I usually don’t do reviews but I have to say my experience at this place was world class. Kim was professional and sweet she had no problem answering all of my questions, the units were well maintained and easily accessible, I had a sense of security knowing that my possessions were safe and secure. If I’m in the area and need a place or extra space for my belongings I wouldn’t hesitate to use this place again.

Most friendly and helpful...you will not find a better service.Reasonable compared to other places. Thank you

Absolutely perfect! The service was easy and efficient.

Super accommodative, helpful, and very timely. Affordable storage!

Great customer service!

Kim was very helpful for a short notice rental, and set me up well so I could get out of town once school shut down.

Had a great experience! Kim was very helpful during my move!

Great experience today working with the Property Manager Kim at the Castle Drive location. Customer service is top notch!

Kim was delightful. I just needed to get a U Haul to move some furniture around and she made the process easy. She was friendly and personable even on this quick transaction.

Kim was wonderful and made my uhaul rental process simple and easy.

Today was my first time dealing with iStorage and my overall impression is highly satisfied. Kim provided exceptional service by giving me her undivided attention and a tour of the facility. I can not explain how critical this was in my decision to select the Madison location as the facility that I will rent from. Great job and ask for Kim if you ever want a great customer experience.

Kim is so helpful and friendly.

Great service

Kim is so helpful with my storage needs. Not only did she replace the two lightbulbs in my storage unit that had burned out very speedily, she also arranged for me to have a another unit in advance of my needs.

A great place to deal with

Kim Laney was informative, helpful, kind, and extremely patient ~! I would reccomend istorage to anyone because of how welcome she made me feel!

Kim was the BEST!! She answered and was patient with every one of my questions!! ❤️

Had to change contact info address and credit card on file last week. Kim was very helpful.

Beth is the person for any help and a great and friendly thanks Beth for helping me to get a storage ...

Elizabeth is Awesome! Super sweet and always willing to help!

I just love this place & would recommend it to anyone! Paige and Beth are just the sweetest ppl, so friendly and personable. The place is clean and secure with all these cameras around

I LOVE THIS PLACE! Beth and Paige are so friendly and always give great customer service! The place is clean and secure, I wouldn't go anywhere else.

Beth gives great customer service, she's such a pleasure. Very easy going with great communication skills

Rented a Uhaul from Paige and she was very nice and helpful.

Stopped by for a Uhaul rental again. Thanks Beth for the help

Paige was awesome! Second time renting from here and will make this my go to place for storage and uhaul rentals!!!

Beth and Paige were so nice and knew exactly what I needed!

Well taken care of by Beth and Paige.

I have rented several storage units throughout my years. And of all of them, I have been most impressed with iStorage on Castle Drive in Madison, AL. Not only is the property cleanliness above par, the customer service of the staff has exceeded my expectations. They are extremely helpful and knowledgeable and accommodating without putting their business in jeopardy. What really made the biggest impression is that they made me feel like a real person not just a paycheck. Both of the women employees that helped me feel like they genuinely care about my needs and the needs of my family....which is very rare nowadays. Thank you iStorage for giving me hope in humanity again. I have and will continue to recommend you to everyone I know and meet. God bless you all.

Fantastic service, was able to get a great spot the day I needed it, and at a great price! Definitely use iStorage.

Picked up some packing items. Little expensive but worth it to not drive out of my way! Beth was wonderful

Great storage

Great facility. Stopped by for a tour last week and will be back to rent a unit and Uhaul truck in Sept. Thank you Beth and Paige for your smiles

This place is awesome!! Very convenient and friendly, we had to get a storage unit for just a few days and also had to rent a uhaul and the process for both was very simple! Would definitely go back if I ever needed at moving truck or storage unit.

Moving is stressful enough. Beth made my move very pleasant and I must say enjoyable. Thanks Beth for all your help and that BEAUTIFUL smile!!

Stopped in for a tour and asked questions. Beth was very professional and answered all questions asked.

First of all my husband and i travel all over the states due to his work. We rented two units. They are very clean and secure which they usually all are. It’s the customer service at this location! You couldn’t expect more professional manager. She’s was so kind to us and welcomed us to the area. It’s nice to have the first person u meet in your new home town be so kind. I will be referring her location to all my husbands co workers that are moving to town here. She Just really deserves recognition for her going beyond excited to give us a nice experience.

Really friendly people and a really good deal

Very helpful and polite staff!

Kallie is an asset to the company. Great customer service!

The staff is very friendly and accommodating. The units are in a great location, and are priced very affordably. I wouldn't rent anywhere else in town.

I was looking for a place to store a boat trailer and istorage had a couple of open locations, I had never used these folks before so didn't know what to expect. The employees at the Madison location were very nice and helpful, I would recommend this location to anyone who has a storage need.

Friendly service. Had hand trucks and other equipment available to borrow.

Excellent customer service.

Very friendly staff. The storage facilities were found clean and we needed two units as well. They were able to find two units close together so we were not running all over the place since one was climate controlled and the other was not. We have used other storage facilities in the past and will now only use iStorage.

A clean, well-run facility that has a very courteous staff, plenty of available units, and they are always glad to be of service. The manager of this location, Kallie, in particular seems to have a genuine concern for customer needs and inquiries. If you need a storage unit that is well-run and close to all the creature comforts of Madison, AL, then this is the facility you should most definitely visit!

I came in to the Castle dr location the other day to ask about a uhaul, I was approached by Mrs. Kallie. She was very helpful with trying to find me the right vehicle. If I ever needed a storage unit or another uhaul, I will always go back to iStorage on Castle Dr!!! Thank you Kallie!!!

Best climate controlled storage!

Best customer service!

Service was excellent. Reserved storage unit online. Quick and price was excellent. Went in with hyper 5 yr old and agent pulled out coloring books. ;) Highly recommend!

Sonja is great!! Great place.

This place is great and Sonyia was so helpful and kind and friendly,you dont see that very much these days..thanks for such a great experience..i would recommend iStorage to everyone i know...

The cleanest and most secure facility I have ever used.

Very professional and courteous :-)

I am satisfied with my service here

Good management and service and secure facility.

Sonyia is a wonderful manager! She is very versed in her managerial skills. Sonyia, keeps her vendors, tenants, and perspective tenants hyped to what is going on in the storage industry. She inform all of her consumers of her monthly unit specials as well as her Merchandise of the Month special. If you ever need an expert opinion on storage needs or moving materials, Sonyia is the person to consult with.

Clean facility, great customer service and Sonyia is an awesome Manager.

I just wanted to say I had a great experience at iStorage. Sonyia was very helpful and knowledgeable, The facility was very clean. I would recommend iStorage to anyone looking for a place to store their things.Thank you Sonyia!

Had a great experience working with Sonyia. She was very personable and professional. I was in an urgent need and she calmed us down, worked through the options and found a solution that met my needs and budget. Would recommend highly. Thanks Sonyia!!

I had a very pleasant experience with this location. The manager Sonyia was very kind and patient with me and all of my questions that I had. I would recommend this location to anyone that needed to store their items and I would come back if I had any storage needs.