Storage Units at 15390 E 12 Mile Rd in Roseville, MI 48066

Antonio's the MAN!! Got the job when I needed him the most. Thank you!

Great experience, Adam is the best!

Thanks so much, extremely helpful!

Tony has amazing customer service and keeps a nice smile on his face

When I first got a storage unit here 2 years ago it was a great experience and Tony was wonderful with helping me close it 👍👍

Very helpfully and friendly manager! Also very clean storage until. Thank you for all your help.

Great place store your goods Antonio was awesome very accommodating

Antonio was the First person I met in Michigan after moving in from North Dakota. I was exhausted and didn’t feel like talking much. He was so friendly, kind and helpful that I immediately started to feel better. He even kept the doors open when I showed up at closing time with my uhaul. Through out the year here that I had two storage units, he was very helpful with all of my change of addresses and getting new card payments. We laughed a lot about how many times we had to talk on the phone. But Easy to get ahold of. Units were great. Highly recommend. Amazing service ! .

Adam & Antonio great service, very helpful

These customer service reps have been nothing short of perfect!! They're so kind, caring and understanding! Especially in our time of dire need. Thank you all so much!! Every one of y'all need a raise!!!

Antonio is the best employee at the 12 mile and Groesbeck location!! He is very accommodating and helpful with my unit!! He made my experience great!! Thanks again Antonio!!

I have used a couple different storage unit companies and I can truly say IStorage is definitely one of thes best! The manager they have working at this store is absolutely amazing he had an amazing attitude and was extremely helpful and kind. If you’re looking to store your stuff I highly recommend this place!!! You can’t go wrong with IStorage!!!!

Today me and my boyfriend we came in because we wanted to find somewhere to store a couple of our things and Antonio Brown from the roseville location on 12 mile was very helpful. He showed us the different storage units because we didn't know which ones to get. Nice guy very helpful!

Had our storage unit for about a year, everything was easy and simple. Customer Service was 10/10 everytime I needed something or had a question! Antonio was awesome too!!

When it comes to storage places, this is the location to go to. Antonio is super friendly and caring. They even have a cart available to use for all the inside units.

This place was so easy to work with. I wish I knew who took care of me but it was 3/28/2023 around 2:30pm I hope he gets props for my review.. he did not ask for it lol but give that man a raise.. he knows how to communicate with people. Thank you for reading.

Antonio the Manager has always been more than helpful. When I forget to pay my bill or have issues with billing, he always has a solution. Never any issues with this facility. Clean, professional, and easy access.

very easy rental contract signup. everything was done online with no need to go into the office at all.

Property Manager Antonio is awesome! He was extremely helpful and very kind. I recommend renting a unit here.

Antonio is awesome... Had tons of questions and he was extremely helpful. I highly recommend

Amazing service thank you for everything

Great talking with the manager, very friendly, great energy, clean workspace

i love an awesome customer experience & i received that today from your employee Antonio. i received a call from him in regards to the status of my unit and i told him i’ll be there by closing time . he stayed to assist me with taking my payment & ensuring my unit was assessable! i was so happy with my visit today :) THANKS ANTONIO!!!!! 10/10 would recommend

Gave a tour of the units and provided very helpful recommendations. Very satisfied with my experience here

Antonio and his boss were very friendly and helpful I loved the energy they got me in and out of there with positive reinforcement 🗣️🗣️

Antonio was genuinely sweet and he helped a lot thanks for your services

Antoino has gone far and beyond to give me amazing service.

Antonio is hands down an amazing worker at istorage and helps me every time I call.

I Storage customer service agent helped me as customer changing my account to downsize storage unit in office. Five Stars review👍👍👍👍👍Steve satisfied customer.

Antonio was excellent. Customer service is on point!

Denise is absolutely amazing. She is always working to keep the property clean, and up to Par... Storage unit height is alot taller then most so I feel like you get more storage space for your money.

Affordable storage with incredibly helpful employees. Shout out to Antonio for the great customer service.

The manager was great help easy transition

Great storge - clean, dry, and climate controlled.

We have three storages and the IStorage manager was great my furniture was delivered and he helped the delivery trucks access our storage as well as he has great costumer service skills

Great facility with wonderful management. After booking online there was a bit of a mixup up with what I wanted and what I had reserved. Antonio was extremely kind and eager to help and got me switched into a unit that fit my needs quickly and for an excellent price. It’s also worth noting the facility is quite secure and clean. Very grateful for the stellar service and the value provided.

Adam and Antonio really helped me with my rental greatly appreciated.

Update 6/10/21. I used to Love this storage company. Monthly rate is higher than other places. Rate went up $10/month in Jan 21 and now I just received an email that it's going up ANOTHER $19 starting July 2021. I will definitely be moving my things out of there before end of month. Update: Left iStorage for a cheaper monthly rate to Public Storage and Public Storage is even more EXPENSIVE than iStorage is now. Going to try to go back to iStorage. Update: October 4, 2022. I've gone back to iStorage and I'm mostly happy with it. My biggest issue is that setting up my account for online payment isn't working. I prefer to be able to make payments online, NOT through Autopay option. Please fix your website and I'll edit my ratings. Thank you

The property manger Alexis was great with help me select proper size unit and best available for easy access great customer service will use again if needed

The unit was clean and readily for me, the support I received on the phone was very good, and Alexis was fantastic helping with some questions I had while at the office. Great rates, clean and convenient location, friendly staff.

Alexis was very helpful and understanding. I definitely appreciate her help and would recommend to any one needing a storage place. Thank you Alexis.

Great job and service ..... Manager and co workers was polite, nice and friendly....

Wow! Ariel is hands down the sweetest woman ever. She listened to what I needed and fit me with the right unit at the right price. She was a joy to talk to and was honestly the highlight of my day! Thank you for your great service!

i absolutely loved Ariel!! she was so patient and understanding with me!! i loved joking around with her and hearing about the tasmanian devil!

Ariel, the property manager, was extremely helpful and made everything easy to understand when renting my unit. Will recommend to all my friends!

Yeah I liked it I still like it I got all kinds of stuff there,

Ariel has great customer service skills with a wonderful personallity. My transaction was smooth and quick.

Very pleasant experience. Ariel was very knowledgeable and accommodating. Would recommend for any storage needs.

Manager & associate had great people dkills and very patient & friendly

Ariel was nothing short of amazing! She went above and beyond her call of duty! She could definitely teach others in the customer service industry a thing or two about professionalism and customer service! A huge thank you to you Ariel for simply caring about your customers! Also, a huge thank you to whoever hired her...she is irreplaceable and deserves a RAISE! =) Thanks again Ariel! My husband and I appreciate you! Ps: Dirt water is not refreshing! LOL

Courteous helpful informative. I didn’t feel pressured or rushed

John is very informational patient and kind. He finds what you need and give you the best prices and also shows you visual guides and gives you a tour.

Very helpful and explained very well.

John was very sweet and showed us all the ropes. He was great with giving us the info we needed, showed us around the storage units, and prepped us for what we need for the storage unit. He made the process so much easier, less stressful, and smooth. He also has a beautiful smile and is adorable with a laugh that would bring a smile to anyones face!

Quick and fast service with Ariel. Thanks

I went to iStorage on 12 Mile in Roseville MI to rent a unit and the attendant Adam was exceptional. I just had a loss in my family and Adam was kind, patient and he assisted me with such expertise, I recommended your Storage Facility “iStorage” to another family member just today…

This is a great facility with very good service. I had a question and I called and spoke with Adam who is very professional and knowledgeable and a pleasure to work with.

Good solid service with friendly staff. And super clean and secure storage facility.

Had a good experience. Set everything up online. Got the first month free. Place was super clean. And staff was nice and helpful .

Good space Secured Cleam

What got me the most was, the professionalism that I received from the Property Manager Katie. If we had more people like her in the customer service industry, this world would be a better place.

Always good always clean very easy to enter and exit

Clean, well lite… very nice people.

Katie was friendly and accommodating to our storage needs.

Best rates around . Friendly and professional staff . Couldn't be happier !

Very nice very Clean I am very Pleased

Easy friendly quick

It’s storage facility is clean and well kept! The manager is very helpful and kind.

Very helpful and friendly!!

Katie as always was very helpful today in our quest for more storage space.

I am very very Happy with my storage unit in Roseville on 12 Mile Clean & New Katie was very helpful & friendly. I 1st went to the one on Groesbeck & Donna helped me there but they didn't have the Climate control units and she was kind enough to call & Katie and sent me over to there sister company. Thank You Donna & Katie for all your help & kindness 😊😊😊

Katie is super helpful and easy to work with especially able to answer any all questions. The facility is clean and well maintained. The units are large and a great value. I highly recommend Katie ab and I Storage 12 mile in Roseville.

The woman who runs it is so helpfulp

Staff is friendly and helpful

I was having trouble getting in because I haven't been to the unit in a bit, but they have 24-hour phone assistance. Nice!

Great customer service.

Kathy was very friendly and helpful. I would recommend this storage facility as they are clean and kept up nicely.

Friendly helpful service and clean grounds.

The process of online reserving my storage unit was super easy. Then add on how amazing and friendly Sharon was. I was very pleased with the whole experience.

The person at the 12 mile storage facility was very helpful in helping us pick the right unit for our needs. I wish i could remember her name but she took the time to show us several units and the price difference for each one. The unit was clean, dry and lighted well. We like that its a gated storage facility. The price is reasonable for what we wanted. Thank you iStorage.

Good place with wonderful service...great prices also

Great place neat and clean grass looks great

Katie was very professional and kind. Easily explained the storage process which was new to me. The cleanliness of the area was impressive. Ease of location and access another plus.

After I contacted the company, they quickly responded with both an email and a text. When I went in, the employer, though very busy at the time, was friendly and helpful.

I've had a storage unit here going on two years now they usually deal with the manager Katie when I have any issues and she is the best!!!! She is helpful kind and overall the best!! thank you Katie for all that you do!!

Always great customer service, and affordable pricing!

My only issue was I couldn't find the unit that was assigned to me, we was looking for 3 digits and instead it was 4 digits which was confusing so we had to contact the manager and she explained where the unit was and we laughed about the situation!!

I just rented a unit with Craig! What a nice, efficient, thorough gentleman! Painless and easy process!

Katie was very helpful. She helped me decide and what size storage unit I should get to accommodate my personal belongings. I would recommend her store for all your storage needs.

Katie and the staff here were really helpful in setting up my storage unit. The communication was great and they were awesome to work with.

Neat and clean storage facility.

Great service! Great value! Super helpful. We loved our experience

Great storage facility! Just filled 5 units with parts and pieces of old cars. Management was very helpful as we kept having to rent more units!

Love this storage facility! I'm renting an indoor climate -controlled unit which is really nice. And, the staff is great to work with too. When I had issues getting the mobile app to work, Katie was super to work with and really helpful. She took extra time with me, just to make sure I was up and running properly. Highly recommend this place!

The facility was incredibly clean and the staff was super helpful! Hands down recommend this facility.

Everything was great! Katie, the property manager, was very helpful.

The woman that helped me was wonderful I was able to get a nice clean storage unit quickly

No problems at this facility.

I was treated like family, Donna was more than helpful, kind, and knowledgeable about services.. I really appreciate her takeing the time to make sure my transition was easy and care free. Thank you .

Knowledgeable and friendly service

Katie was very accommodating and helpful! The indoor climate controlled storage is very clean and easily accessible, and I feel very comfortable using this facility.

Katie the manager at 12 mile is just delightful. Her patience with me during a frustrating time helped me keep my composure. I couldnt set up my automatic payment and she graciously took her time with me. I didnt feel rushed so she could wait on someone else. Neither on the phone or when i went into the facility this morning. Thanks Katie. Thanks IStorage

Highly recommend, beginning to end. Great people,storage as easy as it can be. Location was safe,clean. Terms of agreement good. All good, 5 stars

Getting started was easy and the manager at the roseville location was tremendously informative and helpful. She made me feel very comfortable leaving my things in storage. I just started moving in so we will see how things go. Also the unit and surrounding areas were very clean. That is truly a plus.

Great experience and a beautiful facility. Clean and well kept. Katie was super helpful.

I first had to use this facility when it was Simply Storage. Katie was Amazingly helpful then and continues to be kind and courteous, and welcomes my questions and concerns no matter how small or, usually, last minute! Katie is truly an asset to this facility and the company! Sincerely, Najiba Berry

Katie was very professional, answered all the questions I had and would highly recommend her services! Ask for Katie, you will be glad you did!! *****

Katie and Donna were both helpful and amazing!!!

A very pleasant place to store your stuff. Very clean. I received top notch professional service from Katie. She is very helpful and explains all you need to know.

Friendly staff. Nice and clean and modern. No issues so far.

We have been customers of iStorage for almost three years and the customer service has always been absolutely wonderful! Katie and Donna are the best! They are always willing to go the extra mile and both of them have went out of their way to make us happy customers! I would definitely recommend iStorage to anyone and everyone who needs a storage unit.

I had an great experience with iStorage. Katie was awesome and very attentive. The prices are reasonable and the facility is well maintained. I would recommend iStorage to everyone.

Katie, is a pleasure to deal with and makes sure you get the correct unit to fit your needs. Highly recommend this place.

Everyone is some nice

Katie was so kind , helpful , and informative . A great service experience coupled with a wonderful deal at a nice location. Thank you iStorage Self Storage!

Excellent customer service!

Katie was great to work with and made sure we got the best deal for our storage unit!

Great service very friendly.

Great, efficient service.

I have no issues with IStorage, as a matter of fact the 2 ladies that I have dealt with are both the sweetest ladies. The issue I have and is getting very annoying is I get and email just about everyday for me to give them a review. I’ve given them a great review because of the great ladies but if I keep getting bugged about these reviews my next review will be quite different

Very helpful and friendly. Definitely will be renting here again. Thank you.

Exceptional Service Donna was absolutely amazing and very knowledgeable! Most definitely will be recommending more of her services Thanks again!

Katie was very helpful and informative. Very easy to talk to and friendly as well. Very satisfied with my experience today.

Felt very welcome, katie the property manager was very nice and gave me all the information i needed! Will definitely refer istorage in roseville to friends and family!!

The guy that helped me was awesome

This was my first time ever renting a storage unit and Katie was so helpful in explaining the process and getting me set up in a good clean unit!

Love this place! Amazing staff! They answered any questions and concerns I had. Definitely like the upgrading they are doing!

Great prices!

Katie is one of the nicest and professional person, if I need Storage’s again it will surely be simply self storage at the same location.Thank you.Five stars go to Katie.😊

Just rented a unit and Donna was so helpful. She is very good at her job and I would recommend this place to everyone. Nice and clean place. Highly highly recommended!

I recently moved and stopped into this location to get moving supplies. I was greeted by the manager, Katie, who was very helpful and knowledgeable. She made an otherwise stressful situation much smoother. She was very friendly and pleasant to deal with. Thank you.

Good

Both interactions I had were great. Donna and Katie were both helpful! Friendly staff.

Katie and the staff there are wonderful. They help you out a lot. Great people and business to work with.

Patty and Katie are awesome. I checked a few different storage unit facilities and this, by far, had the best service and best prices. Very pleased

Katie was super helpful!!! Made it super easy and fast to get me into my unit!!! I would highly recommend this place for storage!!! Only thing is google maps took me the wrong way it’s right off 12 Mile Rd

Donna & Mike were fan.....tastic!!!

Donna was extremely helpful and courteous. I would recommend Simply Self Storage to everyone.

I would definitely recommend this storage facility. Very friendly staff, I had a great experience. Katie was very helpful and professional!

There was great customer service. The storage units was clean the front office was clean. Very efficient and I didn't have a long time to wait. Please go give them their business I will refer them to anybody

Went in to ask some questions about storing some things. The gentlemen that helped me was amazing! Very friendly, knowledgeable, and walked me through everything. I believe his name was Mitchell. I look forward to coming back.

Excellent experience, allways a pleasure to see Donna here shes always a great help. When their facility was full (no parking available for my rv) she went out of her way to help me find a facility that does have room. I give * * * * * * always. Thankyou simply self storage for hiring people like Donna.

I have just reacently moves out if my storage today after a year n a half. I had had some troubke paying n was in dear of losing my belongings n my kids belongs. They have helped me keep my things on more then on occasion. Katie is so awesome she is very caring an will try n work with u to keep you from losing ur storage I reallt appreciated the effort that alk the staff put in to help me i would for sure reccomend them to any body........the location on 12 n hayes was my location.

Great service KATIE was excellent!!

I tremendously enjoyed my first encounter with Katie, who calmly explained the details of our agreement! She then secured a very satisfactory storage unit, helping ease my worry and answer any question. During the reception, I felt as though I was present at a friend's house for a refreshingly fun visit. Each time I arrive at Simply Self Storage, I return with a smile and warm heart, recalling Katie's passion and patience and help. I can assure you, I would refer anyone else including my own family and friends to Simply Self Storage for wonderful service and friendly faces. You have my word. Once more, I'd like to thank Katie for the inspiration behind my review. It reflects my utmost gratitude.

Great place for temporary storage they treat u very well

Typical storage units at typical prices

Very clean,friendly,secure and professional. Katie (property manager) always makes sure I'm happy and satisfied, goes above and beyond what is expected. If your questioning where to store your goods, look no more.

Donna was very helpful and explained everything very thoroughly. Nice storage unit. Barb was great as well and very helpful. Overall, great experience. Definitely recommend this place.

I would have given a 5 Star rating. I had the storage unit for over 1 year. The first manager was alright. However, since Katie became manager the location seems cleaner. There is a faster response to calls made to the location. Customer service is important to me. Katie has the customer service skills, polite, easy to talk to, calm demeanor, and as mentioned before prompt response of calls. I would recommend this facility, with Katie as the manager.

Katie runs a clean facility and was very friendly and helpful.

My wife and I needed a storage unit for a few months and decided to go with this location because it was close by. The application process was quick and the staff was friendly and helpful. If they ever need maintenance done on your unit they will call and notify you in a timely manner. They also leave thorough messages to inform you of what's going on if you can't answer their calls. Our unit was clean and the area is safe. If you live in the area and need a storage unit, I recommend this place.

Katie was very polite and helpful! She resolved my issues with very much patience and was very pleasant!

Great storage facility with plenty of locations. Katie at the Roseville location was very pleasant and friendly to deal with, excellent customer service and was able to deal with a problem that occurred with my unit that was no fault of theirs.

I had a wonderful experience with Simply Self Storage. Donna was AMAZING at helping me pick the right size unit to accommodate my belongings. She also was able to keep it within the budget I had. What a lovely person inside and out... She helped me in more ways than one! I would absolutely refer anyone here who is looking for a Storage Unit!!

Donna was very friendly and helpful, and was thorough in explaining all my options. The location is clean and easily accessible.

Donna was very helpful in securing a storage unit fie me today. She answered all of my questions and was extremely friendly! I highly recommend using them!

Great service, Donna was the best! Very quick and convenient!

Your administrator Katie is a delightful person. She display a great attitude, that made my day. She seemed to be knowledgeable in her field and was very patience with me through the entire process. My application was handled in a timely and efficient manner. My thanks to Katie again for starting me off with a great day.

Extremely helpful and made my first time using self-storage easy! I also mistakenly reserved the wrong shaped unit online and the same day they changed it to something much easier and preferable to my needs without any hesitation, problems, or charges!

Customer service was absolutely amazing and Tom was such a delightful human being. Will highly recommend!!

Easy sign up.

Rates are too expensive

Very friendly and the prices is great!

Jason was a major help in finding the right storage unit for my needs. A+ job and amazingly clean unlike storage units I have used in the past. Having worked at a similar establishment in the past I hope he gets rewarded fairly for the wonderful work he does.

Great place to store! Jason was very helpful.

I had to store some rare family items until i came back from a trip. Jason helped pick the right size unit and helped me feel comfortable that everything would be safe. I returned to find everything just I had left it. I will be using Simply Self Storage again before my next adventure. Jason made the whole process quick and easy. I highly recommend the storage unit and to ask for Jason. He's a quality person that I would trust more than any corporate person.

Checked out my storage options and Jason was a big help. Thanks very much, Jason!

Yes nice place! Jason was very helpful.

Jay was amazing. He was super helpful. Possible the best customer service I have ever had. If I had a son I would wish he would be like Jay. If I had a daughter I would hope she would marry some one like Jay. 5 Stars. A++++

Bern a regular customer several different times. Highly recommend this place!!

Needed immediate, short-term storage and this place was great. Jason, the manager, helped me to determine what sized unit would be best. He showed me around to the available units and made it easy to sign up. When it was time to move on, he was nice enough to point out that they had a 10-day rental program. I forget what it's called, but for existing customers, who are moving out, it allows you to pay for the first 10 days of the month and if you are able to get your stuff moved in that time, then you are all set. Saved me about $100 with that suggestion. I'd easily return to this place if I am in the need for additional storage.

This location made my storage experience very easy and hassle free. I was sent from another location and things were ready for me as I got there. Denise was very kind and accommodating. I would suggest this location to everyone :)

Great rates, great customer service, Jason is the best!

Jason, Tom and Donna were a big help.

Jason was awesome! He helped me find my dream storage unit! I recommend this place.

Jason was great and very helpful. Was looking for storage for the holidays. Highly recommended.

Nice place, help is cool. Does the job no problems.

jason was very helpful and knowledgable

Great service

Good facility at a good location. Using them to hold my items during a move. I thought it was a bit pricey, but then again, I don't know much about storage facilities. They have good hours that work great for me.