iStorage Self Storage - Storage Units on 4752 Highway 280

Let me start by saying that I love this storage. You drive inside the building to get to your unit, that's all I got to say. The two guys that are there NOW, is very helpful and just two great guys. Talk to Joe he would be happy to help you.

Let me start by saying that I love this storage. You drive in the building to get to your unit. The two guys that are there NOW, is very helpful and just two great guys.

the initial set up was lenghty but afterward everything was great. The staff are courteous and helpful. The facilities are very nice.

Great in-person customer service. Joe and Carlton were super helpful and take the term "customer service" to heart. Happy to see IStorage has upgraded their facility and customer support!

Great and speedy service

Joe and Carlton were so helpful!

Helpful friendly staff. Very glad to find this facility for storage needs.

Great in-person customer service. I got a great deal on my unit and they really worked with me on the pricing. I feel safe having my stuff there. The only difficult thing was when I called customer service over the phone. The service was not good and I would work on fixing that. Otherwise, great place to go.

Great employees at IStorage on 280 in Birmingham. Shanta and new guy Joe were super nice and helpful when I came in after reservation made by phone to Kim. Also the woman on the phone , I think Kim, at another location was so polite. Thank you.

The personnel were extremely helpful and accommodating. They handled the business in short order and it was a pleasure dealing with them.

Needs a lot of improvement

Nice unit, plenty of space and nice security!

The new manager from New Orleans Mr. D. I love his work ethic. Not many managers would have stayed after their shift end and continued to exemplify exceptionally customer service.. Highly Recommend!!

Cant remember is name Please forgive me. I think is name is Darius or Derrick from New Orleans. Although he is new he is extremely professional. He handle showing me storages like a champ even though he still learning the property. This process was new for me I have really bad Aniexty. Words cannot express how much I appreciate him for being patient and staying after his shift ended. Aurelia Davis!

Reasonable prices. Easy online reservation coupled with an amazing on-site manager, Shanda (spelling?), who is not only business savvy, but who also has outstanding customer service skills from her background in hospitality.

Shanta was excellent today!!

Shanta will take care of you.

Miss Shanta was extremely helpful in getting a storage unit set up for me. While we were looking at the first unit, which didn't seem to be in an ideal location, she asked if I would like to see other units. I declined (the location was good-looking, on closer examination; it was clean and well maintained) and then we went back downstairs to go through the paperwork. I was partially moved into the unit that day, my passcode worked for the drive-in storage area, my administration payment was complete, and autopay set up for monthly serves (first month free!) all within an hour and a half. About half that time was on me, moving my items! I'd recommend this location to anyone, short or long term. Bring your license, cash/card, cellphone, and maybe your own padlock, (although they sell those here,) and you'll be done the same day. tl;dr ez, five/five.

Shanta and rest of the staff were extremely helpful, and I would recommend this place for anyone looking for storage!

Thanks for being professional and helpful!!

Great service

This is a very cool spot. Everybody is very nice and laid back. I can’t believe I’m saying this but this storage space has loads of charm- from the constant sound of dogs in the adjoining doggy spa to the weird old cars sitting outside. Half the place is built on a labyrinth of plywood and the other half looks like a haunted office complex. I’ve used a lot of storage spaces before, and this is by far the coolest. Do keep in mind: access is limited to the hours of 6am-10pm. I’m supposed to vacate in 3 days and I’m pretty bummed!

Everything was excellent from the online registration to moving in. Allen the office manager was very helpful and informative. The place is clean and very secure. Really impressed with this storage company. It's a gem of a location. I highly recommend.

Everything was excellent from the online registration to moving in. Office was very helpful and informative. The place is clean and very secure. Really impressed with this storage company. I highly recommend.

Great rental experience so far! Allen knows his property inside and out. He made it convenient for me to take care of setting up the rental and making the initial payment over the phone, sign paperwork online, gave me a property tour the following day, and was happy to have me stop in for the tour "whenever it worked best" for me during the afternoon. The unit I have is clean and easily accessible via the building ramp system (no stairs!), as long as I don't overload the cart. The process of going up the ramp with an overloaded & too heavy cart is not fun when the person pushing the cart is 5-foot-nothing & weighs about half of what got loaded onto the cart! Oops...I won't do that again. Advice to all: Put about half of what you think you can push up the ramp on your cart for the first trip up. Trust me, about halfway up is a bad time to decide you out too much on there 🤔 The only things that I wish iStorage offered are 24 hour unit access and light fixtures inside all units (or a power receptacle to bring our own light to plug in) but I guess I can't have everything I want and at least I have a very bright rechargeable lantern. I'm a night-time person who works ever-changing retail hours, so I find myself thinking of things I need out of storage at 2am semi-frequently, so the 24 hour access would be great for me. Ultimately, I am impressed so far with the drive-in side facility, the unit, the reasonable pricing, cleanliness of the building, and management's professionalism. Hopefully, the trend of almost perfect will continue! Thanks to Allen & iStorage for making it easy to store my things!

Great place for storage. They offer many unit sizes, and the options are perfect for whatever needs to be stored - BONUS: some units are longer than they are deep, so you can actually see what is in your unit after you get your things moved in. Another of the many great things here: There are no stairs in the facility...there are also no elevators. Instead, there are wide ramps from level to level. They also provide flat carts (like home improvement stores have in the building materials and lawn/garden areas) to get your stuff up a level or two, as needed. Also - this is a big thing! - imagine this...You need to put those pictures of grandma that your cousin wanted to see back into your storage unit now that cousin has gone back home after visiting. You've been putting off the task for long enough so you decided today is the day!. But it's raining on the one day that you have time to deal with re-filing the photos...BUT RAIN IS NOT AN ISSUE HERE. Why? Because you have a code that opens the big roll-up door on the end of the building! So, instead of getting grandma's photos wet in the seemingly endless downpour outside while dashing from car to door like you would at those other storage rental places, you just drive your car right inside the building, park along either side of the driving lane, and head to your unit! The only downside I have found is that I don't have 24 hour access. I suggested to the property manager that a "VIP Access Club" that would give members 24 hour access to their unit could be created. The perk to the property/company is that it would generate additional revenue through the Club membership cost, a small monthly fee. the member perk is having 24/7 access. With the units all inside the building, security codes required for building entry, and the existing 24 hour camera surveillance of the property inside and out, there seems very little reason to not offer 24 hour access to renters who want such access. Other than that, I love this place so far: reasonable monthly rates, a clean facility, clean restrooms, and a property manager who will do what he can to accommodate potential, new, and existing customers. Property Manager Allen was extremely helpful during the rental process, easy to talk to, very personable & friendly, and he never made me feel as if he had other things to do or that he would rather be elsewhere than giving me a facility tour after I rented my unit. I wish all property managers were as helpful as Allen! Overall, this iStorage location gets a grade of an A from me. I highly recommend this location. (The only thing that would being that up to an A+ is offering 24 hour access, with or without a fee.)

Friendly on-site staff. Lots of size options. Fair price

Go see Allen if you need a place to store your items! The Inverness location off of Hwy 280 is the best. I felt like my items were safe and secure. I love the fact that you could drive into the building, so moving in the elements was not an issue. I stored my items for 8 months and check out was a breeze. Just an overall great place!

Beware of price increases and gates not working. The place was overall clean, it felt safe when both gates worked. The lady who signed me up and showed me around was very nice. The things I didn'like was the unexpected price increase, I opened an email one day and boom prices were going up, no real reason why. The gates always had a problem either they weren't working on one wouldn't come down. Overall for storage, it's cool.

Great experience with iStorage! We leased a unit for about a year and half before we moved out of the area and they made the entire life cycle (sign-up, move-in, maintain, move-out) so simple and easy. Staff is very attentive and friendly, and the facility is clean, safe, and appropriately climate controlled. I highly recommend this place to anyone whose looking for reliable storage!

Easy access, very friendly staff.

Great location, all different sizes of the space I need, I've been using this location for many years since 2017. recently they have new staff who provides better follow-ups and services. Thanks, Garette!

Huge storage place! So many sizes! Staff is amazingly friendly and helpful!

Wasn’t really looking for a spot , but life happens, filled out a application an boom had a spot , wasn’t a spot theat I could use ,an they made it right an boom it’s all good ,

The staff here (Garrett and Sandie is who I had the pleasure of working with) is very transparent and helpful. The rates are great and there is a ramp to get up to the upper floor that is not too steep.

The ability to load and unload in temperature controlled is unique. It is very handy in weather extremes (eg hot, freezing, rain, etc.)

Third time we have used storage. Always easy to book and great location off 280. Easy drive through which makes unloading easy. Climate controlled is a huge plus.

I was given great service by the manger sandy! She was such a great help and answered all questions I had.

Rented an outside storage parking space. Check-in was quick. Manager was easy to work with, returned my calls.

The property manager, Ashley, was so kind and helpful. The facility is clean and the staff is very friendly. I definitely recommend!!

Ashley was very helpful and assisted me with locating a storage locker quickly! Will rent again.

We have been very happy with the service that we have received at iStorage. Ashley is so attentive, and it has been a pleasure working with her. We will definitely return in the future.

excellent experience. Management, (Ashley), was very helpful in assisting me to downsize units after I gave some furniture to my kids. She was very knowledgeable and made the transaction seamlessly.

Ashley was helpful, kind, and efficient. I had a wonderful and smooth check in experience.

Great facility!

Move in was easy, the ramps to the second floor were definitely a big help. It was raining on our moving day (naturally), so the ability to pull our truck into the building and unload under cover was GREAT! Only slight downside with the experience so far is the fact that the 10x20 unit I rented is not actually 10x20, it is fine for my needs since I oversized on the unit anyway. I think the square footage is the same, but just a heads up if you need an exact footprint.

Really couldn't be any easier. The crew is laid back and available whenever you need them. Everything was explained very well, no hidden fees or up sells. Ashley was kind and professional. I can't recommend them enough! Thank you so much for the great experience!

Ashleigh got us set up quickly and painlessly. She worked to get us the best spot at the best price and it was a great experience.

Easily and promptly opened account and facility was clean and well maintained. Move out closing the account was simple and easy.

Ashley was so helpful, polite, courteous & professional. This was a clean environment, would definitely recommend!!

Friendly staff, clean and convenient. Ashley was very patient with my father. Great prices!

Very helpful and knowledgeable in answering my questions about renting storage....Ashley is awesome and eager to help...need more people like her

Stored my RV there on HWY 280 in Birmingham for 16 months. Never had any issues at all. Pretty easy to park there. Hwy 280 traffic was never a problem once you figure out the best ways in and out of traffic flows. The location was convenient and not too far from I-459. Automatic payment drafts also worked well. Never a problem. Recommend people give them a try, especially if you need an indoor storage facility. You can actually drive into the building to load and unload. The place is huge!

Clean. Professional. Reliable. I highly recommend talking to Ashley prewitt for the best deals of 2021.

Great place to store stuff and good prices.

Great facility to store our RV, fantastic prices & Ashley was excellent to work with!!

Very nice. 5 stars

I called on two occasions and spoke with Ashley and Darius. Both were very professional and knowledgeable. I highly recommend.

Fast and easy rental process. Clean storage facility. Very friendly and helpful staff. Reasonable price for the space rented. Overall, definitely recommend this facility if you have need of storage space.

Great place to store my furniture and household items! Convenient location off of 280

Very easy to book online. Helpful and very secure. Great place!

Rented unit for three months between relocation to new job. Facility is clean and staff is friendly and professional. Could not have been easier to setup storage.

This was my first experience with a storage unit facility. The staff was excellent and gave us the perfect space for our needs. The facility is clean and well lighted. We would definitely use this location again!

Store RV there. Gated with cameras. Feel it is secure location.

Haven;t rented yet, but everyone is super nice and the units look great! Plus they have the best pricing in the area.

Great facility

Very professional and nice staff

Very nice

Recommend

Great facility. The manager Darius, is very easy to work with he knows what he’s doing he’ll help you out make sure everything’s ok and a good person to talk to

Great people, Ashley and Darrius were tremendous. Immediately got me help and into my unit and taken care of. 10/10 would most definitely recommend. Sensational customer service.

I’ve had my share of bad experiences and storage places but Darius was great help ! Aside from the great customer he helped me find a great storage for the best deal. I would definitely recommend him and his location to anyone looking for a storage

Rented online, was easy

Rent online. Was easy. place is big- easy to get turnt around

Great customer service! Antwaun was very knowledgeable and helpful when it came to viewing the storage space and setting everything up.

It was easy to rent online. I called the call center first to verify sizes (website marked call on certain sizes). Call center was helpful. Signed up online. Then Ashley called to introduce and explain how they work. Very pleasant and helpful. Looking forward to moving in.

I have used them for years. Great facilities. Very clean. Always feel my items are safe.

Ashley gave great customer service! Need a storage unit? Go to I Storage off of 280!

Awesome facility!

Clean, safe and convenient.

Great Storage Facility.

Love this place but it's very big so make sure you know how to get to your unit. Staff is friendly and helpful.

Ashley was great. Offered me the best way to get the best deal. She found a storage unit of the right size near my other units for me to rent. Very professional and personable.

Clean and very nice employees

This is a great place to store your things. The staff on 280 is so polite and helpful. The drive through convenience is excellent!

I love the fact that you can drive in to get to your unit and not be in the weather

Darius was a big help! 5 Stars!

Great! Customers service!!! 5 stars

I have used this iStorage location before and they are the best. The employees are always very friendly and extremely helpful

Very friendly and well informed and helpful

Very friendly and on time.

This is the best service that I have ever got. I drove from TN to AL and got hung up in traffic and they waited for me and we are nice as ever. I would recommend this Storage facility to anyone.

I highly recommend iStorage Self Storage. I had a unit here with previous ownership and my most recent experience with new ownership was no different. The customer service and ease of access has been outstanding. I also like the ability to shop for, reserve, and rent storage units online. I think the prices are extremely competitive and it might be hard to find better pricing anywhere else.

AMAZING!

Helpful staff and was a quick process to get set up!

First, I want to say the people working at iStorage who helped me get a solid highest grade, both were knowledgeable, polite, fun and efficient. The facility as a whole gets better than 4 stars. My issue is that I rented a small space advertised as 6 feet by 2.5 feet. The space is smaller in both dimensions than advertised. My items would not fit due to the smaller than advertised size. I had to stack my heavy smoker on top of other items. A few inches cheated on a larger space might not be a big deal, but it’s a big deal for me when I think I’m getting 72” by 30” and actually it’s 65” by 26”.

Adreanna Paul and the whole office staff at iStorage are THE BEST!!! Thanks guys!

Customer service with Darius is great and clean facility.

Awesome, clean, friendly facility

Great customer service with Darius. Thanks again

Nice people in the office, storage building is nice and clean. I like how you can drive in the building and unload! Great location (Inverness Hwy 280 B'ham, AL)

Great facility!

Good People. Good Place.

Everyone there is so thoughtful!!!!!!!

Adrienne & Darius were very friendly, and great customer service.

Friendly staff. Great prices. If you get an upper level unit, they have a very convenient ramp. You can drive inside the climate controlled area, so you don't have to load an unload in the elements.

I love istorage. I had to get this storage on short notice and just picked the one closest to me so I was a little nervous at first. The people that work here are so helpful and kind! The prices are great and affordable, I will definitely use them from now on!

We have used this storage facility to store some of our daughter's things over the past two summers. It is conveniently located near her college and the manager, Darius, is very easy to work with since we only need the unit from mid-May to late August. The payment website is easy to use and the facility is very clean and secure.

Rented an outside storage parking space. Checkin was quick. Manager was easy to work with, returned my calls.

The process was quick and easy and the cost is really fair. The facility is clean and user friendly. I have a 30 ft pull behind camper and they leave enough room for you to maneuver with ease.

I would definitely recommend this storage facility. It is very nice, well lit, climate control as set in their policy. The facility is well maintained and clean. The staff is amazing. They are very helpful. If you need assistance outside of office hours, there is no issue with getting a response. They are very nice people. I give them 5 stars and definitely recommend this storage facility. I have rented in other storage facilities prior and this is by the far the best overall.

Very friendly and courteous. Great customer service. Facility was clean and storage space price reasonable.

I rented today at istorage the employee was very helpful and the system is very organized.

Incredibly helpful and friendly staff!

Great customer service here. Scharlotte is smart, personable, and was most helpful in all of my interactions with her. Highly reccommended!

Darius Hill was excellent when assisting me to reserve and purchase storage for my husband's food truck. It was a Saturday and we weren't going to make it to the location before closing time, but Darius provided multiple options and stayed late so my husband would be able to gain access to the storage once his event was over. I was in another state at the time and my husband was working his event. So, without Darius's patience and extra time, I was able to provide what was needed electronically and he got the reservation completed. Thanks Darius, you were a Godsend and you are a huge asset to iStorage. Now whenever I hear someone say that they are looking for storage, I will immediately think of and recommend them to Darius and iStorage. He should be promoted or given a raise immediately. Thanks again. Stanley and Pamela Hill

Staff is warm and professional. Scharlotte made my experience there the best i have had in any customer service interaction.

Yesterday I rented a storage unit here, and found the staff to be professional, helpful, and friendly. They answered all questions thoroughly. The units are indoors, easily accessible, and user-friendly because of the abundant supply of pull carts. Even the guy at the call center, whom I spoke with in the initial call, was helpful, friendly, and even funny. Until today I’ve never written a Google review but this one is inspired by gratitude.

Scharlotte has great customer service. We reserved and rented the same day. Thanks a lot.

I recently purchased an RV that was already being stored at this location. Today I went by to put the 'space' in my name. Sharlotte was very helpful in making that happen. She was a pleasure to deal with and this Simply Storage location is very convenient for my storage needs.

Just moved to the Birmingham area and needed storage, Simply Self Storage has the best prices in the area and climate controlled! Scharlotte called as soon as one was available for me and told me everything I needed to bring with me. She was amazing to work with! I was so scatter brained and got lost, but she had everything ready to go for me and led me in the right direction. I was in and out of the office in 10 minutes while my husband was already loading our unit. Couldn't ask for a better experience!

Talk with Darius on the phone about a unit , he was very nice polite, and patient with me. Darius answered all my questions in a professional manner

Scharlotte and Darius have been great! At first, there was no unit to meet my needs. They have been patient as I’ve checked back a few times. When a unit opened up, they called me and I leased the next day. They are friendly and laid back; you will enjoy working with them.

OMG Scharlotte is the freaking best!!! I've previously delt with Public Storage and their customer service sucked, but not hers..She's such a doll and goes over and beyond to help you out.

Scharlotte was beyond helpful! She was so friendly and personally made sure we found the perfect unit to accommodate our needs.

I have been a tenant at Simply Storage since they took over from the previous ownership. I travel a couple of states for my job and without the help of Darius and Scharlotte I would be lost. They are extremely courteous and accommodating. The business is always spotless and they continuously look for ways to improve it. They are fantastic! Highly recommend.

Scharlotte She was very helpful with picking a Space and worked with me for the circumstances.

Scharlotte was a great person and helped us at this hard time. She was so very helpful. It was a pleasure doing business with her

Scharlotte and Darius were great! They answered All my questions and showed me around until we found the perfect unit!

Scharlotte was very helpful and the rates a some of the lowest I’ve found. Good area of town, secure, climate controlled, indoor!

I worked with Scharlotte and she was great. She took me to a couple units twice because I was being indecisive and she didn’t complain at all. She was professional and the price was right. I would definitely recommend simply self storage.

Great office staff. Really easy to reserve and get started. Darius and Scharlotte were great and very helpful. I highly recommend.

Very easy to acquire a space. Went it and got it the same day. Wonderful customer service from Scharlotte

Scharlotte was great. She shown me a better storage unit and it had a lot more space that I needed.

Scharlotte was MORE than helpful today. She was so personable and walked me through the whole process of seeing the unit, then the paperwork to rent. She took the time to go over any questions I had and I really appreciated that. I had a storage unit at another storage company and NO ONE was as nice or helpful as Scharlotte. Also, the space was very clean!

Schalotte could not have been more pleasant or professional as I checked into to rent a storage unit. She personally walked me to the unit to verify it was satisfactory, discussed all aspects of the rental contract, showed me how to open the garage doors at both ends of the tunnel, and opened the entry garage door from the office the first time I attempted to enter the tunnel so that I wouldn’t need to stay away from the 20 ft U-Haul truck any longer than necessary. A perfect employee from this customer’s perspective.

Scharlotte and Darius were very helpful in finding me the right size storage place for my business needs. They were very professional and nice. I highly recommend.

Darius was exceptional professional and a great manager! Thanks for always providing good service

Darius is an awesome manger and helped me out with all my needs.

Scharlotte and Darious are awesome! They’re extremely professional and actually care about their tenants! If you need storage needs definitely contact these two!

Professional Staff!

Very cooperative and easy to work with. Good problem solver.

Worked with Scharlotte and she got me squared away. Straightforward and seamlessly.

Darius was very helpful and made the experience easy and answered all our questions.

Darius and Scharlotte were great!

Really love this Storage. The people are very friendly.

I would highly recommend this facility to my family and friends; My experience was enjoyable and the employees were professional and friendly.

This is a great self storage facility. The staff has a great attitude and is very helpful in every way. The services that are offered is great and affordable for everyone wants and needs. I would recommend this storage facility to all family and friends.

LeAndrea Herron and Andrea Hayes are the absolute best. They are so professional and knowledgeable. They helped us through every aspect of getting a storage space for our RV and we can not thank them enough. Also, Darius has been a great help in the original finding of great space. Thank you all so very much!!!!

I was in a bind, moving from Atlanta to Birmingham and needed a storage unit to move into within 24 hours. The ease in which they got me into a unit was incredible and at a great price! The staff is incredibly helpful and was even willing to stay after hours for me to arrive from Atlanta with all my belongings and get me checked in. Very thankful for them and definitely recommend them.

Relocating and needed a storage unit. I went to Simply Self Storage and was impressed with the time Darius took to show me the physical size of the units and tour of the facility. I ultimately went with a 10x10 climate controlled unit, and the drive in feature of the facility is a nice bonus. The only negatives here are that some halls have 36 inch doorways, which could make moving large items in and out more difficult. Also, they do not yet have elevators, so ramps are used to move supplies to the 2nd floor units. Elevators are supposed to be installed in the next couple months according to Darius at SSS.

Nate, the manager, was wonderful to work with. My move from out of state to Birmingham was made as stress free as possible, thanks to Nate. When I rented to small of a unit (prior to our move) Nate generously worked with my husband and I to transfer into a larger unit. This happened to be after hours on a weekend! Not many people go above and beyond like Nate!

After selling my home I needed a clean, secure, climate controlled temporary home for everything I owned and worked so hard for. I needed someone I could trust. Some people may think there is not a lot to consider when renting a storage unit. You pay your rent, visit your storage unit when you need to get something or put something in, and that's all there is to it. I disagree. Nate, the property manager treated me like family from the time I walked into the office. After all, I am basically moving into his house. Although I did not see Nate for five weeks while he protected all of my belongings, when I walked into the main entrance, an hour before they opened, he was already there and greeted me by name with a smile. Moving is stressful. Do yourself a favor and let Nate take care of you and your belongings until you can take your belongings back home with you.

Rental was fast and easy. Erica did a great job helping me find the perfect unit. Thanks!!

Erica was awesome!! Very friendly