iStorage Self Storage - Storage Units on 224 W. Gray

Great location and good service from the front desk.

Fantastic service. Very knowledgeable

Mason was so wonderful and pleasant excellent customer service

Mason is so wonderful and helpful. The environment is clean and welcoming. I'd highly suggest storing belongings here. You can't beat the prices!

Mason was very helpful and very professional. I highly recommend istorage on Gray

Mason was extremely helpful and made it easy

The service was very good and all my questions were answered. I like doing business here. Thank you Mason!

Amazing place and very kind

Mason was very helpful with helping me select the right size unit for my items and also providing me a unit close to the elevator. He listened to my needs!! highly recommend this location very professional

I was very impressed to meet Mason was very compassionate and very intelligent. Top line service.

Had a great experience, no issues at all. Very helpful management.

Mason is always saying hello making me feel welcomed. He’s on point making sure the place looks nice & clean. Mr.Mason gives great customer service overall !

Mason is super helpful! I sincerely appreciate him.

Been here since hurricane Harvey hit Houston in August of 2017 and it’s always been great. New mgmt under Mason is very helpful.

Mason WAS AMAZING IN HELPING AND GUIDING ME & MY FIANCE’

Excellent customer service! Mason is courteous and professional. Love doing business with iStorage.

Manager is very respectful and welcome you with a smile and the restroom are so clean get this storage unit 5 stars 2224 west Gray

Mason was super helpful and went out of his way to make sure I understood everything about the facility. Location is very clean and security is top notch. I feel comfortable storing my things with iStorage. 10/10

Mason was able to provide me with great customer as well as everyone else while working independently. He greeted everyone and made them feel seen and great while working to to resolve everyone’s issues. I feel as if my belonging are in good hand with him being on property.

Buen Service

Never rented a storage unit before but Mr. Brownlow made everything easy and walked me through multiple units to make sure I had the right size. Much appreciated!!

It was a smooth process. Huge elevators great for moving and very legit !

This storage is clean has lots a light around it and good prices.

Mason was very helpful and friendly. He answered all of my questions. Excellent customer service.

Mason and Veronica were so helpful, efficient, and always polite.

Mason was an excellent customer rep, took care of everything I needed

My service experience was awesome. Took great care of me. U need to think about giving those employees a raise!

Connie Jackson was extremely helpful. I was coming in from out of town and she even offered to help me after she was off.

Connie was amazing, the company service line helped me organize a change in sizing as the delivery was being made. It was painless and seamless, thanks to everyone at iStorage for making a last-minute company move so easy!

I have never personally had to use a storage until now. It has been a great experience.Mrs.Connie was exceptional. I will definitely refer and use this facility again.

Connie (spelling?) did great

Ms. Connie is Amazing. Thank you so much for all of your help

Connie was so helpful. I came in 20 minutes before close and she helped me with some questions, locating my unit and even helped unload my stuff. AC in the units was also at a cool AC temperature. Definitely recommend !

I wanted to take the time out to really give a appreciative shout out and heartfelt post for the staff at Istorage West Gray, particularly Ms. CONNIE. She has exemplified the utmost grace, humility, and professionalism to not only myself but .anyone that walks through the door. She has created an atmosphere that is welcoming, ethical, and secure. I appreciate her and pray Godspeed on the next chapter in her professional and personal life💛

Came in today to purchase a lot for my unit. Connie was very friendly and very helpful

The transition space that was placed upon residents during the recent acquisition was was that unnerved me continuously. You know, not receiving calls, the inability to pay online and things of that nature. However, as things cleared I received a pleasant call from “Connie” who explained in detail what was taking place. Her kindness then and now is overwhelming. I’ve witnessed her skill in defusing a tense situation with grace. She’s the reason I still have a unit with IStorage. Thanks Connie.

Great experience and fair price

Nice, clean and spacious facility. The staff is always friendly and helpful. I feel my belongings are safe. I wouldn’t go anywhere else. Thanks!

Units were super clean, well maintained location and very secure. Exactly what you want for a safe place to keep your personal items with peace of mind knowing they will be well kept and protected. Great place and good prices 👍

Connie was very helpful. She was knowledgeable and clearly communicated my options and found the perfect locker near an elevator and on the same floor as my daughters’ unit. Connie is friendly and helpful and is clearly committed to maintaining a quality facility.

Connie was fantastic. It was a great job, solved all my questions, and got me a new unit to facilitate.

Great service. Best customer service I’ve ever experience thank you Connie for helping us

Connie was so helpful!! She really made my Christmas merrier!!

Came in to fix the sliding doors and was amazed at the great customer service I received from Ms Connie.

I have been renting at the facility for several year. Love the service that Connie has given us through our stay

Connie has been so helpful in my loving experience and very kind. The property is very clean, safe, and welcoming to the eye. I’m comfortable knowing my belongings are here and are in good hands. Thank you IStorage West Gray for your service.

Connie is a great person, I normally bring in the packages from fed ex. She is always working hard but always manages to keep a smile

So kind and helpful!!!

Always amazing and personable form Fedex

Highly recommend! I had a great experience here. The on-site manager is very friendly and helpful and personable. Our personalities clicked and it was a very positive experience to find the right rental unit for my needs. The on-site manager talked through what my needs were and helped me with my first one storage rental experience. The storage building is clean and feels secure and is air conditioned with huge locks and entry controller by time and security also so I get all the bells and whistles. The process to sign up was easy and simple. I also at the time of renting my storage lucked out with some online specials so that sweetens Lethe experience further. I was a little concerned about the policy to increase storage rents at will and the online pricing said an amount/month, so time will tell. It I purchased 6 months up front and will see how long term storage customers get treated over the long run.

Connie was great! Prices fluctuate quite a bit.

Connie was very knowledgeable with what we came in for, great customer service

Great experience here! Connie Jackson provided the best customer service I’ve had with any storage facility.

Clean property, nice, friendly employees, good customer service experience! 😊

Connie does a great job

Connie was great help! Showed me around and was very professional. Everything ready in less than 15 min

Very professional and informative

I wanted to start off by saying the customer service at this storage facility is awesome! Connie and Maddison made my experience in helping my uncle get a storage unit very easy and stress-free. They were both very respectful, helpful, and their customer service was on POINT. I was also very impressed with how well kept the facility looked in comparison to others that my uncle and I have been to. So with that and along with their positive attitude, it really urged us to come to this facility! I highly recommend coming here and to ask for either one of them if you would like a good experience in doing business with them!

Overall great experience! I called to inquire about available storage units near me and was able to locate and secure one in under 15 minutes. During the conversation, I told the associate that I was unsure of whether I should get a 10x10 or 15x10 for my belongings. I told him exactly what I was going to store and he recommended a 10x10. Fast forward a few days and I was able to successfully fit into the 10x10. Thank you for the expertise and professionalism!

The facility is clean and clutter free, getting in is easy. Connie J. helped me on my first visit and got me setup and oriented, very good customer service!

Connie is the best! Came later on my last day before my renewal payment was required due to the fact that I was waiting for my movers who arrived over an hour late to my pickup appointment. She made sure I knew the checkout steps and removed my auto renew payment to avoid further charges. AMAZING CUSTOMER SERVICE!

Alma and Connie were amazing! This was by far my best experience at a storage facility and I’ve been been to a few.I will definitely recommend this istorage.

This facility has been my far the best experience. The staff has been amazing. Connie and Alma help me with my storage needs and was able to help me with my decision on the right unit and size. You have amazing workers.

Connie was very helpful and resourceful!

Rarely am I able to write a report for EXCEPTIONAL customer service, but this is one such occasion! I have been with this storage facility for three years, and Ms. Connie Jackson is absolutely the most professional, competent and customer friendly!!

This is a great facility—clean, very secure—but the best is the staff—Connie at the front desk is outstanding—super helpful and courteous. This place is hard to beat.

The place is very clean and well maintained. Many sizes of unit available. Connie is by far the best manager I've seen in a storage facility.

Very friendly!!! Fast service, place is clean. She took very good care of me and made sure I had what I needed! Thanks Connie

Awesome

Great customer service

Connie was great!!!

Only stopped in for boxes which were fairly pricey. Got a handful. The woman working that day was very friendly. Good interaction.

Quick, courteous service in just minutes!! The process was really easy for me to get started. I'm moving to Houston in a few months and I found their promo online. I chose this location because it's closer to my office and wedged in a great neighborhood between work and home. Connie was very happy to answer all my questions in advance. I was able to move all my stuff into my unit in less than 20 minutes. Their facilities were easy to navigate and very clean all throughout. I'm happier with iStorage, especially if you live/work near downtown Houston.

My experience with Connie has been unforgettable and makes me feel safe and truly at home. I'm new to the area and she has helped me understand how the building operates and welcomed to the neighborhood. I'd gladly be a tenant at this specific location knowing she is here. She is truly irreplaceable and welcoming.

Connie was very professional and helpful .

Ms Connie Jackson has had the best experience that I have ever had with customer service she’s a very kind person we need people like more these days. She truly made my day today

Great company and very kind people! Good rates too.

Connie and the entire staff are some of the nicest and most helpful people you'll ever meet. I have packages delivered here frequently, and they make sure I get them on time, every time. The facility is clean, orderly, and secure. It's everything you'd want from a storage. No complaints from me.

Ms. Connie! You are perfect. From start to finish, I really appreciate your kindness and courtesy. Thank you for explaining everything and for expediting what should of been a long process. If you go in this location, ask for Connie! She will take great care of you! Great facilities and staff!

Awesome friendly staff . The receptionist was great and super helpful to my needs! Great prices.

GREAT LOCATION & VERY FRIENDLY CONNIE !

Clean, helpful personnel, and easy to access the secure facilities. Would recommend to anyone looking for some extra space.

Great service ,Connie was very friendly and helpful,thank you much

Connie was a great help

This is best storage is the best storage out here and the lady at front desk, she’s everything ❤️

Oscar and Jose’s teams did an excellent job moving us for our office move. I would highly recommend them. We use 3 Men Movers for all of our moving needs professionally and personally.

Connie, was very helpful in the process of obtaining a storage unit. The place is really clean and easy access to my unit after hours as well as during business hours the staff is really helpful with any questions comments or concerns.

Facility is clean & secure. Connie / customer service is excellent. Highly recommend!

I appreciate Connie so much for the good experience had me in and out. Made sure I got the storage that I was looking for I recommend this storage very clean and kept up.

Connie was so kind and so helpful walking me through the process of getting my paperwork completed for leasing my unit and providing me the best value for my buck! Thank you so much!

Connie was absolutely amazing! I made a reservation online and she made the process super easy when I got there. The facility is very well kept and clean with ample amount of unloading carts and space. Highly recommend :)

Connie was amazing. Good information very happy with service.

I had the greats experience today with the manager conie she was fast and complete my transaction in a timely manner i will recommend all my family and friends to this facility

Smooth experience renting a storage space online. Facility is very clean. Staff is very pleasant. My only issue is that I needed to purchase this “one Of a kind” lock that I will never use when finished renting. Otherwise 5 stars

I love love LOOVE this storage facility! This location is always in mint condition, I have always felt so safe storing my belongings here, I'm obsessed with the fact that everyone has a very unique and long code to access the elevators, the elevators are speedy fast, there is never a shortage of dollies or carts, the office always has water and protein shakes on deck, and the staff is quite literally the best! Ra'quinn specifically has helped time after time since iStorage took over Proguard. He made us feel like nothing was changing expect some new smiling faces. Just recently I was trapped out of the country, stressed as can be. He moved mountains for me until I could access my funds again. Ra'quinn is constantly diligent, he never skips a beat and always has a big smile on his face :) Thank you all for quality service!

Ms. Connie was super nice when we came in to tour. Thanks so much!

Connie was beyond helpful with our move today. We had to add a unit last minute when we realized our current unit wasn’t big enough, and she made it so easy. All with a smile on her face!

Amazing customer service. Super helpful and friendly :)! Clean, safe, and nice environment great location too! Highly recommend!

Connayyy.. amazing. She made storage fun. Easy to access. Clean facility.

Rha'Quinn was so Uplefting and supportive during my moving experience.

Great service! Love my favorite employee Connie!! So helpful and goes the extra mile!

Thanks Ra'quinn! I cannot say enough great things about the staff at this iStorage. I was trying to have movers come into my unit while I was out of state, and the same person picked up the phone every time I called the facility to answer all of my questions. They were able to let my movers in and check in with them regularly so I didn't have to fly all the way to Houston (which saved me a ton of money). It was honestly the best customer service experience I've ever had. Would highly recommend this iStorage facility.

End of the good run

Connie Jackson, the Manager at this facility, goes above and beyond to make sure everything runs smoothly. There were challenges but she always finds a way to deal with them.

Great service and pricing, Connie Jackson was so helpful and friendly and went out of her way to help. Really convenient, clean and easy access. Would recommend.

Exceptional service, friendly, transparent, very hospitality glad I selected this facility after visiting two other locations. I’m glad I came to this facility as my final choice. The young lady Connie was phenomenal she help me with all my moving need. I will highly recommend my family and friends

The lady at the location where we went are so friendly and she answered everything we wanted to know about the storage unit I highly recommend friends and family there.

Great experience,

Connie was awesome-very efficient and helpful!

Connie was great in assiting me with my unit TJ was always awesome to say he was training. I recommend anyone to this facility they are awesome..

Connie, the manager was friendly and competent. One storage facility is closer to us, but we chose iStorage because it is cleaner and appears to be better managed.

Both Connie and TJ have been extremely helpful in getting me set up with a new storage unit. They are both very professional, sought answers to my questions, and resolved an issue with the contact. I would highly recommend this storage facility based on the responsiveness of the onsite manager, Connie, and her colleague, TJ.

I received awesome service from Connie and Onisha even at the end of the day they were kind and courteous, multitasking and taking care of business. They facilitated my storage even when I forgot my unit number, on the spot!

Connie was there when I came to claim a storage unit. She was friendly and very helpful. So far, I have enjoyed this storage option. Highly recommend.

I had 2 very professional ladies assist me with my storage account. The ladies are Connie Jackson and Onisha Wilson who assisted me with opening and maintaining a storage locker. Training was very good and their public relations was excellent. Thank you! rel

Connie and Onisha provided me with excellent customer service and professionalism! I'm happy iStorage is now my new storage facility, to take care of my storage needs and supplies! 😊

Connie provided excellent service and found me the exact unit I was looking for at a fair price. I would recommend IStorage to everyone.

Great help I got from Connie! She has the best personality and the premises are clean, well kept and very secure. If in the area, undoubtedly this is your place. Gracias Connie!

Connie was wondering. She helped me with explaining why my payment was delinquent. Great manager at this location

Connie was amazing came in to make my payment, she was very funny

Air conditioning storage

Best storage experience I've had across many states. Proguard is clean, well-lit, and the service is excellent. Proguard is the standard by which all others are measured. Keep up the great work!

This was a great storage facility! Super easy to access as a tenant & management was always super helpful and nice! Clean, air conditioned, and secure!

This storage facility is clean and professionally run. They are fair, customer oriented, and always helpful. It is well lighted, and secure! The climate control is reliable. I highly recommend them

So far the management of this facility goes out of its way to make the experience smooth and stress-free. I will highly recommend the facility to just people of the Management. The facility is always cleaned and well kept. All but positive things to say about the storage facility.

Great facilities with solid amenities. Clean, secure, and easy to access. Staff support is always top notch.

Excellent customer service, clean and accessible facility. The team that helped me out at this location was always quick to respond and extremely helpful. I will be renting here again.

Clean air conditioned no weirdos seemed fine

Well run facility in midtown. Rented storage for nearly 3-years. The facility is kept spic and span clean! Front desk staff are always courteous and professional.

My experience with ProGuard Storage was great. The facility was always very clean. Steve & Mimzie Wilinski, do an excellent job. Thanks for your professionalism!

The managers of this location are thoughtful, helpful and professional. The facility is clean and very well run.

The staff and faculty are fantastic! This is my 2nd time renting from this location and I can’t be any happier. The staff is friendly, the building is clean and in a great location. I always recommend this place when ever someone ask about storage units.

I love them!! Sweet people!! Got me situated so fast!!! If you’re in the area, lease here!! Sweet sweet people ❤️❤️❤️

I have used several storage storage companies through the years and this is BY FAR the best managed and cleanest I have seen. The people here are so helpful and take such good care of the facility.

Clean facilities, friendly staff, very accessible. Felt very secure - each unit is given a unique code to access the elevator. If that code is not entered, and your unit door opens, the office is notified by an alarm.

I used this storage facility and had a positive experience. The facility was clean and the staff was very friendly and professional. They helped make the move in and move out process a stress free experience.

Great staff, great prices, and great environment. I would recommend this storage facility to anyone who wants to secure their belongs

When this location opened, I was one of their first clients. At that time, I needed two units. I have only one unit now, but cannot say anything less than helpful and efficient about the on-site managers that have moved in and off the location. I particularly appreciate the cleanliness and the covered parking that is also kept clean. No trash at any time.

Friendly and helpful people. The facility is new, clean and easy to access with reasonable rates. This is the best facility I have used in the past twenty years.

Best storage place ever. And the managers are an absolutely AWESOME couple!!!

Eric and Jackie Lipinski are phenomenal! My experience at Proguard Storage has been remarkable. I’m thankful that Eric and Jackie Lipinski are over looking the day to day operations at Proguard Storage. I couldn’t imagine them not being there! Thank You for your hard work and dedication guys!

I had the best experience at Proguard Self Storage. I loved the sense of security, the good attitude from employees and the simpleness of the process for a storage space.

Very easy to sign up. Staff is very kind and helpful. Units are clean and well-priced. Great facility!

Great facility, they're honest people and the facilities seemed very secure and clean.

I’ve used this storage unit location now twice and both times I had amazing experiences. Great prices, great staff, clean location and excelled customer service. Highly recommend!

Clean units, wonderful staff! Overall amazing experience and the unit was well priced. Would recommend to a friend.

I enjoyed my time renting at Proguard self storage. I never had an issue the facility was always clean. The managers Eric and Jackie Lipinski are the best of the best. They always have a smile on their face when I come in. Also they are so friendly and loving. I will recommend them if anyone needs to rent a storage.

Very convenient

Really great team of people here they are caring and super friendly I highly recommend this location to anyone who needs a storage unit and plan on moving in or out of the Montrose midtown area. I do plan to use this location in the future for sure.

Very positive experience. Easy to sign up for a unit. Well secured facility, clean and always playing the best music. No issues or confusion with their policies. Responsive to emails and very kind.

Although a bit more expensive than others, the service and security were excellent, the hours reasonable, and the move out was a breeze. Many thanks!

I had a storage unit for two years and they were excellent! Clean, secure and the management is very helpful. Highly recommend!

The facilities were very secure and clean and the service was exceptional.

Awesome and friendly customer service! Love the management.

Very nice long term storage that is close to the city center. Convenient and cheap

The best customer service ever!!!! Ms Jackie and Mr Eric are the best! They exceed their expectations!

The facility is clean, easy to access and a pleasant environment. The managers are friendly and professional. I would definitely recommend this facility.

Absolutely amazing experience here! Jackie and Eric are wonderful to deal with. Very nice security features, including cameras everywhere, coded elevators and doors, mover codes (so you dont have to give out your own), and 24 hour support from office as they stay on site. This will be my choice for storage for a long time.

After opting for early retirement in 2009 I eventually sold my condo in Montrose, moved to Puerto Vallarta, Mexico and rented a storage unit for things I didn't want to ship to Mexico but also didn't want to throw away. The people who run Proguard were so nice, the climate controlled facility is nice, and accessibility is excellent. After approximately 9 years I closed my storage unit this month. To anyone needing a storage space I would say Proguard is excellent. All of the things I put in storage were in excellent condition when I retrieved them. Many thanks to Proguard Self Storage.

Eric and Jackie are the best managers! The facility is awesome and super clean. It is well lit and secure. I recommend this place to all my friends. Excellent experience!

Jackie and Eric are amazing managers. Proguard Self Storage is the best place for your storage needs. I have been using their service for over a year and no complaints.

Excellent in most all ways except it's very expensive

Incredibly secure and confident that all our most valuable belongings are kept safe and in a good quality environmentally controlled space. I would only choose this location again should I need to store anything again.

RENT HERE!!! Eric and Jackie are fantastic! We rented a unit from them for a few months while between apartments and it was the nicest service we received in looking for a storage facility. They make sure you understand all the terms and conditions while letting you enjoy a beverage (tea, coffee, soda etc.) which was a nice little perk! Getting moved in and out was so easy with the carts the offered us and a Uhaul was easily able to back right up to the doors. Thank you both for everything!!!!!

Best customer service in town! Always available for help or questions and are prompt in helping get set up or move out. I recommend Proguard Self Storage to everyone and the one in Midtown is my favorite.

I used Proguard Self Storage for a little over six months, the process was easy, along with easy access to my storage unit, The Staff at Proguard was always nice and pleasant. The facility was always keep clean and free of any critters. I would highly recommend and use their service in the future.

I was in unit 1023 for about 15 months or so, I used the unit to store business inventory. It was on first floor and I will tell you; everything about this place worked well. The layout, the ease of access, the incredible staff and how easy it was to sign up and then move out when it came time to expand. The only improvement suggestion is to allow morning access to start @ 5am (maybe allow temp code with Pre-online scheduling). Other than that, Midtown Proguard has made this brand for me, Proguard is the way to go!!!

Good safe place

Convenient entryway and plenty of carts make this a home run for your storage needs in Midtown.

I flooded during Harvey and stored everything I saved at Proguard until finding a new home. The facility was spotless and the staff friendly and accommodating.

The Proguard at Midtown Is professionally managed. It is so clean and so well organized. We were treated with such respect. There was never a problem getting into our unit. Eric and Jackie are the best! I would definitely go back to them when I need storage.

I enjoyed my experience with this location. There was an extremely easy move in/move out process and the entire staff was friendly and helpful. Facility was always clean and never any issues, while I was there, with security or things of the such.

It's a storage facility. It holds your stuff. It's clean and easy to access. Check out was easy and there's plenty of parking. Guess that's all you can expect, so five stars.

clean and accessible

Secure building with great pricing and easy loading access.

This was a very nice storage place with friendly staff. It was always well lit and clean and there were plenty of carts that all worked. The layout is easy and access was never a problem. I recommend this place highly.

It was safe, and clean.

Nice place

Very friendly people and the place was always very clean and safe as well.

Wonderful experience! Managers are very friendly and helpful, and the process was simple and straightforward. The price is reasonable, and the building is very well-maintained. Couldn't ask for a better storage solution!

So great! Friendly staff! Very clean place, always felt safe coming and going. My stuff was locked up and never messed with! They also have awesome carts that made moving my stuff around super easy!!!

I’m a college student so ofcourse you’d want to find some where you trust to keep your belongings. I received Great friendly service, plus one month free, along with a low cost. You really can’t beat that!

Pat and Terry are great property managers! This facility is clean and safe. I was able to access my storage anytime with no issues. The security codes were great to get in and out of the building. I really liked the covered parking and how it’s close to the elevators. I definitely recommend this location.

The operation of this Proguard Self Storage is outstanding. They were able to fill my storage needs promptly, handled the automated payment responsibly and have safeguards regarding entry by authorized renters that assured me of the safety of the facility. In addition, the managers on site are responsive, friendly and helpful.

Clean, secure, and easily accessed. What more can you ask for in a storage facility?

Very clean place; managers are so easy to work with. I’ll rent this place again.

Clean and new

Less rent than other storage places and better location. Friendly owners, I didnt have to give a notice and a late fee was waived.

Well maintained units.

When a 1 month storage rental turned into 6 months I was really nervous about not having all of my stuff of that long! But after picking up everything yesterday all of the contents of the unit are still in pristine condition. The building is always clean and secure, and the management team is wonderful. They made the move in/move out process so easy and you can autopay online. So thankful to Terry & Pat for being awesome managers!

The couple that manages the property are absolutely spectacular

This facility was lovely and well run. I just needed to be nearer to where I live. The couple who are in the front office could not be nicer. Thank you for a good experience.

Covered parking, flatbed trailers to aid in loading and unloading and clean bathrooms

Clean and quiet place

Clean, security cameras, and limited access using individual security codes.

Great clean, central location. Very helpful staff.

This company offers great customer service with reasonable prices, they have multiple options to fit your need. From climate controlled storage units to extra space.

I had never used a storage facility before, but while between homes for a few months this place fit the bill perfectly. Easy location to get to, clean and with a helpful and responsive staff. Easy move in and move out. Exceeded expectations.

Super clean location. Staff was helpful getting me set up. Thank you