Storage Units at 951 Ernies Way in Norfolk, VA 23502

Easy to work with & fast

The experience I had today with R. Howard today was excellent she answered every question I had and a few I didn’t even think to ask. I will definitely be referring Istorage to anyone who ask for a quality storage place and pleasant customer service

Becky has worked at the Norfolk location since Spring and we are so lucky to have her! She greets me with a smile on the phone and in person. She is kind and thoughtful and very sweet. I wish everyone who worked at a storage unit had their own Becky. She’s good people.

I have not had any problems with iStorage Self Storage they have been very good to me.

Becky’s service was very smooth and easy. She was very caring, thoughtful, kind, friendly and extremely helpful! Her customer service was excellent!

Clean, cool and accessible units. Outstanding customer service. Becky is great and always willing to help in anyway she can. She even calls me monthly if I haven't paid rent, just to make sure I dont catch a late fee. Thanks!

iStorage in Norfolk has the most helpful crew. Manager David H. and his staff are professional and always willing to go above and beyond if you need help. They all give service with a smile and have great attitudes. The facility is clean whether you are on the first, second or third floor. There is plenty of lighting as well. My experience has been top notch. I highly recommend this storage facility.

This place is great. All the staff are extremely nice as well as helpful. The facility is kept very clean and easily accessible.

Clean, organized, friendly service...however not a fan of mice feces ...so I suggest totes.

iStorage is my new favorite storage provider! Since moving to this side of town, I have now had 3 units (2 outdoor drive-up, 1 1st floor indoor) and all have been immaculate and conveniently located for my business needs. I definitely recommend them to anyone who needs a great, safe location to store things with convenient access. I also have to shout out all of the staff for being top-tier and accommodating!

Great office personal to work with. Will use you company again when needed.

Lexi is wonderful. She goes above and beyond to make sure that the customers always feel welcome and we have customer appreciate that.

I received the unit I had been looking for in the location I needed. When the unit became available I was notified and I’m very pleased with the service and price. The New staff is wonderful and professional. Need a drink machine on the premises for us. 😊

David and Lexi took great care of me when I rented another storage unit. They made the whole process so easy! It was paperless and fast. My unit was ready when I got there. I would not hesitate to recommend renting from this iStorage.

This Location for storage needs, Is Great! The Staff is A+! They go above and beyond for the needs of they're customers.The grounds and units are Well maintained! Never a problem with rodents or moisture in the years ive used a unit there! Its a 5 star Operation! 🌟

We got so lucky to work with David at iStorage on Ernies Way in Virginia Beach. We quickly needed a place to store our new RV and he went above and beyond to find a spot for us. He even researched the size of the RV to make sure it would fit. Got us set up in minutes. I wish all transactions were so easy!

They have great staff and the prices are reasonable. Place is clean and they help u with anything that u might need.

Great price for climate controlled storage

Good people, good location, just do wish I had a light in the unit, open until 10 but what good is that if I can't see.

istorage self Storage representatives' service to the public, has impressed me very much with professionalism, hospitality, and integrity. To the point,, we will recommend this storage facility to many more in need for storage.

Easy transactions. Friendly customer service.

Ashley was a great help today, she came in clutch

John provided outstanding and and excellent service. Especially for 2 very stressed out mother and daughter trying to de-compress and de-stress... God bless and thank you for going above and beyond the call of duty to help us..

Ashlynn alone was deserving of the 5 stars, she was incredibly helpful even to my more stupid questions of being a first time renter. There is no doubt to me that this place was the right choice for me

Great customer service!

Jordan Miller - Area Manager!!! WoW SUPERB Customer Service!!!!!!!!! Amazing skills defusing a nuclear situation, and even better skills in the art of customer/client retention. I was ready to leave iStorage after 7 long years. Jordan called and showed me that my business mattered to iStorage. Thank you Jordan!!!

Clean storage. Excellent customer service

The people at the front desk was very helpful and friendly

Ashlyn is the best representation of this company!! She assisted me with an ongoing issue and I greatly appreciated her help.

Ashlynn was super helpful with the check out/in process. I highly recommend this location!

This storage facility is very clean, secure, and well managed.

Ashlyn was informative and made the process stress free. Best experience I’ve ever had with uhaul.

Extreme shout out to the staff especially Ashlyn. She was extremely help, incredibly helpful and went above and beyond. Thank you so much.

Ashlin John we’re extremely helpful with my Uhaul rental. Couldn’t hold them in a higher regard.

Ashlyn was very helpful

I've been a customer at IStorage for 2 years. I need to commend the Manager John for his professionalism, courtesy & hard work. Whether he's answering phones, leasing out units, & taking payments, or doing maintenance, walking buildings, & checking units, John always has a smile & a kind word for his customers. He's a real asset to IStorage, a hard worker and a genuine nice guy.

I have NOTHING BUT GOOD things to say about istorage and specifically this location. John and Ashlyn are excellent employees with outstanding customer service-professional, kind and efficient-everything an employee should be when working with the general public. For me personally I feel like they went above and beyond to keep me and my belongings safe and confidential. Thank you!

Ashlyn was so helpful. I came after she got off and she still stayed to help me with my storage. Definitely went above and beyond the call of duty.. She is one of the best managers I Have ever felt with. Especially in the customer service department. she definitely deserves some kind of recognition or maybe a raise. I have never dealt with someone so kind hearted. She is the reason I stay here at istorage. Someone tried to break in my unit. She she went to the extreme to stop it and stayed in top of cameras. Caught who it was. She is just amazing all the way around. She deserves employee of the month. I would love to be there when she deserves it. Thank you Ashlyn, Jennifer Pritchard

Ms. Ashley was very professional and helpful. I appreciate all her help!

This was my 3rd storage facility today and i was uncertain about the area because of recent theft of cars, however Ashlyn and John both were very open and honest with me and made feel secure with my belongings.They were exceptionally knowledgeable and very attentive to my needs and professional. I honestly didnt expect that type of service for a storage company

I can say Ashlyn and John helped me tremendously with a uhal & rental . The business is very clean and they were very helpful helping me get a uhal. I highly recommend this place for anyone who needs a uhal or rental

Ashlyn was very helpful and professional, clean facility with safety in mind!

John and Ashlyn were supper helpful this morning. The customer service was top notch! The reservation line booked me for a 9am but they don’t open until 10. They still let me in and got me going. Super knowledgeable and very helpful. I will def use this location in the future

Iyesha was extremely sweet and helpful.

Climate controlled, 24/7 video surveillance, insurance to protect your valuables even further all incorporated into the best rate that I could find in my area. Extremely friendly staff makes it easy to get your perfect size storage today!

Easy to work with Information was accurate Great overall staff 👍🏽

I have been renting from istorage for a few years. John and Shannon is two of the best property attendances I have experienced they are so helpful, they go above and beyond to help you to understand and they are so pleasant l really appreciate them

I want to give credit to the John Harrell and Shannon Mugrage for their professionalism, helpfulness when I have questions and or requests! They both are always willing and makes you feel welcome to deal with any questions or issue! They keep the property and inside building clean and free of bugs! They are both an asset to the iStorage team!!

Reserved a unit online on Thursday and got a call from Shannon shortly after they opened on Friday. Upon arrival, she handled the transaction very pleasantly and smoothly. She made sure that I understood all the particulars about my storage unit and the terms of my contract. Thanks!

Shannon is very kind and informative. Top notch customer service!!

Love 💟🥰

Shannon was amazing. Great customer service!

Istorage is a wonderful place for friends.

I enjoyed my visit here a lot very informative and very welcoming got a really good deal actually. Shannon was a real joy and very helpful through the whole process. If I could give Shannon 10 stars I would because she was that great during this process

Wonderful experience, Shannon was very polite

Shannon was very helpful and provide great service. I needed a lock and she had the lock and spare keys ready to go for my new storage unit ahead my arrival and after my phone call.

Climate controlled, not overcrowded and feels safe to enter and exit.

John explained how things go very well, helped me get everything filled out as they came up, and has been very helpful in what to do if anything changes. Good times.

Very friendly, informative and helpful!

Very good service. They make sure that you have everything that you need. John the manager there was very friendly and helpful.

iStorage is great. In my mother’s passing I couldn’t bare to go through all of her items so quickly and with iStorage I’m able to take my time with a month to month lease that way I can grieve properly. Tammy was/is a sweetheart. She walked me to see the unit before I made any commitments and afterwards she made sure I knew how to operate everything on my own for ease of use. Tammy was very welcoming. The unit is very clean with a nice controlled temp not too cold not too hot. I’m very happy with my decision.

Both John and Tammy have always provided outstanding customer service. They both exemplify why their customers remain loyal. Their professionalism and attention to duty are actually 10 Gold Stars. They are simply the best!

Friendly, knowledgeable staff. Very clean place for storage.

It was easy to get started and they were super helpful. They even price matched for the lock. Top notch service.

John was great. Stayed after hours to assist me

Tammy was a extremely helpful.

Your more than welcome always and thank you for the great customer service that I received.

The staff especially Tammy went out of their way to make my time there very easy and they were very friendly and helpful

Tammy is the best!! Very knowledgeable and efficient!!

Tammy personable, efficient, knowledgable. Nice lady!

Great place for storage. I used them a few years back and it was excellent. When it was time for me to get another storage I knew EXACTLY where I was going. Great customer service and zero issues.👌🏾

Great customer service, easy process !

Tammy was very helpful and cheery, she informed me on everything and had a lovely smile to go along with it. Thank you!!

Tammy was amazing, she gave me the best customer service ever and was very helpful. She took so much pride in her work I even tried to offer her a job. However, she kindly declined she said she enjoy her job that much. You all are lucky to have such an asset.

Tammy was very professional and I look forward to working with you all moving forward.

The people are very friendly and knowledgeable about there products. They price match on the sale items such as the locks making it so you don’t have to run out to buy a lock for your uhaul or storage unit.

Was here since 2016 on a great deal! No problems here jus make sure you pay on the 1st

The staff is always very nice and helpful. They are like our family we go and laugh and talk with them whenever.

Tammy is Great! She is pleasant and very knowledgeable! She serviced me with a BIG smile!

iStorage is pretty easy to get to with plenty of security measures in place (iron gate, keypad entries, several cameras). It's the customer service, though, that really makes this a five star review. Tammy was very, very personable and helpful when helping me secure my storage unit, answering all the questions I had and ones I hadn't even thought of.

Had a great experience renting a storage unit! Took no time at all and staff was very friendly!

John and Tammy are awesome... Love the customer service..

Great service from John and Tammy

Very pleasant and very clean highly recommended

John was super helpful. I was in and out in no time with the unit I wanted. I highly recommend you do business with them.

Friendly staff and overall a great experience

nice people, fair pricing

The office manager was professional and thorough. I got the information I needed to get my unit and I am very pleased with the location and facility.

Very clean units

I am a returning customer and love using iStorage they are awesome! The area is clean, safe, and the climate controlled units is even better! I highly recommend this storage company!

These guys are the best in the area..super nice and professional ! Secure location...and very central to vb and norfolk.. I would highly recommend them ! John and Emma are fantastic !

This is my first time renting a storage unit. The staff was very friendly, knowledgeable, and helpful. I am very satisfied.

I visited on a weekly basis for my job and never had a negative or unpleasant experience! Love the staff here and appreciated how organized and clean the facility is! The units I used were spacious and well lit, I didn’t realize not every storage unit facility is not only kept at a bearable temperature but also lit well enough on the inside of the individual units that outside light sources aren’t a necessity. These are all important things to consider if you will frequently visit a storage space and this place goes above and beyond! So far this is my favorite unit I’ve used!

Very easy access to storage units. Units were very clean.

Excellent service....fair pricing

Climate controlled units are the cheapest in VA beach and Norfolk...paperwork was minimal and rental of unit was quick and painless...love the fact $25 gets you 24/7 access...would definitely recommend to anyone who asked

Nice people

Friendly staff, but they don’t have u-haul trailers, despite what the U-Haul website says.

Decently priced units. Helpful staff. Clean and well lit. Some of the doors to inside units stick a little, but still open.

Moving from out of state they were very willing to let us park the trailer for a few days while we unloaded. Clean facility and nice staff.

Ronnette was FABULOUS! She was patient, knowledgeable, and very friendly. She answered all of our questions and left us well prepared to move items into our storage unit! Highly recommend coming in to see her for all of your storage needs!

friendly service. reasonable price.

Ronnette is the BEST customer service representative I've ever encountered. She is everything that a true customer service person should be. Very friendly and attentive, addressing all my concerns and questions. Her knowledge, personality and kind smile made me feel very welcomed and confident that I had chosen the right storage unit for my belongings. I have rented several spaces in the past and this was by far the best experience. THANK YOU RONNETTE for making this experience stress-free, quick and simple!!!

Very nice employees!

It looks like my daughter got to review iStorage before I did. We rented a storage unit here. Upon entering, we were greeted by Ronnetta. She was so friendly, it was like chatting with an old friend. Everything was explained so clearly that we didn't have many questions to ask. Initially, we requested a 10 x 20 space; however, she encouraged us to look at that size prior to committing. Thankfully, we agreed. It was much larger than we needed. We needed a truck to move and Ronnetta arranged the rental which made our move that much easier. The facility is located behind car dealerships right off of the boulevard. I have been down this way many times and never noticed, so if you're looking for it, pay close attention. The grounds and building are well-kept. I'm not sure if all of the units are climate controlled, but our building stays at a comfortable temperature. The elevators are a little smaller than many other storage facilities, but they serve the purpose. The doors are not automatic so you do have to utilize the kickdown door holder. The few times I have been, there are only 3 carts that sit in the hall on the lower floor. They are a bit small, but they do the job. It wouldn't hurt to buy some sturdier replacements or additions. All in all, the customer service is stellar and the facility is clean and secure, so it deserves five stars! Thank you, Ronnetta, for EVERYTHING!

I've really enjoyed istorage! No problems for me at all. The staff was great! Especially Ronetta! She deserves a promotion!!! Keep up the good work guys!!!

Got a storage unit here for a fraction of the price that I was paying at Extraspace. Ronnetta was extremely helpful, friendly, and honest. We needed a truck and she helped us to rent one and even got the size truck we needed brought to her facility from another uhaul rental facility. Great customer service and clean facility.

People who are working here is so helpful for understanding the storage. Ronnette is a happy flower and help us with good instruction. Thanks for help.

Ronnetta is an amazing help in the office! She is always so sweet and helpful, which makes this storage unit a cut above the rest. Anytime I call on the phone with a question or payment, Ranetta is always so warm and pleasant. She goes above and beyond when called upon, which I greatly appreciate. The storage building itself is clean, well lit, and secure.

I made a delivery here it was nice and clean place

Arrived close to closing but Ronnetta was very pleasant and I didn’t feel rushed to transfer to another unit. I will continue to do business here!

My experience with this storage facility was awesome. It was clean and the staff was always polite and eager to assist. Mark and Ronnette * Rock* ! Thank you.

Great experience easy-going simple and cheap.. love it.

The staff is nice and professional the prices are great and I recommended anybody to compare them to any other storage units I storage is no 1

Great staff with great units and affordable pricing. What else would one look for?

Overall good experience

Clean facilities and climate controlled. The lowest rates in town from my research. Modern and secure.

Beautiful, clean facility. Good staff & very good prices & deals online.

Great storage for great price.

A clean facility where Mark and Cheyenne will always take care if you. This is an awesome place to rent

Cheyenne and Mark are great at their job. I was given a tour of the facility and it is one of the cleanest I have been to. I was provided with excellent customer service the moment I walked in the door and left feeling that I was given all the information necessary to make my future move quick, easy, and painless.

Great great great place. Mark was really helpful, the facility was well lit, clean and in a great location. Very military friendly too. So much better than a lot of other places in the area.

I had the pleasure of working with Mark and Chyenne when I came in to check out this establishment, very friendly staff and clean facility overall an enjoyable experience.

Wonderful experience! Very clean and friendly staff!

I love Istorage the rates are great the facility is very clean and the Mark and Cheyenne are the nicest most helpful people!!! Have recommended friends and family and will continue to do so!!!

It's ok

Mark the manager was amazing and very helpful def will recommend this place to others :)

The property is clean and the lighting is well lit. The office staff is very knowledgeable and Mark and Cheyenne are always helpful.

iStorage is a wonderful, clean and well maintained facility. I also love how safe and well lit the grounds are. I recently enjoyed working with a gentleman named Mark. He went out of his way to keep in touch with me about the status of my account while I was going through a difficult time. I understand that he did not have to check in with me and he could have chosen to not care, but instead, he demonstrated what true and superb customer service really is. I would absolutely recommend iStorage to anyone who's looking for a storage unit at a great and fair price.

Great secure storage, friendly staff, real clean and convenient.

We had some issues in the beginning, however the staff is very understanding!!! My family and I were having financial difficulties and they definitely went above and beyond to help us. I recommend iStorage to everyone. Special thanks to Mark and Cheyenne 😀

Great service! Cheyenne was extremely helpful! With a busy military schedule she was able to get me in and out in no time. Definitely recommend

Friendly and knowledgeable, Mark was a lot of help.

Their customer service is seriously above and beyond the call of duty; I appreciated it so, so much! Mark accommodated me when I arrived after hours and he let me know as soon as he received my paperwork. He answered all my questions promptly and fully. He honestly made the incredibly hard process of moving much easier and much more hassle-free than I expected. Thank you!

They was very nice to me and offered a great deal that I could afford

Very professional staff, affordable units, and immaculate facility. They provide carts to make the moving process more convenient and the grounds are maintained. U-haul trucks are available for rent as well.

Excellent location staff helpful and will take care of you

Thus Far highly impressed with the customer Service I have been shown the Manager is always so helpful and everybody is always smiling being very Upbeat and happy to be doing there job. Love the security in the place feel extremely safe.

Great customer service, pest free and friendly personnel .

Been using these guys for a few months now without any issues. My payments come out automatically on time and the units are clean and free from pests. One thing I've noticed is if you're using Google Maps to GPS your way to this place is that you'll want to put in the actual address of the place (951 Ernies Way) and not use the button for directions from your browser that will make it appear as something like "iStorage Norfolk." Using the latter will take you a back road way that won't actually get you you to where you want to go in my experience.

Great customer service and easy process with great prices! Dibbi was the woman that helped me see her when you go in shes excellent!

Angela was very knowledgeable and pleasant to work with. she's a keeper of an employee !

Angela was very helpful today. She made the process very easy and underatanding. She informed me of the various deals and discounts they had and calculated the best price for my needs. The customer service was amazing and i received a free bottle of water. I will most definately recommend this storage facility to my friends and family.

After searching for different storage facilities I chose Istorage, this facility has the best rates and deals in Norfolk. I received the best customer service, and an welcoming attitude from staff member Angela, she informed me of which unit would best suite my needs as well as giving me a tour of the grounds. Thank you Angela for your assistance and great customer service.

I went to iStorage Angela was a great help. I got there at closing and she went above and beyond by staying to help me with my storage needs. I would refer a friend. Great Service!

From the phone conversation to the actual establishment, Chris has displayed the best customer service I've seen thus far. Its rare to find employees that are dedicated. I only decided to come and get merchandise at that time but I will definitely be back.

Chris and Julie are awesome employees of istorage.

Very nice Service and it's very convenient. Best Storage in Norfolk.

great service; clean space; friendly staff; very welcome to military staff... chris was great answered all my questions and able to move things in around 15 mins later .

Great location, and the prices are awesome and very decent. The facility is very neat and we'll kept. The workers have great service. We will definitely rent a unit from you all agaim in the near future. If your looking for a storage unit this is a great place to go. Totally recommend. Thanks again !

Excellent service from the Manager Chris Hardwick. I was in a crunch to move my items and his customer focused attitude and suggested relieved my stress. I have and will recommend to my friends and associates.

Loved the experience! The property is always kept neat and clean and the whole environment is just so friendly, not to mention their competitive prices. I'd definitely recommend to anyone looking for a storage unit.

Ms Angela was awesome. Property is very nice and well maintained. thank you Angela for taking care of my buddy

Great friendly service will recommend to others

Just moved from Az to Va Bch Va and iStoarge had the best rates. Has the amazing customer service from Chris. He was completely helpful courteous answered all of my questions and my experience exceptional and would definitely come again thanks Chris

Chris was awesome, he had great customer service and was very friendly and answered all questions asked would definitely come again if needed

The facility is really nice

Chris and Angela are absolutely wonderful to work with. Very down to earth people who extend excellent customer service. In the event I need to store items again, I will definitely go with Istorage. Thank you again, Chris and Angela!

Immaculate service! Best customer service I've ever experienced by far. The staff at the Norfolk, Virginia location (Christopher&Angela) are very nice and hard working to make the customers happy. The prices are very great for the space they are giving and they have a very tidy and clean facility. I haven't experienced any problems with my unit nor my payments unlike other facilities I've been to. Definitely recommend everyone to go to iStorage in Norfolk Virginia.

Clean facility, friendly staff,

I have been a long time customer w/ IStorage ( even through the management change) and their customer service has been impeccable! Whenever I had a question or a concern Angela or Chris were always ready to help me at a moments notice. I definitely recommend them if you are ever in need of a storage facility!!! Thanks again for all the great customer service throughout the years !!!

Chris is always very kind. I really enjoyed doing business here. :)

Good prices and clean! Very good customer service!

Neat and clean facility. Great staff, very professional.

Very easy to get to and had an OUTSTANDING service. Very clean and large storage to meet your needs.

Wonderful! They're call center was extremely polite just like the manager at the site! They made sure all my questions were answered and were very respectful. The buildings are well kept and I feel safe keeping my belongings there! If you need to talk to someone talk to Chris he's the best!

I moved in last week. No issues so far. Everything went quite smooth and the price is very competitive.

Chris is always warm friendly and accommodating. Which is helpful, especially since moving is so stressful!

I did a lot of shopping around for a storage unit for a deployment and found this place to be MORE than competitive cost wise. It pretty much blew the competition out of the water actually. The real plus for me though was when my deployment was cancelled on very short notice the property manager (Keith I think was his name), bent over backwards to help me out by communicating with his corporate office and explaining the circumstances, which led to a full refund of my money, even though I had signed a contract. If this place were to jack up their prices and become more expensive than the competition, i would probably STILL go back there just because the customer service was so good and they helped me out when I needed it.