The staff here is amazing! Definitely recommend. 11/29/2019 a new review because I'm using them again. My experience previously was fantastic, and my experience this time has also been wonderful. The current manager, Garcia, is very pleasant and professional. I hope the owner appreciates Garcia. Every interaction with him has been a pleasure. He explains everything very well. He always waves hello when he sees me on the property. He's always very kind when we speak. I hope he's there for a long time. He definitely deserves a raise and recognition for being a great employee. July 2020 - a new update: I switched to a bigger unit. Garcia helped me and made the transition into the new unit very easy. He found one in the same building, which made the move simple. As before, Garcia was very helpful and professional. He's such a kind and pleasant person to do business with. He's definitely a gem, and very good at his job. I hope iStorage is able to keep him as an employee throughout the time I have a storage space at this location. October 2020: Switched back to a smaller unit. Didn't need all the space of the larger unit anymore. Garcia helped me again. As usual, he was very professional and helpful. He took time to answer all of my questions, and made sure I understood his answers. He found a smaller size unit right down the hall from the larger unit so I won't have to move my stuff too far. Garcia is so thoughtful, friendly, and helpful. I sure hope iStorage realizes what a great employee they have with Garcia. He deserves a raise and recognition for his professionalism! It's not very often you find such great people in positions that work with the public anymore.

Service was good, raised rates and didn't notify customer. That was shocking to me but.... A leak in another unit flooded mine, they assured with clean up but didn't offer to pay for any damages. A little more expensive than others

Mike & Garcia was very helpful and friendly when I arrived to the location. The great thing is that everything was done online within 15 min!!!!! I walked into the office and Mike said verything is ready, let walk to your unit! Great Customer Service!!!!

Garcia was extremely helpful when looking for the perfect size unit. It’s very clean and I feel very safe going there anytime of the day.

I give Garcia and Caleb 5 stars for their excellent customer service and compassion. They are good people to do business with. I like that it's gated and climate-controlled. Nice location, clean, and I appreciate the flatbed dollies I can borrow. I give iStorage corporate 2 stars, though. I rent a 5x10 unit (next to smallest they have) and I started out paying in the $50s in Dec. 2018. It's been less than 2 years and they've increased my rate 3 times. Now I'm paying almost $90/mo. I feel ripped off and this third rate increase happened in the middle of a pandemic when Americans like me are hurting financially. I always pay my rent in full and well before the due date. Not a great way to keep loyal, reliable customers, iStorage.

Rented a 1st floor interior. Did not realize all units are climate controlled. Caleb was great and really knew the facility. Call Caleb for a fast, worry free experience.

Went and spoke to Garcia regarding a unit, he was so professional and very detailed. Unfortunately I couldn't get the unit today but will definitely be back to rent with him. Thank you Garcia for helping me

Great staff, always helpful and understanding feel safe and secure having my stuff there

Very clean and the two gentlemen are extremely helpful, knowledgeable, and detailed

Awesome team

I think that Garcia did a fine job and help me with my unit and went out of his way to be kind and thought he was very polite thank you very much

Clean, spacious ac units with competitive pricing. Mike and Garcia we're so sweet and helpful through out the process and went above and beyond. I would recommend this place.

Garcia was very helpful when setting up my new storage unit! Such an easy, professional, and great experience.

Garcia goes the extra mile- the customer service is awesome- highly recommend these guys

Garcia is truly helpful and makes everything so easy! I love renting from this location !

Garcia, and the staff are great, clean facility easy to move and store your stuff. will definitely use them again

Garcia is the best. Best customer service, professional awesome prices. I’m on my third unit now. Great place !

Garcia has made our experience wonderful! He is very efficient and his customer service is excellent!

Had the best experience at istorage, Garcia is very professional and and I received some of the best customer service there. Thanks again for all your help Garcia.

Had the best experience at istorage, Garcia is very professional and and I received some of the best customer service there. Thanks again for all your help Garcia.😀😀

The guys that work here are so professional and helpful. The whole place is very clean and feels so safe. This is hands down the best storage unit I’ve ever used. I’ve had to go in late at night by myself to drop things off and I feel completely safe. Also the rates can’t be beat.

Everything went perfectly. No hidden costs. Mike and Garcia were personable and professional. Service was great!

I came into Istorage on Monday morning to get a storage unit. The process was very easy. I dealt with Mike at the front desk and he was extremely helpful. The office and units were very clean and well managed! I definitely recommend coming here if you need a storage unit!

Great customer Service, Mike was very helpful and knowledgeable

Super awesome staff that helps find the best deals for you. Highly recommend!!!

Great experience with getting a unit and returning U-Haul. Mike was a great help and most definitely recommend both the facility and it’s staff.

First time here and we had a great experience. Stacey was very knowledgeable and helpful. Very easy reservation online and budget friendly prices.

Good service

HIGHLY recommend. What brought me to iStorage was an entirely different company tried to bait and switch me. My experience at iStorage was a complete 180! I’ll HAPPILY give my money to iStorage and send everyone I know there over the other place. Details of my experience are below: Reserving the space to fit my needs online at an affordable rate . . . seamless and easy. Email and phone communication . . . clear and pleasant without feeling spammed. Paperwork and expenses . . . straightforward and well-explained. Even with the added insurance, it’s cost-effective. Month-to-month option . . . finally something easy and with the consumer in mind! Customer service . . . excellent! Office manager knew how to prioritize customers to meet everyone’s needs in a timely fashion. He seemed to know other customers on a personal level. Rare to find these days. I was personally walked to my unit and shown all I needed to know about access/move-in. The unit I was given had come off it’s track, and I didn’t have to do anything. The manager jumped at the opportunity to make it right and did so in impressive time. If you’re looking for a place that dots their i’s and crosses their t’s — your search is over. It’s not the cheapest place out there, but it’s also not highway robbery. You get what you pay for and I’ll gladly vote with my pocketbook for this kind of ease, convenience, and customer care.

Stacy was awesone. I am completely comfortable and got exactly the unit I wanted

Great location and staff was very helpful and nice. Stacey went above and beyond my expectations. Will recommend this storage place to our friends and family!!

Stacey was very helpful in helping us find the right unit for what we needed. She was very accommodating and very professional

Great service

Was very help. And very nice

Ms Stacy was very nice and helpful and I couldn’t have asked for a better associate.

Our experience was more than pleasant. We received perfect customer service. After a long night of incredible agony, Stacy was more than adequate at her job and helped us get a unit extremely quick.

Things have been great n Stacy has been proficient n efficient. Very knowledgeable, n overall wonderful.

So helpful ❤️

Had a great experience with Stacy. Arranged great pricing on the right sized unit. Very knowledgeable and helpful. Def recommend this location.

Stacy was extremely helpful and friendly, it took us less than 30 minutes to get a storage and she helped us get a great rate.

Outstanding service

Nicely located

Stacy was very friendly and efficient

Great service

Stacy was very helpful.

Great prices, great facility and most importantly great customer service! Would recommend istorage to anyone looking for storage.

Stacy was great with helping me.

We own a handyman business and we are in and out of storage units for customers. The manager was very helpful with an issue I was having not related to the unit. The units are clean and secure and evenly cooled. I would recommend them to anyone in the area.

Stacy was amazing . Very helpful . Rented here because of stacys amazing service

Stacy was amazing, one of the nicest people I’ve ever meet

Stacy was wonderful!

They were very prompt to reach out to me and easy to work with when I had questions. I feel confident that I've gotten the best storage unit possible to store my mother's entire home safely.

Stacy is fantastic. She is the best

Great! Thank you.

Overall efficient process

Great service! Great size storage area! Very easy to get to! Great Customer Service! So far very happy with everything!

Great experience with the Loretto location off San Jose. Manager is always helpful and friendly. 😊

Everything went great.

Stacy was awesome in helping us rent a storage unit! Very friendly, nice facility, carts available for use 👍🏼

Mike was filling in that day as the manager was out, and he did a super job, helpful and friendly. I met Stacy the next day when I had to stop in and purchase new boxes, and she was just as terrific! Great service and would highly recommend!

Good customer service and clean place

Mike was excellent in helping me. He was efficient, friendly and provided me with everything I needed. Great service!

Clean storage, good customer service

Very friendly and helpful with my storage unit. Plus the prices are very competitive with other local storage places. They've got the best prices !

Very helpful and explaining everything. Personality is great. Thank u, Stacy!

Great storage place.

Easy and affordable!

Great experience

Stacy and Garcia were fantastic! I highly recommend this facility!

Great service. Quick and efficient

The manager is very accommodating and professional. She took the time to get me the right unit at a great price. I'm glad we found the right place for us.

Stacy is absolutely amazing & thorough. Very happy with my unit & pricing.

Excellent Customer Service, Great prices and the facilities are well kept and maintained. Best Storage in town.

Stacy was great. Helping my dad

Fantastic and great rates.....

Fantastic, thank you for the help.

Stacy was very helpful and reassuring

Stacey was very helpful and reassuring.

Great experience! Stacy was awesome!

Stacy was a pleasure to work with. So quick and easy to set up.

Stacey is outstanding

Stacy was the best! She took a difficult situation and made it look simple. I would come back and do business here anytime

Great service and great prices for a storage unit! Would recommend!

Great, they are very helpful and courteous. Wish they were open on weekends consistently.

stacy was wonderful.

Stacy was fantastic. Super friendly,great customer service!

Stacy is wonderful! She really helped us out with our storage units! She got us into our storage unit ASAP and went out of her way to make sure that if there were any problems, they were taken care of. Definitely recommend Stacy and iStorage on Loretto!

Stacy was great!!!!! She worked hard Nonstop on trying to get me back in a unit when something came up with the one I Originally got. She saved the day for me and I will be recommending this iStorage and Stacy to friends and family. Thank you Stacy you are really awesome.

Stacy is wonderful.. thank you again!

Great place thanks Stacy

Great place Stacy

Very nice people!

Found me a larger unit and saved me money in the process! Thanks

I have had at least 3 units at this place for many years. The current management team is very helpful and Always recommend the best choices for my storage needs. The place is very clean and well kept up.

Fast, efficient, and very friendly! Clean facility!

Employees saved me a lot of money and made great suggestions for my storage needs. I have been with this place for years through my office as well as personal and they are great and very clean as well.

Service was fast and good

Nice, clean facility. Helpful and friendly office staff. Very pleased!

Fast, easy, and courteous service. Would recommend.

Stacy Wilson was very helpful today.

I’m thinking of getting extra space to declutter. Thanks to Stacy for helping me decide if it would work for me. Great staff, affordable prices and a clean facility. Thanks Stacy!

This location is great, nice staff and clean facility

Nice facility and great service from Stacy! She made the process easy from start to finish! Thank you Stacy!!

Your representative was knowledgeable Showed me the different options including showing me the actual available units Very quick

Great place

great staff. clean facility

Great clean facility very professional staff. Garcia took care of all my needs and took care of all my needs for storage

garcia and stacia were awesome. Got me set up and off to the races quickly!

Garcia was great!

Garcia, the manager at this location rocks. He is very helpful and made our stressful move much easier. We came in late at night just before closing and he got us set up and safely inside. Very friendly and efficient. I highly recommend this location and management.

I've been with iStorage for about 6 months now and have had nothing but a great experience. As a result I've rented another unit. Good prices and good service....not sure what more you would want.

Great experience

Friendly staff and easy

Great place, awesome customer service!

This place is great and i would recommend it to anyone.

They had what I needed and were very pleasant to deal with. Pricing was reasonable and I received a discount for my first month! Great access and very clean facility. Terry was so nice and professional!!

Very expensive, although clean and safe and very nice staff. I got 2 storage units at a competitor place down the road for less than they quoted me here.

Great service at a great price. Joston was informative and very helpful. Would highly recommend..

The manager here, Terry, is the best. He is very professional and handles all situations in a timely manner. If you’re in the market for a storage, this place is a must!!

Had a great experience. Everything went well

They had the best price for where I needed my storage unit to be. The staff was very helpful and friendly over the phone and in person! The facility was always clean and I felt safe when there. Online payments made it easy too!

Used this place for the last year. It was terrific. People who work there were excellent in customer service. Recomend this IStorage facility.

Great and quick service to set up a storage unit. Cheaper prices than nearby competitors as well!

Joston was great! Professional and efficient... made set up simple! Facility is very clean and convenient with easy access.

Great place to do business with. Remember to hit *before code to gate and # after.

The new Manager was very nice and helpful. He even cleaned the floor in the unit before we rented it. My only complaint with this place is the temperature control. The temperature is kept close to 80 degrees, which is very hot for Florida weather and humidity. I spoke to an iStorage manager from another location who told me he keeps his temperature controlled buildings at 72 degrees. I have many valuable items in my units that could be destroyed by heat and humidity. This location should be required to lower the internal temperature.

Great place for your stuff

My experience with the Mandarin-San Jose location was great. I was there a few weeks ago inquiring about a rental talking with Justin and when I came in to finalize it, he pulled the info up and had it ready to go in no time. He explained the lease thoroughly and advised me to buy a lock and the renter's insurance. Afterward we made sure the gate code worked and then showed me the locker. No surprises, very professional. I'm glad I visited the other 2 major choices in my area, because I storage has cleaner, newer facilities and better rates and more attentive staff. Justin was very helpful, if you go there, tell him 3035 sent you.

Great service, good location and friendly site person. Only reason for 4 stars and not 5 a little concerned about the climate control. Was only minutely cool where our unit is located. Not exactly what I was hoping for but short for time to consider something else. Service was great though.

I thought this type of Cadillac service was extinct.Not at I storage on Lorretto.Thanks Walter

I want to thank the staff at istorage on Loretto Rd for the outstanding customer service. I thought I was at Chick-fil-A. Thank you Walter you are above the game my friend!

I have never had customer service like I had at istorage on Loretto Rd. Walter was “top-notch”! I’m a customer for life!! Keep up the great work!

This team has gone above and beyond expectations! They have been more than helpful in every way! I wouldn’t recommend any other place but iStorage!

Clean facility and nice staff. Called 3 different storage facilities and this was the best price.

Awesome staff, clean facility, competitive prices... If I need another unit in the future, I know where im going.

Came into I storage clueless on what I needed and the guy tony that work in the office help me with all my needs and made my move smooth.i will recommend I storage to all my friends and family

I have used iStorage for a few years and just added another small space. The site is very clean. It has climate control so I don't worry about any damage. I would highly recommend them.

We are VERY HAPPY with istorage Self Storage!! The units are impressive!! Very clean with up-to-date security!! Exactly what we wanted. Excellent customer service on the phone and face-to-face.

Tony helped me this morning and what a wonderful experience he provided! Professional,caring and extremely helpful! What a pleasure it was working with him. I highly recommend using iStorage based on my experience!

They take great pride in their facility and its well deserved. Been storing here in a 5x10 for a great price in climate controlled building but sadly time to go. Always send emails if your payment is close to being late. Great customer care. Best of all after storing here for almost 2 years. My stuff was still in perfect condition. No rodent damage on my items at all. Unlike some other storage facilities. Thank you iStorage

Very friendly and efficient staff.

Lola was great . She had a great attitude! Very professional will definitely be recommending !

TONY & LOLA WERE AWESOME! THEY WENT ABOVE & BEYOND TO ACCOMMODATE US! I WOULD GIVE THIS PLACE 10 STARS IF I COULD, BECAUSE OF THESE TWO. ALSO THE FACILITY IS NEAT, CLEAN AND BUG FREE WHICH IS ACTUALLY HARD TO FIND AT OTHER STORAGE CHAINS! THANK YOU BOTH, CRISTAL L.

Tony is easy and wonderful to deal with. He makes you feel comfortable from the beginning!!!

Great customer service .

Very nice and friendly looking forward to using the storage!!

People have been super helpful and flexible. Great to work with.

The manager, Tony, is very friendly and the location is the cleanest I have ever seen a storage facility!

Tony and Lola were very nice

Always courteous and professional. Always a smiling face in the office. Excellent facility with ease and convenience.

Helpful to get contract signed and ready for move-in. I had to return in evening and storage was well-lit and although extremely quite i felt safe in the environment. As you walk through areas, lights come on before you .

I get an average rating cuz I was nearby but I never went in

Employees are extremely polite and respectful, and the place is well kept.

Clean facility, good prices, the manager named Lola was very nice and extremely helpful. I recommend coming here for all of your storage needs. Great place

Clean facility with very professional and friendly managers! The temperature near my storage unit seemed warm for a climate controlled facility, but to be fair, I’ve only been there once so far.

Great place! Set up was easy and place is extremely safe and clean!

Nice people

Great prices, great value. Convenient location. I have had units several times over the past 10 years.

Nice place clean and friendly service

Excellent when I moved in, but I have lots of questions when I leave a unit early. Some compensation should be given if you pay for months that you don't use, and if only in the unit for a certain amount of days in a month, it should be prorated.

clean, safe

Team was excellent in getting me in on the day I needed! The facilities are clean and safe! Thank You

Great, new facility. Clean. Excellent Rates

Hello. My husband and I rent 1 unit. Cody and Mary are great! They are very helpful and friendly whenever we come in. Keep up the great work

Have used istorage for three years and have been very pleased! Mary and staff are always helpful and keep the place looking good!

I have 2 units and so far I have been very happy with everything. Mary and Cody are very friendly and attentive.

There is a TYPO in my last name - it isn't Hubbard it is Hibbard but if it is misspelled on my contract agreement - that's okay. I have two units at the Mandarin Loretto location and my experience has been nothing but excellent. Mary is the manager at this location and Mary is excellent in all areas of her work ethic. She is always willing to go an extra mile to help you with your storage needs. Mary takes pride in satisfaction of her customers storage needs. She returns call promptly and does not PROCRASTINATE AT ALL. Thank you Mary for all your help with my storage needs. Faith Hubbard/Hibbard

Cannot say enough good things about Mary and Cody, they are friendly and attentive. The place is clean and well maintained. Happy I found this place