Storage Units at 8901 Troost Ave in Kansas City, MO 64131

Quinton is very very hospitable. His customer service is excellent. His vocabulary and his tone of voice makes you very comfortable. Thank you Quinton you are the bomb you rock.

Helped me out in pinch and were very understanding...

I needed some information regarding storage rentals.. I had the pleasure of speaking with Quinton at the Troost location. So sweet and extremely helpful! Especially considering I was in a bind and needed assistance ASAP. Will be recommending to others!

I feel 100% safe here! great service

Quiton Simmons was very friendly, update, and accessible. Unlike other storage companies he actually in the office when needed.

Quinton was so helpful, would recommend!

Great customer service and clean

Quinton is very friendly and knowledgeable! Property is well maintained and clean.

Very nice place clean

Quinton is amazing and was extremely helpful

Quinton is great. This place is safe

I've been using this iStorage Self Storage since October 06, 2018 and I have been experiencing positive things most of the time during the many changes of managers. Each manager has given me help in so many ways. It would be helpful if those in upper management would consider the situation each renter is experiencing especially if there's a change of the way each renter receives the funds to pay for the unit at least in the same manner the property manager of each location does.

Quinton was the best!

STOPPED BY TO SECURE A STORAGE UNIT AND QUINTON WAS FAST & EFFICIENT. I HIGHLY RECOMMEND, PLUS HIS CUSTOMER SERVICE IS GREAT!!

Quinton is a really nice person and help to find just what I need. Excellent service!

Quinton was great! Nice to have a smiling face in the office!

Eric was awesome! Very helpful, very clean facility, so easy to work with. The staff goes above and beyond to help.

Extremely helpful over the phone, attentive and suggested to meet my needs when I called in today. Willing to trade a climate controlled unit for an exterior unit. Well played sir, well played.

Good location

Good service 👍

The gentleman that helped me is the best. Kind, polite and beautiful inside and out. Thanks for your kindness when I really needed it.

Kevin and Scott did a fabulous job today thank you guys

Everything went smoothly.

Kevin and Wanda was excellent!!!!! Great customer service and I felt welcomed.

The person at the location was very helpful. Maddie I think? Answered all my questions and made some helpful suggestions.

UPDATED: got my refund after 2 months so thought it was only fair to update my review 🙂 Amending my review and stars I had my storage unit for 6 months or so we moved out beginning of March 2022. Our March payment was automatically taken out of my account before so when I asked about a refund I was told I would get the full refund for the month of March that I was charged for. I’m still going back and forth trying to get my refund I was told 2 weeks ago it would go back into my original payment account and still nothing. The gentleman at the facility (manager) has been extremely helpful trying to resolve but getting nowhere. I will be calling corporate again as they dodged me too and told me I needed to call the location phone number who also seems to be dodging me. Absolutely ridiculous that a company would screw people over for a whole month of storage they didn’t use and does nothing about it. I will make sure anyone I know never uses iStorage

iSrorage is great, it was super easy to rent a space, the process went by really fast. Josh and Maddie was very pleasant and made my experience with iStorage great.

I got into town later than planned. I got to the location of storage unit and I found a closed office. Not sure what to do, so I knocked on the door next to office. The nicest young man Joshua greeted me. He asked me to hold tight as he needed to throw some shoes. We went into the office and he did everything I needed to get my storage unit. He even walked me down to the storage unit so I could see it and make sure it would be right for me. I want to thank him for being such a outstanding guy. I knew he was not working at the moment. Joshua went ahead and chose to help me no matter anyways. So thanks again you really saved me from a lot of stress and anxiety.

We always experience excellent customer service. Josh is so nice and is always willing to help and answer any questions we have. Thanks!!

Josh and Amy did a great job with helping me .

the staff is super friendly & helps with anything you may need promptly.

Amy was great excellent customer service skills help me out with everything I needed answered every question totally satisfied with Amy’s service today

Sign up was super easy and the rate was great. Thank you!

My experience with I storage has been very pleasing. The staff is very friendly yet professional and Josh, the property manager, was very helpful with me getting a unit that fit both my belongings and my budget.

It's been a successful and smooth move and the staffing services was inviting and helpful.

The guy at the desk Joshua seems to be really nice but he's not really a man of his word

Just want to say that I have been a tenet for years....and thanks to unit manager Josh I will be for years to come. Much thanks Josh your assistance was very much appreciated and needed. Thanks again Josh for the blessing.

Love it, service is excellent and people are very nice. The business is very clean.

Josh E was always personable and helpful. I realized I would have to change units due to a $30/mo increase, he was helpful in showing smaller units. I decided to move out altogether and he was pleasant in helping me close out my account.

Joshua is a great staff, very friendly and helpful

Wanda, Josh & Alex... Great Job!!!👍👍 Julia J😁🤗

It is a clean, safe and user friendly place with welcoming and attentive management. I have no regrets to continue using Istorage for my personal storage needs

Joshua was great can not be any more happy with his help. He walked me to unit and showed me how to use the door. Joshua also showed me how my door could look locked and not really be locked. Joshua I truly believe has the heart of gold.

The guy who is property manager was very nice, helpful, and beyond what was asked of him. He showed me a handful of units when I arrived. He made sure I was getting the best price. He seemed to genuinely care that I was going be pleased with the storage unit I chose. Thanks so much for going out of your way in helping me.

I checked several storage places. I had the best phone help from the 89th and Troost location and on a walk in visit with your property manager (Josh) I was even more impressed. Your prices were reasonable and it was a book-it-Danno moment. I've never rented a storage unit before. Thanks, JanM.

Love the guy in front

Alex was great

Services it's purpose

Toi whom it may concern: I've been at the Troost location for over fourteen years , and I don't get a lot of time to give a comprehensive , an objective review. the last several months I've notice a new face as I was driving through the lot to get to my unit..." N3" I noticed a new face on the grounds. As time went on from time ta time, occasionally id see the same Guy going from unit ta unit, and one day driving up, an down through the lot I stopped, and ask the fellow; " are you the new helper or what?". He said " Yep, sure am my name is Alex, if you have any concerns I'm on the ground all the time". I just wanted to say that Alex kind da gave me a new outlook, a new prospective on the turnover in management I've seen over the years, and the Guy seemed upbeat, a go-getter...., defiantly an asset in any Company. Lockhart & Associate's Rock On Construction, David Lockhart, Owner

Alex was grate and a very big help

I appreciate Alex he has wonderful customer service skills awesome I was happy an confidence when Alex helped me with my storage. He's great

Alex was great

Reviewed on the website, called and got Santos, joy to speak to and setup the reservation on the phone (with $0), got to the place three days earlier than I said and Scott handled the details superbly. Professional, friendly and attentive to details - great experience.

Great service. Thanks!

Excellent sales clerk! Professional, courteous and fast!

I recently rented a unit at istorage Self Storage. The process was easy going and simple. I was able to reserve a unit online. It was incredibly easy, when I had a question to send the manager my inquiry. To which I was promptly and kindly responded to when the office had opened. I can honestly say that if I ever need a storage unit in the Kansas City Leawood area I will most definitely return to iStorage Self Storage located at 8901 troost ave, KCMO this is officially my personal preference and Matt he's the man. The prices were fair and the process was just as wonderful as the customer service. Thank you Matt Hausman, for you help you have made a return customer out of me.

I used the other storage facility. I was not satisfied. Moved to iStorage great improvement. Friendly staff, clean storages, and much cheaper. Even calling their 1-800 was a good experience. I highly recommend.

Matt is AMAZING to work with I have been with iStorage about 7 months now. He always has a pleasant attitude. This location is always clean and I feel that my belongings are secure. I highly recommend this location for anyone needing short or long term storage.

Matt is the MAN!!! He’s efficient, kind, and helpful. Thanks for the great rate, sir.

These guys went above and beyond. Thanks Matt and Alex u guys rock!

matt was friendly and answered all questions. unit and property clean.

The guys at i storage on troot were very professional and couldnt be more accomadating, and i wanted to share my experience. Real service is getting to be a rarity, but not with these guys. Thank you Alex and James!

Honest, somewhat flexible, and kind employees at this facility.b

Hello. Alex and James very good customer service. I really am very pleased with my storage unit 😌

Good customer service. Very courteous. Thank you for your help.

Good rates

Easy, breezy, storage place. I like the drive up options.

The staff at iStorage are just so awesome, the man who helped me was wonderful, he quickly took care of my needs, answered my questions and I signed my contract , he gave me the best deal he could, his name I believe was Scott, an amazing guy! I can't thank him enough and the people at iStorage, customer service satisfaction these people are polite, helpful and I couldn't of asked for anything better, thank you for your help and believe this I will always and forever recommend this facility ❤️

James was so awesome! He was so professional and very helpful!

Amazing staff, James made everything go smoothly and quickly! #1 customer service!

James is THEE BEST!!!! I’ve been to plenty self storages... But this one by far is the best! James helped me with everything.. He made me feel comfortable about even doing business here and made sure my needs and expectations were met!! EXCELLENT CUSTOMER SERVICE!!! THANK YOU!!

Place is great employees are extremely nice and they do work with you and help when you need it

Awesome customer service!!

Super cheat, super easy, super nice!

Very nice storage place with easy access to units. The staff is very professional and knowledgeable. I highly recommend this business.

Great Amazing Staff Nancy you Rock !!!!

The mamager is very friendly

Very Quick and to the point, very helpful and nice, would highly recommend!!

Super helpful and friendly. The manager Scott explained everything, no surprises. Will definitely recommend!

Had the very best experience renting a unit with iStorage. When I arrived I couldn't help but notice how clean the place was outside as well as inside. I was greeted by Alex, extremely professional and knowledgeable. I explained that I did not have a reservation, I hadn't expected to need a space and had no idea what i was looking for. Alex found avail spaces, took me to look at them, and found the right one for me. He asked identifying questions and suggested a larger space. I'm so glad that he did bcuz I wouldn't have had enough room. I'm very happy with iStorage bc of the service I received from Alex. It was above and beyond the service that I was expecting. I had to tell someone about my day. He explained my contract to me page by page, gave me my due date info, and gave me the holiday specials that they have going on. Alex also used my name when speaking to me and didnt even know me but I felt like we did. All of this greatness came out of a young man at the end of his shift for a poor little old lady that was clueless and last minute. I arrived 6 mins before they closed and he never once mentioned it or seemed unwilling to assist me. Thanks Alex H.

Extremely clean location, fast friendly service. Thanks Alex you rock!

Scott is a very professional and friendly manager. He takes care of the business at hand. If you as a renter have a problem Scott is helpful to get to a solution.

Scott treated me fair and was helpful

This is a well kept storage facility. Scott was very professional and excellent to deal with. He helped me find the best storage for my need and the whole process was very easy. Thanks!

Great customer service! Great deals!

We'll run operation. Scott very helpful

Good service

The best affordable, secure, carrying and pleasant storage company here in Kansas City. This company is so comfortable that it feels like home. Not only your things are secured you don't have to worry about any theft problems because its safe. So if you have problems with storing and you need someplace affordable I highly recommend iStorage Self Storage." YOU'RE SAFE!!!"

Canisha and Fabo has great customer service

Safer than people think

very clean Mrs Canisha was great

Great place

Great customer service she was friendly and fast and made sure i understood the paperwork

very clean location canisha was very helpful

canisha is great I will be sending a friend

Very professional

The woman I met today was very professional and nice she made the process quick and easy She showed me exactly where my storage will be and explained everything to me in a very great way ! Thank you for you great customer service!!

Great service. Canisha was Fantastic even though I was cutting it close to their closing time because I can from Wichita KS

Clean location canisha was a big help

Canisha was awesome!!! This was my first time renting a storage and I had no idea what I was doing. She was patient and very helpful. Anytime I need storage I will be coming here

Canisha very helpful and informative in and out quickly.

Canisha was a life saver today! I am relocating from St. Louis to KC and was in need of storage space for some furniture for my new residence that I couldn’t pass up. My new place won’t be ready for a couple of weeks. She made sure I had the right space that I needed! I had a great experience today!

Excellent pricing and very professional

Just what i needed

Great Customer Service...Canisha is AMAZING..#AWESOME.

Great and fast customer service I loved it. Canisha was awesome.

Wonderful place to have your storage reasonable price.

Canisha took very good care of us. And was very patient with showing different units to our satisfaction.

Canisha gave me wonderful customer service clean location

Canisha was a big help wonderful place

I'm usually a Public Storage type of guy but the switch to istorage was well worth friendly staff, clean facility, better hours. Dave lol what a guy never met anyone like him he's energy and customer service exceeds the scale of good customer service seen me ND my family sitting on the back of the uhaul ND offered us a cold beverage (water or Gatorade). My 6yr old son just love Dave now lol when we ride pass my son says "Daddy can u go there again I think that man is there I see the golf cart" lol. So yes I'll recommend Istorage.. hello istorage goodbye public storage!!!!

Friendly staff and quick service, with cheap prices

The lady who helped me was very polite. AND SMILED WHEN I WALKED IN.

I love how much they show you they care and about how they talk to you with respect they always show good business

Canisha is very pleasant and efficient at her job! Good hire!

Canisha was very helpful

Canisha was great in helping with my storage experience. She was patient and kind.

Very clean canisha was a big help

Canisha was friendly, very professional. Clean office.

Canisha Clary has excellent customer service. She’s one of your best employees.

Very clean canisha was very helpful i will send a friend

Very nice, wonderful people to deal with all the time canisha is always very helpful

Great customer service!!!! Affordable and clean!!!

Great place to do business canisha helped me alot i would recommend this location

Clean and very nice to me.

Canisha clary is a very excellent worker I enjoyed her company made us feel overwhelming with her customer service I recommend the world to come in and feel welcome like we where I recommend I storage around the world no other place like this canisha showed smiles from the time I walked in til I was done how all customer service should be I can go on and on about canisha service which was totally awesome fantastic joyful pleasant service I wish canisha nothing but the best In life sincerely yours a happy istorage user

Very clean thanks canisha for all the help

Canisha was great!!! Got me in and out really fast...noong waiting. Really knowledgeable. Thank you Canisha

Canisha is very patient and really helped me with getting a unit that fits my needs. Thank you for wonderful service!

Canisha was extremely helpful. Very patient when I realized I needed a larger unit. Will definitely use this location for future storage needs.

Canisha gave me great customer service clean location

Very Nice , great experience clean units great deal .

Nancy at istorage is very nice and helpful. I definitely recommend this storage facility and she is doing a great job.

Canisha Clary was professional and helpful! 2 thumbs up!!

Best storage I’ve been at friendly place and very clean and very hepful

Canisha made sure I was happy before I left very clean location

Great location it's very clean canisha is wonderful I will for sure send a friend

David was GREAT! A rough start ended great!! And Canesha came in on her day off to assist!

Canisha was great she was very helpful

Mrs. Canisha Clary is a excellent worker. She’s one your best workers. She has great customer service. Awesome location.

Thank you for the Amazing service very friendly staff....the young lady Canisha we need more people like her.

A young lady by the name of Canisha helped me and she was excellent. Gave my options and was able to service all my needs. I left istorage with a space for my things and a smile on my face!

The property manager Kenisha is very pleasant to work with, very professional and understanding. Definitely recommend to anyone and everyone !!!!!

Very helpful and friendly.

This storage facility without a doubt is the best in all of Kansas City area. They are persistent and trust worthy. This company will go above and beyond to take care of every customers!! You won’t regret picking I-Storage‼️

Great experience!!!!!! Friendly and very helpful!!!!!

Incredible staff, and great security of property

Very clean location they was very helpful i will DIFFERENTLY refore a friend

Hospitality was much appreciated. The greeting from the office you couldn't have any complaints. Of me being an person from out of town... a referral would be honored to anyone.

Gtreat clean storage facility. Scott answered all our questions and was very helpful. 5 Stars!

my experience with I storage was amazing the process was fast and painless I paid half of what the other storages where trying to charge the managers there are very friendly and if it's your first time they will walk you through the process they even have 24 hour security so you know your unit will be safe

:reat service and friendly manager.

It has been a great relief for me to work with the team at I storage. The services are excellent and the people are kind comprehensive and professional. The security is amazing and I feel happy.

Excellent service!!

I would recommend this facility to any one needing a storage unit! The manager at this location is Scott Wollery, he has an Awesome attitude and is very helpful! His staff there is courteous as well! Always have been treated with respect and like I matter!

Friendly staff , clean units , overall great place

Excellent Customer Service!!

Scott is awesome!

Great staff, clean, and convenient

Great location and helpful staff always a plus In my book.

Great place! Super friendly staff, clean units, great price. Easy access to units and we were confident in the safety of our belongings.

it's a very good storage place have use this place before and never had any problem

Nice people good service

Dry , clean , good guys

Spacious units

Excellent service

Was decent.

Clean property. Employees are competent.

Great staff clean environment... My home away from home