About this Facility
iStorage provides exceptional storage solutions to Evanston residents, students and businesses. Located on 2020 Greenwood St, our facility serves Evanston and the surrounding areas of Skokie, Wilmette and Lincolnwood.
Whether you’re moving to or from Evanston, downsizing or decluttering, we’re your go-to storage facility. We have outdoor parking for large vehicles like RVs and boats, and indoor parking equivalent to a one-car garage. Plus, we offer temperature controlled storage for weather-sensitive items.
We’re the convenient choice for Northwestern University, located just 2 miles from campus. Our storage facility offers a reliable and affordable solution with our cheap storage units in various sizes to fit your needs. Our flexible month-to-month lease provides a convenient storage option without any long-term commitment.
Reserve a unit today and experience the cleanliness and convenience of iStorage!
Driving Directions to iStorage on 2020 Greenwood St
From Northwestern University
- Head south on Sheridan Rd toward Chicago Ave.
- Continue on Chicago Ave.
- Turn left onto Lake St.
- Turn left onto Dodge Ave.
- Turn right onto Greenwood Ave.
- iStorage will be on the left.
- Head east on Dempster St.
- Turn left onto Pitner Ave.
- Turn right onto Greenwood St.
- Our storage facility will be on the right.
- Head south on Central Park Ave.
- Turn left onto Golf Rd.
- Turn right onto McCormick Blvd.
- Turn left onto Church St.
- Turn right onto Dodge Ave.
- Turn right onto Greenwood St.
- iStorage will be on the left.
Sue is a lovely a lady/woman 😍 👌 👍 🥰 ☺️ 😙 She's very professional, she's very welcoming, she's very friendly, she has a kind warm heart ❤️ 💙 💜 💖 💗 💘, she greets you very well 💖 😊 ❤️ 😄 💕 ♥️, she makes feel very comfortable 💖 ❤️ 😘 💙 💕 😊 I would recommend Sue 10 out 10 👌 😌 ☺️ 🙂 😊 😄 Thank you for everything you do Sue 😊 🙏 Thank you for keeping your professionalism 😊 💓 ☺️ 💗 💛 💖 I genuinely greatly really appreciate it🙏 😌 💛 ❤️ 💓 ☺️ Sue is both at the Istorage in Evanston,IL and in Glenview,IL Best Regards, Dorothy
Sue has been filling in at Evanston. She’s knowledgeable and courteous. Pleasure to work with!!
Great rates, safe spaces, and convenient access, would highly recommend for storing stuff over the summer!
This storage has changed management so many times since I have moved in. But this management team is awesome! Whenever I have an issue or need help Marsena is always available and her customer service is always great! I will always refer and use this location!
Nice signup process. I'm pleased with my unit.
It was a pleasure setting up my storage unit with Ms Marsena. She talked about the facility with such passion. I feel really comfortable going in and out of this building and my unit is so spacious and clean. Her smile for the day made my day
Highly recommend!! The manager at this location is FANTASTIC. She is friendly helpful and attentive. She greated me with a smile and made sure all my concerns were taken care of. Marsena made this process beyond easy. Thanks so much for your great customer service and assistance!
Marsena Lee at Istorage in Evanston IL was very nice, professional and friendly… she helped me out with everything I needed!!
Marsena's service was great. Courteous and professional.
Marsena at the Evanston location was great. She showed me a variety of storage options and was patience with me as I made my decision.
I like the manager at my storage, very helpful.
Clean, nice storage spaces, easy access, and very friendly and supportive staff...A plus service...
Wow! Easy processing and access to my space. Totally clean and secure. Thank goodness I found iStorage in Evanston. This property and amazing manager Marsena are by far the best experience you will have in storage space rentals.
Clean place to store. They have month to month rentals and like almost all other storage places they raise thier rates ever 6 to 9 months.
Staff was very helpful, I got in and out of my storage with no issues
Marsena is great, very helpful and knowledgeable, always ready to assist and answer my questions. She makes the process of having a unit or needing a new one easy, great customer service at the Evanston location.
They are friendly and professional Plus they are efficient and respond to your email and calls right away
Nick here is super helpful and friendly. He made renting my storage unit a breeze!
The gentleman working the desk was extremely helpful and generous with his time
Very nice facilities and management. Recommend calling the location directly as calling the general istorage phone number left me on hold indefinitely.
It was greT! Nick was very helpful and it was handled quickly and I got things into storage right away. It was a good experience!
I have been a customer of the iStorage facility in Evanston, IL for about a year. My experience has been very positive, in particular I have found the manager, Nick Murphy, to be reliable, courteous and professional. Nick is an asset to the company as well as its customers. Thank you Nick !
I found Nick to be extremely helpful. He made it easy to get a unit and to move into it. Highly recommend this self storage facility.
Clean and dry!! And Nick, the manager, is super sweet, friendly and helpful. Highly recommend.
Nice customer service both in the office and on phone
Highly recommend — Nick is incredibly helpful and friendly, clearly caring that customers get the best service for what they’re paying.
Great location and my stuff was well kept over the summer! Also Nick is extremely nice and understanding of people's situations!
I definitely recommend this iStorage. The manager Nick was very helpful and accommodating. My son stored his college dorm stuff there during the summer. He will be using this facility again next summer for sure!
Nick, property manager at Evanston has been of great support. He is kind, very professional and well rounded great asset for the company!
The place is great and Nick provided the best customer service- super helpful, went above and beyond
Great facility , helpful staff that answered all my questions. Nick was very helpful and communicative.
Great experience working with Nick at the initial check in process and when closing my account. Very professional and the facility itself is in great condition and would rent from them again!!
Reliable storage and able to access until 10pm so flexible
Our experience began with Santos giving us top notch customer service. Then we went to the facility where Nick continued by being just as pleasant and helpful as Santos had been. Nick explained everything clearly and left us feeling that our possessions were in good hands. Thanks guys!
This storage is very clean and staff is very friendly and helpful! Whenever I have an issue or need help Nick is always available and his customer service is always great! 5 star for sure!
This is a wonderful facility! It is clean, well laid out and professionally run. Nick in particular is very helpful there!!
Nick was absolutely wonderful to work with!! Made the moving experience less stressful!
Storage unit was as described and pricing was reasonable. Management was responsive whenever I reached out. 10/10
I rent a unit remotely for a family member. Over the years, I've had multiple issues with my information being lost, being charged late fees for system issues on the iStorage side, etc. But the new management/owners have really turned things around. Nick and his team are responsive, thorough, and so pleasant to deal with!
Martha and Nick were so helpful and quick to respond. Even before they had officially opened and while they were waiting for an important call, they dropped everything to come help me get into my storage unit when we lost the key. The place is easy to access and well-kept!
Have had a very positive experience! Nick has been extremely helpful throughout the process!
We have had a storage unit at I storage in Evanston,IL for a little over a year. We are in the process of moving out of it to move into a new home. I have been so pleased with the great customer service from the manager Nick! He has been extremely helpful, answered all our questions and did whatever he could to be available to make this process go as smoothly as possible. I highly recommend istorage Evanston and hats off to Nick for running a fine operation!
Being someone who was new to the area and in need of reliable and safe storage, IStorage was an excellent choice. Very clean and well taken care of facility. Shout out to the Property Manager, Nick Murphy - very helpful in walking me through the process and procedures, and gave me the confidence that I was making a wise choice in trusting IStorage facilities. I will be utilizing their services in the future! Highly recommended!
I have been renting here for 2 summers now inbetween college years and it has always been a great experience! This past summer in particular, Nick was really helpful during my renting process!
Excellent service and customer service!! THANK YOU NICK!!! He was beyond helpful and patient with my questions. I highly recommend iStorage and just ask for Nick...
Highly recommend.. Nick Murphy made my move to storage simple and pleasant. Fast and courteous service. Professional experience all around.
Nick was just so helpful. My code would not work and he was here after hours and got me in the facility. It is very clean. Thank you Nick for being such a great help.
I normally don't write reviews but I wanted to leave one because I had such a great experience at iStorage! As a student, I found the rate and location to be competitive, the facilities were clean and well-kept too. The property manager, Nick, was also extremely helpful and nice and made the entire moving process easy. My friend recommended the place to me, and I will be doing the same in the future as well.
Nick is great and very helpful, he has assisted me finding multiple storage units that best fit my needs. He provides great customer service, makes everything easy and efficient and always has a solution for the customer's needs. Great job in running the Evanston Istorage location!
Clean facility. Easy access. Nick was really great to work with. Very accommodating!
Nick was extremely helpful and made the whole moving process easier.
The manager Nick at this location is such a great help and always his greeting with a smile and keep up the good work Nick
I've been a customer for several years now. I had an important question to ask and Nick was most helpful. He's kind, knowledgeable and gracious. I really appreciate all of the staff that I have encountered at iStorage. It's a great place to be.
Thanks to Nick for being so helpful and resolving my issue quickly!
Thanks to Nick for quickly addressing my concerns and being patient and helpful.
Clean and well maintained. Nick provided excellent customer service. He is very well spoken, professional and efficient.
Nick (the property manager) went above and beyond. Great communication leading up to my move out day, and extraordinarily helpful on the day itself.
Nick at the front desk is such a great help. I've enjoyed my experience with iStorage immensely
Amazing, hassle-free experience! Nick went above and beyond - he was super helpful, friendly, and personable. Highly recommend!
The customer service here is great! Nick is super helpful and understanding of circumstances where flexibility is needed
Super convenient location in Evanston. Very helpful support on location as well - thank you Nick!
friendly, helpful, and professional service was provided by the property manager of the Evanston facility. The facility is extremely clean.
Really appreciated the excellent customer service and friendly manner Nick provided. Thank you to istorage for hiring professional and courteous staff that take care of the needs of individual. Second year renting here. Great facility.
Nick (the property manager) is super helpful and nice! Great customer service. Nick walked me through the space and was super helpful with my move in!
I have two units here and am very pleased with the facility! Nick is so efficient and kind. It’s nice to not have the frustrations I’ve had with other companies I’ve rented from.
I completed the rental process online, which was easy enough. However, the customer service from the man working at the front desk was really superb. I didn't catch his name, but he was very friendly and helpful and had a great demeanor about him. A breath of fresh air compared to prior experiences at different storage rental companies.
Good service and easily accessible. Definitely recommend.
Good experience, without hassles.
I have had a great deal of experience with storage companies on the North Shore and elsewhere, and this location, managed by Nick Murphy, is far and away top notch. While there are numerous benefits like a convenient location, clean lockers, and easy access to units, it’s Nick’s professionalism and TLC that makes the experience exceptional. There’s nothing fun or sexy about moving & paying for personal and/or business items to be in storage, so having a pleasant experience from start to finish takes the pain out of an otherwise icky ordeal.
NICK is fabulous! He helped me get everything set up over the phone for our unit and was super friendly and detailed. I feel confident that our storage contents will be secure and that, when we come on the property to access the unit, it will be a safe, positive experience. This is because of Nick's leadership and outstanding customer service. He gave me the direct line to the Evanston location and followed up with a personal email after we completed our transaction. I wish I could give more than five stars for Nick! Thank you!
The rental process was quick and easier than expected. The units are nice and staff is extremely helpful. Nick worked with me start to finish, and made sure I had everything I needed. He went above and beyond to ensure I was able to have my things stored in a timely manner with a little anxiety as possible. Top notch customer service!!
It's a really well-run storage facility! I like that the pricing is competitive, and the location is convenient. It is rainy and cold in Evanston right now (February), but inside everything is dry and at a comfortable temperature. I also must give the property manager, Nick, for being a great listener and easy to work with. I would recommend this facility to anyone looking for storage.
Great storage & pleasant staff!
I have been a customer here since 2020 and I have only received the most stellar service. I work closely with NICK and his customer service skills and communication is fabulous. He is great at keeping me in the loop with any information I should know. This is especially important to me because I live so far away. I couldn't be storing my items in a better place!
Very friendly staff, clean facility, and great access hours!
iStorage in Evanston, Illinois, was great. The storage facility was easy to get to get into. There was staff available when we arrived and when we needed help. Nick was excellent. He assisted and answered all of our questions. I would choose this storage than any other storage facility in the area anytime.
Melissa could not be any more professional, helpful or delightful. Extra Storage hired a superstar. Hermilio was an All-Star pinch hitter on my initial visit. Do business here!
Nick, one of the on-site managers for the rental office, is the best! Courteous, professional, answered all of my questions and made sure I was happy with the storage unit I leased. The leased units are clean, temp-controlled, well lit and it's overall a safe environment. The only negative I have had with iStorage Evanston is that sometimes the rental office is closed even during their official posted hours---I think they are having a problem getting good staff to fulfill all of their official office hours. This does NOT affect electronic access to gates and doors, but it can be a hassle when one is first setting up a lease and an account.
On site experience was very good, Nick did a great job of answering all questions. Signing online contract was a bit overwhelming, lots of check box's etc. .
Great location for Northwestern University students. HOWARD in the office is awesome! He was so helpful during our first few days! 5 Stars for Howard & Facilities. Phone lines, however, need improvement! What appears to be a local number is an automated line and almost impossible to get through to a human...
New owners, give them a try.
Very friendly service, and fair prices
Liz (Lizaida) was absolutely awesome. She made the process super easy customer service was perfect.
Amazing service! Saul helped me find the perfect size storage unit for my belongings, def a plus that he knew Spanish! Recommend this location for your storage needs. :)
Alante was great!
Very well managed facility. Our work team uses Extra Space Storage to hold our event materials such as tents, tables, and banners. The team is quick, attentive, and kind. Saul helped us recently and we were blown away by the level of care and service! Thank you!!
Awesome service !!!!
Service from staff member Saul, was phenomenal! All my questions were answered. Made it easy and convenient to find my storage until!
Saul is by far the best! Great customer service, highly recommend!
Great facility! Clean and well maintained. Thank you Alanté for being very helpful and accommodating! Highly recommend
Great staff well kept spaces always clean
great staff. wonderful facility. very helpful.
Awesome services!!! Really convenient! The manager is super helpful, highly recommend!
All I can say is the customer service at this place is great!! Since the minute I called in to ask for information Alante’ was awesome on the phone. He was very welcoming and even made me laugh. When I got to the facility Saul the manager was also very friendly and helpful. Great customer service duo! Thanks for the stress free experience.
Amazing service. Alante’ and Saul were incredibly helpful and walked me through the whole process. Will absolutely continue using Extra Space in the future.
Alanté was a great help, and my experience here was easier than I had thought getting a storage unit could be. Definitely recommend this location, and Alanté in particular.
I had to go here late in the day and it turns out it was about 25 minutes before closing. I was assisting my mother transition to a larger unit and Alante was more than eager to assist. His attitude was professional and spirit uplifting. He helped us get the best possible rate on a bigger unit even at the last minute of business hours, and answered all of our questions. We are happy with the service and professionalism at this location!
Super helpful and friendly staff special thanks to Alante for making everything so easy!
Alante was extremely helpful in facilitating and expediting our moving process. As we all know, moving is one of the more stressful tasks in life and Alante helped make that a lot easier. Would highly recommend this facility!
Alante’ the current assistant manager was absolutely awesome. We walked in 25 minutes prior to closing on a Saturday night with a car packed full of items, desperately in need of a larger storage unit. Despite it being so close to closing, he took the time to patiently assess our needs and proceeded to service us professionally. He even took the time to reach out to his manager to ensure that we got the best deal for our upgrade into the larger unit. We are so grateful and appreciative of his time and professionalism and we are certain he will lead this store well! Thanks, Carmen
Saul and Alante were especially helpful. Both were extremely kind and professional throughout the moving process and made my moving experience much more pleasant than it otherwise would have been.
Saul was very helpful and straightforward. Haven't been there long so I can't comment on the facility yet but renting and moving in was very easy.
Saul was a huge help to us and provided us with exemplary service on the far north side of Chicago. Incredible service in person, and he even followed up via phone. I am glad you hire people of this caliber. We can't speak highly enough!
This team was super accommodating! They got us into a clean multi unit fast easy. Jose, you’re awesome!!! Thanks!!!
The Wife and I have been storing here for years. The site has had alot of problems in the past but the past few months things have been so much better. They did have a mouse problam due to people leaving the doors open but I have personally seen jose go up to them explain that the door can not be maintained open. Jose has done a amazing job explaining to us what he is doing to controle the mice issue and we are happy that he is actually doing something about it unlike other storage company's who simply do not care we would highly recommend extra space to everyone.
Great fast service jose is amazing kept his cool while 2 ladys kept yelling at him would recomend him
Great experience renting a unit from here. Would recommend.
Easy fast and clean
Jose is amazing. The process was smooth, he was flexible, and the facility is excellent.
Jose was great at getting me set up with the right unit. Great customer service!
I had a wonderful experience with Extra Space! I was first drawn in by the first month free promotion, which applied no matter the length of rental, as well as the free truck on move-in day -- so as a student storing just for the summer this was perfect. Jose was awesome -- very clear about the services and costs and also so helpful with the facilities on move-in day. Such a pro and went the extra mile! Clean, well-lit, spacious facilities that I trust to take care of my belongings over the summer!
Great, very friendly staff that were super helpful in the process. Easy to move in, and clean storage unit.
Jose and Sam were really helpful!
Jose was so helpful and accommodating! Will use extra space storage throughout my entire time in Evanston!
Milo, the store representative/manager at the counter today, was efficient and wonderfully helpful, and answered all my questions about the unit and moving stuff. Even though it was a busy afternoon and he was administrating the front desk on his own (the second representative/manager was not there), he did a great job attending to multiple customers. The facility is clean, spacious, and well-maintained.
Sam was extremely helpful in terms of making the whole process smooth and easy. He explained to me all the things that I need to know and helped me with everything that I was curious about.
I just want to give a shout out to Marty Colborne at the Evanston facility.I had some unusual circumstances and he went well beyond.In this day of indifferent customer service it's nice to know that someone is willing to go the extra mile.Thanks Marty you're the best!
This is the most friendly and easy move in and move out and marty what can i say about marty he is just great please if need storage its the place to be tell marty i sent you
Marty the store Manger is really a pleasure to do business with, the prices are reasonable and the conversation is spectacular. Check them out.
Marty was very friendly & helpful. The place is super clean.
Marty who I dealt with is wat we old School guys call a streaght shooter. As he will tell u himself. Only a short time client, so far. Time tells all.
My experience signing on at Extra Space was fast and painless. Brian and Marty are the best. They explained how it all worked and were clear about costs. I’m between moves and feel like my belongings are in a clean, secure, well-run space.
This storage unit is one of the best storages units around. And the cost is so affordable. My associate that helped me mike was so fantastic. Was like an old friend to talk to. Mike is someone that listened and was very informative. Look forward to our busy with each other. Thank you again mike cheers.
Marty did a wonderful job walking me through the facility and overall helping me with the rental process.
Thanks Brian for your help nice facility!
Brian and Marty were extremely helpful in choosing a storage unit that fit our needs. The entire facility is climate controlled and extremely clean well maintained!!
I was there to open a new account and it was a great experience seeing how they have the area set up, got lost but still was able to get the way around
Brian and Marty are real great.
Brian and Marty provided great service and were big helps!
Very clean and professional operation. The site manager, Marty, is friendly and helpful. What I like most about this operation is that they defy the stereotypes of storage locations. No pressure, just there to help. Thanks Marty!
Marty is a great rep
Marty was extremely kind and accommodating, he’s the man. Thanks!
Very clean and friendly service!
Latoya and Marty were very friendly and helpful to work with! I had to do a remote lease so my dad could move stuff into storage for me back in Pennsylvania. Highly recommend ExtraSpace, they made it very simple for us. Thanks!
Latoya and Marty are great! They keep the facility very clean and their customer service is superb! Highly recommend
LaToya and Marry provided excellent service. We look forward to doing business with both of them
Marty and Latoya were super friendly and the facility was spotless and convenient!!!
Awesome staff (Latoya and Marty), really helpful, went above and beyond! Facility is well kept and clean and have a peace of mind leaving my stuff here!
I received excellent service. I was especially pleased with all three of the people who helped me: Marty, Jeff, and Latoya. The facility is clean and well run. I’d come here again.
I found Extra Space Storage on Greenwood Street to be very clean and very efficiently-run. The location manager is friendly, kind, and very helpful. I would rent from this location again.
Friendly, very helpful staff. Prices are better than many other storage places.
The move went smoothly and staff is super helpful! The facility is very clean, ventilated, and easily accessible. Jeffrey and Marty are very welcoming, informative and efficient. Definitely recommended!
I had an amazing time meeting Latoya today. Marty was extremely funny. I would definitely recommend anyone to come.
Great service, and very friendly staff Latoya and Marty
Marty has been assisting me with my storage and I have to tell you, He's flat out funny! The facility is always clean and recommend anyone to come here.
I had a great experience here. The facility is very clean and organized, and the customer service is excellent—very professional and accommodating. Overall, my moving experience was efficient and stress-free. Marty was particularly helpful, welcoming, and enjoyable to talk to.
The facility is clean, the times for access are convenient and Marty has been very responsive to meeting our needs.
Friendly staff, clean and well-maintained facility. I used this space two years ago and when the need arose again, returning here was a no-brainer decision.
Super friendly staff. Great deals.
Glad to share great experience with Marty at Evanston Extraspace! He handled my initial calls and the paperwork on move-in day in a super efficient and professional way. The facility itself is spotless, well-organized and located convenient to my new location in Evanston. Thanks, Marty. You made me feel right at home.
Moving and storing stuff can be a very stressful experience. We were downsizing and had a ton of stuff to put in storage. Thankfully we found both a fantastic deal and absolutely great customer service at this location. Marty was very accommodating and helped us figure out exactly what we needed. I have nothing but great things to say about our experience thus far and would happily recommend this place to anyone looking for a storage solution.
Great staff. Easy and comfortable experience.
Great service, nice staff
Marty and Jeff are simply wonderful! Been here twice to store my stuff and would definitely come back if I ever need some extra space again.
Jeff and Marty were great in helping us with our storage needs. We would definitely recommend to others.
Easy to sign-up, friendly helpful staff, clean storage rooms, and perfect for my needs. Thanks for making this a breeze!
Very clean and organized. Hassle free experience setting up the account, moving stuff and accessing. Just wished they had large garbage bins for us to dump furniture. They have a garbage bin in the back, but only for trash. PS edit: just moved out, everything went smoothly, and the location manager Marty was super helpful and attentive. That guy never stops making jokes
Marty and Jeff (the quiet, hard working one), were hospitable and got me set up in no time at all. I totally recommend this place for all your storage needs!!
Everything was clean, the bay is in a convenient location, and the staff was extremely helpful. Shout out to Marty for being clear, concise and good humored while I went through all the necessary paperwork!
Very friendly and helpful service! Would highly recommend.
Excellent service. Very friendly. And a clean facility!
Latoya you were awesome. Thank you
The storage space clean and easily accessible. I was also able to use their truck to move in. Miguel and LaToya were very helpful.
Latoya was extremely friendly, welcoming, helpful, and informative. The facility looked very clean and well-maintained. Feel we got a great deal and will be well taken care of.
LaToya was wonderful!! She was helpful and very friendly. Marty was also lovely, very nice and also helpful! I would definitely recommend this to NU students if you need to store your things over the summer.
I thought the employee’s are always very helpful and courteous , Latoya was very nice and respectful during my time there while I was making my payment.
Very nice facility, and the people are so helpful! LaToya helped me reserve the unit, and she’s great!
LaToya and Marty are great! Personable and very helpful!
I had a great experience here! The staff (LaToya and Marty) were extremely friendly and made the process very quick and easy. I highly recommend coming here if you’re storing stuff over the summer for school
Storage unit was clean. Super easy process to rent a unit.
LaToya was awesome!! So seamless... in and out with a great storage unit for the summer!
LaToya from Extra Space helped me get my unit and was extremely caring and accommodating. I would definitely recommend Extra Space to anyone looking for safe storage!
Excellent service, easy process, fun and friendly staff
Very friendly. Great service. Recommended
Very nice people and service. I was late and the place was closing but they still let me off the hook to save my day.
Friendly and helpful service. Excellent for student storage!
Marty helped me with moving in. He was friendly and walked me through a number of things about storage. The place itself is well kept.
melissa zamojcin is a wonderful manager. She patiently and thoughtfully worked with a friend I referred. She made sure we were able get our preferred unit by following up diligently to our initial questions. Everyone I've encountered at Extra Space works well. Melissa is outstanding.
Excellence in customer service! Whether by phone or in person, Melissa has made navigating my storage needs a breeze. She must work all the time; in the last week, I have seen her at the facility on each of the 3 times that I came to office and she’s always the one answering the phone.
Our not-for-profit worked with Extra Space Storage to set up 2 units. The facility was clean and well-maintained. Melissa’s expertise and professionalism assured us that we made the right choice in storage companies.
Melissa was great and super helpful! Awesome facilities. Will definitely come back next time I need storage.
Melissa Zamojcin is a wonderful employee (at your Evanston location). I called a few times and her phone manner was very pleasant and helpful. On one trip I asked her to open the ramp door so I could park my car near my locker. Again she was very helpful and pleasant. But the most amazing thing was the day after I left she did a walk through and noticed that I did not slide the lock bar all the way - so that my locker could be opened by anyone. She called me right away. I gave her my padlock combination and she opened my locker, sent me a picture of my contents, and then properly locked the door. I was so pleased. And luckily nothing had been stolen. All of that is above and beyond what many others would have done. Melissa cares. She has a good energy level. ES Storage is lucky to have her. Thank you.
Melissa was incredible offering personalized and immediate service. She forewarned me we may be interrupted by a customer who had scheduled to meet with her (as I had not). She gave me odeas of increasing or decreasing space needs and minimizing costs. I never experienced a sales pitch, only possibilities. I had compared with orhwr places and definitely know I received the better deal going with extra space storage. Thanks, Melissa!
awesome place. super easy and fast set up, and everyone that works there is always willing to help you. "Thank you"
Very smooth process. Very kind people. My only criticism was the fact that a few boxes were left in the storage unit and it had an unpleasant smell.
Penny was awesome she took great care of me and made the process quick and easy. The prices are great the customer service is fantastic. If you get lucky enough to get Penny as the Assistant Manager helping you then you will be well taken care of.
Super clean and courteous service.
Gabriel Salceda is polite, empathic, knowledgeable, and helpful from move in to move out, and any time in between.
This was our first time renting a storage unit and Gabriel made the process easy and pleasant. The building is really clean with easy access in and out. I called the 800 number initially to "reserve" a space. The phone rep was able to authorize the "web" rate although I had called in because I had a few questions before I officially reserved the space. She was able to then call Gabriel and let him know an approximate time that we would be arriving to finalize the lease and start moving our stuff in. This worked out great, as we only had to wait about 60 seconds for Gabriel to get back to the front office and unlock it. Great price too.
Victor was great! Very informative and so polite. Nice clean space. But Victor needs help! There should be at least two people working. He was on lunch and we had to stand outside in the cold.
Victor is awesome! Very knowledgeable, helpful and friendly! Best experience ive had ar any storage facility hands down.
Site manager Gabriel Salceda was very polite and helpful. His professionalism contributed to a great and smooth experience setting up our storage account. Definitely a great storage place with professional staff!
Amazingly friendly staff, clean facility, easy access and reasonable cost 5/5 thank you Denise, Gabriel, and Victor
Very accommodating and helpful. Quick and convenient access, and the facility is very safe and clean. I would recommend them to anyone looking for storage.
This location was amazing! The facility was clean. Gabriel was extremely helpful! He made the move smooth. I definitely recommend this location.
Unbeatable, people, service, and price. Extra Space is lucky to have people like Denise Derengowski. When I needed another Extra Space just after closing, Super Denise put her life on hold, climbed out of her car, and gave me unbeatable service. Denise exemplifies friendly, customer-oriented service. Twice, she helped me get the storage space I urgently needed at the best available value. Unbeatable
Excellent service. The facility was clean and easy to use. Denise and Melissa (I think those were their names!) were lovely. Very friendly but also quick because I was short on time. Would recommend to anyone.
Extra Space Storage was great! They keep the storage spaces very clean unlike a lot of other storage companies we've used in the past. Maria was the representative that signed me up for lease and she was amazing!!!!! She had a hard day but was still extremely friendly! I recommend this storage before any other. Great staff and clean units!!!
Moved some items in today. Denise was extremely professional and helpful. Everything is clean and the facility is new. My boyfriend and I felt good about leaving our things there, and they supplied everything we might need (carts, a strong lock for the unit, etc) I'd specifically recommend Extra Space to women who might be in and out of the storage facility alone. The atmosphere feels safe and friendly - awesome female-run business!
Hi taking time to sound off and say how happy im with extra space and how helpful they are. Kudos to both Denise and there new employee Melissa for making your company look so good..
Outstanding. Denise is the best. Very willing to do whatever it takes to ensure a great experience. We are in our second set of units and would not look anywhere else. Give her a huge raise before I try to steal her !!! Eliot and Pam
Great prices and service. Denise is awesome and super helpful!
We just moved in and could not be happier! Denise is extremely helpful with everything and has gone the extra mile to accommodate us! Highly recommend!
Best customer service ever!! Jacob was the best!! Professional and personable!! Not only did he explain everything, in a way that I could understand but we also talked abut David Bowie!! Couldn't imagine a better experience!!
Extra Space Storage in Evanston helped to make my move easy!! Lupe was very friendly and helpful. She made the move in experience very easy, and the facility is very clean. Thank you, Extra Space Storage!!
Had a great experience with Maria taking the time to find me a unit that suits my needs at an affordable price.
Denise was so patient in helping me out at the location on Mccormick and Howard that I felt that I needed to state that she will help you find the perfect unit at a great price and treat you very kindly as well!
Denise was great, he made everything easier with excellent customer service! Definitely a great experience.
Denise was awesome and provided the best customer service experience.
Clean location, friendly service, first month free!
Staff is great
Incredibly friendly staff, stuff was safe and secure, getting stuff in and out was incredibly easy and simple. Great experience, will certainly use again when I need to move again!
Very clean and lovely staff! Highly recommend!
Great friendly staff
Best stuff and price, very clean and professional storage service.
Great customer service! Denise made everything easy. Very reasonable rate and up front about all policies going forward.
Very helpful, flexible and enthusiastic service.
The best customer service ever!!!
Excellent customer service. Denise and Nick are awesome. It's been a great experience.
Very clean. Staff is excellent.
Friendly and helpful. Prices are OK.
Denise is super!
Denise is great!
Great people to work with
Very clean, organized and friendly staff.
Great experience+ friendly staff!
The staff is very professional and knowledgeable about the leasing process, Denise in particular. She is fantastic. The premises are exceptionally clean and the area is well-lit and safe.
Friendly service, great staff!
Used Extra Space for a few months this summer storing a vehicle trailer. Communication and service were excellent; move-in and move-out were handled professionally by Denise who keeps the place running. Was always there to help and take care of requests as needed. If I need space in Evanston again, would definately rent again.
Nice people. Safe place
Great customer service! Love doing business here!
The hours here are fantastic and I love that we can buy boxes on site as well.
This place is fantastic. Denise works her butt off to make you feel special. I will definitely use Extra Space on Greenwood again.
Denise was very helpful! I am glad to be doing buisness here.
Great customer service, got hooked up with one month free.
Great experience. Staff super likable and helpful! Highly recommended!
I enjoyed working with Denise and Nick. They made reservation and move-in such a breeze. The facilities are clean and well-monitored. I found their loading dock to be especially convenient for unloading my 22-foot truck. I was happy to get a good rate for the few months that I'll need my unit.
great customer service and nice clean storage space!
I worked with Denise at extra space storage. She was great! Very knowledgeable and helped us find the unit that best fit our needs. I would definitely recommend Extra Space to a friend!
Denise the manager is the best i do appreciate everything so far she is doings for us and i really happy to recommend anyone here in evanston branch.good service
Excellent customer service. Will return for all my storage needs!!!
Amazing experience! Denise is the best manager ever!
Great experience! Would definitely recommend to anyone
I had an extremely positive experience at Extra Space Storage. The manager Denise was very friendly and helpful. I wouldn't hesitate to store here again!
This place is great. Clean, well maintained and reasonable priced. Denise, who manages this place, is awesome. Always friendly and supportive.
What sets the Evanston Extra Space storage facility apart is their excellent staff. Particularly, I have worked with Denise. She goes above and beyond with customer service to help make the storage process as seamless as possible. Her demeanor on the phone and in person is always cheerful and motivated to be helpful with the process. On one occasion, when I had to sign paperwork at another location, those employees were not nearly as impressive with their customer service until they got on the phone with Denise to coordinate efforts. When they witnessed how helpful and courteous she was, they hung up the phone and presented a whole new attitude. She is a wonderful role model for other staff. Other than that, the facility seemed clean and in order. There were carts available and everything was as you would expect at a storage facility. The real gem of this place is Denise. Thank you Denise!
Denise is the best! The place is clean, secure and affordable!
I was Denise's first customer at the space, and she was so helpful, clear, resourceful, and good natured. The spaces have great prices and spacial set-up as well!
This is a fantastic place. The facility is very clean and comfortable, prices are very good, and the staff are very friendly. Highly recommend for storing items over summer break!
Fantastic experience. Just finished my rental there because I've moved out of state, and they were perfect from beginning to end. The friendliest people ever, I spoke mainly with Diane - she knew me by name from day 1 and was always asking about how was I doing, how the unit was going, etc. I actually feel a bit bad for leaving they were so great!
Great prices, clean, climate-controlled units -this place checked all our boxes and then some (friendly, helpful staff, plus free lock, boxes, and use of their truck). It's a family business and the people who work there seem like long-time employees, so it feels good supporting them, too.
Diane is most helpful, friendly, and accommodating. Clean, secure, and up to date facility.