- iStorage Great Mills, MD - Point Lookout Rd
20184B Point Lookout Rd
Great Mills, MD 20634
- (301) 900-5760
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Just a second, finding you the best units...
Just a second, finding you the best units...
I can't tell you how much support I've received from Darlene! I have 2 storage units at 2 different i-storage locations and was facing an issue with each one...that is until I contacted Darlene and both problems were resolved the same day. Quality customer service and quick response time are becoming more and more rare these days, but not with Darlene. Thank you!
The online staff was helpful but they assigned me a space that really didnt exist. The staff onsite in my neighborhood is awesome and they made everything right.
Great service from Tasha.
I have been renting a storage unit here for almost a year now and this is what I have experienced. The facilities are kept very clean, I have never seen a maintenance issue (i.e. lights, climate control, ect), and the office staff is amazing! I just had to upgrade my unit from a climate controlled 10x10, to a climate controlled 10x15 and the process could not have been smoother. I definitely recommend this iStorage location to anybody!
Tosha was very helpful with helping me renting a unit & showing me where it was located.
Tosha is by far the best!!! This organization would be seriously suffer if she left!!! Can’t thank her enough!!!
The service and pricing was excellent. Tosha at the Great Mills location made it very easy, friendly and knowledgeable. Thanks Tosha
Very helpful!.. positive customer service!
Staff was very helpful and polite!
Excellent service. Very attentive. Tasha was great to work with! Would definitely recommend.
Tosha at Great Mills location is very helpful and has great customer service
We are planning a move soon and started researching companies and units that would suit us. We stopped into iStorage this afternoon and after talking with Tasha we knew exactly what we needed and secured the right unit!! Tasha was very knowledgeable and there wasn’t a question she couldn’t answer!!! HIGHLY recommend iStorage for your storage needs! Call & ask for TASHA!!
So far I’m absolutely loving my storage unit. Customer Service is excellent. Unit is very well lit. I really like that
The customer service is wonderful at the great Mills location. The manager, Tosha Mason really knows her stuff and she’s willing to help out you won’t be disappointed
Super professional staff; peace of mind.
Love this place it is the 2nd time I used this place .affordable, safe and convient.Highly reccomended
I had a pleasure of being assisted by a lady named Tosha. She was very helpful and knowledgeable of everything that I enquired about. My experience at iStorage was phenomenal thanks to the help of the employee.
There’s a terrific lady that works there and she was absolutely wonderful to me- helping me get set up. I have rented here before and I’m back again! It’s a great place for storage! Thank you!!
Good storage place.
Best customer service. I really appreciate all the efforts that Darlene&Tae. From customer service department they put on to solving my issue. I was pleasantly surprised. Great work!
Our experience was amazing. They were kind and courteous. The unit was very clean and easy to access.
I really appreciated having the pleasure of Darlene helping me. Darlene answered my questions and was very polite. I thank you for having Darlene work with you. Thx you for everything.
My experience was outstanding
I had a wonderful experience at iStorage. Darlene was so respectful and helpful I would highly recommend this place
Tyler was fantastic help
The customer service with Faith was excellent. Her explanation of what I needed to do was easy.
Thanks Faith- great customer service
Faith was very helpful. Great customer service!!! Thank you faith.
I believe he said his name was Kyle. It was on March 28 Saturday I was there. He handled everything professionally. He was driving back and forth to several off sights the same day, so was late meeting me at the GM one, But, it all turned out ok and we were able to take care of all we needed to.
The staff Sharon and Zac were wonderfully helpful in getting set up with our new units. They were very efficient, polite and attentive to what we storage solutions we needed while moving house. 10/10, would recommend and use them again in the future.
Great customer service, neat and good prices
I'm here for the second time and it's still an awesome experience. Awesome units. Best prices in the county. Used 2 units for 3 months. It's the only one I'll use.
Love the staff and very clean
always a pleasure …...clean friendly and knows her job
Staff is easy to work with and the units along with the property are very clean and secure
Very helpful office staff!
Sharon was very very helpful and a pleasure to deal with!!! 😊
Friendly courteous folks here that will help you get the size of the unit you need, would recommend!
Sharon was very helpful & personable. She went over the paperwork in a very professional way & made it very easy to understand. Since I will be returning a Uhaul truck also, she answered all my questions & showed me where to park it, what to do at drop off(even though the paperwork will have instructions) & the key drop. I had a reservation the previous month but had to reschedule it & she assured me we would have the size unit we needed when we rescheduled. I look forward to our future contact. Wendy F.
I starting looking for a storage unit right before the Thanksgiving holiday. Scouted several locations and their respective options and found this location and management team to be the most pleasant and professional. Facility inspection also indicated they are managing the property effectively too. Renting 1 unit at this time but would consider another should the need arise. Thanks.
Very Nice Newer facility and the on-site staff was extremely helpful. I leased a 10 x 10 unconditioned space easily on-line and the on-site staff quickly followed up. The gated access is very easy to use. Sharon and Mark made the paperwork process seamless and they were very pleasant and efficient. Great Location! Highly recommend!
Such a great place, the manger always very friendly and helpful. Would highly recommend. Thank you so much!
Very efficient. I recommend this storage facility. iStorage manager Sharon was very outgoing, set up our storage area, and had all required paperwork in place within half an hour.
From the time I walked in it was a pleasant experience. Sharon was awesome!!! And it didn't take long to view the space and fill out the paperwork. I'm glad I chose this storage facility.
Clean bright new facility. Sharon goes through contract in detail. Great price.
Sharon has been awesome thank you for the use of your storage.
I've had my RV in storage for over a year and they are the best. Sharon is helpful and always greets me with a smile.
Very helpful, excellent service
Worked with sharon, she was nice. I didnt feel rushed at all with her, she was super friendly and gave all the information i needed. The place is good. im storing my trailer there, but would definitely use their units if i needed anything stored in there.
Sharon is extremely efficient, friendly, and professional. I was set up with my unit, shown to the unit, and unpacked(small load) all well within about 30 minutes. And my goodness this facility is so clean and very well kept. If anyone in the area needs a storage unit, I strongly recommend this one. Their rental options are also very flexible at month-to-month.
Sharon did a great job all around. Very good experience! I would recommend this facility to anyone. Prices fair, great security, clean and well maintained storage units.
Set up a reservation and went in on a Saturday. Sharon was the property manager and she was excellent to say the least. The equipment was not working the gate was not working the printer was acting funny and Sharon did everything in her power to keep the costomers inside content and deal with everyone in a very timly manor with very professional manors and was all around a great employee and person
Your rep Sharon did a great job today in assisting me in my rental. Thank you!
Staff was so nice! Units and property are very well maintained and secure.
I am not a fan of the call center. He didn't provide me with accurate information, said I was on the waitlist but sent a scheduled start date that we didn't discuss. However, when I contacted Sharon at the Great Mills location she was friendly, professional, and able to help me. The property is clean and we'll maintained. I would call direct if you can.
Sharon and the staff were both friendly and helpful. My vehicle was safe and untouched for months at a time. Can't beat the prices either!
Staff was very helpful, and efficient. Great service!
Close to home! Was able to get my first month free today! Sharon was super helpful. The place was clean.
The facility looks amazing and the manager is friendly the paper work was quick and easy to get through I would recommend this facility to anyone
Istorage, you’re my hero! Closed on my house in less than 30 days and these guys pulled through like they predicted that I was coming! Ask for Sharon, as she made the rental flawless and smooth! A+ in my book guys! Keep up the great work!
Sharon and Steven were a pleasure to talk to. I was traveling to iStorage from Columbus, Ohio and they were nice enough to let me grab a unit right at closing. Y'all Rock! Thanks for the excellent customer service. 😎
When an emergency situation required us to pack our entire home into storage for a few months, iStorage Great Mills really helped make a stressful situation better. When one unit became two, then a week later added a third, they helped us with unit deals, and in placing them close enough together we weren't running around from building to building to access our units. While the few months has turned into almost a year, I can still say the staff has remained friendly and helpful as ever, the grounds clean, and our belongings secure. Would definitely recommend whether for a few months, or more!
Today i went into this location and the young lady Tyki really helped me and answered all my questions.
Tyki was a great help with my needs today..
Great experience!! The employees are super nice!!
Sharon was very nice and helpful! Very excellent customer service.
The Manager Sharon has made my experience delightful and easy. The facility was clean. It was one level so I didn't have to contend with stairs or elevators. I am very happy and would recommend to anyone looking for storage.
Super helpful and friendly staff, great rates too.
Customer service is really something special.
We’ve been using this storage facility for several years and have been very happy with it. The units are competitively priced and the facility is always clean and well cared for. The staff is super helpful as well and has always been available to answer questions.
What a great place. They worked with me to down size my unit in the exact area I wanted.
Friendly, curtious service. Well maintained storage facility.
Wonderful staff, very clean and friendly was able to help me with my every need.
AMAZING! Wonderful experience! If you need storage this should be your first stop. Fantastic staff!
I CAN TRULY SAY ISTORAGE HAVE THE BEST CUSTOMER SERVICE, NO MATTER HOW MANY TIMES I'VE CALLED, BEEN LATE WITH PAYMENT, MISSED PHONE MESSAGE, NOT RETURN CALLS Ms.SHARON HAS SHOWN THE BEST CUSTOMERS SERVICE AND SHE GENUINELY CARES ABOUT THE CUSTOMERS THAT HAS STORAGE WITH THE FACILITY THANK YOU SO MUCH FOR YOUR SERVICE I TRULY APPRECIATE YOUR KIND WORDS OF ENCOURAGEMENT DURING MY CRISIS THANK YOU MS.SHARON YOUR THE BEST
They were very accommodating to our request, very responsive, facility is clean and very secure.
Thanks for keeping my things safe and secure. The facility is always kept clean an free of debris. Climate control is cool in summer and warm in winter. I have been satisfied going on 3 years!
Excellent customer service!!! Clean and well maintained. Awesome experience!! Thank you Sharon!!!
I would choose Cecil's Mill again if I needed storage. Not only do they have better and fair rates - for climate control too - but the people in the office are friendly and helpful all the time! It must be a good place to work. :-)
Excellent experience! Cheapest in the area but still a great site, very clean. We had an emergency situation and they worked with us to help us out 100% and even knew someone in the area who could help us move our stuff! Will definitely be keeping all my storage needs here.
Very reasonable for size and space. Staff is very professional and friendly. Units are well maintained.
Very nice ladies work there
Excellent customer service! Very clean, safe, and secure strorage facility. Good rates!!!! Took time to go over all the rental agreement! Overall pleased with the company!
Nice People. Good Prices.
Fantastic customer service! Sharon was an absolute delight to work with! Highly recommend!
About iStorage Great Mills, MD - Point Lookout Rd
At iStorage in Great Mills, MD, you will get clean and bright self storage with friendly service at amazing prices. Our facility has a number of great features such as:
- 24-hour Video Recording
- Computer Controlled Gated Access from 6am - 10pm, 7-Days a Week
- Wide Driveways to Accommodate Larger Vehicles and Trailers
- Courteous and Knowledgeable Managers and Staff
We offer a range of storage units suitable for storing anywhere from a few boxes up to a full apartment of furniture. We have extensive parking for your vehicle, RV, car, or boat storage. You can select a temperature controlled unit for added protection of your temperature sensitive items.
Storage unit pricing varies by unit size, special features, and where the unit is located in our storage facility. Check out the "Unit" tab on this site to reserve a storage unit online, or contact the office so we can us assist you in finding the storage unit that suits your needs and budget. Check out our move-in specials offering affordable, cheap storage solutions for all.
Our facility has a number of great features such as:
- 24 hour video recording on the premises
- Business Center
- Business Storage
- Temperature Controlled Units
- Dollies & Carts Available
- Drive-Up Access
- Electronic Gate Access
- Extended Access Hours
- Fully Fenced Facility
- Indoor Units
- Locks Available for Purchase
- Moving Supplies Available for Purchase
- RV & Boat Storage
- Truck Rental Available
- Uncovered Parking
- Well-Lit Facility
- Month-To-Month Leases
- No Deposit Required
Directions to iStorage Great Mills, MD - Point Lookout Rd
From Park Hall
- Head north on Manor Dr toward MD-5 N
- Turn left onto MD-5 N and continue for 3.3 miles
- Continue straight to stay on MD-5 N
- iStorage will be on the right
- Head east on MD-5 S toward Brookhaven Ln for 1.3 miles
- Use the left lane to turn left onto MD-246 E
- Make a U-turn at Old Great Mills Rd/Physic Ln
- Use the middle lane to turn right onto MD-5 N
- Continue straight to stay on MD-5 N
- iStorage will be on the right, next to Sheetz Convenience Store
Reviews for iStorage Great Mills, MD - Point Lookout Rd
customer service is wonderful.
Storage area is great. Customer service is amazing.
Great overall service.
Tasha was able to satisfy our needs and process us in and out in less than 30 minutes.
I was charged more
Great everything except I was quoted one price and charged an extremely higher price
Friendly easy smiles at facilty
The manager is fantastic
The store manager, Tasha, at Great Mills has been great! Helpful, fixes problems quickly. Very responsive. In the present case, I no longer needed the space provided by a larger unit and the manager helped me to negotiate this decision. She also handled the account transfer in a professional manner. Thank you, Tasha! This said, I have to agree with one of the previous reviews: the people are great, but the company (iStorage) has a ridiculous pricing policy. I have been with this storage facility for nearly 10 years, so I know the difference. It was exactly the same facility but, before, it was colored green--the switch to red paint should have alarmed me :-) The pricing given to new tenants is indeed about half that given to long-term customers. Overall, however, the facilities are maintained well and they do a great job keeping out the bugs -- or at least that was my experience. Thank you, again!
The people at the Great Mills location are good. The I Storage pricing policy is the worst!! We have been with them for 3 years never missed a payment or been late and we pay over 70 dollars more a month then new customers there is no loyalty to long term customers!! I would never recommend anyone to this company!!!!
My storage unit In Great Mills leaked and Ruined all my stuff/ Mold
My storage leaked, Ruined all my belongings, furniture, clothes ect.. No one has been in contact with me. The manager said she cannot give out the Area Managers Jordon Millers contact info!! I WOULD NOT RECOMMEND THIS STORAGE FACILITY, I also heard there are about 5-6 other units with damage! Istorage 20184B point lookout rd! Great Mills, Md
Superior Customer Service
Superior Customer Service!
Top Notch Customer Service!
Darlene and Katie are the best! My move in was so easy.
Good option if you only need short term. Bad option for longer storage needs. They raise the price every six months or so, well beyond the rates that are advertised online.
Safe, easy, courtesy, knowledgeable, and great customer service
Thank you for your good service, and good selection of your products and services.
The staff was very responsive to my initial reservation and I was able to secure a clean, secure storage unit immediately upon request.
Great customer service
Friendly staff and very clean units. Good customer service is always a plus. Overall a great experience. I would recommend this storage facility.
Best Customer Service Ever!
Aside for the fact that the facility is clean and provides just what I need for climate controlled storage, the customer service was the best around! From the time I booked online and they confirmed my reservation via phone, to the guy that checked me in when I arrived, it was a seamless and pleasant experience. So grateful I found this place!
Very professional services and quick!
Faith was extremely helpful
Thanks, look forward to a long stay
Great price for size
Clean and safe area.
Assistance by staff was very helpful in understanding what we needed. The $40 in fees beyond rent was a bit much tho. Admin fee understood but what is PPP 2000? More clarity there?
Always great friendly service!
I have great respect for all of your employees they are friendly, knowledgeable and professional. The only thing I can add is I would like to see on the monthly notice all of the units that you rent on one notice instead of separating them. It would make it easier to plan and know you have coming up.
Convenient, secure and easily accessible.
I was pleased to receive a welcoming environment. The staff were awesome and responded in an efficient and professional manner. The large space provided me the opportunity to store household goods in order for me to accomplish the remodel of my kitchen, pantry, laundry room and office/bedroom at home. Thank you.
Very prompt, and easy to work with.
Great experience renting a RV parking space. Very straight forward process, will definitely recommend this place.
secure,easy to navagate
Always clean and easy in and easy out access well let facility and staff is extremely knowable and helpful. 5 year tenant
Great long term experience!
My family has been using multiple storage units in this facility for over a year now, and our experience has been top notch. We never have an issue with rodents, they use exterminators for bugs so nothing ever comes home with you, and the buildings are maintained and kept clean. Sharon in the office is always friendly, professional, and quick to help with any questions.
Great Place Centrally located
My experience with IStorage was awesome! The customer service was extremely friendly and the unit was swept out and clean. I would definitely recommend this place to family or friends.
Best storage facility
Sharon gives superior customer service and is always available to go the extra mile. She's a pleasure to do business with. The facility is clean, well-cared for with easy access in all regards, from the gate to the available flatbed carts, wide hallways, lots of space between buildings and new metal doors that are easy to pull up & down. Climate control is so nice to have and the lighting inside comes on automatically and is very bright. Well designed place and believe me I've had a number of storage units that I'd rate a 2 or 3. Sheetz is right there, U-Haul is right there and I've never felt like I knew the manager. :-) The rates are much better than other places too. Thanks, Sharon.
It was so easy to go in and rent a unit. Both the staff and the facility were awesome!
I had an amazing experience, and its nice to see a clean facility. I will send my friends and family here anytime!
Not A customer friendly company
The company recently changed hands and they have raised rents, made it hard to see numbers on doors and every week there's a new charge