iStorage Self Storage - Storage Units on 2360 E Galbraith Rd

Reasonable price. Difficult driveway.

Bruce was a great help,,thanks!!

Good customer service. Easy to do the rental by Bruce.

I unexpectedly needed a storage unit - big enough to store everything in our two bedroom apartment. I rented a 10X20 unit before leaving for a pre-planned, prepaid vacation and had planned to move everything in when we returned. Our circumstances changed before we returned from vacation, and I no longer needed such a big unit. I went into the location to see if I could swap the 10X20 unit for something much smaller. I explained my situation to the gentleman that was there (Bruce) and he was FANTASTIC! Bruce was very busy (he was in the midst of his month-end duties and looked rather swamped with work), but he dropped everything to assist me. When I asked to swap to the smallest unit offered (5X5), he asked if I was sure about the size and explained that it was rather small. (I wasn’t sure what I needed, just knew that I needed something smaller.) He walked with me to view the size of a 5X5 unit so I could decide if it would serve my needs. I ended up renting the 5X5 unit and closing out my 10X20 unit. I was VERY impressed with the customer service that Bruce provided. He actually took the time to make sure I was getting what I really needed - he was not just trying to complete the transaction so he could return to his duties. He made customer satisfaction a priority, and these days I find that rare. I will return to iStorage for all of my storage needs, and I highly recommend them. If you need storage, stop by and see Bruce! He’ll make sure you get exactly what you need.

I unexpectedly needed a storage unit - big enough to store everything in our two bedroom apartment. I rented a 10X20 unit before leaving for a pre-planned, prepaid vacation and had planned to move everything in when we returned. Our circumstances changed before we returned from vacation, and I no longer needed such a big unit. I went into the location to see if I could swap the 10X20 unit for something much smaller. I explained my situation to the gentleman that was there (Bruce) and he was FANTASTIC! Bruce was very busy (he was in the midst of his month-end duties and looked rather swamped with work), but he dropped everything to assist me. When I asked to swap to the smallest unit offered (5X5), he asked if I was sure about the size and explained that it was rather small. (I wasn’t sure what I needed, just knew that I needed something smaller.) He walked with me to view the size of a 5X5 unit so I could decide if it would serve my needs. I ended up renting the 5X5 unit and closing out my 10X20 unit. I was VERY impressed with the customer service that Bruce provided. He actually took the time to make sure I was getting what I really needed - he was not just trying to complete the transaction so he could return to his duties. He made customer satisfaction a priority, and these days I find that rare. I will return to iStorage for all of my storage needs, and I highly recommend them. If you need storage, stop by and see Bruce! He’ll make sure you get exactly what you need.

Regional manager and site manager are both really great! Excellent customer service!

Mr. Bruce was wonderful with helping my husband and I with getting a bigger storage Thank you so much

I only picked something up from here, but from what I can tell it's temperature controlled with no moisture in the place which is a great thing!!!!

Friendly staff member very clean property quite setting they should offer hand carts to push your property around to take to your storage unit

Bruce helped me today and was super kind and helpful. Thanks!

Clean safe accessable 😊😁

I have used this storage location for yrs on and off and have always had a pleasant experience this time I had a large unit and had sorted thro things I needed to take to my new place and things I still needed stored and got a second storage unit to do so and things didn't go as planned with the new place it needed up being hrs later that it would had been ready over and beyond wat was planned to move things from the unit I called and talked to Bruce he was very nice and was able to get the things out in time before being charged again Bruce was very kind and understanding to the circumstances I will always store here

The manager is alway so friendly and helpful.

Sean is a great asset to your company. Big thanks!

Sean was extremely hopeful and knowledgeable, his customer service skills were bar none. Thank you Sean!

Spending most of the morning rearranging one unit to combine another for an incapacitated family member left me drained and stressed. What a God send to see Alex approaching the office. Alex was courteous professional and sympathetic to my situation. He followed up by calling me to confirm that the unit being returned was clean; removed from the account and their system updated. I wish you all an "Alex Experience" Thank you Alex

Excellent 👌

nice place and location to from where i live but wow can i get a discount for paying on time never late thx

Brittany at this location is absolutely amazing! I needed help finding a climate control storage unit. She help me find another facility they have one available. She even made the reservation for me. She is absolutely the best!

The front desk representative is very professional and very friendly. Instructions were crystal clear :) Great experience!

Love the lady working there! Great service, super Nice. 👍👍👍

Brittany is the best! Through all the struggles I’ve had this year she offered me a great peace of mind!

I needed a storage unit for business purposes. Brittany helped me out and made it easy to get what I needed. Thank you!

Very nice and very easy.

Brittany is an absolute pleasure to work with. She is incredibly responsive and flexible with my needs.

Brit was great!

Brittany made the process ver easy. Highly Recommend this Storage.

Brittany was very knowledgeable and very helpful. iStorage is highly Recommended.

Brittany M at this location was extremely helpful and walked us through the process with ease!

It was very easy and Nick was amazing. He's very helpful and patient. I appriciate cuatomer good service so thank you Nick

This place is the place to go easy helpful and clean..

I had passed this place a few times but never needed storage, but while looking for a new apartment I needed somewhere for all of my stuff so I stopped in. They were busy when I walked in and figured I’d have to wait forever but it was pretty fast and Brittany was super friendly and helped me figure out what size storage I needed. I will definitely be recommending istorage in reading to all of my friends and family!

Britney was extremely helpful and accommodating to our needs!

IStorage self storage has great hospitality and excellence people skill and i want to thank MS Brittany Miller for helping me with all my storage needs and info she was a great help and I recommend iStorage for personal and business property thx you iStorage

The Staff is always very helpful. The Location is convenient to my needs, the property is well maintained and clean.

iStorage was great for booking a last minute unit, we were able to do everything online and move our items in the next day. Move out was a breeze too and all of the employees were extremely helpful.

Great storage facility - feels brand new and is very well maintained. Staff is very helpful and eager to find the right solutions for customers. I needed to store most of my things at this location and the staff helped me figure out the right-size unit for my belongings with little notice.

Easy to set up and very friendly staff!

Good morning yes you definitely receive a five star with me. I have been storing things at your storage for over a year and I am very satisfied.

Plenty room

I have experienced a lot of storage facilities around town and this is by far my favorite. It’s safe and secure. Very clean. And extremely well managed. Mark helped me figure out some issues, hooked me up with a deal on first month rent and was an absolute pleasure to deal with. It helps this is such a convenient location for me but I really wouldn’t rent anywhere else in Cincinnati. Can’t recommend this place enough

Mark did a great job getting us set up with our storage unit! The facility is clean and efficient. Thanks Mark!

Mark did a fantastic job of demonstrating the different space/sizes of the various storage rooms, as well as going through the 'outdoor' vs 'climate controlled' pricing. He was very friendly and the process was quick and smooth!

This is a top notch storage space- it sits up on a hill like Fort Knox!! Excellent !! And the customer service is above average! I was assisted by a guy name Mark and he got me into a nice storage space that is a perfect fit for my needs!! AAA+++ rating for the customer service!! Thanks again- “a continued Happy Customer!!”

I rented a unit last minute on May 23 and the gentleman who answered the main number was very friendly and helpful while starting my lease request. Then the lady who called me from the Reading location was extremely helpful and accommodating to my last minute needs. Very professional and caring crew and I appreciated the great customer service I received that day. The property and units are also clean and safe.

Excellent and prompt customer service. Clean storage.

Overall, iStorage is a well kept facility, and management is friendly. Still, there are pros and cons: Pros: -The mixture of storage unit sizes can come with optional heating and cooling. -The lanes between rows of storage units are very wide providing plenty of room for Moving Trucks. -Property is very secured. -A convenient location for people living in the suburban regions of the southeast Hamilton County. Cons: -The facility is sited on a hill making it very difficult (if not impossible) for very large Moving Trucks—the cross country type-to enter the facility. Be prepared to pay movers if your items need to be offloaded onto a smaller Moving Truck. -Entry into the facility is awkward because your vehicle is on an incline making it difficult to enter your code onto keypad. -Try to negotiate the price if you plan to keep your items in storage for multiple years as their cost increase every year varies from reasonable to absurd.

I have received great service. Regardless of who is working in the office when I arrive to pay my rent, they are courteous and helpful.

Very easy to deal with

Mark has been the greatest at istorage on Galbraith rd. He is always willing to help with whatever I need. Thanks Mark! Sincerely ,Vershun

Extraordinary customer service upon arrival to the facility. The manager shared the efforts that are taken to proactively managing the security of the site with active patrol from local police. When I returned with items to store the manager was actively patrolling the lot. He stopped and recognized the door to the unit I had rented may not be convenient to the items I was storing. He simply offered an available unit with a larger door, just two units down and immediately allowed access. This was an exceptional experience and would highly recommend.

I mistakenly rented a storage locker at the incorrect location and Mark was kind enough to immediately move my locker reservation to their Reading location. He was very accommodating and very helpful.

Excellent! Convenient location. The ground and storage area is clean. The staff was very helpful and knowledgeable.

Q was great I want to thank him for all of his help

Mark is amazing, he helped answer all of my questions about storing outdoors and with how I could best fit my furniture into a smaller unit! Thank you for everything!

Marc is wonderful to work with. The place is always well cared for.

Quincy was very very helpful from the call this am to see if I was still interested to the time I walk very pleased with the services I received today.

Quincy was very helpful and made the process of securing a few storage units very, very easy! I would definitely recommend using this facility for your storage needs.

This place is awesome!!! Mark is the best, seriously helpful. This is the only place to store, for sure.

Nice friendly, and knowledgable service. I appreciated Mark H. taking the time to answer all my questions

I been a customer for a while now.. I just love the customer service that is provided.. Mark Hetzel is the best.. If I ever had a problem he solve it without any problems.. Overall the Service is Awesome 5 Stars from me.. Thank You for your service......

having had no problems since i been there, but if you a regular customer and never been late i thinks there should be free for 2 months or something given from istorage self storage ....

Steve was very helpful with helping me select the correct storage unit for my belongings...

Property is clean and well maintained. Service is fast and friendly. Location is convenient.

The property is clean, and very well maintained, and Steve has amazing customer service, very informative about the property and storage space!!! I will definitely share with friends and family members about I Storage!!!! Keep up the great work!!!!

Paperwork was handled quickly. Units clean and ready for use.

We had a great experience at this istorage location. Steven was very knowledgeable and helpful. He answered all of our questions and made sure we were satisified. The location appeared to be very well maintained. I would definitely recommend!

Nice property and helpful staff

Charles was a great employee he helped us when we really didn kno much. I give hime a 5 star beause he is very respectful an all arouund a nice person

Super helpful and friendly. I've rented from them before and the service is exceptional! If you need storage come to them!!!!

Very friendly and helpful office staff. Clean, dry, secure and climate controlled storage. Who could ask for anything more?

Very easy going and correct storage place.

My experience at this facility was incredibly friendly, efficient, and easy.

Professional staff who genuinely work hard to ensure repeat business as well as recommendations for new customers

Friendly, helpful staff. Very positive experience. I’ve been a customer for four years and had no bad experiences

Very good place...

I work out of my unit and am there almost daily. The staff is incredible, extremely helpful, and always friendly. I wouldn't be storing anywhere else.

Place is clean and ok but they raise rent a lot every year.

Very clean and secure. Whenever there is an issue with my unit, they contact me timely and give me time to correct any billing issues. I especially like that I can access my unit anytime, day or night with my security code to the main gate.

clean . nice staff . rates are lil high but ok for central location

My company uses this place its ok i suppose. Staff seem friendly. The landscape is a disaster.

Evertthing at I -Storage is great claen and easy to take things in and out

A+ experience in working with Manager Mark... very knowledgeable, friendly and goes above/beyond in customer support. Highly recommended!

It's a storage place. Has a gated entrance so its secure here.

This store has really turned around since Mark took it over. I have never seen this place so clean! The aroma of the office is so much more inviting and he always welcomes my family with a smile :D He is hilarious and keeps the property as if it were his own home. There is never any lose trash or dust in the hallways! There aren't any untamed weeds growing and the overall environment of this establishment has been nothing short of fabulous.

The facility is secure, clean and well kept. Having Mark behind the desk is a big plus he knows his stuff and is honest.

They were able to get me the unit I needed for a price manageable. Plus it's close to home!!!

The guy that helped me was okay. I needed a storage unit and was in a pinch. I had to move everything from a unit across town to the location off Galbraith. Different company across town. Istorage was great online. They let me reserve the unit and it was quick and easy. Once I got to the location I waited out front for about 20 minutes. I guess the attendant was out putting stickers on doors or something. They left a walkie talkie there for me to call him on. I tried twice and no response. There was a person in a truck that pulled up right after me and asked if I pressed the button. I did so I said I did and we both waited for some time. A third person showed up and pressed the button. Someone actually responded to him. After his contact with the attendant we waited about 7 more minutes. Once the attendant arrived he helped the other two people before me because they were quicker I guess. The person that was waiting in thier truck I guess called in. to complain. Because for the majority of my time there I had to hear the attendant complain about how someone called in on him. He was just doing what they told him to do.I was in a hurry so I tried to ignore the topic. He would start to work on my transaction again but then get distracted and discouraged about how unfair the phone call that was made was. Again being in a hurry I didn't try to comment on the topic knowing it would just further delay my process.. I finally get the unit secured and I race off to help pack up the other unit and start moving things over. I hired movers to help with the trasfer of belongings to istorage's space. Once I saw that they were getting close to finish I left and was going to get a head start at the new istorage unit. So I arrive at the new storage unit and the attendant never to the green lock that the company uses on spaces being rented. So now it is after 6pm . They are closed. I have movers on the way and no access to my unit. I freaked out and tried to find the correct person to call. Since it's after hours the only people I could get a hold of was the new reservation line. She said she would try and get a hold of the district manager and give me a call back. She gave me his number as well. After numerous attempts I never got a answer I ended up going to menards. Where I bought a lock cutter and came back and snipped the lock off. A few hours later the district manager finally called me back. I told him that I removed the lock myself. He said that would be okay given the situation. I chuckled and agreed.

ISTORAGE has taught me alot in the last five months. I have been bleesed to be apart of a #HARDWORKING team. ISTORAGE insn't just somewhere we go when things get rough, ISTORAGE is somewhere we can consider home!! (FOR YOUR IRREPLACEABLE SENTIMENTS). I, AS ONE OF THE DETICATED APM'S OF ISTORAGE, I (ASSURE!!!!!) We VALUE and APPRECIATE your BUSINESS and TRUST!! Again, I want to thank (ALL OF YOU), (EVERYONE!!!), for picking ISTORAGE as your primary storage facility. I hope everyone enjoys their summer. And REMEMBER!!!!!!!!! RENT IS DUE ON THE FIRST OF EVERY MONTH!!!!!!😭😅😅😂😂👀 WE LOVE YOU ALL!!!! LOCATION #8657

iStorage was very helpful in the entire process, from reserving a unit, deciding what size unit was needed, and following up on the reservation. The storage unit and facility were very clean and well marked. I would highly recommend this facility!

Okay

One of the best places! This is my first time having to put my personal belongings into storage. And, I must say that my entire experience has been great. The Property Manager Amir has been very helpful and his customer service is outstanding.

James was a great help

OUTSTANDING Customer Service! So happy with my experience, and the prices are perfect!

Personal service by James (the manager) made a very long, tedious day, easier to complete. Very professional and easygoing. A true pleasure to work with. Storage units are clean, accessible and very reasonably priced. I highly recommend them and James excellent service

The manager, James, was terrific. Found us just the right unit in a controlled environment for a really good price. Was instrumental in making the move to storage very easy. He's also very professional and personable. Thanks very much for all your help

LaQuieta was very pleasant and attentive. The facility is clean and well lit. I recommend this location to use for storage.

Quincy was excellent customer service was great and showed me multiple units to make sure I chooses the best one !!!

Quincy was great help showed me f ew different Unit to see which best fit my Needs

Quincy was excellent very nice friendly and helpful.

This is a clean well run establishment

The gentleman was very helpful and contacted me to advise that I had not locked my unit correctly, which was greatly appreciated.

So kind and professional James even took me to the unit to be sure it was big enough for me. I was in and out with everything done in 5 minutes. Moving is stressful enough but it was such a pleasant experience .I totally recommend using this facility to anyone needing storage.

The gentleman was very helpful. I did go in a different direction due to the location of my house but recommend this place.

Great property and manager. James was very helpful with the entire process

So helpful!!

Very friendly place to do storage and equally friendly people.

Definitely great and quick experience! James was really nice, polite, and welcoming. The process is literally simple!!!

Loved it James was great and professional

The expedient customer service skills and professional services that James exemplified during our visit as new customers were demonstrated in a timely manner. Thank you.

Quincy was very accommodating and earnestly searched for a unit that was most appropriate for my needs. His efforts were most appreciated.

Quincy was excellent.

I Came in with a few questions, Quincy was able to answer all of them professionally. Great guy.

I came in to pay my balance Quincy was polite and helpful and actually a great person to talk to.

Quincy was very helpful

Moved in a hurry Quincy was able to assist me quickly. He got the job done.

Ian is my homie. Great service!

Quincy was excellent, he even assisted me and another gentlemen looking to move in as well, he took us both out and didn’t miss a beat, very professional. Polite. Thanks

Great service by Quincey. Quick and friendly. Was a breeze to move in.

Quincy was extremely professional, very quick with the move in process, he also offered me the best promotion available.

Quincy helped me check in, review the unit and made the process very easy and quick!

Very easy to reserve and online portal is user friendly. Grounds are clean and process of registering is quick. Quincy helped me out and was very knowledgeable and made me feel welcome. I’ve had a few storage units here and there but I’d definitely recommend here above the others.

Quincy is awesome. He was a great help assisting me with my storage needs. He upgrade me to a lager size unit that would accommodate all of my storage needs. He was a pleasure to work with.

Quincy was a great employee. He had great services. I really enjoy his help , he explain everything well. Thanks for his excellent work! You guys have a great worker.

Quincy was very nice and professional!! He gave me all my options and after a day of what I had , he made me smile. Thank you Quincy for your services !

Quincy was very nice and very helpful

Quincy was a great help with paying my bill excellent customer service.

I came in with a few question and Quincy was there. He was so helpful, he answered all my question and made me feel comfortable as a customer. Very professional

Clean and efficient

Had a great experience here! The facility is beautiful, and James did a great job taking care of me!

Great

Very helpful staff, clean facility and an all out great experience.

Good storage!

Would highly recommend!

Great location and staff

The customer service provided from James, the manager was amazing (*****). This is the place you would definitely store your items for short-term or long-term. The storage units are VERY affordable, the units come in a variety of sizes, the facility is monitored, the units are clean, the hours of accessibility works with any schedule. THIS IS THE ONLY PLACE I WILL STORE MY ITEMS.

Very efficient and spot on at opening hours when you come in to rent a unit. Dale was very thorough in explaining each detail of my contract. Very professional and polite. He was very patient and welcomed any questions that I may have had . If you're looking for a safe and secure space at a decent price, don'thhesitate to call Dale. GREAT PLACE TO STORE

The manager here is awesome!!

James went above and beyond his duty. My storage container was delivered to the property and was not placed close to my unit, as discussed. Upon arriving early the next day after the unit was delivered, James was very frustrated to see this. He was not present when the container was delivered. When I arrived, he helped me unload the storage container and deliver the entire contents to my unit, which was placed half way across the property. This took approximately two hours. James not only saved me time and work, but wanted to make things right. James is a great example of the type of person that makes a difference and will earn my business again in the future.

My mom and I needed somewhere to store our belongings while we changed residency. I decided to go with this location and I have no regrets after making the decision. Great location, great rates, and a great staff. The manager was awesome and made us feel like our business mattered to him. He was very helpful and knowledgeable as well. Top notch service, would use again and highly recommended!

I used Simply Storage for the past 4 years and could not be happier. The staff was extremely accommodating with my requests throughout the years. James is a great employee and easy to work with. I will use them again if the need arises.

Quick service good move in special very good for short term storage

My niece needed a storage unit for the summer, I called this location and the manager was very friendly and helped me find the right size space for her. The price was reasonable, slightly more than other locations but the facility was in very clean and secure. After touring other facilities I decided to go for this one because of the cleanliness compared to others, and the managers made me feel welcome. After 3 months everything was as we had left it. Will use this facility again next year if needed.