Excellent customer service very seamless process

Lisa customer service was impeccable. I am a returning customer and their service has been consistent.

My door won't go all the way up, I have to have someone go with me to get the door to go up and stay up.

The manager Lisa was very helpful.

Lisa the lady at the front desk was AWESOME!!! I would recommend you every time. The prices were So much better then that place next door.

Overall highly satisfied. Amazing customer service from Lisa. This is my first time renting a unit and she made everything easy and explained everything very well. I recommend this place! Thank you so much!!

Jessica and Lisa were very helpful in helping me decide what size unit I needed. They asked me questions and even took me out to the unit to help me visualize where I would place my things. Would definitely recommend iStorage to anyone looking to store their things.

Good storage place!

Jessica was very helpful in helping me find the right unit at the right price for my family. When I am ready to rent, I will be using the Grand River location and will be asking for Jessica by name! One of the best employees I've come across in a long time!

I came in last week to view the property and look at different sized units and Jessica was very helpful and patient in answering all my questions. She seemed very knowledgeable about the property and the property itself was very clean. Will definitely come back to rent when ready.

Jessica is always very professional and friendly. The facility is always clean and the staff goes above and beyond to help their customers

Really nice place , the manager was very friendly and informative

Very nice and clean

Very clean, manager Lisa was very nice and patient with me. I would recommend this facility.

Great place for packing supplies!

Very friendly and helpful staff, facility is well set up and clean, not crowded.

Nice place, manager is great.

Very nice indoor facility, the manager was very nice and made me feel comfortable storing with her.

Lisa at the facility was very knowledgeable and helpful in guiding me with the right unit needed for my storage space she also made sure that I had everything that I needed to make my move simple and easy and also addict suggestions in areas that I did not think about

very reasonable and clean.

I enjoy being able to store my things regardless of the weather. It rained quite a bit last week and having the luxury of pulling in the building is very convenient.

Love the indoor storage. Great location and staff!

I love this place

Lisa was the most helpful when I called looking for help! Would definitely recommend!

Lisa is great! Stuff is safe.

Very nice storage company , Manager Lisa was great.

Lisa was very helpful. She should me the unit that I rented and suggested covers for my Mattress and clothes for my leather sofas.

Respectful, courteous, and helpful staff. Highly recommend

Sooo nice to have the units inside when it’s so cold out.

Love that everything is inside

I had a great experience with I storage I really enjoyed the property manager Keaton she was very helpful I would for Shirley recommend a friend thank you

The manager Lisa has been very helpful, along with making me feel like family. I recognize her today and recommend her this Year for the peoples award. Keep the Faith!!

Love the drive in, very clean and staff is great.

Lisa and Keaton were very helpful and made the moving process that much easier

I'm a long-time customer of Istorage. I remember when the manager, Lisa, first started at the Farmington Hills facility. She was by far the friendliest and most cheerful manager that I had seen at the facility since I began renting in 2007. Earlier this month, I rented a larger unit and, Lisa assisted me with my new rental. She is just as cheerful and helpful as she was when she first started at the facility. And her knowledge and experience is unmatched. She is definitely one of the reasons I continue to rent from Istorage.

Lisa was Awesome! Great Place to do business with! A+

Thank you for great consumer service

Great Place

We had a great on-boarding to iStorage with Lisa. We secured two units, and moved in to them seamlessly. The facility is clean and well organized. Thankful for the team's dedication to communication and excellence.

The manager was very nice and she made it very easy to get a storage unit.

Lisa is the best

I have been a customer here for years. Lisa and the rest of the staff have been fantastic the facility is always immaculate also.Thank you so much. Loyal tenant Gerald.

Lisa is amazing and was very helpful

Great service and very clean!

Nice facility, Lisa is amazing! She answered all of my questions and got me a great deal!!

Harry was very friendly and it was a pleasant process to rent my storage unit.

That staff couldn’t be more helpful. Lisa treated us great and wants to help accommodate you and your needs! The security of the indoor facility is great and ease of getting in and out is exactly what we needed! Thank you!

Great Office Staff

Wonderful Drive-In facility with some of the most awesome employees I've ever met! Lisa and Harry are two wonderful human beings who go above and beyond to make you happy and make sure that everything is taken care of for you... I would recommend istorage to anyone who is looking for a nice safe enjoyable drama-free experience

The receptionist was helpful professional and she was well-informed....

Excellent customer skills. Clean.

Great service. Very clean facility with very pleasant, professional and accommodating staff. Would definitely rent from them again. I just downsized to a smaller unit because I donated many items. The staff made the transition to the smaller unit smooth and painless. I'm very pleased with iStorage and their excellent staff.

My time at iStorage was exactly what I needed. I felt that my items were safe. I loved the drive in option and that it was all indoors. Lisa was extremely friendly and honest.

Very friendly and helpful staff

Lisa the general manager was real cool, she called me several times to make sure I got what I needed done and made things real simple to. Since I've moved my things into my unit there is nothing bad I've experience. You should go here I recommend

The staff at iStorage in Farmington Hills are very friendly and helpful, and I highly recommend them! After a miscommunication about my storage unit, Lisa was able to help me solve my problem and was incredibly kind and personable. The facility is clean and an affordable option for long-term storage.

Lida goes above and beyond for Her customers. She is absolutely amazing!!! Five stars for her!!! I now have 1 compliant....... When trying to call you cant get anyone on the line. Ive been calling iver an hour noone has returned my call or picked up tge phonep!!!!

I've been with iStorage in Farmington Hills for almost 4 years (started renting back when it was Simply) and I've never had any issues or negative experiences with them. The staff is fantastic and they're always super professional and polite. Lisa is always amazing and is incredibly helpful! The facility is clean and has many storage options for various needs. Highly recommend this location!

Lisa is the nicest person, a plus for the company

Lisa is awesome, I’ve been coming here for years and she is always polite, helpful, and professional!!!

I truly love iStorage in Farmington Hills. It’s cleanliness is impeccable and mostly Lisa!! She’s the greatest ever. She was extremely kind, helpful and determined to find a storage space in their location that met my needs. I then needed a second storage, and even though Lisa was off that day, there was a young man (hate I can’t remember his name) that was determined to make sure I got just what I need at another location, because they didn’t have one for me there. I’d recommend iStorage in Farmington Hills to anyone.

Lisa is always friendly and accommodating. The place is incredibly clean. Affordable and convenient.

Lisa is seriously the best and the reason we continue business with them. Knowledgeable and resourceful. Thank you Lisa for all of your hard work and help.

Awesome facility

So far great. They were very helpful and accommodating.

Great place. Love the drive in unloading. Friendly staff

Excellent service.

Very helpful and very clean in and out service and decent rated prices for storage units. ask for Lisa she was great

I recently started using iStorage again because I used to lease a unit before they took over the previous company. And of course, as usual, Lisa was very thorough by asking me all the right questions so that I had the perfect space and plan for my items. I was impressed with all her knowledge for being at the company so long, and she took her to explain the leasing terms. I would definitely recommend others to lease here.

The customer service was fantastic and the the store manager was very informed about all the aspects if my move. I really appreciated their kindness and effort.

Very friendly staff. Great service. Highly recommended

Lisa is the best!

Lisa was very helpful

Lisa is amazing. One of the nicest people I have ever met and incredibly helpful. I will definitely be referring others in the area to this particular location.

I LOVE Lisa she was so helpful and hands on. She explained everything very thoroughly to me and gave me great recommendations. HIGHLY RECOMMEND!!!

No complaints when it comes to this iStorage location. Lisa as well is absolutely amazing. She communicates very well and is very helpful when it comes to your storage unit. I give 5 stars and would recommend this location to anyone.

I'm back renting with IStorage formally known as Simply Storage in which I have rented for a few years ago and I have nothing but good things to say about the transition and the professionalism. Lisa the Manager and Steve the Assistant Manager both have been very helpful and a joy to do business with. They call you back within 24hours to follow up. Customer Service is very important it can make and break a companies reputation and the difference between renting with Istorage or their competitors.

Very pleasant experience; quick and easy. The manager was very helpful in helping me decide exactly what I would need. I highly recommend the company, and particularly this location for your storage needs.

Very happy w/ my heated storage facility and friendly staff!!

Lisa, the site Manager, is personable, knowledgeable and prompt. The facility is clean, secure and well-priced. I highly recommend her and the service.

good PLACE

Lack of dollies, when I moved I have seen only one and the next two tomes I went. There were none. Otherwise it is a good facility

Very nice place , the manager Lisa is the best!!

Very cool place

Very nice!

Very friendly and helpful

The staff is always helpful and friendly. Very clean facility as well.

Great service. Great price

One of the best storage facilities I've been to!! Love the indoor storage & the fact that you can drive your car through it. So convenient.

Lisa is extremely nice

Lisa was very helpful and made me feel confident as a customer and trusting of this company to do business with. Thank you

Fantastic storage facility. Very convenient and safe. Lisa was so helpful. She made getting my unit stress-free!

Great place , lisa is the best

Very helpful and professional.

LISA WAS SO HELPFUL AND NICE!! The service was incredible, the space is clean and easy to use.

iStorage is convenient and affordable to store your belongings.The facility is clean and easy to access. Also, the customer service is good. Lisa was understanding and quick to solve our issue. She went above and beyond.

Great storage facility , Lisa is the best always with a big smile.

Good place and excellent customer service went and got a storage today and it was a good experience and a good price compared to others around.

Lisa was so very helpful even during the chaotic moments. Glad I chose this place to store my things!

Building is very clean and orderly. Great customer service with a smile from Lisa.

Nice place, great customer service. Lisa was very kind and helpful.

Best customer service from this location. Great hours, love that it's indoors.

I spoke with nicole and she did absolutely AMAZING!! she made me feel comfortable about leaving my things with this company!!! she needs a raise!

Love this place! Good prices and really clean. The staff is nice and the manager is great! Can't ask for more

The manager, Melissa, is extremely friendly and helpful. The units are clean and well maintained. Excellent overall service.

I had a great experience here. I wasn't sure what size i needed but Lisa was able to help me figure out what size unit was best for me and that was so helpful! The place is clean and affordable. I would definitely recommend this location.

My family and I have had our belongings stored here for almost 5 years. Lisa the Mgr is knowledgeable and helpful. We selected non climate control storage unit and all of are things are in the same condition as when we first placed our items inside. Lisa always has terrific advice customized for your needs. My only complaint is that I would like the price per month to go down for long-time loyal customers.

Simply self storage has been an amazing place to store my personal belongings (on and off for the last 15 years). I've been with the Farmington Hills location, under property manager Lisa. She has also been extremely helpful with the storage process, providing tips for making payments timely - as well as keeping tenants up to date, as the company updates its business practices and policies. Thank you Lisa and Simply Self Storage!!!

Really didnt think a self storage trip would brighten my day but after watching Nicole kill a rush with kindness I new the place had to be just as great. Once it was my turn to set up I was in n out with special requests handled the same day!! Nicole's a self storage soldier. Much love

Great facility Lisa takes care of the place. Friendly staff as well

Lisa and the staff are friendly and excellent at what they do. Great prices. Highly recommend!

Lisa has the best personality and is very helpful.

I've rented units here on 2 different occasions and Lisa has been the greatest help both times. Highly recommended, clean, safe, well kept facility but could use some more dollys/carts for public use.

Great storage facility in a good location and a good price. Later access than most facilities. Drive in building means you are never trying to move stuff in the rain or snow or fighting other tenants for parking space under an awning. The manager, Lisa, was always friendly and helpful as was the rest of her staff.

Good place ,great price, friendly

Great storage facility. Customer service is fantastic.

I needed a storage and they give me the best deal in town . Lisa emailed her boss and got me a month free and the lowest price for a 10/20 around.. Thanks Lisa👍😁

I've used this facility for 2 years. They are great. Lisa, the manager, is wonderful and really looks out for the customers needs.

Very clean

Clean and convenient. Indoor unloading area fit my moving truck.

Lisa and Nicole were the most helpful two people. Nicole stayed late just to help me move into another storage. She was very kind and generous and I really loved her attitude. Lisa was very kind and helpful and had a great attitude as well. I would definitely recommend this facility to my friends.

Great storage facility!

Lisa was AWESOME...Great presentation of the Units...Very Neat and Clean Building...Very Comfortable and Safe with leaving my Personal items!!

Walked in Lisa greeted us. She was very nice and informative. She showed us the unit it was very clean. Thank you Lisa for all your help.

very clean and friendly

Best place to rent a unit!

I rented a storage space from this location maybe a year or two ago and I had to come back. I love the customer service, the employees are awesome, friendly, attentive, it's clean and Lisa. Lisa is the manager she knows the definition of customer service OMG !!!! The way she has trained her employees and the way she runs her location defines hospitality and that's why I returned back to her location. I was impressed when I first met her and I'm still impressed today when I saw her to get my storage space. It's awesome

I love this place. It was very clean and the staff was very nice. I would recommend this place to anyone in a heart beat.

We are new tenants, scheduled to move in today from out of town. Lisa D., has been amazing to work with! She went up and beyond to make sure we were satisfied with the appropriate unit to fit our need! Thank you so much! We look forward to a positive experience!

Excellent customer service from Lisa

I've been renting out a storage unit with them for about 4 years now and every time I have an issue or I need something Miss Lisa is always there to help me and even one time I was late on my payment she called me as like hey is everything okay just to make sure that I didn't forget about us and it was a reminder call cuz I totally did forget but it's more like a family compose to just a regular basic customer service and I really appreciate that especially having to put your stuff in storage and have your life separated so I have no complaints about this place and Miss Lisa D is amazing and the guy that signed me up for my unit haven't seen him in a while he's at a different location now but he was amazing also but I wouldn't trade it for any other storage unit

Lisa was very professional and helpful. She was able to assist me with finding a unit that will fit my needs. Lisa explained everything in detail as well as provided a tour of the building. Very impressed with the customer service and the clean units.

Linda is the BEST!!

I work there

Always helpful and polite... specially Lisa! Thx:))

Nice and clean

Went here as a alternative to a different storage unit I was renting. The manager Lisa was very helpful getting me storage at a great price. She was very knowledgeable with the pricing, and included insurance. As a business owner myself, needing storage for materials. I would recommend this place. THANKS LISA!!

Nice and friendly

Fabulous customer service, very clean units, great prices.

Excellent customer service!! I would definitely recommend this place to anyone!!

Great place. manager Lisa is great too