iStorage Self Storage - Storage Units on 2915 Old Spanish Trail

Overall customer service is good, floors could use some scrubbing, very secure facility.

I want to personally say my grandmother has been using this storage facility for over a year and we hated the staff! Until we met a young lady by the name of Margaret and when I say this is the best customer service we have experienced at this place, she is helpful, and respectful and direct VS the other staff who are direct and RUDE! I had to make a review because this is shocking and makes me think ISTORAGE on Old SpanishTrl is up to changing into a positive way!.

Nice storage great location

Mrs. Leslie has been a jewel. Every question I’ve asked she has answered with a professional attitude. She expedited my paperwork and my move with effortless.

I couldn’t get in with my code and Leslie was able to fix it. Was very helpful

Haven't purchased anything yet, but the customer service was good over the phone.

Very clean and well kept facility

Such friendly and caring crews they are all wonderful and professional always there to help you with whatever you need . I v been with this storage for about 8yrs or more and its one of the nicest and cleanest storage ' i v experienced in Houston . The employees are like a family to me , i give them A plus

Gary and Deanna have always been so courteous to Mr. Southern and me. Mr. Southern was 86 and could hardly see and Deanna would always help him open his unit because he had only one eye. He passed recently and Gary & Deanna were so kind as we cleared out Mr. Southern’s unit. I appreciate all they did to make our rental experience easy.

Down to earth Joanna is a positive & understanding person 🥰 Thank you for being yourself 😉 Don't take her kindness for weakness because she doesn't deserve that , no one does !!!

Storage with a high security and very friendly personnel. Highly recommended for the area around the medical center!

Awesome

Great customer service, postive attitude, and clean.

Excellent storage facility. Easy ingress and egress. Quick to reserve. Straightforward with disclosures on cost and move-out times. Units generally large enough to park automobiles. Very good first month promotions for cost. A little pricey for subsequent months but overall storage in Houston has skyrocketed in price (and Proguard is within the market rate), so this is not unique to them.

I rented a storage with progaurd about a year ago (advised by my mother) and through this time they have been the most nice people ever. I had to move storages twice and it was so simple and smooth the managers was so understanding and was great. I just move out my storage recently and even that process with them was good I recommend them to anyone

The Overall Knowledge & Friendliness Of The Owners Was Amazing! I Was Treated A Person & Not A Dollar Sign! The Location Is Fabulous & The prices were as advertised. The free month was given as advertised as well as the new tennant referral discount!! Great facility; I'd refer anyone seeking storage space to give them a call or a visit

The Overall Knowledge & Friendliness Of The Owners Was Amazing! I Was Treated A Person & Not A Dollar Sign! The Location Is Fabulous & The Access To The Secured Property Is Simply Amazing I'd Suggest To Any One Needing. A Self Storage Facility To Call Them & Tour The Property & Be Prepared To Be Amazed! The Facility Offers You The Best Bang For Your Buck In Cost & Location; Check Them Out I Dare You To Find Any Storages That Meet Or Beat Their Services & Quality

Great Location & knowledgeable staff! I'm very pleased with the overall operations of the facility! The owners / staff are very helpful & courteous! The transaction to move-in was simple & smooth! My visits to the facility are quite frequent & the property is well kept at all times & I deeply appreciate the care & concern that is displayed at the storage complex! I have & will continue to refer clients to the facility!

Top notch facility. Very clean, management knowledgable and helpful. I highly recommend this location.

It is neat and clean. People are very nice!

My experience with Proguard Storage was AWESOME! Management is very professional and cognizant of time and schedules. The storage space was very clean and neat as well as the entire facility and its driveways. The climate controlled storage was very reassuring and necessary in this Houston heat. I will definitely utilize Proguard again in the future when needed. Thanks Proguard

I stored my stuff with them for three years. The facility is clean and well maintained. The managers are very friendly and helpful. They made sure my needs were met, and always returned calls promptly. I have not even opened my unit during all this time, just moved out, and the only thing was a brownish stain on the side of my mattress. I guess it reached too high to the unit wall. Other than that, the whole experience was very good and stress-free.

The owners have great customer service! I recently. Needed to switch to a smaller unit and the owner did it in as little as 5 minutes. I was referred by my mother to come here and I’m glad I did because this is where I will send my friends if they need a storage unit

I really like this location and the staff, Robert and Johanna are great. They are always friendly and helpful. Good place to use

I love the staff her and her husband always had a very pleasant attitude I leased a storage for over22 months and I have never encountered a bad situation

Very neat and clean storage facility. Easy to set up for automatic payment. Monthly confirmation email on status of account. Convenient location.

The mgr was extremely polite and at the time they had a special so we only paid a $20 refundable key deposit for the first month. When we moved out, they had no problem refunding the $20. It was a clean secure storage that i would definately go back to

The manger was helpful and friendly. Very clean and organized.

The storage was clean and roomy, and the owners were always polite and helpful. When it was time to move out there was no hassle and the process was fairly quick. I'd definitely recommend this storage to my family and friends.

Love This Storage If I Ever Need One Again This Will Be The Place I Come.

I rented space here for almost 15 years. Johanna and her sister are always friendly and good conversationalists. The units are well maintained, and any issues where quickly addressed. I would recommend this location.

Very helpful and polite management. Clean, quality climate controlled units. I highly recommend this place.

Love that there’s 1 month free Perfect location, great customer service, and there is 1 month free

very convenient so far so good, no problems at all

Staff: Professional ~ Compassionate. Facility: Convenient ~ Clean ~ Accessible. Superb experience.

Amazing, kind hearted people work here. Happy to have done business with them and will recommend all of my friends, family and clients to ProGuard Storage Medical Center.

Very good people, very clean facility "A+"

Good

The lady at the front desk provided me with great customer service. This is my first time using this storage and I absolutely loved it. You cant beat the free month that they offer, I only paid $100 per month.

Great service, clean space, reasonably priced, and made the transition between apartments very easy.

Great place nice and clean great help

Great customer service.

Nice

The lady at the front desk is a god send... this is my second time using this storage and I loved it. You cant beat the free month that they offer

Best storage i ever had and i love the empoyees they are so nice!

Great Great customer service , knowledgeable of there product

Great facility! The storage was very clean an accessible. The staff was courteous and friendly and the pricing was awesome!

They have the .most efficient service in every way

clean and even have lights in the storage the people that work there so friendly :-) and willing to help as much as they can

Friendly staff with nice facility! The staff member on hand, Johanna, was very helpful, friendly, and accommodating!

Just what we needed for college summer storage The service and pricing were good. We were pleased with the overall ease of the process and the cost.

Excellent

Great fast and excellent service

Ms. Johanna and the other staff member that I met were wonderful. Good customer service makes the worlds difference these days. I would recommend this Proguard storage facility to anyone in a heart beat. Thank you for staffing the office with such wonderful people.