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Only stopped in for boxes which were fairly pricey. Got a handful. The woman working that day was very friendly. Good interaction.
Quick, courteous service in just minutes!! The process was really easy for me to get started. I'm moving to Houston in a few months and I found their promo online. I chose this location because it's closer to my office and wedged in a great neighborhood between work and home. Connie was very happy to answer all my questions in advance. I was able to move all my stuff into my unit in less than 20 minutes. Their facilities were easy to navigate and very clean all throughout. I'm happier with iStorage, especially if you live/work near downtown Houston.
My experience with Connie has been unforgettable and makes me feel safe and truly at home. I'm new to the area and she has helped me understand how the building operates and welcomed to the neighborhood. I'd gladly be a tenant at this specific location knowing she is here. She is truly irreplaceable and welcoming.
Connie was very professional and helpful .
Ms Connie Jackson has had the best experience that I have ever had with customer service she’s a very kind person we need people like more these days. She truly made my day today
Great company and very kind people! Good rates too.
Connie and the entire staff are some of the nicest and most helpful people you'll ever meet. I have packages delivered here frequently, and they make sure I get them on time, every time. The facility is clean, orderly, and secure. It's everything you'd want from a storage. No complaints from me.
Ms. Connie! You are perfect. From start to finish, I really appreciate your kindness and courtesy. Thank you for explaining everything and for expediting what should of been a long process. If you go in this location, ask for Connie! She will take great care of you! Great facilities and staff!
Awesome friendly staff . The receptionist was great and super helpful to my needs! Great prices.
GREAT LOCATION & VERY FRIENDLY CONNIE !
Clean, helpful personnel, and easy to access the secure facilities. Would recommend to anyone looking for some extra space.
Great service ,Connie was very friendly and helpful,thank you much
Connie was a great help
This is best storage is the best storage out here and the lady at front desk, she’s everything
Oscar and Jose’s teams did an excellent job moving us for our office move. I would highly recommend them. We use 3 Men Movers for all of our moving needs professionally and personally.
Connie, was very helpful in the process of obtaining a storage unit. The place is really clean and easy access to my unit after hours as well as during business hours the staff is really helpful with any questions comments or concerns.
Facility is clean & secure. Connie / customer service is excellent. Highly recommend!
I appreciate Connie so much for the good experience had me in and out. Made sure I got the storage that I was looking for I recommend this storage very clean and kept up.
Connie was so kind and so helpful walking me through the process of getting my paperwork completed for leasing my unit and providing me the best value for my buck! Thank you so much!
Connie was absolutely amazing! I made a reservation online and she made the process super easy when I got there. The facility is very well kept and clean with ample amount of unloading carts and space. Highly recommend :)
Connie was amazing. Good information very happy with service.
I had the greats experience today with the manager conie she was fast and complete my transaction in a timely manner i will recommend all my family and friends to this facility
Smooth experience renting a storage space online. Facility is very clean. Staff is very pleasant. My only issue is that I needed to purchase this “one Of a kind” lock that I will never use when finished renting. Otherwise 5 stars
I love love LOOVE this storage facility! This location is always in mint condition, I have always felt so safe storing my belongings here, I'm obsessed with the fact that everyone has a very unique and long code to access the elevators, the elevators are speedy fast, there is never a shortage of dollies or carts, the office always has water and protein shakes on deck, and the staff is quite literally the best! Ra'quinn specifically has helped time after time since iStorage took over Proguard. He made us feel like nothing was changing expect some new smiling faces. Just recently I was trapped out of the country, stressed as can be. He moved mountains for me until I could access my funds again. Ra'quinn is constantly diligent, he never skips a beat and always has a big smile on his face :) Thank you all for quality service!
Ms. Connie was super nice when we came in to tour. Thanks so much!
Connie was beyond helpful with our move today. We had to add a unit last minute when we realized our current unit wasn’t big enough, and she made it so easy. All with a smile on her face!
Amazing customer service. Super helpful and friendly :)! Clean, safe, and nice environment great location too! Highly recommend!
Connayyy.. amazing. She made storage fun. Easy to access. Clean facility.
Rha'Quinn was so Uplefting and supportive during my moving experience.
Great service! Love my favorite employee Connie!! So helpful and goes the extra mile!
Thanks Ra'quinn! I cannot say enough great things about the staff at this iStorage. I was trying to have movers come into my unit while I was out of state, and the same person picked up the phone every time I called the facility to answer all of my questions. They were able to let my movers in and check in with them regularly so I didn't have to fly all the way to Houston (which saved me a ton of money). It was honestly the best customer service experience I've ever had. Would highly recommend this iStorage facility.
End of the good run
Connie Jackson, the Manager at this facility, goes above and beyond to make sure everything runs smoothly. There were challenges but she always finds a way to deal with them.
Great service and pricing, Connie Jackson was so helpful and friendly and went out of her way to help. Really convenient, clean and easy access. Would recommend.
Exceptional service, friendly, transparent, very hospitality glad I selected this facility after visiting two other locations. I’m glad I came to this facility as my final choice. The young lady Connie was phenomenal she help me with all my moving need. I will highly recommend my family and friends
The lady at the location where we went are so friendly and she answered everything we wanted to know about the storage unit I highly recommend friends and family there.
Connie was awesome-very efficient and helpful!
Connie was great in assiting me with my unit TJ was always awesome to say he was training. I recommend anyone to this facility they are awesome..
Connie, the manager was friendly and competent. One storage facility is closer to us, but we chose iStorage because it is cleaner and appears to be better managed.
Both Connie and TJ have been extremely helpful in getting me set up with a new storage unit. They are both very professional, sought answers to my questions, and resolved an issue with the contact. I would highly recommend this storage facility based on the responsiveness of the onsite manager, Connie, and her colleague, TJ.
I received awesome service from Connie and Onisha even at the end of the day they were kind and courteous, multitasking and taking care of business. They facilitated my storage even when I forgot my unit number, on the spot!
Connie was there when I came to claim a storage unit. She was friendly and very helpful. So far, I have enjoyed this storage option. Highly recommend.
Connie was very helpful and polite. I had not received any communication regarding the transition of new management/ownership from Proguard to Istorage and she made the transaction smooth. Connie is friendly & professional. I highly recommend this location based on her courteous manner. Respectfully, Alicia W. Thanks
I had 2 very professional ladies assist me with my storage account. The ladies are Connie Jackson and Onisha Wilson who assisted me with opening and maintaining a storage locker. Training was very good and their public relations was excellent. Thank you! rel
Connie and Onisha provided me with excellent customer service and professionalism! I'm happy iStorage is now my new storage facility, to take care of my storage needs and supplies! 😊
Connie provided excellent service and found me the exact unit I was looking for at a fair price. I would recommend IStorage to everyone.
Great help I got from Connie! She has the best personality and the premises are clean, well kept and very secure. If in the area, undoubtedly this is your place. Gracias Connie!
Connie was wondering. She helped me with explaining why my payment was delinquent. Great manager at this location
Connie was amazing came in to make my payment, she was very funny
Air conditioning storage
Great climate controlled building
Best storage experience I've had across many states. Proguard is clean, well-lit, and the service is excellent. Proguard is the standard by which all others are measured. Keep up the great work!
This was a great storage facility! Super easy to access as a tenant & management was always super helpful and nice! Clean, air conditioned, and secure!
This storage facility is clean and professionally run. They are fair, customer oriented, and always helpful. It is well lighted, and secure! The climate control is reliable. I highly recommend them
So far the management of this facility goes out of its way to make the experience smooth and stress-free. I will highly recommend the facility to just people of the Management. The facility is always cleaned and well kept. All but positive things to say about the storage facility.
Have really liked this place. Clean and efficient, with friendly, service- oriented management. New management now but they seem to be trying to provide good service as well.
Great facilities with solid amenities. Clean, secure, and easy to access. Staff support is always top notch.
Excellent customer service, clean and accessible facility. The team that helped me out at this location was always quick to respond and extremely helpful. I will be renting here again.
Clean air conditioned no weirdos seemed fine
Well run facility in midtown. Rented storage for nearly 3-years. The facility is kept spic and span clean! Front desk staff are always courteous and professional.
My experience with ProGuard Storage was great. The facility was always very clean. Steve & Mimzie Wilinski, do an excellent job. Thanks for your professionalism!
The managers of this location are thoughtful, helpful and professional. The facility is clean and very well run.
The staff and faculty are fantastic! This is my 2nd time renting from this location and I can’t be any happier. The staff is friendly, the building is clean and in a great location. I always recommend this place when ever someone ask about storage units.
I love them!! Sweet people!! Got me situated so fast!!! If you’re in the area, lease here!! Sweet sweet people ❤️❤️❤️
I have used several storage storage companies through the years and this is BY FAR the best managed and cleanest I have seen. The people here are so helpful and take such good care of the facility.
Clean facilities, friendly staff, very accessible. Felt very secure - each unit is given a unique code to access the elevator. If that code is not entered, and your unit door opens, the office is notified by an alarm.
I used this storage facility and had a positive experience. The facility was clean and the staff was very friendly and professional. They helped make the move in and move out process a stress free experience.
Great staff, great prices, and great environment. I would recommend this storage facility to anyone who wants to secure their belongs
When this location opened, I was one of their first clients. At that time, I needed two units. I have only one unit now, but cannot say anything less than helpful and efficient about the on-site managers that have moved in and off the location. I particularly appreciate the cleanliness and the covered parking that is also kept clean. No trash at any time.
Friendly and helpful people. The facility is new, clean and easy to access with reasonable rates. This is the best facility I have used in the past twenty years.
We had a great experience at this storage facility. The managers went above and beyond to keep our move in and move out contactless and safe. Couldn’t have asked for better service and will definitely use this facility again in the future!
Best storage place ever. And the managers are an absolutely AWESOME couple!!!
Eric and Jackie Lipinski are phenomenal! My experience at Proguard Storage has been remarkable. I’m thankful that Eric and Jackie Lipinski are over looking the day to day operations at Proguard Storage. I couldn’t imagine them not being there! Thank You for your hard work and dedication guys!
I had the best experience at Proguard Self Storage. I loved the sense of security, the good attitude from employees and the simpleness of the process for a storage space.
Very easy to sign up. Staff is very kind and helpful. Units are clean and well-priced. Great facility!
Great facility, they're honest people and the facilities seemed very secure and clean.
I’ve used this storage unit location now twice and both times I had amazing experiences. Great prices, great staff, clean location and excelled customer service. Highly recommend!
Clean units, wonderful staff! Overall amazing experience and the unit was well priced. Would recommend to a friend.
I enjoyed my time renting at Proguard self storage. I never had an issue the facility was always clean. The managers Eric and Jackie Lipinski are the best of the best. They always have a smile on their face when I come in. Also they are so friendly and loving. I will recommend them if anyone needs to rent a storage.
Really great team of people here they are caring and super friendly I highly recommend this location to anyone who needs a storage unit and plan on moving in or out of the Montrose midtown area. I do plan to use this location in the future for sure.
Very positive experience. Easy to sign up for a unit. Well secured facility, clean and always playing the best music. No issues or confusion with their policies. Responsive to emails and very kind.
Although a bit more expensive than others, the service and security were excellent, the hours reasonable, and the move out was a breeze. Many thanks!
I had a storage unit for two years and they were excellent! Clean, secure and the management is very helpful. Highly recommend!
The facilities were very secure and clean and the service was exceptional.
Awesome and friendly customer service! Love the management.
Very nice long term storage that is close to the city center. Convenient and cheap
The best customer service ever!!!! Ms Jackie and Mr Eric are the best! They exceed their expectations!
The facility is clean, easy to access and a pleasant environment. The managers are friendly and professional. I would definitely recommend this facility.
Absolutely amazing experience here! Jackie and Eric are wonderful to deal with. Very nice security features, including cameras everywhere, coded elevators and doors, mover codes (so you dont have to give out your own), and 24 hour support from office as they stay on site. This will be my choice for storage for a long time.
After opting for early retirement in 2009 I eventually sold my condo in Montrose, moved to Puerto Vallarta, Mexico and rented a storage unit for things I didn't want to ship to Mexico but also didn't want to throw away. The people who run Proguard were so nice, the climate controlled facility is nice, and accessibility is excellent. After approximately 9 years I closed my storage unit this month. To anyone needing a storage space I would say Proguard is excellent. All of the things I put in storage were in excellent condition when I retrieved them. Many thanks to Proguard Self Storage.
Eric and Jackie are the best managers! The facility is awesome and super clean. It is well lit and secure. I recommend this place to all my friends. Excellent experience!
Jackie and Eric are amazing managers. Proguard Self Storage is the best place for your storage needs. I have been using their service for over a year and no complaints.
Excellent in most all ways except it's very expensive
Incredibly secure and confident that all our most valuable belongings are kept safe and in a good quality environmentally controlled space. I would only choose this location again should I need to store anything again.
RENT HERE!!! Eric and Jackie are fantastic! We rented a unit from them for a few months while between apartments and it was the nicest service we received in looking for a storage facility. They make sure you understand all the terms and conditions while letting you enjoy a beverage (tea, coffee, soda etc.) which was a nice little perk! Getting moved in and out was so easy with the carts the offered us and a Uhaul was easily able to back right up to the doors. Thank you both for everything!!!!!
This was by far one of the best storage experiences I've ever had! I'm in events and I have to book storage units in various markets in order to ship all our supplies and store them during the events. From the beginning, the W Gray location made the process super smooth. The managers were all super nice and the facility itself was always clean and cool... which in Houston, having a cool storage space is key! I hope I have another event in Houston soon :)
Best customer service in town! Always available for help or questions and are prompt in helping get set up or move out. I recommend Proguard Self Storage to everyone and the one in Midtown is my favorite.
I used Proguard Self Storage for a little over six months, the process was easy, along with easy access to my storage unit, The Staff at Proguard was always nice and pleasant. The facility was always keep clean and free of any critters. I would highly recommend and use their service in the future.
I was in unit 1023 for about 15 months or so, I used the unit to store business inventory. It was on first floor and I will tell you; everything about this place worked well. The layout, the ease of access, the incredible staff and how easy it was to sign up and then move out when it came time to expand. The only improvement suggestion is to allow morning access to start @ 5am (maybe allow temp code with Pre-online scheduling). Other than that, Midtown Proguard has made this brand for me, Proguard is the way to go!!!
Good safe place
Convenient entryway and plenty of carts make this a home run for your storage needs in Midtown.
Quality establishment and services with reasonable prices. What really sets them apart though is management—Jackie is so incredibly helpful and friendly!
I flooded during Harvey and stored everything I saved at Proguard until finding a new home. The facility was spotless and the staff friendly and accommodating.
The Proguard at Midtown Is professionally managed. It is so clean and so well organized. We were treated with such respect. There was never a problem getting into our unit. Eric and Jackie are the best! I would definitely go back to them when I need storage.
I enjoyed my experience with this location. There was an extremely easy move in/move out process and the entire staff was friendly and helpful. Facility was always clean and never any issues, while I was there, with security or things of the such.
It's a storage facility. It holds your stuff. It's clean and easy to access. Check out was easy and there's plenty of parking. Guess that's all you can expect, so five stars.
clean and accessible
Secure building with great pricing and easy loading access.
This was a very nice storage place with friendly staff. It was always well lit and clean and there were plenty of carts that all worked. The layout is easy and access was never a problem. I recommend this place highly.
It was safe, and clean.
Very friendly people and the place was always very clean and safe as well.
Wonderful experience! Managers are very friendly and helpful, and the process was simple and straightforward. The price is reasonable, and the building is very well-maintained. Couldn't ask for a better storage solution!
So great! Friendly staff! Very clean place, always felt safe coming and going. My stuff was locked up and never messed with! They also have awesome carts that made moving my stuff around super easy!!!
I’m a college student so ofcourse you’d want to find some where you trust to keep your belongings. I received Great friendly service, plus one month free, along with a low cost. You really can’t beat that!
Pat and Terry are great property managers! This facility is clean and safe. I was able to access my storage anytime with no issues. The security codes were great to get in and out of the building. I really liked the covered parking and how it’s close to the elevators. I definitely recommend this location.
The operation of this Proguard Self Storage is outstanding. They were able to fill my storage needs promptly, handled the automated payment responsibly and have safeguards regarding entry by authorized renters that assured me of the safety of the facility. In addition, the managers on site are responsive, friendly and helpful.
Clean, secure, and easily accessed. What more can you ask for in a storage facility?
Very clean place; managers are so easy to work with. I’ll rent this place again.
Clean and new
Less rent than other storage places and better location. Friendly owners, I didnt have to give a notice and a late fee was waived.
Well maintained units.
When a 1 month storage rental turned into 6 months I was really nervous about not having all of my stuff of that long! But after picking up everything yesterday all of the contents of the unit are still in pristine condition. The building is always clean and secure, and the management team is wonderful. They made the move in/move out process so easy and you can autopay online. So thankful to Terry & Pat for being awesome managers!
The couple that manages the property are absolutely spectacular
This facility was lovely and well run. I just needed to be nearer to where I live. The couple who are in the front office could not be nicer. Thank you for a good experience.
Covered parking, flatbed trailers to aid in loading and unloading and clean bathrooms
Clean and quiet place
Clean, security cameras, and limited access using individual security codes.
Great clean, central location. Very helpful staff.
This company offers great customer service with reasonable prices, they have multiple options to fit your need. From climate controlled storage units to extra space.
I had never used a storage facility before, but while between homes for a few months this place fit the bill perfectly. Easy location to get to, clean and with a helpful and responsive staff. Easy move in and move out. Exceeded expectations.
Super clean location. Staff was helpful getting me set up. Thank you
Storage Units in Houston at 224 W Gray St
iStorage in Houston, TX at 224 W Gray St offers storage units at affordable rates. At iStorage. we understand that the security of your belongings is your top priority. Our facility is built with this in mind and features industry-leading security features like electronic gate access, a fully fenced perimeter, and 24-hour video recording of the property. You can rest easy knowing your things are well kept and secure throughout your rental experience.
Our services have never been more accessible as we offer flexible month-to-month leases that don’t require an initial deposit and online payment options. Are you unsure as to what unit size would best hold your things? Our staff of seasoned storage experts is available to answer your questions, help you choose the right unit, and walk you through the leasing process. Be sure to ask about moving supplies available for purchase in our leasing office! Need more options? Check out our other Houston storage solutions.
Our facility has a number of great features such as:
- 24 hour video recording on the premises
- Business Storage
- Deliveries Accepted
- Electronic Gate Access
- Extended Access Hours
- Locks Available for Purchase
- Moving Supplies Available for Purchase
- Well-Lit Facility
- Month-To-Month Leases
- No Deposit Required
Directions to iStorage at 224 W Gray St
Directions to Self Storage in Houston from Buffalo Bayou Park
- Turn left toward Allen Pkwy
- Turn left onto Allen Pkwy
- Turn right onto Taft St
- Turn left onto W Gray St
- You’ll see our facility on the left
Directions to Self Storage in Houston from Houston Zoo
- Head north on Cambridge St toward Ben Taub Loop
- Turn right onto Main St
- At the traffic circle, take the 4th exit onto Montrose Blvd
- Turn right before Pizaro's Pizza Napoletana
- You’ll see our facility on the left
Directions to Self Storage in Houston from Minute Maid Park
- Head southeast on Texas St toward Avenida De Las Americas
- Turn right onto Avenida De Las Americas
- Turn right onto Capitol St
- Turn left onto Smith St
- Turn right onto Gray St
- You’ll see our facility on the right
Reviews for iStorage Houston, TX - Gray Street
There are currently no reviews for this facility.