It is on rare occasions that I take the time to write reviews of a company or service, today is an occasion, in my opinion, for exception. I take great pleasure and giving special recognition to Craig Sarno, Property Manager at this Peabody location, who has gone above and beyond his duties and job description to fulfill all of our needs, in particular emerging and extenuating circumstances we found ourselves in, with care, compassion, solutions and timely resolutions to all of our unique needs with a grace and professionalism that was beyond all of my expectations. You wouldn’t think something of this nature would arise involving a storage unit, but there was a family accident, health issues, and access meeting critical and time constraints necessity to get into our unit whose lock also was malfunctioning. I want to commend you on your employees who I was also pleased to learn is new to your team but performed in all manner of a veteran of your company. He is certainly an asset and a valued employee and me not having a unit at your facility would never look elsewhere if needing one or recommending one to others than to iStorage. It is because of members like Craig, of your team, that turn “ having a storage unit“ into “a place to store our most valued and treasured possessions with a sense of security. Always knowing that they are safe and in good hands. Thank you for the gift of this and thank you for having team members like Craig on your staff.

Great staff that is super helpful!

Katie is very helpful. She cares about the customers an goes out of her way to help. I’m glad to do business with istorage the property is always clean. I have nothing bad to say about this place!

Katie, the property manager, bent over backwards helping me today! Her willingness to be resourceful and compassionate are an invaluable asset to this facility!

my name is matthew i came by looking for storage and katie was very helpful in helping find the right size unit in my price range. Best service i have had in storage. Next month i will be renting because of the great service i received

I had a few questions so I called an i spoke to Katie who answered all my questions she was very nice an helpful. I need storage in a month and I will be going to see her! Thanks istorage!

Kate was very helpful and informative. She helped me in deciding to use iStorage. Highly recommended.

Great service they made the whole process quick and easy

Went there on Friday October 2 2020 . I have never used storage units before and after spending time with Mary I ended up leasing a unit she was so friendly and helpful and very Knowledgeable that I didn’t even have to look anywhere else . I gave it 4 stars because I haven’t moved anything in the unit yet and want the full experience so the potential for 5 stars Is there .

very friendly staff quick service they got what i need within 30 minutes i had my storage unit

Katie was a great help answered all my questions thoroughly with no issues at all!!! Wish I could give it a 6 star

I had questions about storage and Mary was there to help me the whole way. She was knowledgeable and patient in handling all of my many questions. It was a pleasure working with her and iStorage. Thank you Mary!

I needed a storage unit prior to moving. I was stressed about the process because I've never used a storage unit before. Katie, however was very helpful. She explained the whole process and made everything easy. I'll definitely be a returning customer. Thank you

I’ve rented here for many years and never had any issues. When it was time to move all my things out of storage, Mary in the office, was helpful closing out my account for me...thanks iStorage Peabody!

Great place, great people

Dana at iStorage made the leasing process so easy. She explained the process thoroughly and showed me the space. She is friendly and very professional! Great rates. I recommend iStorage.

Just rented a unit in the Peabody facility. Dana was very helpful and Informative in the process. Made the move easy and smooth!

Dana was great to help find a unit that fit my requirements and made sure I had a nice clean smelling unit when the first was not up to par. Definitely recommend dealing with Dana directly.

Working with Dana was a pleasure. She wasn’t pushy, she was very helpful and informative.

Dana in Peabody was very nice and very helpful....way BETTER than PUBLIC STORAGE!!! only thing I'd ask is to hav more dolly carts in each building!!

I'm sharing a review of iStorage in Danvers with a bit of a complicated situation. My father suddenly passed, and after months and months between making payments, late payments, fees, going back and forth there to get my father's and other family's belongings, I was probably a difficult and frustrating client to deal with. But nevertheless, the property manger, Dana, was always a pleasure to deal with. Upon each and every one of my calls, she was kind, friendly, personable, empathetic and understanding. She was not judgmental of my situation and guided me through the process of being able to vacate my Father's unit. No matter how late I was with payments or how many times I called, she was always kind and gladly assisted me in breaking down my total as far as fees went. Overall, I just had a very good experience dealing not only with her, but within the unit itself while going through an extremely difficult hardship in my life. Besides personal reasons, the storage spaces are clean, neat and roomy, easy to access and are very well secured. I felt very safe leaving my family heirlooms there to hold while I was unable to go there and get them immediately. I felt the monthly prices for the units were also pretty reasonable as well. I would suggest looking into a unit at one of their locations in the future if you are looking into a storage unit for yourself. I did like the Danvers location because it is built on a bit of a hill/inclination, which I thought was a nice touch of privacy and water protection.

IStorage team was very helpful and got us our storage unit all over the phone and email in a simple process. This is the second time we have used this location for storing college dorm items when school is out of session.

Dana was excellent will definitely recommend the peabody location

I have been a customer since 1997,and can tell you that the property manager (wich has been there for all these years)she is the greatest!I strongly recommend!

Had a totally great experience with Mary today on my checkout ! She made everything so simple for my father to take his old car out for the summer ! Great experience all around !! Highly recommend them for your storing needs!

We have had a storage unit at iStorage Peabody for several years. We always have had great service and a clean, accessible storage solution. Our storage needs declined so we arranged to move our belongings to a smaller unit. Mary was of great help in finding us the appropriate unit and she helped make the transition seamlessly. The personal attention we received makes iStorage Peabody special.

This was my first time renting at istorage. Mary was awesome she showed me a few different size units and helped me decide which one was right. She was really friendly and helpful, didn't at all seem to be in a rush. Wonderful worker. Will highly recommend to family and friends.

A few years ago I rented from Dana Hill at iStorage in Peabody and had such a great experience that when it came time to have to move again and we needed storage I knew that I was going to come back here. She is so helpful and sweet. She answered all my questions and showed me my unit. The security is top notch and the facility is clean and well maintained. If you need storage this is definitely the place to go to!

Dana is AMAZING. Super friendly and helpful! She accommodated us for our last minute rush to find a unit. The facility is clean and well maintained. Feels like going to a friends house, just great all around. Thank you.

Dana and Steve give quality service.

Dana was amazing!! She helped me get what I needed which of course I had no clue on the size of the unit I needed. Highly recommend renting a unit here!!!

Super helpful and nice. Would definitely recommend

Dana is very friendly and helpful. She helped us to find the right size for our second storage. The location is great and secure. The facilities are very clean and well maintained.

The facility has met my needs and Dana is always responsive and super helpful.

Dana was kind, funny and very adept at her job

Really nice lady took care of us

I have to start by saying this is the first review I've ever written, that being said I was compelled to write this because the customer service at iStorage is the best I have ever encountered. Dana, the manager was friendly and extremely helpful. She went above and beyond her job. The place itself is very large and we'll kept. I would absolutely recommend iStorage to anyone.

Great service from Dana.... She is a pleasure to deal with.

Dana is so helpful and positive. Great experience.

Great service. Steve in the main office was a pleasure to deal with. Clean and up to date facility.

Very helpful, and friendly service.

I’m so happy I Chose this place to store my fathers antique car for winter. Dana’s attention to suiting our needs was beyond satisfactory She was super friendly,polite, and professional.

Great place for storage! Good security, location and prices. Dana was very helpful. Thank you!

Dana was very helpful and great customer service. Unit was clean and Dana actually moved our unit closer to the entry. Thanks again and highly recommend this storage facility

Great service - thanks Steve!

So far so great !!

We recently rented a storage room in Peabody. Dana was very friendly and helped us make the right choice for our needs. We were pleased with the rate. The right room at the right price. Thank you Dana.

Great experience for a 1st timer. Dana was fantastic and made it easy and comfortable.

Excellent customer service! The storage areA is very clean. Security is great on site. This is the second time I have needed storage space, I didn’t think of going anywhere else. I highly recommended this I storage in Peabody

Wonderful experience renting my first storage unit. The manager went above and beyond expectations, shared everything I needed to know, showed me numerous options, help me decide and I left with a smile on my face. Thanks iStorage!

I am happy with the place, clean, fair price. Very friendly staff

Awesome service! Very nice people with a nice and clean facility!

It was quick and easy rental. The lady named Dana helped me with the process today. She is very nice and explained everything.

very good service Dane is best manager I've dealt with in the storage industry 5 stars!!!

Terrific experience. The facility is secure, clean and very well maintained. The owners are really nice and helpful any time. Price to value is spot on for such a good location and easy access.

I've been using this facility for several years. It is clean, safe and easily accessible during all hours. Recently I decided to downsize to a smaller space. I just had to take a moment to commend iStorage associate Dana Hill for her great customer service. She was very helpful, knowledgable, warm and friendly - the kind of person you would hope to deal with at any business but sadly often do not. Thanks Dana!!!

Dana the manager was awsome. She showed me a unit and explained everything clearly. I was in and out quickly and got a great promotion as well. I need short term storage and this place was the best location and price I could find. Thanks !

Manager was great and tended to all my needs. They also have very competitive pricing and easy location to get to with truck right on 114 in Peabody overall awesome place. 😁

After shopping around at rates for storage units online I came across istorage. I went into the main office to check out the building and look at the size of the units. When I arrived I was greeted by the manager Dana Hill. The first thing she mentioned to me was the promotion that was going on offering one month free, she then took me on a tour to check of the unit to make sure that it was the best fit for us. When it was time to do the paperwork it was quick and smooth with all questions answered. I left feeling confident that I had made the best choice and had no doubts that my belongings would be stored safely and properly. I had came back a few days later with my Uhaul to unpack my items in the unit, unfortunately it was after office hours and I had forgotten to call Dana and ask her to remove the locks on the unit. 5 minutes after I left a voicemail and was having a panic attack thinking I wasn't going to be able to unload my things she called me back to let me know that she would be leaving the keys for the locks for me and I had nothing to worry about. Dana, I cannot thank you enough for your amazing hospitality and customer service skills. I highly recommend istorage and the manager Dana Hill. Thank you!

Incredibly helpful and flexible, the sweet lady behind the counter also helped me pick out the perfect unit I needed after I reserved what I thought I needed online. Convenient location too.

The storage units are clean, the manager Dana Hill is extrodinary, she met our needs when we were in a pinch and assisted us with making our moving transition with no stress and had amazing customer service skills and accommodated us with our needs. Hospitality was appreciated, thank you Dana!

Dana was amazing. She helped me out with very little time, I was running late for work and came right before closing. She was honest, sweet, and the most helpful person I have dealt with in any place of business in a long time. Thank you Dana!

Had a really positive and easy experience obtaining a storage rental. Dana, the office manager, was super helpful and really nice, and was able to rent us a unit that was easily accessible for my elderly mother.

Dana at the front desk is very friendly. She explains every detail with a smile. My husband has PTSD and has a tramatic brain injury. My husband asked her several of the same questions over and over again. Dana answered with a gentle voice and a smile. Thankyou Dana. Storage unit is a great price with many different sizes to select. Would recommend to all.

I worked with Dana setting up my storage unit rental. She was professional, pleasant and helpful. There were no surprises when I showed up to finalize the rental and I would highly recommend iStorage for anyone looking for some extra space. You'll be lucky if Dana is the one to assist you.

Dana is wonderful! Always a smile on her face and very helpful. I have 3 storage units and she has been a pleasure to work with on every one.

Dana Hill was excellent to work with and made the process of renting a storage unit at IStorage so easy. She was working with another customer but quickly assisted us so that we could look at the different sizes and by the time we got back she was ready to get the rental agreement completed. Would highly recommend this facility to anyone needed a Storage Unit!!

Nicest storage facility I’ve ever used, and I’ve used a few. It even has a nice bathroom!!! Dana is lovely and helpful, has been there since I last stored stuff there 18 years ago. She’s a good person to deal with at times of transition. No problems.

Great manager, super clean, great price.

Dana is the best. I was happy with the storage unit, facility and the service.

Great experience and help

Great service from Dana.

I typically never write reviews but felt the need to make it known about the excellence of service associated with the this particular place. The manager on site was extremely accommodating, polite and transparent with the process goes. I fully recommend using this location for the service and prices that are offered.

Dana is so wonderful! I originally stopped by to rent a 10x10, but I didn't really need all the space. She helped me with an available storage space of an 8x10, which is cheaper than what I was aiming for. Thank you Dana!

Dana is amazing so kind and caring!! Very helpful!

Perfect

Great Storage Facility. Dana is super Helpful in getting your storage needs met and handling any issue Promptly and Professionally. I Highly recommend iStorage, especially the one I am Familiar with in Peabody.

Excellent customer service!

Dana is very friendly and helpful. The facility is very well maintained and the location is great

Dana was awesome. Speedy and informative service. Don’t know why I didn’t come here to begin with! Got a first floor unit too!

I love the customer service. Manager is so sweet. Answer all my questions, she is very patient explain everything right. Thanks so much for your help and service!! I will recommend this place in the future. Even i just have a little time with it. Service its the first step!

Great storage facility. Prices are very reasonable. Office staff are helpful and very nice.

Not too expensive, clean.

Dana the store manager is fabulous, she made us feel at home right away. I would certainly recommend this place awesome !

Dana has consistently gone above and beyond to provide us with excellent customer service. She is diligent, organized, proactive in letting us know anything relating to our unit, and extremely accommodating. I give this place 5 stars!!

Repeat storage of Mini Cooper convertible for the Winter. The facility is in excellent shape, immaculate, and the store manager (Dana) s very accommodating. Feel like family after just this short history. Will, and have, highly recommended the facility and will take advantage of the services again.

Dana was very kind and helpful

Dana was warm and very welcoming while helping me get set up with my new unit. She really is the definition of what customer service is. The process was easy and the property is maintained. Also, it felt safe and secure. I would highly recommend Istorage in Peabody to anyone looking for extra space to store items. Thanks, Dana!

Dana has been a huge help to me! I have stored my things due to moving twice and I came back to Istorage the second time specifically due to Dana being there. She is a great help to me, a friendly person and I look forward to seeing her when I am there!

Dana was awesome! Had me set up and moving in quickly. Highly recommend this self storage!

Dana is amazing. She helped me figure out the exact size unit I needed back in August. I just got all of my stuff out of storage and she was so helpful with figuring all of that out, and ending my storage. It’s sad knowing I won’t be going there all the time anymore and seeing her bright friendly smiling face. She is amazing and extremely helping. The facility is nice and big and the lights are bright inside. She keeps extremely neat and tidy in there.

1st time with there services..Good experience..fast set up..freindly..Dana actually let me use my sister's credit card for initial contract setup fees..with my sisters approval in person...then day of move in she ran it. No problems. Ty guys

Dana is professional, kind & excellent at her job. While juggling multiple customers, she made my experience as smooth as possible.

Anybody would be lucky to have Dana Managing their company

My family has had a few storage units at iStorage over the years. I just got my own the other day and had a great experience with Dana as she helped sign me up, super friendly and stayed open until I rolled in after a LONG day on the road. Lovely people and great facility!

Istorage is convenient and has great rates. Dana was very accommodating and pleasant to work with.

I chose this facility due to the convenience of being able to pull my truck directly up to the storage unit. Unloading a huge truck was quick and easy thanks to their spacious units and wide lanes. The whole process was made even easier and more enjoyable by Dana, who was very well organized and a pleasure to work with.

Dana treated me with the utmost respect when I purchased my storage unit. She is very knowledgeable, and made the process very easy! I highly recommend if your looking for a storage unit you go and talk to Dana!

Dana had me set up in no time ! And was awesome to deal with !! Highly recommendable!

Amazing customer service. Fast, friendly, and helpful! Highly recommended!

Excellent experience. The move in was easy. The price was great! The staff is very helpful and nice. We highly recommend this facility.

Second time using a storage place and couldn't be happier. Dana answered all my questions and put my mind at ease with the great security. I did a lot of research. iStorage has GREAT reviews and they are accurate !!! Place is the best !!! Thank you Dana !!!!!!

Good rates 24 hr. access

Nice storage units with good accessed hours.

Dana is the best! She is always friendly and gives you her best. The storage facility is conveniently located and 24/7 access.

Clean secure and reasonably priced. Not much more say.

Easy move in, exceptionally easy move out. The manager, Dana, is very pleasant to work with. The units are clean and the pricing is affordable. If you need a storage unit, I highly recommend Simply Self Storage in Peabody.

Clean, convenient and affordable. This is a very well kept business and the manager, Dana, couldn't be more helpful and friendly. I would recommend this to anyone who needs an area for storage.

Great place! Dana was extremely helpful and accommodating to my needs.

Excellent customer service. As we all know, moving can be stressful but Dana made the storage process easy and pleasurable. I was also able to get moving supplies at the same time, which saved me lots of time and hassle. I highly recommend Dana and Simply Self Storage.

I rented here in 2015 when I had moved across the country, and decided to rent again this summer based off the friendly service and ease of use from that experience. Just renting a 5x10, but am very happy with the service and facility. Dana was super helpful and friendly. Definitely recommended, plus you can grab coffee or a burger within 100 yards when you finish!

Dana is a sweetheart and was very accommodating!! The 114 location is very convenient and safe!

Dana was most helpful throughout the entire process. Facility is convenient and very well maintained. Recommend highly. Thank you so much for everything!

Amazing customer service! Great prices! The manager Dana was the best! :)

Clean, safe, organized and convenient. Dana, the manager, is very nice and helpful and found me the right unit without upselling or pressure. She patiently answered all my questions, which I'm sure she's heard a million times, and showed me several units before I decided to rent. I had visited other nearby storage facilities but none were as clean and well-maintained. I'm glad I waited to find this one.

This was the first storage I visit. Everything was so perfect that I rent a storage 10"x10" directly. Dana was very friendly, helpful and informative. I need a lot of information and Dana take a lot of time for me to show me all important things. She has made the process very easy for me. The facility was secure and very clean. I recommend this facility to anyone looking for storage. Thank you Dana for your help. I am looking forward to see you soon.

Dana was very friendly and informative. We have never rented a unit before. Dana made the process very easy. The facility was secure and very clean. I would recommend this facility to anyone looking for storage.

Worked with Dana she was great. Set up easy and quick.

Very fair prices. The facility is super convenient and very clean. The staff is amazing, especially the owners. They're always willing to go out of their way to help and make sure you have everything you need. I definitely recommend this place to anyone looking for a storage facility!!!

Very helpful staff clean facilities!

Dana is a kind and helpful person. She was quick and pleasant in our interaction. Wonderful conversation and wonderful service!

The service was really good. Everything was well organized and clean and the woman working there made it easy. We have rented space at a number of other storage places and this was by far the best experience.

Very friendly!

Just signed up today and was greeted by Dana (by the way started my day with her great friendly smile). Gave a quick tour, price was good. My thanks to her. Will recommend to friends.

Dana has been wonderful through the process of reserving through to loading our storage unit. She is professional and clearly takes pride in her work. I can not thank her enough for the seamless day-of showing and opening of our unit. I look forward to using Simply Self Storage for quite some time. The unit and facility itself is clean, well-monitored, and easy to utilize. Thank you, Dana!

Great customer service!

Perfect location and storage unit. We had a few last minute changes as some plans fell through, and Dana was more than accommodating. Our moving process was very stressful, and Dana’s help is very much appreciated.

Need to move mom's stuff into storage as she is moving into long term care facility. Dana was extremely kind and sensative to the situation. The property is clean and well maintained.

Awesome customer Dana was very helpful

We have been working with Dana and Simply Self Storage doing there property maintenance services for the last 4 years. Dana is a pleasure to work with. She makes showing up to work easy! We always see happy customers and we are always happy contractors when we have a job here.

Simply Self is clean, organized, well maintained and well managed. I have never had an issue here. Dana is always welcoming and always has a smile on her face :) She makes everything much easier!

Buen servicio al cliente, con mucha variedad en los tamaños de los depósitos. Lo recomiendo!

The staff here is great! Easy access and very helpful!

The buildings and units are really well-maintained, and the staff is very friendly and professional. In a business where keeping your stuff safe and sound is crucial, that means a lot. Can't ask for better self-storage.

Melissa, is very professional, helpful and kind.... a cool breeze on a hot summer day best describes the service.. thank you....

This place is very well maintained. I've had a storage unit here for several years now and I've never had an issue. The staff is very friendly and helpful.

This facility is so well maintained and this is my first experience in renting a storage facility. I have been with them for 4.5 years and won't consider any other facility. I love going to make a payment as I am always greeted with Dana' s warm smile!

First day in and they really ask for details to really recommend what unit was best and let me know how much I’m saving! Extremely polite and friendly. I’m actually very happy I came to this location!

Great service

Dana was a great help , she helped me find a unit that would fit my needs and in a timely manner .

Dana was great and the entire process from reserving online to signing paperwork was ultra easy! Thanks for the first full month free!

Great place, great people! My family has rented many units over the years and always been given A+ service.

I Could not imagine going to any other storage unit company in the north shore. I recommend it to anyone looking for a place to store their belongs.

always enjoy seeing Dana and the rest of their staff. the location, units and service lead the industry - high recommendation

I give 4 Stars, Danna helped me select the best unit for my needs. I am a return customer and a return customer for a reason. She was very helpful and even helped me select a unit close to the front of the building and door to make my move easier. She also took the time to connect on a personal level, asking questions about my life and needs when it came to selecting a unit. I recommend Simply Self Storage. Very clean and staff are extremely helpful.

Convenient location, great staff !

I have been with Simply Self Storage in Peabody, MA for the past several years. I have HIGHLY recommended this facility and will continue to. The property manager Dana is very professional and accommodating. This facility deserves many more that 5 stars.

Very friendly staff!

Great facility! Very professional

Good people clean stalls

I have been a renter for 4 years and I am very happy with the service and my unit. I have been dealing with Dana on separate issues that were created by me and Dana couldn't have been more receptive and accommodating. I am really pleased with the professionalism and appreciation for my business that Dana demonstrates. Thank you

Great decision. .love how easy my move was made by choosing them .. thank you!!

Fantastic staff, great location. Made my life very easy at all steps of the process.

This place made getting my first storage unit a breeze. They were super friendly, extremely knowledgeable and helpful in knowing what storage unit would be best fit my needs.

My fiancé is renting a unit from them and had a great experience working with the staff. Everyone was friendly. The facility is clean and well organized.

Dana Hill Finest there is! always helpful, kind & thoughtful! a pleasure to know her !!!

Nice storage location. Melissa was very helpful and polite.

Simply storage was great Dana was awesome great place for storage she helped with all my storage needs I highly recommend

Dana was so helpful and amazing on helping me find the right unit that's suits my move.

First off I'd like to start by saying Dana was super helpful and knowledgeable in her business here. It's my first time renting a storage unit, and couldn't be happier with simply self storage. Things were very simply and straight forward as they should be. Dana got me set up in a matter of no time, highly recommend this location. Not like other shady storage places in this area, property is always well kept and maintained as well, which is a big plus!

Being a storage unit newbie can be overwhelming but Dana made this process SO easy! The unit size was perfect for our needs, pricing is great and just the general customer service provided was great!

Rented space for over ten years. When my door broke it was fixed the same day. Dana and her husband were great facilities managers. Lit was kept clear of snow and ice and always was clean and tidy. Recommend to anybody needing a little extra space.

They are awesome, extremely friendly and professional. Simply storage is the absolute best storage facility I had ever used. I won't go anywhere else. They are very convenient as far as time and space.

I have been renting a unit here for many years and have just added a second unit. The staff, especially Dana, is wonderful to work with and is very accommodating. The facility is well maintained and the location couldn't be more convenient.

An amazing facility. From the cleanliness of the property to the excellent customer service. You wont be disappointed.

Fair prices. Great customer service

Very helpful staff, great location

Been there for 2 years hate that the prices keep going up

Very friendly staff.

I've been using Simply self storage for a few years now and Dana has been very accommodating and knowledgeable. My husband and I weren't easy customers ( We had to come a day early due to a change in plans and switched out storage spaces twice) She never missed a beat. Thank you Dana! We'd never use any other facility. Ronda and Kerry Kersey

Convenient access, great storage options, and excellent customer service!

Great customer service!

Dana was very accommodating and flexible with me having to change move-in dates. The storage facility itself is clean, convenient, and affordable. I am very happy with this service.

I've been using storage units from Montana to Massachusetts for over 10 years now and Dana is by far the most helpful, upfront and well informed manager I've had the pleasure of working with. The price is great and the hours really work for any schedule. So glad we chose this storage facility!

Dana was very helpful and sweet, she walked me through the process and help me choose the right size storage. We absolutely recommend.

Dana was wonderful, very easy fast and convenient! Highly recomended

Great place and price! Dana was awesome!

Made a reservation online--and was called 5 minutes later! Dana was extremely helpful with directions (she was right, I would have missed the entrance) and had me all set with my rental 15 minutes later!

They haven't gotten sick of me make late payments and I love the staff so friendly.

Nice and affordable had Dana help me and she was very helpful with the whole getting started

After long hours of online searching, I came across with simply storage location in Peabody, and I'm glad I did. Their office close at 6pm and Tim was kind enough to wait for us at the very last minute, and he went the extra mile, he showed us the storage area and answered all of our question without a hast or any sign of rushing us out. By the time we signed up it was almost 7pm, so far we had a very good experience and hopefully it will continue like that. I will recommend to friends.