iStorage Self Storage - Storage Units on 50 Ward Way

Dwayne was top notch!!! Customer is now 10/10.

I was greeted promptly, and assured that once the property manager finished with the customer she had on the phone she would be happy to assist me. She provided excellent customer service and helped make the rental process a breeze to complete. I would recommend this storage facility and company.

Definitely great customer service. Dewayne was very helpful and even chatted for a few and learned a few things about life. We need more positive individual like this in this world

Great speedy service

This location in Homewood, AL was an amazing experience. Dwane at the front desk was very helpful & kind as well!

Dwain & Shanta

Mr Dwain helped so welll pls call them

Dwayne was excellent and customer service top notch. Highly recommend iStorage and Dwayne!

Good location,the best pricing,and quite helpful

Great storage unit! Always make sure rooms are secure.

AWESOME SERVICE!!! Highly recommend!!

Has some issues renting a unit online but when I came in person, Dwain Moody, the property manager solved everything with a perfect “can do” attitude!

Dwain Moody was the best help when we had issues with our online lease! Definitely lease here if you can and do it in person!!

Great location super nice staff.

I give it a 5 star rating, for convenience, location, and price. Could really use later hours.

Dwain and staff were excellent. Thank you.

Very nice good communication

Kelsey and Shanta we're great very patient helpful and made sure everything was ready to start moving in I look forward to doing business here with those wonderful ladies very nice their vibes were just great and I want to thank them very much for a great job

Latasha was very helpful with my reservation and move in. Highly recommend this location.

The property manager never seems to be on site, but the 800 number will help you. I just rented a unit and there was still stuff in the unit. I called the 800# and they helped me change the unit and I have one that is empty and clean.

Great prices, friendly staff and clean environment. My only complaint was that there was nobody inside to let us in cause they were on lunch break but it was impossible for a new client to go in due to the gate requiring a code to open; But calling them helped and we were able to get a unit in a matter of minutes. Before coming here, I suggest calling just in case.

Joy was very helpful in helping me get a storage for my catering equipment

Even in the Rain Joy assisted me with showing a unit I was having such a bad day she was nice and helped me threw it

Went by to price some units and spoke with the manager Mersades. She actually had 4 units my husband and I will be renting all of them on Friday. She was very nice. She went out her way and spent around 45 minutes with us. It's hard to find good customer service these days but she is definitely the best we have come across. We visited 3 different places in the area. They offer the best prices as well. I would highly recommend this place to anyone looking for a safe place to store your things.

Nice smooth quiet environment.

Nice

I just rented a unit for my band at this location. Justin was working at the desk and he was very kind and helpful. If you're in the Birmingham area looking for a storage unit or a place for band practice, this is the place to go.

Great and quick service getting us set up in a space for rental. Great rates that beat most locations around town.

Needed to store household goods in a hurry.

Okay, no problems with them

Justin was incredibly helpful and knowledgeable. He was very friendly.

Absolutely superb!

Great service and most reasonable prices I found! Did everything possible to accommodate us!

Fantastic service. Friendly, fast efficient. Couldn’t of asked for a better experience. Customer service at its finest!

Great staff and great location

Great Professionalism.

A great guy he is...knows how to listen and handles his clients professionally.

Had an outstanding experience here. I had multiple questions about the units here. Antwaun was very knowledgeable and courteous in answering all my questions.

Antwaun was SUPER helpful and knowledgeable when it came to my storage needs and made the entire process stress free! DEFINITELY recommend!

This place is absolutely amazing! From customer service, to how organized/clean this place of business is, I can safely say that I will be amped to work with this place of business again. I would like to put the spotlight on a certain worker; Antwaun. He was extremely respectful, kind and understanding of my issues and answered any questions I had. He is an amazing worker and his manager/boss should be proud to have someone like him on their team. Thank you all, especially Antwaun, for treating me extremely well.

Great people! Justin is always making sure the location is nice & clean. Great customer service. Highly recommend.

Antwuan provided our family with fantastic service and I will be recommending iStorage to my friends.

Justin is the best property manager! 10/10 would recommend this facility

Antwaun gave me a tour of the property and was very polite. A very well spoken and mannered guy. Customer service from him couldn’t have been any better

Customer service was great! Antwaun helped answer any questions I had!!!

10/10

Customer service has really improved. I enjoy talking and interacting with the staff. Anything I need gets done or resolved right away.

Super friendly, helpful and fast!

Customer service was great and the experience was very seamless.

Antwuan was extremely helpful - provided excellent customer service! I highly recommend iStorage!

Very professional and friendly

The receptionists Donna is extremely helpful and knowledgeable! Great place to rent space

Easily setup an appointment and got everything started. Professional staff and plenty of room for parking our camper.

Donna is the most helpful, inviting, insightful, and resourceful store manager ever to grace this mortal plane. Jesus Christ himself could not do a better job. Wow. 10/10. !!!!

Great service!

Donna made booking a last minute emergency storage unit way less stressful than it could have been. Professional, courteous, and friendly! What am awesome experience!

I stopped by istorage to get some general information about the rental process and the associate was very knowledgeable and very helpful and made sure that I understood the process. I would definitely recommend this location for rental. Her customer service was wonderful

Donna has great customer service! !

Good storage for competitive pricing. Donna is always super helpful and friendly.

Great customer service!

Donna is great

Donna has great customer service

Donna is very nice and has great customer service

Great service, Antwaun was awesome!

Clean and Duct off..of u drive to fast u might miss it...

Super friendly and helpful, even when my plans change! 11/10 would recommend!

Clean, friendly great place

Good

Tiffany did a wonderful job in resolving the storage issue we had. She was patient, considerate, knowledgeable, and friendly. She calmly explained the issue and handled it accordingly. In this customer's humble opinion, Tiffany is a valuable asset to IStorage and is a wonderful person. We look forward to working with her in the future.

The person on duty was caring , professional and patient. She hd determination that this process as not going to cause us the problems. Thanks

Super fast and efficient at getting you set-up with a unit! They communicate really well to make sure they are available for you when you're ready. Adreanne was very helpful and friendly! This was just what I needed. The location is convenient and well secured as well.

Great place. Out of way of main drag and secure. You have a band? They rock out!

Good place. Seems like a trust worthy place.

This place has great rates, is a secure location, and has a super helpful and friendly manager. I'm glad I chose them for my storage needs.

Great customer service! Super friendly and very helpful getting everything set up.

I visited Simply Self storage to inquire about a unit and Donna and Adrianna were very helpful with getting me all the information I needed. They are superstars in my book.

My experience with this location was awesome. I contacted this location with several questions and they were fully answered and explained. I can't wait to become a customer here. Thank You

Adreanna Paul and Donna Palmore are very sweet young ladies and provide great customer service!

Adreanna + Donna had great customer service skills and were very informative. They answered all my questions and I had a delightful time.

Adreanna and Donna were very friendly and helpful. Adreanna showed us our storage building and gave us a lot of good information about the storage unit! Donna was super kind and helpful! Good place!

Adreanna was so nice and helpful!!!!!

Very good experience. Donna and Adreanna were very helpful.

Donna was very helpful. She answered all of my questions.

Scharlotte and Darius are very helpful. They always give a friendly greeting and answer questions effectively. My storage unit is the perfect size and has stayed clean and dry. The facility is easily accessible. I got a great price for my unit; however, the price increased a good bit after a year of storing.

SCharlotte and Donna are super sweet. Excellent service with a smile. Would recommend for anyone!!!!

Great Value, professional staff! Andrea was Super Helpful and very nice to work with! Highly recommend

I needed to upgrade my storage unit to a bigger one, and Andrea helped me with this. She was very polite and helpful. She made it easy and very quick for me. I appreciate this positive experience and i'm very glad that my things will be kept safe and clean here at simply storage on Ward way. THANKS!

From the first day of entering my storage unit, until my first payment. I've had nothing but perfect customer service from this company. Kind , friendly and they try to accommodate you with exactly what you ask for... I'm so glad I came here to place my items and Ms. Andrea, who works at 50 ward way , in Birmingham, Alabama, is just awesome. She makes sure you understand your contract and walk you to and from your unit to make sure it's clean and exactly what you want... So glad I'm here...

Great services nice friendly and courteous I would recommend this place to anyone

Andrea was of a lot of help always stay connected to letting me know what was goin on and all details. Best decision I've made in a short period of time.

Andrea has done a great job in helping me with my rental unit. She is very friendly and so helpful. Well done Andrea!

Andrea OMG!!!!!! Was the best help ever. She was patient even when I didn't know what I needed. She helped pick out the right size for me, she actually walked me to the unit I was getting , who does that ,customer service to a whole other level. I talked to one of the current customers and they love her and so do I . GOOD CUSTOMER SERVICE is a rarity nowadays it's feels really to know that it still exists.

Andrea was very nice ,very good service 😀

Andrea was very nice and helpful to me when it came time to look for a storage unit. She had no problem showing me the unit I signed up for and then another unit that would better accommodate my needs than the former. Everything was very quick and painless and came with a good price. Thanks!

Andrea was very helpful, friendly & a positive attitude!!!

Good experience working with Andrea. Great follow up.

It was a good decision to rent with Simply Self Storage for the summer so my son didn't have to bring ALL of his college dorm room stuff home to our house! It was very easy for my son to put his things there and drive home. Andrea at the Ward Way location has been very helpful in answering our questions and makes me feel like my son's things are safe and will be easy to pick up when he gets back to school in the fall.

Seriously as great of an experience as I've had with ANY company. April and the team are top notch, on the ball and always helpful. I have nothing but positive things to say about them and their facility. I will recommend them to anyone who will listen!