iStorage Self Storage - Storage Units on 2915 Old Spanish Trail

Today has been one of the worst days ever…. Until I met Sherri at istorage on Old Spanish Trail. I needed a storage unit and on a budget and almost in tears. She was so kind and knowledgeable and made me feel at ease and a lot less stressful. Thank you Sherri from the bottom of my heart. Amy Jones

My appreciation and recognition goes out to Sherry at the manager at istorage she's amazing best customer service I love experience I'm asking marine about Bennett working at across the street at the viejo Michael Lee debate you the amount of For 13 years and I've been here often are and she is with hit's really been a asset big improvement to this place best Customer service experience ever

This place has one of the nicest managers I have ever met and pretty fair rates on the storages.

Today I stopped in to pay my storage and as always I'm greeted with what I needed a warm smile and sweet attitude. I felt like today I wanted to give up but it's something about the manager her on this site 2915 old Spanish trail. 77054. This location and unit is clean and convenient. MY unit is #513. I only pay 78..00 month with good coverage 3000 dollars which of course is a Lil under my product worth but bc I feel so secure with my belonging being stored there. I felt it was ok to only get 3000 in coverage. Mrs. Sherri is such an awesome lady. This company should be thankful for this lady. She had literally help bring up the value on this property. I was once afraid in past about selecting this location bc people were living in the unit,especially ones nearest road. But when lady Mrs.Sheri came they were gone and site was enormously clean. I stop in and got a tour bc I was in process of moving. Week after I chose to give this location my business. I can truly say.I don't regret a moment .. so if your looking a great spacious profession,clean,secure location go by there a take a tour. Make sure u tell Mrs.Sheri Carla short sent you. She will smile then u will have no room not to purchase. Sweet, warm ,ki nd ,business oriented lady.

Sherri is amazing!! So nice & helpful. Thank you Sherri!

Sherri you are the best they need to give you a raise.

Ms Sherri is the best. She was so helpful from day 1. Always kind, informative, patient and engaging. There is another office closer to my job but I made the right decision when I decided to stop and do business at the OST store with Sherri

Sherri once again saved the day! The management here is top tier and makes the process of dealing with a storage facility a great one!

Sherri provided the best service She makes my day every time I see her. Best customer Service in all the world.Best-prices and clean. This lady is always cleaning. I can’t say enough about this lady and place.Good Work Istorage . Keep this lady and your business will SOAR!!

Best experience I’ve ever had. Manager made process easy and stress free. Ms. Sherri is amazing

I love the great customer service Ms.Sherri has rendered to be at I storage on Spanish trail. I will reference this business any day of week. Great customer service! Thanks Ms.Sherry.

Manger is very nice! Yes she is. Omg! When they say be out by 10 you better be out lol it get locked inside the gate

I have followed Sherri since 2014. I totally Love this lady. She has Best customer service ever.

Sherri knocks it out of the park with service! My job has me renting units all over SW Houston, and this place is better than anywhere on service, price, security, availability, and any issues are handled immediately by any of the accompanying staff. I am transferring several other units to here, regardless of the drive. It’s that much better

8116 was so amazing great customer service recommended to anybody to come to them…

Sherrie took pride in ensuring that I had a positive customer experience considering it was my first time renting a storage unit. Customer-focused approach. Beyond my expectations by rendering superior service.

Contacted iStorage for a quote on 10x15. Their price quote was the best in our area. The representative, Mr. Author, looked into our area until he located a storage that fitted our needs. The representative was quick and thorough. It took approximately 20 minute phone call to complete. Definitely my go to for storage needs.

Sherri is wonderful 💜 sweet, respectable, & understanding. I also hate to see Shameka go. Shameka helped a lot in December.

I meet the best Christian woman...with the best customer service....I was storage searching and she made the decision easy . I love God's people...She is truly a woman of God.....😇🙏

Excellent customer service, polite, friendly, courteous, and professional. Property neat and clean

Very professional in my opinion the best customer service ever. Finally got the leadership this store needs.

Thank you, Sherri - for treating us "like family"! We appreciate you making us feel taken care of, especially since we are leaving another storage facility after the THIRD break-in since we had been there!!

Ms.Sherri was the best of help with the process and making it super easy.

We have been working with Sherrie since 2014 and she has been amazing!!

Sherri was phenomenal!! Excellent customer service and made me comfortable with trusting this facility with my items even though I’ll have a lock on the unit. I highly recommend this location!!

Sherri was very friendly, helpful, and very energetic. Very excellent customer service thanks Sherri

Mrs.Sherri is absolutely amazing!!!! She relieved soo much stress off of me, during this time! I really appreciate it!

Ms Sherri is absolutely the best warm and welcoming she has awesome customer service happy she was the person I spoke with she made my day better very positive person

Ms. Sherri was very helpful and energetic and good costumer service.

I’m so thankful for the lady that helped me when I purchased my storage on January 9th. 🥰 She quickly checked me in and helped me to my storage. I had a rough day that day and she made it 10x better. Thank you so much for helping me to my storage and for cleaning it out for me.

I have a good time with this storage and my stuff stayed safe good people the lady there today January 14th is very nice lady and always have been to me thank you and have a great year Kevin Walker

This is a well-operated storage facility. Thanks for the solid and friendly service by the whole staff.

I am a current customer and tenant of istorage and have been for three years now. A while back the previous management sold the storage location to istorage, and I have to say I was not a happy camper with istorage and their handling of the switch over at that time. I had several issues ranging from no lighting in the unit all the way up to incorrect charges and zero notification of rate increases. Those issues almost led me to move to a different competitor. Fast forward to today just 2.5 months since that time, I can now happily say I am pleased, impressed, and now will remain a Loyal iStorage client. I have three units in this location and commit a bit of money monthly to this company, hence why I was such a frustrated customer. I can honestly say that the diligence, professionalism and ethical treatment of my issues and the current service that customers of this location including me are receiving is beyond exemplary to say the least. As a business owner myself my clients expect nothing but the best results possible, I have an obligation to provide that so I know what it’s like to be a customer on the other end, I can say I have been fully respected as a client. I would like to thank the following people who have shown exemplary customer service that not only meets, but exceeds expectations of what customer service should be. The area manager Maranda Turner was very helpful and corrected items I had concerns with, following with her the division manager Kodie Patterson, took professionalism to a whole different level by correcting the wrongful charges I had, providing a credit on all three of my units as well as reaching out to me directly, providing me her direct number for future reference, and regularly staying in contact to make sure I remain a pleased customer. This continues with the new location managers that have kept the momentum by making sure the premises it’s tenants and the facility remain top-notch! Sherri de la Fuente and Shameeka hunter have continued to make sure that the company remains at its high standards possible. Thank you for fixing these issues and keeping me a loyal iStorage customer! Kudos to you all!

Came in to look at units. Upon entering, i was welcomed by a cheerful Ms. Sherri. She answered all my questions and allowed me to look at different units. I will be back next week to secure a storage. Thank you Ms. Cherri for the awesome customer service.

Ms Sherri was an amazing property manager.She showed me several sizes and was such a Pleasure. I was going to rent at cube Smart but once she and I met and she was so informative that that was it. Customer service AAA

I love Ms Sherrie.

Since New Management with Sherri as Property Manager and Shameka as her associate this place is 1000 percent changed. This lady came in and cleaned house She knows her business.sweetest and caring managers ever. Customer service is the best I have ever had and I am 67 years of age. Good job istorage you finally have someone that has made a big difference!

Sherri was great, perfect customer service, property was clean, and had no problems getting the unit I need.

Wonderful experience when I arrived my code didn’t work that customer care had given me. I stopped at the office but no one was in a letter was in the door stating to call manager. Mrs Sherri immediately answered and was back in within 5-6 min she set up my gate code and made sure it worked properly before walking me to where the elevator was and then walked me to my unit and showed me how to get in and out the building as well as how to use the lock. Mrs Sherri definitely made my moving transition easy breezy and was very professional. Thank you definitely glad I switched from public storage!!

Great Price, Great Units, Great Staff! I came in to compare units and prices and was helped by the wonderful management. They gave great advice on security and how to store valuables safely. I appreciated their honesty and their hardworking attitude to help customers resolve issues and leave smiling.

Service was great. Business was conducted over the phone. Quick and easy.

I’m glad they have new management in there. Mrs. Sherrie is the best very kind and understanding. Both of the ladies.

Sherrie and Shameka were amazing. They work great together and really made the process easy.

Customer service from Sherri was exceptional. Highly recommend.

Awesome customer service. This location has Ms. Shamika and Ms. Sherry and they both are extremely pleasant and make transactions easy

Overall customer service is good, floors could use some scrubbing, very secure facility.

I want to personally say my grandmother has been using this storage facility for over a year and we hated the staff! Until we met a young lady by the name of Margaret and when I say this is the best customer service we have experienced at this place, she is helpful, and respectful and direct VS the other staff who are direct and RUDE! I had to make a review because this is shocking and makes me think ISTORAGE on Old SpanishTrl is up to changing into a positive way!.

Nice storage great location

Mrs. Leslie has been a jewel. Every question I’ve asked she has answered with a professional attitude. She expedited my paperwork and my move with effortless.

I couldn’t get in with my code and Leslie was able to fix it. Was very helpful

Haven't purchased anything yet, but the customer service was good over the phone.

Very clean and well kept facility

Such friendly and caring crews they are all wonderful and professional always there to help you with whatever you need . I v been with this storage for about 8yrs or more and its one of the nicest and cleanest storage ' i v experienced in Houston . The employees are like a family to me , i give them A plus

Gary and Deanna have always been so courteous to Mr. Southern and me. Mr. Southern was 86 and could hardly see and Deanna would always help him open his unit because he had only one eye. He passed recently and Gary & Deanna were so kind as we cleared out Mr. Southern’s unit. I appreciate all they did to make our rental experience easy.

Down to earth Joanna is a positive & understanding person 🥰 Thank you for being yourself 😉 Don't take her kindness for weakness because she doesn't deserve that , no one does !!!

Storage with a high security and very friendly personnel. Highly recommended for the area around the medical center!

Awesome

Great customer service, postive attitude, and clean.

Excellent storage facility. Easy ingress and egress. Quick to reserve. Straightforward with disclosures on cost and move-out times. Units generally large enough to park automobiles. Very good first month promotions for cost. A little pricey for subsequent months but overall storage in Houston has skyrocketed in price (and Proguard is within the market rate), so this is not unique to them.

I rented a storage with progaurd about a year ago (advised by my mother) and through this time they have been the most nice people ever. I had to move storages twice and it was so simple and smooth the managers was so understanding and was great. I just move out my storage recently and even that process with them was good I recommend them to anyone

The Overall Knowledge & Friendliness Of The Owners Was Amazing! I Was Treated A Person & Not A Dollar Sign! The Location Is Fabulous & The prices were as advertised. The free month was given as advertised as well as the new tennant referral discount!! Great facility; I'd refer anyone seeking storage space to give them a call or a visit

The Overall Knowledge & Friendliness Of The Owners Was Amazing! I Was Treated A Person & Not A Dollar Sign! The Location Is Fabulous & The Access To The Secured Property Is Simply Amazing I'd Suggest To Any One Needing. A Self Storage Facility To Call Them & Tour The Property & Be Prepared To Be Amazed! The Facility Offers You The Best Bang For Your Buck In Cost & Location; Check Them Out I Dare You To Find Any Storages That Meet Or Beat Their Services & Quality

Great Location & knowledgeable staff! I'm very pleased with the overall operations of the facility! The owners / staff are very helpful & courteous! The transaction to move-in was simple & smooth! My visits to the facility are quite frequent & the property is well kept at all times & I deeply appreciate the care & concern that is displayed at the storage complex! I have & will continue to refer clients to the facility!

Top notch facility. Very clean, management knowledgable and helpful. I highly recommend this location.

It is neat and clean. People are very nice!

My experience with Proguard Storage was AWESOME! Management is very professional and cognizant of time and schedules. The storage space was very clean and neat as well as the entire facility and its driveways. The climate controlled storage was very reassuring and necessary in this Houston heat. I will definitely utilize Proguard again in the future when needed. Thanks Proguard

I stored my stuff with them for three years. The facility is clean and well maintained. The managers are very friendly and helpful. They made sure my needs were met, and always returned calls promptly. I have not even opened my unit during all this time, just moved out, and the only thing was a brownish stain on the side of my mattress. I guess it reached too high to the unit wall. Other than that, the whole experience was very good and stress-free.

The owners have great customer service! I recently. Needed to switch to a smaller unit and the owner did it in as little as 5 minutes. I was referred by my mother to come here and I’m glad I did because this is where I will send my friends if they need a storage unit

I really like this location and the staff, Robert and Johanna are great. They are always friendly and helpful. Good place to use

I love the staff her and her husband always had a very pleasant attitude I leased a storage for over22 months and I have never encountered a bad situation

Very neat and clean storage facility. Easy to set up for automatic payment. Monthly confirmation email on status of account. Convenient location.

The mgr was extremely polite and at the time they had a special so we only paid a $20 refundable key deposit for the first month. When we moved out, they had no problem refunding the $20. It was a clean secure storage that i would definately go back to

The manger was helpful and friendly. Very clean and organized.

The storage was clean and roomy, and the owners were always polite and helpful. When it was time to move out there was no hassle and the process was fairly quick. I'd definitely recommend this storage to my family and friends.

Love This Storage If I Ever Need One Again This Will Be The Place I Come.

I rented space here for almost 15 years. Johanna and her sister are always friendly and good conversationalists. The units are well maintained, and any issues where quickly addressed. I would recommend this location.

Very helpful and polite management. Clean, quality climate controlled units. I highly recommend this place.

Love that there’s 1 month free Perfect location, great customer service, and there is 1 month free

very convenient so far so good, no problems at all

Staff: Professional ~ Compassionate. Facility: Convenient ~ Clean ~ Accessible. Superb experience.

Amazing, kind hearted people work here. Happy to have done business with them and will recommend all of my friends, family and clients to ProGuard Storage Medical Center.

Very good people, very clean facility "A+"

Good

The lady at the front desk provided me with great customer service. This is my first time using this storage and I absolutely loved it. You cant beat the free month that they offer, I only paid $100 per month.

Great service, clean space, reasonably priced, and made the transition between apartments very easy.

Great place nice and clean great help

Great customer service.

Nice

The lady at the front desk is a god send... this is my second time using this storage and I loved it. You cant beat the free month that they offer

Best storage i ever had and i love the empoyees they are so nice!

Great Great customer service , knowledgeable of there product

Great facility! The storage was very clean an accessible. The staff was courteous and friendly and the pricing was awesome!

They have the .most efficient service in every way

clean and even have lights in the storage the people that work there so friendly :-) and willing to help as much as they can

Friendly staff with nice facility! The staff member on hand, Johanna, was very helpful, friendly, and accommodating!

Just what we needed for college summer storage The service and pricing were good. We were pleased with the overall ease of the process and the cost.

Excellent

Great fast and excellent service

Ms. Johanna and the other staff member that I met were wonderful. Good customer service makes the worlds difference these days. I would recommend this Proguard storage facility to anyone in a heart beat. Thank you for staffing the office with such wonderful people.