iStorage Self Storage - Storage Units on 11511 Gaston Road

Excellent service from Mike and Darel, and the other staff members.

I am relocating from Port Arthur Tx to the Brookshire area and this was the closest U-Haul renting company. So of course it was a score! I had the pleasure of renting from Mr. Mike who was very informative and respectful. I unfortunately played with time and end up arriving 2 hours after my initial time for reserving the van. He politely and respectfully informed me about the proper protocol and still allowed me to rent the van! (thank God!) He also assured me that if I need led anything again to come back and he’s always willing to work with me! FYI I can definitely drive delivery Vans for Amazon!

Mike came out to meet me upon arrival with a friendly attitude. He has great customer service. Highly recommend using storage here.

Place was great! Mike and Tara were VERY helpful! Great place great location would definitely recommend. Customer service is super!

great service

Mike and the Crew did a great job of taking care of us Again.. We were customers w 3 units 4+ years ago and When we came in last month , Mike remembered us and pulled up our profile and had us in 2 units right away.. Thanks again I Storage Team. Best The Michnas

Excellent service. Darrel provided a great customer service, very kind, and patient. U-Haul was clean and worked perfectly.

The facility is amazing and Mr Darrel super kind and knowledgeable!

I came here looking for a place to store my RV. I was greeted by Mr. Varu and after explaining to him the details of what I needed he gave me a quick tour of the premises. Very clean and secure. After checking around at a couple of other places earlier, we liked this one the best and decided to sign contract. It’s month to month and don’t have to be locked in for a year. Good price, friendly folks.

A very business friendly place. I would always come back here to do business. Mike was very helpful.

This place is awesome! The responses are outstanding! They work with you and help to meet your service needs :) Thank you, Mike! Mecah R.

I was so impressed by the customer service at this iStorage location. It felt like we have known each other for a long time. So warm and friendly. It was my second stop looking for storage. I'm glad the size was looking for was available. Thank you

I have had a storage unit at this location since April 2022 & they are beyond amazing. Not only did they have U-hauls on site to rent, but they also take the time to meet your needs. Understanding the unit has to be paid monthly, they work with you as long as you communicate with them. Mike has been extremely helpful & assisted me on several occasions. If you are looking for a storage unit in Katy, look no further!

Mike was very helpful and the prices were very competitive ,definitely use again

Very nice and smooth rental. Great service when return truck with Mike.

I have been really satisfied with the service in this location and Mike the manager of the storage has been always nice and helpful.

Good service and food !!

I’m so satisfied with Mr. Mike Istarah hospitality and service. I strongly recommend this place. Regards, Miguel Martino.

Excellent. Mike very helpful. Very patient with my ignorance in renting a U-Haul.

I've been waiting a few weeks for the area manager to reach out to me. I was assured they would "soon". The facility is well kept. But when there is an issue the office staff is not always the most helpful.

Tarah was a great help I will make sure to use them again

Great place. Mike and Tara are super friendly and helpful. Would highly recommend them.

Good service. Polite and courteous.

I've been waiting a few weeks for the area manager to reach out to me. I was assured they would "soon". The facility is well kept. But when there is an issue the office staff is not always the most helpful.

The manager Mike is really good , he help us and make everything more easy

Mike and Tarah were very helpful and friendly. And I just want to say thank you. They are very helpful and great service thank you again

Great service from Mike and Tara!!

You did just fine. Very helpful.

Always have fast, friendly customer service.

Mike was great and always willing to help! Place was clean and easy to do business with!

Mike helped us a lot and was very kind! Thank you so much! Excellent customer service!

We had a great experience with our unit. Managers are easy to deal with and are very professional and accomodating.

Great customer assistance, congratulations Mr Mike V. and the manager lady.

I am so pleased to have chosen this storage. Mike was so nice when I went in to sign my lease and every time I would call and have to be on a wait, the call back was always before the estimated weight time. They provided me such great service and made my move super smooth. Thank you!!

Bs

I highly recommend IStorage Katy. Mr. Mike is so helpful and accommodating. He explained everything to me and gave me a tour of the unit before I moved my things in. I can’t thank them enough for the great customer service!

I highly recommend IStorage Katy. Mr. Mike is so helpful and accommodating. He explained everything to me and gave me a tour of the unit before I moved my things in. I can’t thank them enough for the great customer service!

Rented a U-Haul and the experience was great. Mike is very helpful.

Very professional and courteous. Rental process was quick and simple. Easy access to storage areas.

Is a great place to rent parking, asking for Mike is a really great guy.

Buena, me parece un sito agradable y como si necesitas guardar algunas cosas.

(Translated by Google) Good, I find it a nice place and as if you need to save some things. (Original) Buena, me parece un sito agradable y como si necesitas guardar algunas cosas.

(Translated by Google) Good, I find it a nice place and as if you need to save some things. (Original) Buena, me parece un sito agradable y como si necesitas guardar algunas cosas.

The gentleman who helped me (Mike) was very pleasant to talk to! He went above and beyond his fundamental duties, and offered me assistance outside the scope of my reason for being there. I asked if he knew (based on our extended conversation) anyone who installs sprinkler systems. He hooked me up with number that will most likely save me money. This is the second time I've used this facility. I would highly recommend this particular location! I assure you that your experience will be memorable!

Fantastic customer service! Mike made the process easy and convenient. This place also has one of the best rates in Katy :)

Great service! They helped me pick the best storage for my needs.

The staff was very helpful. They were professional, courteous and they were able to satisfy my needs at a reasonable rate.

Great experience, in and out, flexibility with IStorage

Mike and Jay you’re very helpful in getting the units that I needed and were very knowledgeable. The price was right wouldn’t go anywhere else thanks guys

Service was superb and rental process easy and quick

The process was easy and quick.

Been renting a few units for some years now. Needed to upgrade to a larger unit. The Staff was very helpful, as always, and I was moved in less than 2 days. The District Management Team even followed up to make sure everything went smooth. Top Notch !!

I've used this location twice. The most recent time, 3/18/2020, they really got me out of a jam. I had a reservation at a different Uhaul location but no one ever showed up to open that specific location, but iStorage was open and had the vehicle I needed available. The manager assisted me both times and had excellent customer service. If I'm ever in the area again and need a vehicle, I would choose this location over any other Uhaul location.

excellent service by (Mike Varu), excellent trucks, I recommend to everyone.

Very professional and clean. Mr. Mike was very nice and explained everything to me. I feel safe storing my belongings here.

Very professional and clean. Mr. Mike was very nice and explained everything to me. I feel safe storing my belongings here.

I just love this place, the customer service provided since day one until today has been awesome and the price is great . This are a main factor for us staying in this place. From the management office to staff are excellent !! always helpful, always so nice and willing to help, our overall experience has been great its been already 3 years and counting!!!

Excellent public relationship

The fence surrounding the property is not quite what I expected.

Mike went out of the way to explain the rent agreement. Made us feel welcomed

Rented a uhaul here. Staff were very friendly and helpful. Highly recommend. :-)

LOVE THIS GIY MIKE!!!! He is so helpful and directed me to exactly what I needed. BEST CUSTOMER SERVICE EVER!!! Love you Mike

Great job. Thanks

Easy transaction, clean location and friendly staff. Highly recommend.

Great place to store your belongings. Units are clean and good prices. Mike was helpful and friendly.

If you need storage in Katy, this is the place! Mike was friendly, helpful and knowledgeable, units are clean and they have great prices!

Good

Mr.Mike is extremely helpful and the site extremely clean. Mike take all the time to answer my questions. I recomend this location

Mike and his staff are very friendly and helpful. Great place, clean convenient and close to home. Thank you Mike for all your help

Mike was very helpful and processed my unit efficient ly

This place is the Best I really appreciate Jay for all her help thank you

I came to find a suitable storage while my family is in between homes at the moment. Ran into Jerona and she was as helpful as she could possibly be. I was very pleased with her service and thankful for her hospitality.

My renting experience has been absolutely amazing here. Mike is very kind and knowledgeable. If I ever had a question he answered it without judgement or attitude. The leasing process of the unit I have was effortless and stress free! Great prices and customer service!

Great place to store your items! The front office management is very kind and helpful and answered all my questions that I had. I felt very welcome and I feel good knowing my items will be stored safely thanks to the gate and passcode!

Great place to store your items! The front office management is very kind and helpful and answered all my questions that I had. I felt very welcome and I feel good knowing my items will be stored safely thanks to the gate and passcode!

Very nice people and excellent customer service!

Rented a truck and it was super fast. Wonderful lady working there. It is very easy getting out niw that the construction has moved to a different phase. Uhaul is so much better and more convenient than penske.

The crew has been very pleasant to work with. Since the first contact, Mr. Mike has been very polite and helpful. He answered all my questions and patiently showed me a couple units to let me decide before renting. Ms. Jay was very helpful and with a great attitude as well while formalizing my contract. Units look in great shape and a very clean facility in general. So far so good.

Very good.

I recently moved into a new unit (largest one they have) and can't say enough good things about this location and it's manager! Check-in was fast and simple. Unit was clean and just as advertised. We finished up and dropped off our moving truck after hours on Saturday but accidentally left my cellphone in the truck. The owner came back to office and let me back in the truck to get it after hours. This was very kind and saved my a ton of headache! I'll be doing business here as long as I need storage in the Katy area.

I visited last couple of week ago for rent the uhaul and expecting the help for better deal, Mr. Mike was there and helping me and suggested all better options. Such a nice cooperative person and will definitely visit again when I need. Thanks for everything.

Been there few times now and we always got great service from Mike. He was great every single time

Overall great experience definitely recommend this storage for anyone.

We had the best experience with them, in fact, they overcame our expectations. Their attendant was really polite and made sure to give us the best service every step of the way. And on top of that, they offered a great monthly rate. I recommend istorage in Katy.

The gentleman responded to my online request very quickly & was very friendly & helpful. My son & I looked at the unit the same day (Sat) & I signed the contract on Monday. Again he was great. The unit is easily accessible & very cool & we moved our stuff on Thurs the 4th of July.

I have a excellent relation with local Mgrs and have just rented an office/warehouse.

Highly recommend this storage facility and the manager Mike he was very accommodating and easy to work with.

Very helpful staff upfront always kind and very polite.

I will only store my items in Katy Texas with iStorage off Gaston. Mike and Miss Jay (Management) are always kind and professional. Thank you for always having great prices on units.

Mike had great customer service. Took care of me, made it easy, and I feel good about doing business here. Great job!

Mike was great, courteous and knowledgeable; He make everything look so easy

Ms.Jay is always very deligent in the great customer service she provides. Security is also optimum, I've been renting a couple units and never had any problems

Very good facility and great staff.

Very nice facility with great staff. Went in this morning with my mother and Ms. Jay is always so helpful when it comes to her storage needs. Getting a unit next month at this location.

My experience with Mike at I storage was excellent. He was very helpful. Finding me the perfect unit for my storage. I will use I storage each time in need storage. The Katy Location

Very clean, Best price in Katy.

Worked with Mike...very friendly and courteous. The only reason I picked 4 of 5 and not 5 is that the entrance to the facility is tight and there is little to no parking available. There are too many Uhaul trucks lining the entrance and even inside in the aisles/driveways which makes it a bit difficult to navigate. Otherwise, I'd recommend iStorage..second time we've used them.

This facility is great. And the manager is great here it took me 15 min and I was in and out with a storage unit in hand. My 2 complaints is that there are giant moving trucks blocking the entrance a lot and it is almost impossible to get in sometimes. And there is no lights in the storage units.

My home flooded during Hurricane Harvey and I needed a storage unit fast. Mike was so helpful and kind and took care of my needs. Each time I went in to pay my bill he asked about my situation and progress. A personal touch is always appreciated. The unit was clean and always accessible. I even received a call when I hadn't properly secured my lock. I highly recommend IStorage Katy. Ruby Cate

Competent and quick. Exactly what you want while moving.

Great facility with very low prices!

The manager was great, helpful, polite and assisted with paperwork. I would recommend this location Gerald Scoggins

This place has awesome Clean storage units at great prices.

If my review were just for the local staff and facility, it would be 5 stars, no hesitation. My review though also must take into count the corporate side. Harvey hit a lot of people. Some of us have had severe interruptions in income, as well as unplanned expenses. The biggest source of revenue for me is small home repair. People here aren't exactly concerned with small home repairs at the moment, as many don't have a house they can live in at the moment. I work a small area. An area that 90% of the residences suffered flood damage. The first 3 weeks have been tearing out and drying out. We are just getting to where we can start rebuilding. Meaning, I'm just now starting to have cash flow again, as all the tear out I did was on a volunteer basis. I-storage is one of the few businesses in the area that seemed to have no sympathy for the local situation on the corporate level. All they saw was the chance to sell out to full capacity, with no sympathy for the customers they had before the flooding. Again, local staff and facility is excellent. They don need to concise some drainage changes. One of my units had a stream of water flowing through it during Harvey. The water wasn't able to go around the building fast enough, so it went through.

Awesome service mansoor was very helpful

Nice and clean storage. My previous review was a misunderstanding on my behalf ( which was my mistake). Customer service by Mike was great and process was smooth.

This place has the cheapest rates in Katy. Mike provided excellent customer service and worked hard to cut us a good deal. He did not try to upsell and was incredibly patient. The property is clean and easily accessible.

Wonderful service! So helpful :)

Customer service was spot on perfect. Property was a big plus, thank you Mike. 10/10

I love the property Jay is a very helpful person nice also polite. This has got to be the best storage I've ever deal with. Thanks so much for your business in my community with a person like Jay working there gives it a special personality she makes me feel like not just a customer but family..... Love it

Very clean facility and customer service was excellent.

Clean and the customer service was great .highly recommended.