Storage Units at 613 14th St SE in Decatur, AL 35601

My experience so far has been amazing, the only issue was the extensive digital paperwork that I had to sign and fill out. Outside of that, it was smooth. I booked and rented my space all online without having to meet a single person which is really convenient for me.

In all honesty I was blown away by the customer service. So much so that I applied for a job here. 5 stars

Manager is very helpful and i even got another storage in the property... she's got great salesman pitch :)

The storage facility is clean and the lady at the desk is very helpful.

Very nice place and friendly

Savanna was the best.. she went over expectations... very clean and orderly. I do recommend the self storage company...

Great place for storage. I rented the climate control unit. Never had any issues with it. Getting in touch with & making payments here used to be tough. Now it's better & the lady who took my pmt. last time , was very pleasant to converse with. Only one negative at the moment is the prices & don't be late or get an Extremely High Late Fee, plus a cost increase happens all the sudden & often. Was $100, now $215. Does include insurance. They make you purchase it, when you rent. Ridiculous. Won't be here much longer.

I talked to Diane at the corporate level but she was very helpful and courteous.

The lady that works at the location on 14th street in Decatur Alabama is so sweet and nice! She was very helpful and pleasant! She needs a raise!

Savanaugh Tillman

Savannah has wonderful customer service. She helps me with a smile every time I come in. I really appreciate her hard work.

Reserved unit online on Sunday, went to office Monday to sign paperwork & started moving in immediately. Very simple process!

The sales representative was polite and informative. She answered my questions and was patient.

The service here is top notch. The employees are knowledgeable and professional and go out of their way to make things as smooth and stress free as possible. I especially enjoy talking with Savannah and Lakedra as they are friendly, funny and always helpful.

Jeremy was outstanding!! He helped us with all our moving needs. Jeremy knew all the answers to our questions and explained all the information on the website.

I'm using before and I really like them and will continue to use them

Renting from IStorage was a snap! Their customer service person walked me thru all the steps. The local contact is super helpful! I would recommend them to everyone!

Easy

Clean facilities and friendly staff.

In and out of here often...use it for my storage..staff is super great people...

Excellent customer service!!!! We had the best experience with IStorage and highly recommend that you give them a try if you are in need of a storage space.

Staff very helpful clean modern facility

The only thing better than knowing my belongings are safe and secure, is knowing that people like Clara will be there to help out if a problem ever arises. Expedient service, affable employees, great prices. I highly recommend this place.

Clara provided valuable input to me in determining the size unit I need. She was very friendly and knowledgeable.

Clara and Melanie we both Very nice and polite. Helpful and entertaining. If you decide to put your belongings in storage, I-Storage is the place to be.

Very accurate friendly service! Thanks Clara!🤘🤘🤘

Great costumer service! quick and easy! Thank you Paige!

She was nice person

We have used them before with great results so, when we needed another storage room, we immediately came to iStorage.

Great staff explain to me how everything works and real nice and friendly

Staff was very polite and quick about the process, up front about fees and dates.

very friendly and helpful

Clean facility and centrally located in the city. Jordan and the other staff a very helpful and attentive.

Very accessable easy to find and clean property

This is a great place to store your items. It’s neat and clean. The staff is very helpful. Jordan is kind and attentive. For the price, I believe we pick the best place in town to store our items.

My mom had a great experience and found the staff person Jordan to be helpful and kind.

Quick to answer questions and help. We needed an extra storage space and luckily they had one available not far from the one we rented. Great staff.

I am very satisfied with my experience at iStorage on 14th st. Before arriving the Clara called me to let me know of a move in special before paying double for less than a month of service . She also help by adding a temporary 24hr. service due to my families lack of help and time frame. I definitely recommend this iStorage location, and will use it again if need be.

Manager was very helpful in every way she needed to be and she also gave me access to move in quicker after hors i love it!!!!

Prompt, friendly and always accommodating.

We were helped by Clara she was very kind very professional! Would definitely recommend to others to come here !!

Clara was very helpful to me during my moving in and out of the storage unit, wouldn't hesitate to recommend this location to a friend!!

Paige was awesomely helpful!!!! She went out of her way to help us!!! Very happy with our decision to rent here!!!

Fast and friendly service when I got my my storage.

Went by unannounced to discuss a covered RV space where Carla was extremely helpful. She went out of her way to accommodate our storage needs. We ended up renting 2 spaces for our newly purchased campers. The facility is spacious, clean and exactly what we needed.

Clara is the sweetest person and so professional. The place is very secure with cameras and gated and so clean! I would recommend this place to anyone!

It's convenient easly accessed and friendly management.

The staff is great and I love that it’s a gated area!

Good location, fast and clean. Lady at front seat was super sweet.

Very nice and friendly staff. Clean storage units! Highly recommended this place for your storage needs.

Kim was wonderful. We came in when she was busy and she handled everything like a true pro. She even helped us save some cash by registering first.

Staff is extremely helpful! Great value, clean building! Will definitely recommend!

Love Jessica at I-Storage! She’s the best!!

I was very pleased with my iStorage experience. Jessica was always available and helpful if I needed anything.

Absolutely amazing experience Jessica was super friendly and prompt.

Great place to store my stuff. Jess is always helpful.

Jessica is great !

Great service and staff 🙂

I came in to ask about renting a storage unit and Kim was extremely helpful and kind. I’ve never rented anything before and it was awesome to have someone that could show me the ropes.

Kim was very helpful when I came by to ask about prices. The facility was also very clean.

Cathy at Istorage were great & helpful. I recommend this place.

Kim was fabulous. She made the process easy and was very personable and helpful. I would definitely recommend this place to others.

Customer service was fantastic! Units are very clean.

Jessica the property manager was a real blessing she really helped us in our time of need! Thank you

Very nice storage facility, friendly staff!! Property is well maintained and secure!! Highly recommend Istorage!!!

Jessica is great!

Great service and it very fast I was able to get the storage unit I wanted very quickly. Thank you !

They been really helpful and work with me. rent from this place reasonable pricing. And also work with me when I was late on my payment. Ill rent with them future reference. I'll rent with this company if I was living in Decatur. Greatful stuff. Ms. Jessica is really good working when I was sick. Thank you I storage great place to rent storage...thank you..I really didnt want to give my stuff away sometime God has a plan when u lost thing in life it's all material stuff at the end. Thank you Istorage unit thank you Jessica there family oriented thank you istorage. Thank you seriously. When I was sick they work with me. Thank you Jessica and distract manager for working with me. Merry christmas happy new year for future reference I will rent with this company again I'll give you the five star and also clean and nicer people that lives there...

Great customer service!!! Jessica is amazing 😌

I needed a storage unit to store some household items and small furniture while I organize my house and do some renovations. I went to two different places near my home, but this facility was much nicer. I like that it is gated with security cameras, clean, and the alleys and areas outside the facility are well maintained. I'm a single female, so it's important I feel safe while I'm at my unit to drop off or pick up. Kim, the lady who showed me around and helped me decide on which size unit was very knowledgeable and courteous. The whole experience was pleasant, and I recommend this facility to anyone looking for short- or long-term storage!

Jessica is wonderful! Great experience!

Jessica M. Is absolutely wonderful. She is very kind and helpful. And has wonderful customer service skills. Thank you for all you do Jessica.

Ron was very helpful and professional. He gave us all the options and we were moving things in our storage unit within the hour.The facility has great surveillance and security and extremely clean. Thanks,Vicky

Good prices and very clean

Good service and easy to work with.

Jessica T. and Staff are always very helpful when I go by to see them usually for packing needs, the property is always clean and sticks out in comparison to some of the others, should I need storage in the near future they are only ones i will go to..

The property is very clean and all the units was very clean also. It didn't take long to set up an account to get a unit. The staff was very pilot and it was very organized! I recommend highly on these storage units.

Best storage place I’ve used so far , had a bad experience somewhere else and was recommended to this place . Best decision I’ve made , very clean and Ashley is amazing and very helpful !

Great customer service and a clean facility. I would definitely go back

I’ve been an iStorage customer for 3 years now and they’ve worked with me every time I need to make a changes to suit my needs. I have one storage unit and two parking slips. The two parking slips where separated by an RV and I wanted To get both mine side by side. I asked Ashley if she could get the current tenant of the slip between my two to swap out with me and she worked it out. They go above and beyond to make sure their customers are happy.

Ashley at iStorage is a life saver!!! From getting me the perfect unit to making sure I had help putting the boxes I bought in my car since I had my hands full with my kiddos! The customer service is the best, the units are clean, and it is well secured so I feel safe visiting my unit by myself. Would recommend time and time again!!

What I read in all the reviews were absolutely unequivocally correct! Ashley the manager that's on site was helpful, resourceful, and absolutely astounding!! She answered all of my questions and gave me peace about my decision to use their storage facility. When you go by folks....ask for Ashley. I know I did and usually dont leave reviews. She's just a wonderful human being!!!

Ashley is amazing and helps with anything I need. She goes out of her way to help. Couldn't asked for a better person when handling my storage needs.

I have a leased from Ashley at iStorage for over 3 1/2 years and the experience has been great!

Pleasant staff, very helpful and a pleasure to talk with

Clean, safe, well organized, and efficient.

I just finished my short term rental with this company. The experience was great and there 24 hour access was really convenient! Great place for storage.

Awesome staff. Great prices

Ashley was WONDERFUL helping us with our storage unit. We’ve used this in our family for 12+ years and I can’t say enough good things about them. We’ve had no problems with security, bugs, mice or cleanliness. I’d recommend them highly to anyone!!

Whenever I need a storage, I always end up going back to istorage on 14 Street. I've been coming here for years. The units are very clean. This time when I got my storage, they were doing a 1 month free promotion. Ashley the property manager is wonderful. She is so understanding and professional. I haven't had any problems with my things being stolen or damage. Overall, I will continue to use this company again.

Awesome staff friendly and helpfull

Great facility, great office staff. Ashley was very helpful

Great customer service, they will work with you untill you leave satisfied. Zero complaints

I have been with IStorage for about 2 years now. My grandson graduated high school and was offered a full scholarship at Auburn University. As an average family we made the decision to rent my home and I would move in with my daughter and assist with getting him through college. So I packed up my most precious belongings and searched for a climate controlled unit for myself. The staff were most helpful and assisted me in getting an end unit so that I could get to my things easily if needed. Being a single woman and trusting your entire life being put into storage can be so stressful. However Ashley has been great, her kind words and helpful attitude have made me feel comfortable about leaving my life of independence and helping to write a new chapter in life for my grandson. I certainly hope that IStorage knows what a wonderful employee they have in Ashley. I would not hesitate to recommend this facility to anyone for their storage needs. I still have 2 more years to go before I can once again be independent and I can do that with no worries Thank you so much Ashley !!!!

Awesome service and amazing tours on the golf cart!!

I love having my items here. This place has everything security, fence in property 24 hour servlance you name it and Mindi is the best at helping me out in anyway possible.

Very friendly and clean

Really nice people..using storage there.

Never had a problem. There is a lady named Mindy who helped set up my account and was very nice and helpful. Will recommend iStotage to anyone needling storage.

Great facility. Well maintained. Clean. Easy access. Great staff. Would definitely recommended this facility for storage.

You will not find nicer and more conscientious people nor a more professional storage period. From storage to on site mail look no further. Mindi and Tammy super nice friends.

This was the only place open with this bad weather.I was greeted by a woman and taken care of to the max.I Recommend this place to everyone. I had agent Parker. Ty so much?

5 star, Super Clean , friendly and great service and great place to storage climate controlled or non-climate controlled storage facilities. Completely Outer fenced and exclusive access entry gate with security cameras. A+ well kept Location. Also; there is a U Haul Truck on site to rent to move your goods. Month to month rent a great value.

I love tbe Great service I get when I go into check my mail. Miss Mindi has become part of our family. Everyone At Istorage Is very friendly and super helpful with any of my needs. Wish more places was like them. I Highly Recommend Istorage.

Great place to trust to store your things.

First rate service! Fast, efficient, accommodating to our needs. the site is clean, well maintained, well lit, and secure. Plenty of room to maneuver large RV's.

Mindy at iStorage on 14th has been extremely helpful. She is incredibly nice and genuine and always helps out any way she can. I would definitely recommend this storage facility to anyone who needs a unit.

We had a great experience both moving in and out! Staff is super helpful and will work with you as much as possible. We moved out because we didn't need a storage building anymore after we have a new garage. If we need any storage place in the future, iStorage in Decatur is the only place we will use.

I had a great experience. Mindi is awesome. She was so helpful and so friendly!!! I spoke with a Latrecia over the phone and she was super helpful. She actually set everything up and helped me figure out exactly what I needed. I would recommend iStorage to anyone.

Office staff is very friendly. Very clean and well kept. Came in to look at prices and features, was very impressed with what i was shown on the tour and how i was treated. Will be storing with them in the near future!

My experience here was AWESOME. Every one is soo friendly. Mindy is very friendly and super helpful. Thank you soooo much!!!!!

Mindi was extremely nice. Made my first visit to iStorage worth every penny.

the office staff is great. They are super nice, helpful and friendly. Nothing but good things to say about them. but you can tell "corporate america" has taken over. I've never had to fill out so many forms in my life to rent a storage building. They wanted my car insurance, car registration, home owners insurance, etc to store items (car and household items). . Prices are also high. $25 paperwork fee. (or whatever you call it) and $120 a month for a 10x20. I just called and "covered storage" for my boat is $137/month. I can keep it in the local "dry storage" Marina where it's kept inside protected from freezing and put in the water any time I want for $130 per month, with full service. You call their local phone number and it also goes to a corporate 800 number call desk. This place was a LOT cheaper before it became an "iStorage" franchise. (used to be "The Storage Place). Overall it was a good experience and the office staff was great, and unit was cleane. I just thought it was high prices and too much paperwork.

Mind and Jeannette are terrific and so very helpful

Jeannetta was very professional and courteous. The facilities were extremely clean. The office was extremely organized and had Valentine's day decorations which I thought was a great touch. Jeannetta explained everything to me and I was in and out in no time. Great experience!

Great place and great customer service thanks Mindi Stitely for giving excellent service

great service.... thanks janette

our rep was very sweet. she told us about all the fees and expectations before we signed the lease. she is definitely an asset to your company.

Janetta and Mindy were extremely helpful and answered all my questions.

Really clean facility. Great location.

I had one of the most outstanding experiences in the storage facility. The manager Jeannetta was very knowledgeable of the units very friendly made the move a whole lot easier. She showed us different sizes of units. And offered the merchandise they sell in the store. She was very knowledgeable of the merchandise, and gave us tips on how to properly store items. I've never been to such a clean facility in the years that I have been to storage facilities. I would highly recommend this facility to anyone . The staff is wonderful, and kudos to the manager Jeannetta for greatest customer service that can be given . I'm 100 satisfied customer.

Jeannette the manager was super sweet and very helpful. I would recommend I storage to anyone

Mrs. Wright was very understanding and very helpful. She explained all the rules and regulations thoroughly. I would recommend istorage to anyone.

Janette wright is an awesome manager. always helpful in times of need!!! very easy to work with....... she is definitely needed around this storage unit!

Jeannette was wonderful! helped us with all our questions. A pleasure to do business with her and iStorage!

Mrs. Wright had a very professional attitude and was well mannered. Explained all rules and benefits to the storage unit facility. I am pleased with the service that I have received.

Very helpful very clean second time around that I'm coming back very friendly and would recommend

Wonderful service from Jeanetta. Very clean, safe business. Just extended my "lease".

Excellent and friendly

The facility on 14th street was very clean,and the Manager Jeannetta Wright knowledgeable and made the whole moving process a whole lot easier. I would recommend this facility to anyone outstanding service!!!!

Easy to setup and nice manager.

Wonderful experience. The manager was very helpful (Jeanetta) and they made the whole process very easy.