awesome team

I think that Garcia did a fine job and help me with my unit and went out of his way to be kind and thought he was very polite thank you very much

Clean, spacious ac units with competitive pricing. Mike and Garcia we're so sweet and helpful through out the process and went above and beyond. I would recommend this place.

Garcia was very helpful when setting up my new storage unit! Such an easy, professional, and great experience.

Garcia goes the extra mile- the customer service is awesome- highly recommend these guys

Garcia is truly helpful and makes everything so easy! I love renting from this location !

Garcia, and the staff are great, clean facility easy to move and store your stuff. will definitely use them again

Garcia is the best. Best customer service, professional awesome prices. I’m on my third unit now. Great place !

Garcia has made our experience wonderful! He is very efficient and his customer service is excellent!

Had the best experience at istorage, Garcia is very professional and and I received some of the best customer service there. Thanks again for all your help Garcia.😀😀

The guys that work here are so professional and helpful. The whole place is very clean and feels so safe. This is hands down the best storage unit I’ve ever used. I’ve had to go in late at night by myself to drop things off and I feel completely safe. Also the rates can’t be beat.

Everything went perfectly. No hidden costs. Mike and Garcia were personable and professional. Service was great!

I came into Istorage on Monday morning to get a storage unit. The process was very easy. I dealt with Mike at the front desk and he was extremely helpful. The office and units were very clean and well managed! I definitely recommend coming here if you need a storage unit!

Super awesome staff that helps find the best deals for you. Highly recommend!!!

First time here and we had a great experience. Stacey was very knowledgeable and helpful. Very easy reservation online and budget friendly prices.

Good service

Great location and staff was very helpful and nice. Stacey went above and beyond my expectations. Will recommend this storage place to our friends and family!!

Stacey was very helpful in helping us find the right unit for what we needed. She was very accommodating and very professional

Great service

Ms Stacy was very nice and helpful and I couldn’t have asked for a better associate.

Our experience was more than pleasant. We received perfect customer service. After a long night of incredible agony, Stacy was more than adequate at her job and helped us get a unit extremely quick.

So helpful ❤️

Had a great experience with Stacy. Arranged great pricing on the right sized unit. Very knowledgeable and helpful. Def recommend this location.

Stacy was extremely helpful and friendly, it took us less than 30 minutes to get a storage and she helped us get a great rate.

Outstanding service

Stacy was very friendly and efficient

Great service

Stacy was very helpful.

Great prices, great facility and most importantly great customer service! Would recommend istorage to anyone looking for storage.

Stacy was great with helping me.

We own a handyman business and we are in and out of storage units for customers. The manager was very helpful with an issue I was having not related to the unit. The units are clean and secure and evenly cooled. I would recommend them to anyone in the area.

Stacy was amazing . Very helpful . Rented here because of stacys amazing service

Stacy was amazing, one of the nicest people I’ve ever meet

Stacy was wonderful!

They were very prompt to reach out to me and easy to work with when I had questions. I feel confident that I've gotten the best storage unit possible to store my mother's entire home safely.

Stacy is fantastic. She is the best

Great! Thank you.

Overall efficient process

Great service! Great size storage area! Very easy to get to! Great Customer Service! So far very happy with everything!

Great experience with the Loretto location off San Jose. Manager is always helpful and friendly. 😊

Everything went great.

Stacy was awesome in helping us rent a storage unit! Very friendly, nice facility, carts available for use 👍🏼

Mike was filling in that day as the manager was out, and he did a super job, helpful and friendly. I met Stacy the next day when I had to stop in and purchase new boxes, and she was just as terrific! Great service and would highly recommend!

Good customer service and clean place

Mike was excellent in helping me. He was efficient, friendly and provided me with everything I needed. Great service!

Clean storage, good customer service

Very friendly and helpful with my storage unit. Plus the prices are very competitive with other local storage places. They've got the best prices !

Very helpful and explaining everything. Personality is great. Thank u, Stacy!

Great storage place.

Easy and affordable!

Great experience

Stacy and Garcia were fantastic! I highly recommend this facility!

Stacy is absolutely amazing & thorough. Very happy with my unit & pricing.

Stacy was great. Helping my dad

Fantastic and great rates.....

Fantastic, thank you for the help.

Stacy was very helpful and reassuring

Stacey was very helpful and reassuring.

Great experience! Stacy was awesome!

Stacy was a pleasure to work with. So quick and easy to set up.

Stacey is outstanding

Great service and great prices for a storage unit! Would recommend!

Great, they are very helpful and courteous. Wish they were open on weekends consistently.

stacy was wonderful.

Stacy is wonderful! She really helped us out with our storage units! She got us into our storage unit ASAP and went out of her way to make sure that if there were any problems, they were taken care of. Definitely recommend Stacy and iStorage on Loretto!

Stacy was great!!!!! She worked hard Nonstop on trying to get me back in a unit when something came up with the one I Originally got. She saved the day for me and I will be recommending this iStorage and Stacy to friends and family. Thank you Stacy you are really awesome.

Stacy is wonderful.. thank you again!

Great place thanks Stacy

Great place Stacy

Very nice people!

Found me a larger unit and saved me money in the process! Thanks

I have had at least 3 units at this place for many years. The current management team is very helpful and Always recommend the best choices for my storage needs. The place is very clean and well kept up.

Fast, efficient, and very friendly! Clean facility!

Employees saved me a lot of money and made great suggestions for my storage needs. I have been with this place for years through my office as well as personal and they are great and very clean as well.

Service was fast and good

Nice, clean facility. Helpful and friendly office staff. Very pleased!

Fast, easy, and courteous service. Would recommend.

Stacy Wilson was very helpful today.

This location is great, nice staff and clean facility

Nice facility and great service from Stacy! She made the process easy from start to finish! Thank you Stacy!!

Your representative was knowledgeable Showed me the different options including showing me the actual available units Very quick

Great place

great staff. clean facility

Great clean facility very professional staff. Garcia took care of all my needs and took care of all my needs for storage

Garcia was great!

Garcia, the manager at this location rocks. He is very helpful and made our stressful move much easier. We came in late at night just before closing and he got us set up and safely inside. Very friendly and efficient. I highly recommend this location and management.

I've been with iStorage for about 6 months now and have had nothing but a great experience. As a result I've rented another unit. Good prices and good service....not sure what more you would want.

Great experience

Friendly staff and easy

Great place, awesome customer service!

This place is great and i would recommend it to anyone.

They had what I needed and were very pleasant to deal with. Pricing was reasonable and I received a discount for my first month! Great access and very clean facility. Terry was so nice and professional!!

Very expensive, although clean and safe and very nice staff. I got 2 storage units at a competitor place down the road for less than they quoted me here.

Great service at a great price. Joston was informative and very helpful. Would highly recommend..

The manager here, Terry, is the best. He is very professional and handles all situations in a timely manner. If you’re in the market for a storage, this place is a must!!

Had a great experience. Everything went well

They had the best price for where I needed my storage unit to be. The staff was very helpful and friendly over the phone and in person! The facility was always clean and I felt safe when there. Online payments made it easy too!

Used this place for the last year. It was terrific. People who work there were excellent in customer service. Recomend this IStorage facility.

Great and quick service to set up a storage unit. Cheaper prices than nearby competitors as well!

Joston was great! Professional and efficient... made set up simple! Facility is very clean and convenient with easy access.

Great place to do business with. Remember to hit *before code to gate and # after.

The new Manager was very nice and helpful. He even cleaned the floor in the unit before we rented it. My only complaint with this place is the temperature control. The temperature is kept close to 80 degrees, which is very hot for Florida weather and humidity. I spoke to an iStorage manager from another location who told me he keeps his temperature controlled buildings at 72 degrees. I have many valuable items in my units that could be destroyed by heat and humidity. This location should be required to lower the internal temperature.

Great place for your stuff

My experience with the Mandarin-San Jose location was great. I was there a few weeks ago inquiring about a rental talking with Justin and when I came in to finalize it, he pulled the info up and had it ready to go in no time. He explained the lease thoroughly and advised me to buy a lock and the renter's insurance. Afterward we made sure the gate code worked and then showed me the locker. No surprises, very professional. I'm glad I visited the other 2 major choices in my area, because I storage has cleaner, newer facilities and better rates and more attentive staff. Justin was very helpful, if you go there, tell him 3035 sent you.

Great service, good location and friendly site person. Only reason for 4 stars and not 5 a little concerned about the climate control. Was only minutely cool where our unit is located. Not exactly what I was hoping for but short for time to consider something else. Service was great though.

I want to thank the staff at istorage on Loretto Rd for the outstanding customer service. I thought I was at Chick-fil-A. Thank you Walter you are above the game my friend!

I have never had customer service like I had at istorage on Loretto Rd. Walter was “top-notch”! I’m a customer for life!! Keep up the great work!

This team has gone above and beyond expectations! They have been more than helpful in every way! I wouldn’t recommend any other place but iStorage!

Clean facility and nice staff. Called 3 different storage facilities and this was the best price.

Awesome staff, clean facility, competitive prices... If I need another unit in the future, I know where im going.

Came into I storage clueless on what I needed and the guy tony that work in the office help me with all my needs and made my move smooth.i will recommend I storage to all my friends and family

I have used iStorage for a few years and just added another small space. The site is very clean. It has climate control so I don't worry about any damage. I would highly recommend them.

We are VERY HAPPY with istorage Self Storage!! The units are impressive!! Very clean with up-to-date security!! Exactly what we wanted. Excellent customer service on the phone and face-to-face.

Tony helped me this morning and what a wonderful experience he provided! Professional,caring and extremely helpful! What a pleasure it was working with him. I highly recommend using iStorage based on my experience!

They take great pride in their facility and its well deserved. Been storing here in a 5x10 for a great price in climate controlled building but sadly time to go. Always send emails if your payment is close to being late. Great customer care. Best of all after storing here for almost 2 years. My stuff was still in perfect condition. No rodent damage on my items at all. Unlike some other storage facilities. Thank you iStorage

Very friendly and efficient staff.

Lola was great . She had a great attitude! Very professional will definitely be recommending !

TONY & LOLA WERE AWESOME! THEY WENT ABOVE & BEYOND TO ACCOMMODATE US! I WOULD GIVE THIS PLACE 10 STARS IF I COULD, BECAUSE OF THESE TWO. ALSO THE FACILITY IS NEAT, CLEAN AND BUG FREE WHICH IS ACTUALLY HARD TO FIND AT OTHER STORAGE CHAINS! THANK YOU BOTH, CRISTAL L.

Tony is easy and wonderful to deal with. He makes you feel comfortable from the beginning!!!

Very nice and friendly looking forward to using the storage!!

People have been super helpful and flexible. Great to work with.

The manager, Tony, is very friendly and the location is the cleanest I have ever seen a storage facility!

Tony and Lola were very nice

Always courteous and professional. Always a smiling face in the office. Excellent facility with ease and convenience.

Helpful to get contract signed and ready for move-in. I had to return in evening and storage was well-lit and although extremely quite i felt safe in the environment. As you walk through areas, lights come on before you .

I get an average rating cuz I was nearby but I never went in

Employees are extremely polite and respectful, and the place is well kept.

Clean facility, good prices, the manager named Lola was very nice and extremely helpful. I recommend coming here for all of your storage needs. Great place

Clean facility with very professional and friendly managers! The temperature near my storage unit seemed warm for a climate controlled facility, but to be fair, I’ve only been there once so far.

Great place! Set up was easy and place is extremely safe and clean!

Nice people

Great prices, great value. Convenient location. I have had units several times over the past 10 years.

Nice place clean and friendly service

Excellent when I moved in, but I have lots of questions when I leave a unit early. Some compensation should be given if you pay for months that you don't use, and if only in the unit for a certain amount of days in a month, it should be prorated.

clean, safe

Great, new facility. Clean. Excellent Rates

Hello. My husband and I rent 1 unit. Cody and Mary are great! They are very helpful and friendly whenever we come in. Keep up the great work

Have used istorage for three years and have been very pleased! Mary and staff are always helpful and keep the place looking good!

There is a TYPO in my last name - it isn't Hubbard it is Hibbard but if it is misspelled on my contract agreement - that's okay. I have two units at the Mandarin Loretto location and my experience has been nothing but excellent. Mary is the manager at this location and Mary is excellent in all areas of her work ethic. She is always willing to go an extra mile to help you with your storage needs. Mary takes pride in satisfaction of her customers storage needs. She returns call promptly and does not PROCRASTINATE AT ALL. Thank you Mary for all your help with my storage needs. Faith Hubbard/Hibbard

Cannot say enough good things about Mary and Cody, they are friendly and attentive. The place is clean and well maintained. Happy I found this place