Storage Units at 2115 FM 1960 Rd E in Humble, TX 77338

Sweetie and caring

She helped me save money coming here and not Uhaul. I will recommend friends and family

Was amazing

She was amzing and she showed me serval units. I truly appreciate her. She's amazing!!! July is her name

She showed me everything and helped me pick the storage and she’s just a sweetie pie

She helped us so much. I greatly appreciate her. She’s truly was a blessing for me today.

Hassle free

Needed a storage and went to several locations in the area. I liked that this storage opened the latest. Jacob made it so easy and quick for me. Thank you for the wonderful customer service Mr. Jacob provided.

Items stolen new lock mounted

I would like an explanation how a gated coded community and cameras all over the place in the climate controlled unit with monitoring cameras can be raided broke the lock thieves picked what they liked put a new lock and left unnoticed?!

Stay Away

Whatever you do DO NOT rent a unit here. We rented two units last November to store our home furnishings in at this location as we were moving back to the Houston area and searching for a house. When my husband showed up with movers to retrieve our items he discovered our unit had been broken into and one of their locks were placed on the unit. We had no idea our lock had been cut (which was later found inside our unit) and replaced with their lock. Never received a phone call from them they were placing a lock on our unit, nothing! We had a washer, dryer, outdoor television, one sofa vision from our huge sectional and media room speakers stolen. We later find out multiple units had been broken into at this location. We have been trying to get our lousy $1,000 insurance claim check from them (which mind you doesn’t even cover half of what we had stolen) and all we get is a reply with another email of “now we need this”. Here it is almost SEVEN months later and still no check even after we have submitted everything asked for. You call them and they don’t answer the phone. You call and leave a message and they don’t call you back. Save yourself the grief and go somewhere else because their lack of customer service has a lot to be desired.

Worst experience ever!

The “manager” is absolutely unprofessional! Had to be calling someone else on the phone to see what had to be done next. What would usually have to be a 10 minute process took almost 40 minutes. Gave me the wrong due date & now im being charged $77 in “late fees” Bought a unit in auction and decided to rent it out and continue using it since it had plenty of space. He decided he was going to keep my deposit until the unit was cleaned out. I told him I was planning on renting the unit for a while and said I’d have to pay in advance almost $1500 In order to receive my deposit back.

Wonderful

The smoothest storage experience I have ever had! Julie at the front desk was very attentive to my needs and assisted the whole way. Wonderful service, I will be using iStorage again!

Horrible!! 💯

I walked into the office around the 2nd or 3rd complaining on the fact that they have been raising prices since they changed management. I told them I wanted to speak to management or corporate and it’s the 10th now and I still haven’t gotten a call. I just received a call that my trailer that was in my unit was stolen and found by a police officer. What a coincidence. I am really disappointed on the way management has been lately.

Blessed

I love this facility the hospitality and spacious storage i highly recommend this facility.

New Management does not care

Recently acquired - I had automated payment set up - they sent me dunning bills to pay - I called and they told me it was a system change and wait I'd be notified when they can take my payment. May tech flew down to area and went to the facility to get our vehicle and could not get in. All phone numbers going after hours to a call center that no longer handles them. Manager saw my guy trying to get in and refused to come help. No way to pay or contact anyone to straighten out their problem!