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No issues easy process went into the office customer service was great all my ?s was taken care of
Everything was fine Aaron was very friendly and helpful
Update to this review. Making the reservation for a storage unit was easy, professional and customer service oriented until I visited the location to finalize the transaction. The person that I dealt with is no longer with the company. However, Sherry who is the location manager more than made up for it. She was friendly and professional and experienced.
I’ma vendor for IStorage, Sherri is amazing!
Sherri is a Beautiful person inside in out loved the experience here ❤️ 10/10 recommendation.
Sherri is Awesome to work with.
Sherri was very personable; super friendly and helpful. Really made a routine, tiresome situation more enjoyable!
Manger is very nice! Yes she is. Omg! When they say be out by 10 you better be out lol it get locked inside the gate. Updated: 05/20/2023 Gates close at 9:30 now. The locks are different. I like them actually. But just my luck mine is faulty.
Property Manager, Sherri was so kind, helpful and professional to my godfather in his moving experience. Thank you Sherri for your caring customer service!!!!!
I have had my possessions in this facility for many years and the main reason I continue to remain at this facility is because of Mrs. Sherri. She is an asset to this company. She has the patience of a saint. I've been there on many occasions when they were transitioning from Proguard with some level of difficulty as you may anticipate but Mrs. Sherri handled each event with grace. She deserves an award!!!!!
Sherri was so sweet & helpful!
Sherry is the best when it comes to customer satisfaction and making that the customer is taken care of and all their concerns are met. I have really been taken care of by Sherry.
Ms.Sherri always go above and beyond with helping me with my units ..I've been a customer since proguard..Ms.Sherri is a keeper and have great customer service..Thank you for always being kind..
Ms. Sherry was the best! I really appreciate her customer service!
Sherrie was very nice, she helped me through the process well. Highly recommend visiting in person to check the reservation!
The staff (Ms. Sherry) here are SO friendly, and it really helps to make the process of storing items during a move easier.
I’m here at the I storage I lost my password and heather H and sherry moma help me get back on the right track awesome great poeple
Sherri & Heather are the most kind and friendliest ever! I came in with multiples unit reservations and they helped to correct it and helped resolve the matter without any hassle. The facility is large, quiet, & clean and the first month or so has been easy. Not sure how long I will rent here, but it seems to be a safe & friendly place.
Sherri and heather were amazing people and wonderful to work with
Miss Sheri's customer service is out of this world no one can beat her me and my husband do we have been renting here awhile this lady always has a smile on her face and always has the property clean and the prices are great as well I just love her sometimes I come in just to say hi and check on her
Make sure he has the best customer service in the world good God istorage I don't know where you found her but you need to keep her
Heather was extremely helpful, she made the process easy and was amazing to work with! Thank you so much!
Thank you Cherri for helping in such a short notice. My previous storage was broken into and I needed to move fast and thank you for the first free month.
Amazing place to store your things and Sherri is amazing helpful
Sherri is always so helpful, makes the process so quick & easy. Thank you Sherri!!
I LOVE I STORAGE. I LOVE MS.SHERRIE AT THE OST STORE, GREAT CUSTOMER SERVICE. I RECOMMEND I STORAGE KEEP UP THE GREAT WORK. FOR CUSTOMERS THAT ARE LOOKING FOR GREAT SERVICE COME I STORAGE WILL SERVE YOU RIGHT. THANKS AGAIN MS. SHERRIE
The Best customer service in the world. MS Sherri can never be beat.HOPE YOU WIN CONTEST.
Just checked in to confirm our reservation today. Service with a smile is such a rarity these days, but Sherri was a breath of fresh air on a hot Houston day! She carefully reviewed our reservation and got us set up in no time! We recently had a very bad experience with another storage facility in the area, but it’s clear we made the right choice this time around!
We have a daughter in college in Houston and have used several different storage facilities in the area in the last few years. We've had both good and awful experiences. We just moved into a unit at iStorage on Spanish Trail and the process was wonderful. Sherri was super helpful and friendly and very efficiently answered our questions and got us what we needed. We will be back and will recommend to others!
Great customer service Remind me of payment before it's due I love mrs sherri
MS Sherri is great and one of the nicest people you ever wanted to meet. I got behind in my rent and she has updated me and stayed in contact with me to bring my account up to date. I wish I could give 10 Stars!
Although I only rented a unit for a short period of time, everything from start to finish went smoothly and was exceptional - largely due to the property manager, Sherri. Sherri was the epitome of great customer service. The only change I would make is allow for pro-rated rent if you're not renting for the whole month. I would rent here again.
It was awesome ms.sherri was absolutely amazing and made the process so easy would definitely recommend here..
Sherie is amazing. Her customer service was top notch, she took care of all our needs and did it all with a smile!
Ms Sherri was an amazing lady. I knew her at Life Storage and she was great then too.
Sherri was amazing and helpful, she called quickly after I submitted my reservation and answered all my questions to help get a unit. Definitely one of the best experiences I’ve had renting a storage unit during a stressful move.
Sherri is just Amazing! I appreciate all that you do! Thanks for making me feel confident with choosing IStorage!
Sherri was wonderful and made it so easy.
Cherry (the front desk lady) was polite, energetic, helpful! Even helped me find the storage locker! Unit I rented was clean, well-priced — no complaints here. 10/10 Would recommend.
Staff is incredibly helpful and go out of their way to make sure all your questions are answered.
Great Customer service, Clean Unit, Great Personality, Great Location Mrs. Sherri went above and beyond to help me when I couldn’t get inside the door, She had the best attitude and did not feel like I was a bother at all She was very eager to help me… I highly recommend this location…
I came in this morning after an issue I had reserving a unit online and was expecting a frustrating situation but experienced the complete opposite! Sherri and Ocie were so friendly and understanding. Sherri took her time to personally show me two separate units and go through all the steps and everything I needed to know prior to renting. It was my first time getting a storage unit and I’m so happy I chose this business. Thank you Sherri and Ocie for quick and friendly service 😁
Got my first unit with them great customer service and great deals.
Great place great prices and great customer service definitely would store my stuff here
Ms Sherri is the best I love her she really helped me and my family 😍
Sherri is the absolute best customer service representative I’ve come across in a while! She not only gave me a great price but also great advice on how to store my climate sensitive Items. I would recommend this place to ANYONE!
Sherri is amazing! She always have beautiful energy and a willingness to help you in every possible way to make your experience a very smooth transition. Her staff is always willing to answer any questions you may have. Thank you for all you do!
The property manager Sherri was very helpful.
I have been going through financial difficulty which made me very stressed out making my storage payments. Both Sherri and Thomas worked with me. They were both understanding & empathetic. Neither one of them wanted me to lose the contents of my storage which held sentimental contents such as the graduation memorabilia for myself and my daughter. Important documents such as birth/death certificates. They both went above and beyond and treated me like a person and not a unit number. I have grateful to the both of them for the constant contact.
Mrs Sherri is the property manager here and the property has picked up 10000 percent.Her customer service is phenomenal.prices are great ..clean property Keep her I storage !
Mrs.Sherri was awesome she understood what I needed and was very helpful and getting it for me...Sherri is a phenomenal worker the day I came she was dealing with 6-7 different customers she was calm and took care of everybody with patience...I recommend this istorage to anyone looking for good deals...I give it a 10/10...
Sherry is soo nice and her customer service is outstanding... she helped me find the perfect size for my unit and helped me with all of the details that I needed to know.
After dealing with a less than ideal move-out from my home. Sherrie was more than helpful with providing details and answering question I had about the storage place!
Sherri store property manager is everything her reviews say . So impressed with her customer service I can't put it in words . Amazing Lady.
Sherry was very patient and helpful and provided clear instructions for us first timers!!! She saved the day!!
Sherri was so amazing! We came from out of town and just missed business hours, we needed a lock and She went above and beyond to help us and even walked us to the unit. Great management!
The process was fast and easy. I recently rented a storage unit from iStorage Self Storage on 2915 Old Spanish Trail in Houston, Tx online and it was super easy. I accidentally double booked and the process to request the refund was just as easy. The Property Manager Sherri was extremely helpful and very nice and courteous. Would definitely recommend and use again if needed.
Property manager Sherri is freaking Amazing Helped me with all questions and concerns
Sherri is amazing and very helpful. The price is a great but her customer service is out of this world. Love you. Ms Sherri
Today has been one of the worst days ever…. Until I met Sherri at istorage on Old Spanish Trail. I needed a storage unit and on a budget and almost in tears. She was so kind and knowledgeable and made me feel at ease and a lot less stressful. Thank you Sherri from the bottom of my heart. Amy Jones
My appreciation and recognition goes out to Sherry at the manager at istorage she's amazing best customer service I love experience I'm asking marine about Bennett working at across the street at the viejo Michael Lee debate you the amount of For 13 years and I've been here often are and she is with hit's really been a asset big improvement to this place best Customer service experience ever
This place has one of the nicest managers I have ever met and pretty fair rates on the storages.
Today I stopped in to pay my storage and as always I'm greeted with what I needed a warm smile and sweet attitude. I felt like today I wanted to give up but it's something about the manager her on this site 2915 old Spanish trail. 77054. This location and unit is clean and convenient. MY unit is #513. I only pay 78..00 month with good coverage 3000 dollars which of course is a Lil under my product worth but bc I feel so secure with my belonging being stored there. I felt it was ok to only get 3000 in coverage. Mrs. Sherri is such an awesome lady. This company should be thankful for this lady. She had literally help bring up the value on this property. I was once afraid in past about selecting this location bc people were living in the unit,especially ones nearest road. But when lady Mrs.Sheri came they were gone and site was enormously clean. I stop in and got a tour bc I was in process of moving. Week after I chose to give this location my business. I can truly say.I don't regret a moment .. so if your looking a great spacious profession,clean,secure location go by there a take a tour. Make sure u tell Mrs.Sheri Carla short sent you. She will smile then u will have no room not to purchase. Sweet, warm ,ki nd ,business oriented lady.
Sherri is amazing!! So nice & helpful. Thank you Sherri!
Sherri you are the best they need to give you a raise.
Ms Sherri is the best. She was so helpful from day 1. Always kind, informative, patient and engaging. There is another office closer to my job but I made the right decision when I decided to stop and do business at the OST store with Sherri
Sherri once again saved the day! The management here is top tier and makes the process of dealing with a storage facility a great one!
Sherri provided the best service She makes my day every time I see her. Best customer Service in all the world.Best-prices and clean. This lady is always cleaning. I can’t say enough about this lady and place.Good Work Istorage . Keep this lady and your business will SOAR!!
I love the great customer service Ms.Sherri has rendered to be at I storage on Spanish trail. I will reference this business any day of week. Great customer service! Thanks Ms.Sherry.
I have followed Sherri since 2014. I totally Love this lady. She has Best customer service ever.
Sherri knocks it out of the park with service! My job has me renting units all over SW Houston, and this place is better than anywhere on service, price, security, availability, and any issues are handled immediately by any of the accompanying staff. I am transferring several other units to here, regardless of the drive. It’s that much better
8116 was so amazing great customer service recommended to anybody to come to them…
Sherrie took pride in ensuring that I had a positive customer experience considering it was my first time renting a storage unit. Customer-focused approach. Beyond my expectations by rendering superior service.
Contacted iStorage for a quote on 10x15. Their price quote was the best in our area. The representative, Mr. Author, looked into our area until he located a storage that fitted our needs. The representative was quick and thorough. It took approximately 20 minute phone call to complete. Definitely my go to for storage needs.
I meet the best Christian woman...with the best customer service....I was storage searching and she made the decision easy . I love God's people...She is truly a woman of God.....😇🙏
Excellent customer service, polite, friendly, courteous, and professional. Property neat and clean
Very professional in my opinion the best customer service ever. Finally got the leadership this store needs.
Thank you, Sherri - for treating us "like family"! We appreciate you making us feel taken care of, especially since we are leaving another storage facility after the THIRD break-in since we had been there!!
Ms. Sherri was very helpful and energetic and good costumer service.
Ms.Sherri was the best of help with the process and making it super easy.
We have been working with Sherrie since 2014 and she has been amazing!!
Sherri was phenomenal!! Excellent customer service and made me comfortable with trusting this facility with my items even though I’ll have a lock on the unit. I highly recommend this location!!
Sherri was very friendly, helpful, and very energetic. Very excellent customer service thanks Sherri
Mrs.Sherri is absolutely amazing!!!! She relieved soo much stress off of me, during this time! I really appreciate it!
Ms Sherri is absolutely the best warm and welcoming she has awesome customer service happy she was the person I spoke with she made my day better very positive person
I’m so thankful for the lady that helped me when I purchased my storage on January 9th. 🥰 She quickly checked me in and helped me to my storage. I had a rough day that day and she made it 10x better. Thank you so much for helping me to my storage and for cleaning it out for me.
I have a good time with this storage and my stuff stayed safe good people the lady there today January 14th is very nice lady and always have been to me thank you and have a great year Kevin Walker
This is a well-operated storage facility. Thanks for the solid and friendly service by the whole staff.
I am a current customer and tenant of istorage and have been for three years now. A while back the previous management sold the storage location to istorage, and I have to say I was not a happy camper with istorage and their handling of the switch over at that time. I had several issues ranging from no lighting in the unit all the way up to incorrect charges and zero notification of rate increases. Those issues almost led me to move to a different competitor. Fast forward to today just 2.5 months since that time, I can now happily say I am pleased, impressed, and now will remain a Loyal iStorage client. I have three units in this location and commit a bit of money monthly to this company, hence why I was such a frustrated customer. I can honestly say that the diligence, professionalism and ethical treatment of my issues and the current service that customers of this location including me are receiving is beyond exemplary to say the least. As a business owner myself my clients expect nothing but the best results possible, I have an obligation to provide that so I know what it’s like to be a customer on the other end, I can say I have been fully respected as a client. I would like to thank the following people who have shown exemplary customer service that not only meets, but exceeds expectations of what customer service should be. The area manager Maranda Turner was very helpful and corrected items I had concerns with, following with her the division manager Kodie Patterson, took professionalism to a whole different level by correcting the wrongful charges I had, providing a credit on all three of my units as well as reaching out to me directly, providing me her direct number for future reference, and regularly staying in contact to make sure I remain a pleased customer. This continues with the new location managers that have kept the momentum by making sure the premises it’s tenants and the facility remain top-notch! Sherri de la Fuente and Shameeka hunter have continued to make sure that the company remains at its high standards possible. Thank you for fixing these issues and keeping me a loyal iStorage customer! Kudos to you all!
Came in to look at units. Upon entering, i was welcomed by a cheerful Ms. Sherri. She answered all my questions and allowed me to look at different units. I will be back next week to secure a storage. Thank you Ms. Cherri for the awesome customer service.
Ms Sherri was an amazing property manager.She showed me several sizes and was such a Pleasure. I was going to rent at cube Smart but once she and I met and she was so informative that that was it. Customer service AAA
I love Ms Sherrie. ❤️
Since New Management with Sherri as Property Manager and Shameka as her associate this place is 1000 percent changed. This lady came in and cleaned house She knows her business.sweetest and caring managers ever. Customer service is the best I have ever had and I am 67 years of age. Good job istorage you finally have someone that has made a big difference!
Sherri was great, perfect customer service, property was clean, and had no problems getting the unit I need.
Wonderful experience when I arrived my code didn’t work that customer care had given me. I stopped at the office but no one was in a letter was in the door stating to call manager. Mrs Sherri immediately answered and was back in within 5-6 min she set up my gate code and made sure it worked properly before walking me to where the elevator was and then walked me to my unit and showed me how to get in and out the building as well as how to use the lock. Mrs Sherri definitely made my moving transition easy breezy and was very professional. Thank you definitely glad I switched from public storage!!
Great Price, Great Units, Great Staff! I came in to compare units and prices and was helped by the wonderful management. They gave great advice on security and how to store valuables safely. I appreciated their honesty and their hardworking attitude to help customers resolve issues and leave smiling.
Service was great. Business was conducted over the phone. Quick and easy.
I’m glad they have new management in there. Mrs. Sherrie is the best very kind and understanding. Both of the ladies.
Sherrie and Shameka were amazing. They work great together and really made the process easy.
Customer service from Sherri was exceptional. Highly recommend.
Awesome customer service. This location has Ms. Shamika and Ms. Sherry and they both are extremely pleasant and make transactions easy
Overall customer service is good, floors could use some scrubbing, very secure facility.
I want to personally say my grandmother has been using this storage facility for over a year and we hated the staff! Until we met a young lady by the name of Margaret and when I say this is the best customer service we have experienced at this place, she is helpful, and respectful and direct VS the other staff who are direct and RUDE! I had to make a review because this is shocking and makes me think ISTORAGE on Old SpanishTrl is up to changing into a positive way!.
Nice storage great location
Mrs. Leslie has been a jewel. Every question I’ve asked she has answered with a professional attitude. She expedited my paperwork and my move with effortless.
I couldn’t get in with my code and Leslie was able to fix it. Was very helpful
Haven't purchased anything yet, but the customer service was good over the phone.
Very clean and well kept facility
Such friendly and caring crews they are all wonderful and professional always there to help you with whatever you need . I v been with this storage for about 8yrs or more and its one of the nicest and cleanest storage ' i v experienced in Houston . The employees are like a family to me , i give them A plus
Gary and Deanna have always been so courteous to Mr. Southern and me. Mr. Southern was 86 and could hardly see and Deanna would always help him open his unit because he had only one eye. He passed recently and Gary & Deanna were so kind as we cleared out Mr. Southern’s unit. I appreciate all they did to make our rental experience easy.
Down to earth Joanna is a positive & understanding person 🥰 Thank you for being yourself 😉 Don't take her kindness for weakness because she doesn't deserve that , no one does !!!
Storage with a high security and very friendly personnel. Highly recommended for the area around the medical center!
Great customer service, postive attitude, and clean.
Excellent storage facility. Easy ingress and egress. Quick to reserve. Straightforward with disclosures on cost and move-out times. Units generally large enough to park automobiles. Very good first month promotions for cost. A little pricey for subsequent months but overall storage in Houston has skyrocketed in price (and Proguard is within the market rate), so this is not unique to them.
I rented a storage with progaurd about a year ago (advised by my mother) and through this time they have been the most nice people ever. I had to move storages twice and it was so simple and smooth the managers was so understanding and was great. I just move out my storage recently and even that process with them was good I recommend them to anyone
The Overall Knowledge & Friendliness Of The Owners Was Amazing! I Was Treated A Person & Not A Dollar Sign! The Location Is Fabulous & The prices were as advertised. The free month was given as advertised as well as the new tennant referral discount!! Great facility; I'd refer anyone seeking storage space to give them a call or a visit
The Overall Knowledge & Friendliness Of The Owners Was Amazing! I Was Treated A Person & Not A Dollar Sign! The Location Is Fabulous & The Access To The Secured Property Is Simply Amazing I'd Suggest To Any One Needing. A Self Storage Facility To Call Them & Tour The Property & Be Prepared To Be Amazed! The Facility Offers You The Best Bang For Your Buck In Cost & Location; Check Them Out I Dare You To Find Any Storages That Meet Or Beat Their Services & Quality
Top notch facility. Very clean, management knowledgable and helpful. I highly recommend this location.
It is neat and clean. People are very nice!
My experience with Proguard Storage was AWESOME! Management is very professional and cognizant of time and schedules. The storage space was very clean and neat as well as the entire facility and its driveways. The climate controlled storage was very reassuring and necessary in this Houston heat. I will definitely utilize Proguard again in the future when needed. Thanks Proguard
I stored my stuff with them for three years. The facility is clean and well maintained. The managers are very friendly and helpful. They made sure my needs were met, and always returned calls promptly. I have not even opened my unit during all this time, just moved out, and the only thing was a brownish stain on the side of my mattress. I guess it reached too high to the unit wall. Other than that, the whole experience was very good and stress-free.
The owners have great customer service! I recently. Needed to switch to a smaller unit and the owner did it in as little as 5 minutes. I was referred by my mother to come here and I’m glad I did because this is where I will send my friends if they need a storage unit
I really like this location and the staff, Robert and Johanna are great. They are always friendly and helpful. Good place to use
I love the staff her and her husband always had a very pleasant attitude I leased a storage for over22 months and I have never encountered a bad situation
Very neat and clean storage facility. Easy to set up for automatic payment. Monthly confirmation email on status of account. Convenient location.
The mgr was extremely polite and at the time they had a special so we only paid a $20 refundable key deposit for the first month. When we moved out, they had no problem refunding the $20. It was a clean secure storage that i would definately go back to
The manger was helpful and friendly. Very clean and organized.
The storage was clean and roomy, and the owners were always polite and helpful. When it was time to move out there was no hassle and the process was fairly quick. I'd definitely recommend this storage to my family and friends.
Love This Storage If I Ever Need One Again This Will Be The Place I Come.
I rented space here for almost 15 years. Johanna and her sister are always friendly and good conversationalists. The units are well maintained, and any issues where quickly addressed. I would recommend this location.
Staff: Professional ~ Compassionate. Facility: Convenient ~ Clean ~ Accessible. Superb experience.
Amazing, kind hearted people work here. Happy to have done business with them and will recommend all of my friends, family and clients to ProGuard Storage Medical Center.
Very good people, very clean facility "A+"
The lady at the front desk provided me with great customer service. This is my first time using this storage and I absolutely loved it. You cant beat the free month that they offer, I only paid $100 per month.
Great service, clean space, reasonably priced, and made the transition between apartments very easy.
Great place nice and clean great help
Great customer service.
The lady at the front desk is a god send... this is my second time using this storage and I loved it. You cant beat the free month that they offer
Best storage i ever had and i love the empoyees they are so nice!
They have the .most efficient service in every way
clean and even have lights in the storage the people that work there so friendly :-) and willing to help as much as they can
Just south of the heart of Houston you’ll find iStorage at 2915 Old Spanish Trail. Our proximity to downtown makes us a convenient location for businesses and residents in the surrounding area. Over the years we’ve paid close attention to our customer's ever-changing wants and needs. We're also very close to family favorites like the Houston Zoo!
We understand the desire for increased security at our facilities and have implemented features like 24-hour video recording, electronic gate access, and individualized keycodes to help our patrons feel at ease when storing their belongings with us.
To further ensure your items are kept in the best condition, our units have temperature control so your personal possessions aren’t affected by the changing of the seasons. Whether you’re going through a transition, need business storage, or just need extra space, our experienced storage experts are available onsite to assist with move-in and address any concerns you may have regarding the rental process.
Complete your rental online today.
Our facility has a number of great features such as:
- 24 hour video recording on the premises
- Business Storage
- Deliveries Accepted
- Electronic Gate Access
- Extended Access Hours
- Locks Available for Purchase
- Moving Supplies Available for Purchase
- Well-Lit Facility
- Month-To-Month Leases
- No Deposit Required
Directions to our Storage Facility in Houston, Texas
Directions to Storage Units in Houston from the Houston Zoo
- Head southeast on Cambridge St toward Ben Taub Loop
- Turn left onto Holcombe Blvd
- Turn right onto Service Rd
- Turn right onto Old Spanish Trail
- The iStorage facility will be on the right
Directions to Storage Units in Houston from the Texas Medical Center
- Take Moursund St to Braeswood Blvd
- Head northeast toward John Freeman Blvd
- Turn right at the 1st cross street onto John Freeman Blvd
- Turn right onto Bertner Ave
- Turn left onto Moursund St
- Follow Holcombe Blvd to Old Spanish Trail
- Turn right onto Braeswood Blvd
- Turn left onto Holcombe Blvd
- Turn right onto Service Rd
- Turn right onto Old Spanish Trail and our iStorage Facility will be on the right.
Reviews for iStorage Houston, TX - Old Spanish Trail
Sherri is great!
Sherri was very nice and showed us to the unit herself. Entry was easy and carts readily available.
Clean, accessible and Ms. Sherri is a ⭐️!
We needed to store an 2/2 apartment worth furniture etc. We initially rented online and came over to check out storage size. I misjudged and we needed a larger space. Ms. Sherri was very helpful and precise and the transition to a larger unit was smooth. She even held our new baby girl Harper Lee while we filled out paperwork. (Harper was smitten with Ms. Sherri. ♥️ We have been customers a few months now and look forward to a long relationship with istorage & Ms. Sherri, that way we can keep our new place sensible and decluttered. We recommend this O.S.T location and definitely the great staff.
Sherri is amazing!
Sherri is always so helpful & kind! She makes everything so easy & quick.
Pleasant, professional and simple.
The lady Sherri that worked the front desk, was very efficient and knowledgeable. She was also very nice and professional.
Customer service redemption at its finest!
I am a current customer and tenant of istorage and have been for three years now. A while back the previous management sold the storage location to istorage, I have to say I was not a happy camper with istorage and they handling of the switch over at that time. I had several issues ranging from no lighting in the unit all the way up to incorrect charges and zero notification of rate increases. Those issues almost led me to move to a different competitor. Fast forward to today just a few months since that time, I can now happily say I am a happy, pleased, impressed, and will remain a Loyal iStorage. I have three units in this location and commit a bit of money monthly to this company, hence why I was such a frustrated customer. I can honestly say that the diligence, professionalism and ethical treatment of my issues and the current service that customers of this location including me are receiving are beyond exemplary to say the least. As a business owner myself my clients expect nothing but the best results possible, I have an obligation to provide that so I know what it’s like to be a customer on the other end, I can say I have been fully respected as a client. I would like to thank the following people who have shown exemplary customer service that not only meets, but exceeds expectations of what customer service should be. The area manager Maranda Turner was very helpful and corrected items I had concerns with, following with her the division manager Kodie Patterson, to talk to a whole different level by collecting the wrongful charges I had, providing a credit on all three of my units as well as reaching directly, providing me her direct number for future reference, and regularly stay in contact with me to make sure I was pleased customer. This continues with the new location managers that have continued to make sure the premises it’s tenants and the facility remain top-notch! Sherri de la Fuente and Shameeka hunter have continued to make sure that the company remains at its high standards possible. Thank you for fixing these issues and keeping me a loyal iStorage customer! Kudos to you all!
Excellent customer service!
The new manger Sherri is very nice and professional. Highly recommend.
The worst customer service!
No one ever answers the phone or email that they provide and never have the doors open during the posted hours of operation! However, I'm sure they are avoiding the numerous calls of loyal customers while the company cunningly increase the rates in order to protect their bottom line after taking over Proguard Storage!