Mark did a great job getting us set up with our storage unit! The facility is clean and efficient. Thanks Mark!

Mark did a fantastic job of demonstrating the different space/sizes of the various storage rooms, as well as going through the 'outdoor' vs 'climate controlled' pricing. He was very friendly and the process was quick and smooth!

Mark the property manager was so helpful and friendly. He made the entire process really easy.

This is a top notch storage space- it sits up on a hill like Fort Knox!! Excellent !! And the customer service is above average! I was assisted by a guy name Mark and he got me into a nice storage space that is a perfect fit for my needs!! AAA+++ rating for the customer service!! Thanks again- “a continued Happy Customer!!”

I rented a unit last minute on May 23 and the gentleman who answered the main number was very friendly and helpful while starting my lease request. Then the lady who called me from the Reading location was extremely helpful and accommodating to my last minute needs. Very professional and caring crew and I appreciated the great customer service I received that day. The property and units are also clean and safe.

Excellent and prompt customer service. Clean storage.

Overall, iStorage is a well kept facility, and management is friendly. Still, there are pros and cons: Pros: -The mixture of storage unit sizes can come with optional heating and cooling. -The lanes between rows of storage units are very wide providing plenty of room for Moving Trucks. -Property is very secured. -A convenient location for people living in the suburban regions of the southeast Hamilton County. Cons: -The facility is sited on a hill making it very difficult (if not impossible) for very large Moving Trucks—the cross country type-to enter the facility. Be prepared to pay movers if your items need to be offloaded onto a smaller Moving Truck. -Entry into the facility is awkward because your vehicle is on an incline making it difficult to enter your code onto keypad. -Try to negotiate the price if you plan to keep your items in storage for multiple years as their cost increase every year varies from reasonable to absurd.

I have received great service. Regardless of who is working in the office when I arrive to pay my rent, they are courteous and helpful.

Very easy to deal with

Mark has been the greatest at istorage on Galbraith rd. He is always willing to help with whatever I need. Thanks Mark! Sincerely ,Vershun

Extraordinary customer service upon arrival to the facility. The manager shared the efforts that are taken to proactively managing the security of the site with active patrol from local police. When I returned with items to store the manager was actively patrolling the lot. He stopped and recognized the door to the unit I had rented may not be convenient to the items I was storing. He simply offered an available unit with a larger door, just two units down and immediately allowed access. This was an exceptional experience and would highly recommend.

I mistakenly rented a storage locker at the incorrect location and Mark was kind enough to immediately move my locker reservation to their Reading location. He was very accommodating and very helpful.

Excellent! Convenient location. The ground and storage area is clean. The staff was very helpful and knowledgeable.

Q was great I want to thank him for all of his help

Very professional, extremely helpful, CLEAN, and Mark is all around awesome! People stay for the management, not the store!

Mark is amazing, he helped answer all of my questions about storing outdoors and with how I could best fit my furniture into a smaller unit! Thank you for everything!

Marc is wonderful to work with. The place is always well cared for.

Quincy was very very helpful from the call this am to see if I was still interested to the time I walk very pleased with the services I received today.

Quincy was very helpful and made the process of securing a few storage units very, very easy! I would definitely recommend using this facility for your storage needs.

This place is awesome!!! Mark is the best, seriously helpful. This is the only place to store, for sure.

Nice friendly, and knowledgable service. I appreciated Mark H. taking the time to answer all my questions

I been a customer for a while now.. I just love the customer service that is provided.. Mark Hetzel is the best.. If I ever had a problem he solve it without any problems.. Overall the Service is Awesome 5 Stars from me.. Thank You for your service......

Steve was very helpful with helping me select the correct storage unit for my belongings...

Property is clean and well maintained. Service is fast and friendly. Location is convenient.

The property is clean, and very well maintained, and Steve has amazing customer service, very informative about the property and storage space!!! I will definitely share with friends and family members about I Storage!!!! Keep up the great work!!!!

Paperwork was handled quickly. Units clean and ready for use.

We had a great experience at this istorage location. Steven was very knowledgeable and helpful. He answered all of our questions and made sure we were satisified. The location appeared to be very well maintained. I would definitely recommend!

Nice property and helpful staff

Charles was a great employee he helped us when we really didn kno much. I give hime a 5 star beause he is very respectful an all arouund a nice person

Super helpful and friendly. I've rented from them before and the service is exceptional! If you need storage come to them!!!!

Very friendly and helpful office staff. Clean, dry, secure and climate controlled storage. Who could ask for anything more?

Very easy going and correct storage place.

My experience at this facility was incredibly friendly, efficient, and easy.

Professional staff who genuinely work hard to ensure repeat business as well as recommendations for new customers

Friendly, helpful staff. Very positive experience. I’ve been a customer for four years and had no bad experiences

Very good place...

I work out of my unit and am there almost daily. The staff is incredible, extremely helpful, and always friendly. I wouldn't be storing anywhere else.

Place is clean and ok but they raise rent a lot every year.

Very clean and secure. Whenever there is an issue with my unit, they contact me timely and give me time to correct any billing issues. I especially like that I can access my unit anytime, day or night with my security code to the main gate.

clean . nice staff . rates are lil high but ok for central location

My company uses this place its ok i suppose. Staff seem friendly. The landscape is a disaster.

Evertthing at I -Storage is great claen and easy to take things in and out

A+ experience in working with Manager Mark... very knowledgeable, friendly and goes above/beyond in customer support. Highly recommended!

It's a storage place. Has a gated entrance so its secure here.

This store has really turned around since Mark took it over. I have never seen this place so clean! The aroma of the office is so much more inviting and he always welcomes my family with a smile :D He is hilarious and keeps the property as if it were his own home. There is never any lose trash or dust in the hallways! There aren't any untamed weeds growing and the overall environment of this establishment has been nothing short of fabulous.

The facility is secure, clean and well kept. Having Mark behind the desk is a big plus he knows his stuff and is honest.

They were able to get me the unit I needed for a price manageable. Plus it's close to home!!!

ISTORAGE has taught me alot in the last five months. I have been bleesed to be apart of a #HARDWORKING team. ISTORAGE insn't just somewhere we go when things get rough, ISTORAGE is somewhere we can consider home!! (FOR YOUR IRREPLACEABLE SENTIMENTS). I, AS ONE OF THE DETICATED APM'S OF ISTORAGE, I (ASSURE!!!!!) We VALUE and APPRECIATE your BUSINESS and TRUST!! Again, I want to thank (ALL OF YOU), (EVERYONE!!!), for picking ISTORAGE as your primary storage facility. I hope everyone enjoys their summer. And REMEMBER!!!!!!!!! RENT IS DUE ON THE FIRST OF EVERY MONTH!!!!!!😭😅😅😂😂👀 WE LOVE YOU ALL!!!! LOCATION #8657

Great Storage Facility!

iStorage was very helpful in the entire process, from reserving a unit, deciding what size unit was needed, and following up on the reservation. The storage unit and facility were very clean and well marked. I would highly recommend this facility!

Okay

James was a great help

James was very nice

OUTSTANDING Customer Service! So happy with my experience, and the prices are perfect!

Personal service by James (the manager) made a very long, tedious day, easier to complete. Very professional and easygoing. A true pleasure to work with. Storage units are clean, accessible and very reasonably priced. I highly recommend them and James excellent service

The manager, James, was terrific. Found us just the right unit in a controlled environment for a really good price. Was instrumental in making the move to storage very easy. He's also very professional and personable. Thanks very much for all your help

LaQuieta was very pleasant and attentive. The facility is clean and well lit. I recommend this location to use for storage.

Quincy was excellent customer service was great and showed me multiple units to make sure I chooses the best one !!!

Quincy was great help showed me f ew different Unit to see which best fit my Needs

Quincy was excellent very nice friendly and helpful.

This is a clean well run establishment

The gentleman was very helpful and contacted me to advise that I had not locked my unit correctly, which was greatly appreciated.

So kind and professional James even took me to the unit to be sure it was big enough for me. I was in and out with everything done in 5 minutes. Moving is stressful enough but it was such a pleasant experience .I totally recommend using this facility to anyone needing storage.

The gentleman was very helpful. I did go in a different direction due to the location of my house but recommend this place.

Great property and manager. James was very helpful with the entire process

So helpful!!

Very friendly place to do storage and equally friendly people.

Definitely great and quick experience! James was really nice, polite, and welcoming. The process is literally simple!!!

Loved it James was great and professional

The expedient customer service skills and professional services that James exemplified during our visit as new customers were demonstrated in a timely manner. Thank you.

Quincy was very accommodating and earnestly searched for a unit that was most appropriate for my needs. His efforts were most appreciated.

Quincy was excellent.

Quincey was very helpful with finding the perfect storage unit! He was quick and efficient and friendly. Very pleasant to deal with and easy to work with. It was greatly appreciated!!

I Came in with a few questions, Quincy was able to answer all of them professionally. Great guy.

I came in to pay my balance Quincy was polite and helpful and actually a great person to talk to.

Quincy was very helpful

Moved in a hurry Quincy was able to assist me quickly. He got the job done.

Ian is my homie. Great service!

Quincy was excellent, he even assisted me and another gentlemen looking to move in as well, he took us both out and didn’t miss a beat, very professional. Polite. Thanks

Great service by Quincey. Quick and friendly. Was a breeze to move in.

Quincy was extremely professional, very quick with the move in process, he also offered me the best promotion available.

Quincy helped me check in, review the unit and made the process very easy and quick!

Very easy to reserve and online portal is user friendly. Grounds are clean and process of registering is quick. Quincy helped me out and was very knowledgeable and made me feel welcome. I’ve had a few storage units here and there but I’d definitely recommend here above the others.

Quincy is awesome. He was a great help assisting me with my storage needs. He upgrade me to a lager size unit that would accommodate all of my storage needs. He was a pleasure to work with.

Quincy was a great employee. He had great services. I really enjoy his help , he explain everything well. Thanks for his excellent work! You guys have a great worker.

Quincy was very nice and professional!! He gave me all my options and after a day of what I had , he made me smile. Thank you Quincy for your services !

Quincy was very nice and very helpful

Quincy was a great help with paying my bill excellent customer service.

I came in with a few question and Quincy was there. He was so helpful, he answered all my question and made me feel comfortable as a customer. Very professional

Great customer service!

Clean and efficient

Had a great experience here! The facility is beautiful, and James did a great job taking care of me!

Great

Very helpful staff, clean facility and an all out great experience.

Good storage!

Would highly recommend!

Great location and staff

The customer service provided from James, the manager was amazing (*****). This is the place you would definitely store your items for short-term or long-term. The storage units are VERY affordable, the units come in a variety of sizes, the facility is monitored, the units are clean, the hours of accessibility works with any schedule. THIS IS THE ONLY PLACE I WILL STORE MY ITEMS.

Very efficient and spot on at opening hours when you come in to rent a unit. Dale was very thorough in explaining each detail of my contract. Very professional and polite. He was very patient and welcomed any questions that I may have had . If you're looking for a safe and secure space at a decent price, don'thhesitate to call Dale. GREAT PLACE TO STORE

The manager here is awesome!!

James went above and beyond his duty. My storage container was delivered to the property and was not placed close to my unit, as discussed. Upon arriving early the next day after the unit was delivered, James was very frustrated to see this. He was not present when the container was delivered. When I arrived, he helped me unload the storage container and deliver the entire contents to my unit, which was placed half way across the property. This took approximately two hours. James not only saved me time and work, but wanted to make things right. James is a great example of the type of person that makes a difference and will earn my business again in the future.

My mom and I needed somewhere to store our belongings while we changed residency. I decided to go with this location and I have no regrets after making the decision. Great location, great rates, and a great staff. The manager was awesome and made us feel like our business mattered to him. He was very helpful and knowledgeable as well. Top notch service, would use again and highly recommended!

I used Simply Storage for the past 4 years and could not be happier. The staff was extremely accommodating with my requests throughout the years. James is a great employee and easy to work with. I will use them again if the need arises.

Quick service good move in special very good for short term storage

My niece needed a storage unit for the summer, I called this location and the manager was very friendly and helped me find the right size space for her. The price was reasonable, slightly more than other locations but the facility was in very clean and secure. After touring other facilities I decided to go for this one because of the cleanliness compared to others, and the managers made me feel welcome. After 3 months everything was as we had left it. Will use this facility again next year if needed.