Storage Units at 20184B Point Lookout Rd in Great Mills, MD 20634

As other reviewers have stated, it happened to me. After 2-3 months my rates were substantially increased.

Love this place it is the 2nd time I used this place .affordable, safe and convient.Highly reccomended

Darlene made it super easy with getting a storage. They kept an open line of communication with me. Coming from Georgia to Maryland the process was convenient and easy. I did everything via online. When we arrive she was friendly, and showed great customer service. She even walk down to the storage to show me how to use a lock that we purchased.

I had a pleasure of being assisted by a lady named Tosha. She was very helpful and knowledgeable of everything that I enquired about. My experience at iStorage was phenomenal thanks to the help of the employee.

There’s a terrific lady that works there and she was absolutely wonderful to me- helping me get set up. I have rented here before and I’m back again! It’s a great place for storage! Thank you!!

Good storage place.

Best customer service. I really appreciate all the efforts that Darlene&Tae. From customer service department they put on to solving my issue. I was pleasantly surprised. Great work!

Good

Our experience was amazing. They were kind and courteous. The unit was very clean and easy to access.

I really appreciated having the pleasure of Darlene helping me. Darlene answered my questions and was very polite. I thank you for having Darlene work with you. Thx you for everything.

My experience was outstanding

Darlene is a great sales Manager.

Darlene answered all my questions and was quite knowledgeable

Darlene is hands down the best.

Darlene made my experience wonderful.

I had a wonderful experience at iStorage. Darlene was so respectful and helpful I would highly recommend this place

Very clean facility. Darlene is great!

Darlene is a great Manager.

Darlene is incredible. She showed me exactly what I needed. This was a good choice.

The Manager Darlene made my move in delightful and easy.

Darleen is great.

Great customer service

Clean place and wonderful staff. I got everything I needed, thanks for the help Tyler. I look forward to returning again in the nearby future. 5/5

Tyler and Darlene are very friendly and the property is always clean. Thanks for everything.

Grade A Number 1 customer service! Darlene made it simple and easy.

Great customer service. Darlene is the best.

Tyler was fantastic help

Delightful customer service. Darlene and Tyler are the best. Thank you for making the process so easy.

The customer service with Faith was excellent. Her explanation of what I needed to do was easy.

Outstanding customer service. Darlene knows her stuff.

Thanks Faith- great customer service

Faith was very helpful. Great customer service!!! Thank you faith.

Outstanding customer service! Darlene made the move in process so easy.

Darlene is wonderful! Great customer service!

Outstanding customer service.

Darlene and Faith are great! I was having problems with my gate code and they fixed it in 2 seconds. They are so nice and personable! Great place to store your items!

Amazing customer service! Darlene really knows her stuff. She made this experience super easy. Definitely will share with my friends and family.

I came in to get some boxes and Darlene and the team were amazing! Top notch customer service! If I ever need storage, I will be back!

I believe he said his name was Kyle. It was on March 28 Saturday I was there. He handled everything professionally. He was driving back and forth to several off sights the same day, so was late meeting me at the GM one, But, it all turned out ok and we were able to take care of all we needed to.

The staff Sharon and Zac were wonderfully helpful in getting set up with our new units. They were very efficient, polite and attentive to what we storage solutions we needed while moving house. 10/10, would recommend and use them again in the future.

Great customer service, neat and good prices

I'm here for the second time and it's still an awesome experience. Awesome units. Best prices in the county. Used 2 units for 3 months. It's the only one I'll use.

Love the staff and very clean

Love the staff and very clean

Great Customer Service!!!!

always a pleasure …...clean friendly and knows her job

Staff is easy to work with and the units along with the property are very clean and secure

Very helpful office staff!

Sharon was very very helpful and a pleasure to deal with!!! 😊

Friendly courteous folks here that will help you get the size of the unit you need, would recommend!

Sharon was very helpful & personable. She went over the paperwork in a very professional way & made it very easy to understand. Since I will be returning a Uhaul truck also, she answered all my questions & showed me where to park it, what to do at drop off(even though the paperwork will have instructions) & the key drop. I had a reservation the previous month but had to reschedule it & she assured me we would have the size unit we needed when we rescheduled. I look forward to our future contact. Wendy F.

I starting looking for a storage unit right before the Thanksgiving holiday. Scouted several locations and their respective options and found this location and management team to be the most pleasant and professional. Facility inspection also indicated they are managing the property effectively too. Renting 1 unit at this time but would consider another should the need arise. Thanks.

Very Nice Newer facility and the on-site staff was extremely helpful. I leased a 10 x 10 unconditioned space easily on-line and the on-site staff quickly followed up. The gated access is very easy to use. Sharon and Mark made the paperwork process seamless and they were very pleasant and efficient. Great Location! Highly recommend!

Such a great place, the manger always very friendly and helpful. Would highly recommend. Thank you so much!

From the time I walked in it was a pleasant experience. Sharon was awesome!!! And it didn't take long to view the space and fill out the paperwork. I'm glad I chose this storage facility.

Clean bright new facility. Sharon goes through contract in detail. Great price.

Sharon has been awesome thank you for the use of your storage.

I've had my RV in storage for over a year and they are the best. Sharon is helpful and always greets me with a smile.

Very helpful, excellent service

Worked with sharon, she was nice. I didnt feel rushed at all with her, she was super friendly and gave all the information i needed. The place is good. im storing my trailer there, but would definitely use their units if i needed anything stored in there.

Worked with sharon, she was nice. I didnt feel rushed at all with her, she was super friendly and gave all the information i needed. The place is good. im storing my trailer there, but would definitely use their units if i needed anything stored in there.

Sharon did a great job all around. Very good experience! I would recommend this facility to anyone. Prices fair, great security, clean and well maintained storage units.

Set up a reservation and went in on a Saturday. Sharon was the property manager and she was excellent to say the least. The equipment was not working the gate was not working the printer was acting funny and Sharon did everything in her power to keep the costomers inside content and deal with everyone in a very timly manor with very professional manors and was all around a great employee and person

Your rep Sharon did a great job today in assisting me in my rental. Thank you!

Staff was so nice! Units and property are very well maintained and secure.

My Husband and I were unsure of what size unit we needed. Sharon the manager was kind enough to show us several different options. We also loved the availability of packing supplies if we need to buy them for our future move.

I am not a fan of the call center. He didn't provide me with accurate information, said I was on the waitlist but sent a scheduled start date that we didn't discuss. However, when I contacted Sharon at the Great Mills location she was friendly, professional, and able to help me. The property is clean and we'll maintained. I would call direct if you can.

Sharon and the staff were both friendly and helpful. My vehicle was safe and untouched for months at a time. Can't beat the prices either!

Staff was very helpful, and efficient. Great service!

Close to home! Was able to get my first month free today! Sharon was super helpful. The place was clean.

The facility looks amazing and the manager is friendly the paper work was quick and easy to get through I would recommend this facility to anyone

Istorage, you’re my hero! Closed on my house in less than 30 days and these guys pulled through like they predicted that I was coming! Ask for Sharon, as she made the rental flawless and smooth! A+ in my book guys! Keep up the great work!

I stopped in because we are packing up to sell our home. I was a bit confused as to what I needed. Sharon was quick to point out the differences in packing products. I left feeling like I'd made the right choices. I'm sure I will be back for more.

The most easiest transaction I have ever had. And the young lady SHARON IS SO PROFESSIONAL ! This is my first time and first impression was wonderful !!!!

Sharon and Steven were a pleasure to talk to. I was traveling to iStorage from Columbus, Ohio and they were nice enough to let me grab a unit right at closing. Y'all Rock! Thanks for the excellent customer service. 😎

When an emergency situation required us to pack our entire home into storage for a few months, iStorage Great Mills really helped make a stressful situation better. When one unit became two, then a week later added a third, they helped us with unit deals, and in placing them close enough together we weren't running around from building to building to access our units. While the few months has turned into almost a year, I can still say the staff has remained friendly and helpful as ever, the grounds clean, and our belongings secure. Would definitely recommend whether for a few months, or more!

Today i went into this location and the young lady Tyki really helped me and answered all my questions.

Tyki was a great help with my needs today..

Great experience!! The employees are super nice!!

Sharon was very nice and helpful! Very excellent customer service.

The Manager Sharon has made my experience delightful and easy. The facility was clean. It was one level so I didn't have to contend with stairs or elevators. I am very happy and would recommend to anyone looking for storage.

Super helpful and friendly staff, great rates too.

Customer service is really something special.

We’ve been using this storage facility for several years and have been very happy with it. The units are competitively priced and the facility is always clean and well cared for. The staff is super helpful as well and has always been available to answer questions.

What a great place. They worked with me to down size my unit in the exact area I wanted.

Friendly, curtious service. Well maintained storage facility.

Wonderful staff, very clean and friendly was able to help me with my every need.

AMAZING! Wonderful experience! If you need storage this should be your first stop. Fantastic staff!

I CAN TRULY SAY ISTORAGE HAVE THE BEST CUSTOMER SERVICE, NO MATTER HOW MANY TIMES I'VE CALLED, BEEN LATE WITH PAYMENT, MISSED PHONE MESSAGE, NOT RETURN CALLS Ms.SHARON HAS SHOWN THE BEST CUSTOMERS SERVICE AND SHE GENUINELY CARES ABOUT THE CUSTOMERS THAT HAS STORAGE WITH THE FACILITY THANK YOU SO MUCH FOR YOUR SERVICE I TRULY APPRECIATE YOUR KIND WORDS OF ENCOURAGEMENT DURING MY CRISIS THANK YOU MS.SHARON YOUR THE BEST

Best price in town, and usually running specials where you can get your first month free! The units are climate controlled and always nice and clean. The people in the office are very knowledgeable, friendly, and kind. Can’t recommend enough!

awesome storage

Thanks for keeping my things safe and secure. The facility is always kept clean an free of debris. Climate control is cool in summer and warm in winter. I have been satisfied going on 3 years!

Excellent customer service!!! Clean and well maintained. Awesome experience!! Thank you Sharon!!!

I would choose Cecil's Mill again if I needed storage. Not only do they have better and fair rates - for climate control too - but the people in the office are friendly and helpful all the time! It must be a good place to work. :-)

Excellent experience! Cheapest in the area but still a great site, very clean. We had an emergency situation and they worked with us to help us out 100% and even knew someone in the area who could help us move our stuff! Will definitely be keeping all my storage needs here.

Very reasonable for size and space. Staff is very professional and friendly. Units are well maintained.

Very nice ladies work there

Excellent customer service! Very clean, safe, and secure strorage facility. Good rates!!!! Took time to go over all the rental agreement! Overall pleased with the company!

Nice People. Good Prices.

Fantastic customer service! Sharon was an absolute delight to work with! Highly recommend!