iStorage Self Storage - Storage Units on 10200 Katy Freeway

John, Dania, and the rest of the team have been extremely helpful. Our business had rented a unit at this storage facility for business purposes. They have been nothing but professional and helpful during the entire process of opening, renting, and now closing the unit. Thanks again team!

Fast friendly service, clean units and good prices

John is AMAZING! He is very helpful and professional. He made sure my unit was secure when I forgot my lock. 10/10 !

Came in today to look for an Until and John at the front desk was extremely helpful and got me everything i needed and was in and out within 15 minutes!! highly recommend this place and thank you to John once again

So sweet and so helpful! John really helped us to make sure all needs were fulfilled and walked us through everything step by step! We really appreciate the hospitality and great energy here!

John has been very helpful and informative. Thank you!

I highly recommend using iStorage. The facility is so clean and easy to use. Thank you, John for helping with everything we need!

John help me get my first storage unit polite , and quick I was able to move in the same hour .

Convenient location and very helpful staff.

Clean facility and manager John was cleaning it before they opened at 10. Great specials and I thought he was very professional. High hopes!

My name is Leanne and I am writing a review for John who helped me at 10200 Katy Freeway at Hai storage. John was so helpful and friendly! He answered all of my questions and was very polite and did everything with the smile! I am very satisfied with Hai storage customer service, setting an appointment, and arranging for my move-in. I highly recommend Hai storage on Katy Freeway in Houston Texas.

Very good service and convenient location as well. Me John made sure I was taken care of. Highly recommend

Just rented with this company because they had an online special and promotion currently going on. The staff greeted me when I arrived and John showed me the storage unit I was interested in. John was very professional and accommodating and I appreciate the great customer service. Facility is clean and well maintained.

It was a great experience; the front desk attendant was very helpful and friendly. The security system is very good.

On-site staff was very helpful in my securing an adequate sized unit! I am a returning customer! Great experience!

I came to see storage units and Dania was amazing. Very helpful with great customer service. I signed up for a unit and would recommend!

Dania was super helpful and kind! She explained the process to me and answered all of my questions.

I was very pleased with the customer service from the lady Dania. She made the move in for my new storage so easy . Thank you I storage Katy fwy.

Affordable storage. Minimal walking since you back your moving truck up in a dedicated loading/unloading parking spot and are just a few steps away from elevator. Would have given 5 stars but there was an internet loss when I arrived to signup and then my elevator code didn’t work so I had to go back to office and get a temporary one. Staff that helped me was friendly and facilities were clean.

Great experience it was quick and easy I was blown away by the service in a world where everything has a here and there they made it a fun experience!

I cant recall names, however She helped me get in and out on my lunch break and He helped me with my access code to get in the building. Both were patience and kind to me which I appreciate.

Manager Candice is very helpful making turn-key process professional and painless. Facility is new, clean, well kept and All-AC. Location is easy in and out. Great loading docks too.

Great customer service from Candice. She made the setup of my rental storage a pleasant and positive experience. Very knowledgeable and helpful.

Great experience renting a storage unit with Candice. Location was clean and nice. Candice showed me the unit and made appropriate suggestions for the amount of items I needed to store

Candice was absolutely lovely and made the whole signing up process so very easy. I wish the person who worked at the previous storage I had, was as nice as her!

Called in a day before to reserve storage quote , was able to speak to an agent. Came into the office the next day. Candice whom has excellent customer service abilities was able to sort my storage needs. It was a plus to discover she was the manager afterwards. Felt at ease. The property is neat, well maintained and in a great location. I recommend.

The storage facility is nice and clean. Easy access in and out. The staff is great. Best storage ever!!

Much better than the storage we had on westheimer, that one got robbed. This istorage is clean and has enough carts. They have had an ongoing issue with the door codes not working even though the bills is always paid early and 2 months in advance, my code never works and I keep having to go to front desk for them to fix it. They did tell me last time, its a software issue and they are putting in a new system, hopefully that helps.

The manager was very friendly and helpful. I love that I'm able to access the storage at a time that's convenient for me and it's a temperature controlled unit.

Good and very helpful

Very clean and safety Customer service attention is excellent

Good Customer service

The process to sign up for a lease is easy and quick. It can all be done through the website or in person. The staff is super friendly and helpful. It is a secure facility and very user friendly.

Mr.Mary was so helpful in our storage unit hunt. She was very helpful in all of our needs. We are glad we booked to store our catering equipment here

My experience here has been redeemed!! 2 days 2 visits and 2 different ladies Candance and Mary were AMAZING! The customer service was above and beyond my expectations. I’m happy I decided to visit again.

I’m moving soon and stopped by to get some information. I hardly post reviews but I had such a nice first impression. Excellent customer service! Candice was very kind and answered all of my questions. I will be back to rent because of this experience.

Nice people, nice place.

Blaine was nice & very informative 💯 good choice to store your belonging

Easy to lease online with really good online specials

United rental was a breeze. Staff is helpful and friendly. Facilities are well kept and secure.

Great place. Anthony was a great help.

Can dance is new manager and does an amazing job at keeping the property maintained and clean. She deserves a five star rating even though she is humble about her work.

Candice helped me out and gave me Wonder customer service, helped out with all question I had.

I had a great experience! Everything was explained in detail. Candice was extremely welcoming and helpful! I would definitely recommend this location to anyone looking for storage services!

Blain and Candice were absolutely the Bomb 💣!!! Very kind

Great customer service, signing up online was easy and we moved in quickly. Really appreciated how turnkey the whole process ended up.

Reps were nice and facility is clean!

Blaind was amazing! Very helpful today with getting us away from U-Haul!

Stellar experience.

Very easy to access and great deals for storage rentals. They truly made my experience a great one and made me feel welcome. Nice and clean as well.

Excellent customer service & very knowledgeable. Clean & secure place. Glad we came to this store.

Customer service is great! Very helpful - no pressure - willing to help. Facility looks clean - and is very secure. I’ve had 2 friends rent here and they had no issues. Thank you - also prices are affordable

I loved how easy it was, sign up online, bring your own cylinder lock, *gatecode#rentalunit to get into the building. Front office has sofa covers, boxes and lockes if needed. No bathrooms available on your storage unit floor. Access is from 0600 to 10pm.

Stellar! Best experience ever utilizing storage. The on-site Property Manager, Cesar, listened, made well-informed suggestions and helped me feel comfortable renting a storage unit there at iStorage; in fact, so much so that I rented a 2nd unit there. Outstanding Customer Service!

Honestly so far so good. Clean, simple, no hassle really. Sure I had to wait on management the other day but at least they finally came back when the "away" sign on the door said they would. And then today Cesar from management really went out of his way to help me and my family out with a special request. It is for that reason alone I gave 5 stars but otherwise it was still going to be a solid 4.

Nice facility, super friendly staff

It is a good storage place but most of the time the bathroom is either locked or out of soap. We pay good money to rent I think the least we should get is soap in the bathroom or it to be available since the closest one is a mile away at Buckees. Just saying

It was fast and easy online love the fact that you sign everything online application was easy appreciate you all…

Just got a storage there love it

So far, very impressed with the overall experience. The building is huge in that I'm only familiar with one story storage facilities. Building is extremely clean and units are very well constructed with a good visual appeal. My unit was clean and taller than i could stack things with me being 5'11". Security of units seems good from the design used with entry codes into the building and code needed to use elevators. There was only one staff member when i arrived, but he walked me to my unit and explained everything i needed to use my storage unit. Good carts to use to load and unload. Areas are very well lit up and the building has great ac to keep cool which is great when moving during the summer weather here in Houston as it gets HOT outside. If i had to pick a flaw, that the locking abilities of each unit it designed to only accommodate an unusual cylinder lock only ( for which they sell ) and not able to use our own locks that we mave currently have already. But the safety of using these new locks is much great from someone cutting a typical lock to get access to your belongings.

TG was the gentleman who helped me w/my needs… He was so incredibly helpful, knowledgeable & very pleasant to deal with made this experience very pleasurable!!

Never had a weird experience, it's a safe place, cellphone signal gets weak whenever you need to throw some music on to move whatever items you got. Only negative, not enough to drop it down to 4 stars. They give updates to your email if you don't have auto pay setup... there not going to immediately throw your items out.. you have some grace until that happens.

It was an Easy Procedure to rent a unit online. And less expensive each month. Forgot a lock and they sold me one. The mgr was very knowledgeable and helpful with showing me the property.

Excellent place.

The woman that is the manager of the Katy Freeway location is awesome.

Easy process to rent my unit and wine storage. Friendly manager, clean facilities. Great location.

I’ve been just a 1-year renter with ProGuard before they were bought by iStorage, and my change-over transition overdraft charge problem came and went about as painlessly as could be expected (this is also my first time experiencing a buy-out transition period between companies as a customer). Marie was super efficient, clear and explanatory, and even friendly and personable after helping with my account issues, keeping very professional and effective while still being a very gracious conversationalist when there’s time enough to chat! Elevators at the far building close to the car dealership where my previous unit was were clean and functional on my visit May 31, 2022. Wishing all the best to the Traywicks and Marie as well!

Prograde Self Storage has an excellent location, nice facility and friendly staff. Easy access to storage and very convenient hours. We truly enjoyed their services and will recommend to everybody who needs a storage space.

Esta bien comodos los cuartos donde se guardan las cosas

Great place to store your furniture and ur home goods

We were very pleased with the personnel and the facility

They have plenty of carts

Great price, secure and very clean storage spaces. Highly recommend it

Friendly service. Location is great. Building always clean and it seems very secure (especially with all the codes you have to put in).

Great place. Clean, convenient, and very helpful and friendly management.

I like how secure the facility is. The staff is friendly. My only issues were that I referred someone and because I had already paid my rent and was moving out I didn’t get the $25. They gave the discount to the person I referred to them and expected them to pay me. I couldn’t return all 3 keys because my ex had one and I have a restraining order against him, but they were nice enough not to charge me for that key but I didn’t get my deposit back. Management gave me my $25 referral fee. Once we talked about the situation they corrected it right away!!!

Very easy and smooth to lease a unit, facilities are clean and quiet. Large parking spots for loading, large carts for easy transportation, well monitored facilities. Great place, highly recommend.

Excellent service, great location easy access, the building and storage units are impeccable. They have AC on each floor which in the summer it’s a big help. Excellent customer service. If I’m the future I need a storage unit again, I’ll definitely go back.

Everyone with Proguard was a delight to deal with. The original lease was clear, quick and fair. First month prorated, only $20.00 deposit, quick lease termination at the end. They even returned my deposit. In person or on the phone highly professional. The facility is clean and first class with a great design for quick loading.

Impeccably clean facility. Friendly staff. Easy, covered parking which makes loading and unloading a breeze. Love that they have flatbed dollies for tenants to use. Great place for self storage!

Great experience- well kept facilities. Safe and well managed!

Wonderful experience! Helpful staff! Clean location! Really appreciate the ease of access and COVERED areas to load/unload!! In the Houston Heat it is super nice to have covered areas. Big elevators and working carts!! If you are looking to store your stuff this is the place!! Highly recommend

Very clean, well-run, and friendly management. Great experience!

Wonderful Storage place! Super clean, nice and super cool!! I’ve been to “temp controlled” storage places but this place is truly worth the extra cost! Moving things in and out is a breeze! Connie and Mitch are super helpful, kind and a pleasure to do business with!

The Proguard Storage at Memorial City/Gessner has great freeway and frontage road access. You can enter the property from the frontage road or Conrad Sauer. The parking is ALL shaded. The properties is very clean, secure and organized.The units are clean with climate control. Lots of flat bed dollies to use to load and unload your items. The halls are brightly-lite with background music. The property managers Connie & Mitch are very nice, knowledgeable and professional. Great customer service!

The Proguard Memorial Storage facility is great and very cost competitive. The entire parking area is under cover, so you can load/unload no matter what the weather conditions without any issues. They have plenty of carts in each elevator lobby, and each elevator lobby is secured, so you have to have a code to get into the elevator or access the storage units. The management staff has always been very helpful and friendly, and they even provide complimentary cold bottled water to keep you hydrated as you move your belongings in/out. I had previously rented a 5x10 and 10x10 unit elsewhere in the area, and I am paying less per month here for a 10x20. They told me that rates would remain as-is as long as the entire building still had available capacity. That really made me think hard about giving Proguard an honest review. ;-)

Nice couple that run this location.

Very clean and the sweetest people to help you with all your needs. Also very safe for sure never had a worry while renting here. Mitch and Connie thanks for the being so great!!

Wow! Secured, clean, staff very helpful... Easy to manuvear about using their extra large carts, and the elevator makes the trips to and from your vehicle stress free, no matter what floor you decide to rent. They lived up to the special deal of one month free.

Great Experience

I had a the absolute great experience at this new storage! Always very helpful when I needed it! Made my stay very comfortable and reliable!!! Couldn’t ask for a better Safe storage!!!

The facilities are top notch, and as with most moves, there were some delays and snafu's. Mitchell and Connie were very helpful and flexible.

The facility is new and well maintained/ clean. I felt the security system is strong and my belongings well secure. Management team are very pleasant.. I will use this location again in the future.

Really clean property with a covered loading and unloading area. The added layer of security is thoroughly explained by the property managers who were great at explaining everything.

Very clean and convenient. Terms were very clear and just what we needed.

Mitch & Connie are the best. They handle themselves very professionally, but also with a caring manner. Each client is treated with the upmost care. The facility is newly opened with very clean storage units. Being located in Houston Texas, the climate control is a necessity. The heat combined with high humidity levels can wreak havoc on stored items. This facility is centrally located on a major interstate with easy access. Our unit was easy to get to and we felt very comfortable with security. All in all we had a very delightful experience and will certainly recommend this facility to anyone who is looking for a storage facility. Sincerely, Ray & Claudia Nunley Unit# 1112

I have been storing my belongings here a few months and could not recommend Proguard more! Incredible service and well-designed clean facility. The managers helped me and were very kind throughout the whole process. Its a huge plus that the lobby is much nicer than you would ever expect at a storage facility (looks like a hotel lobby) and the hallways are very well-lit and clean. Their carts really help the move in process too and I feel safe here with their heavy duty locks. Thanks Proguard!