Storage Units at 5509 Shad Road in Jacksonville, FL 32257

Great customer service. I rented a unit and came in the day before thanksgiving, 5 minutes before closing. Property Manager Toni did not mind staying longer to show me around and finalize my rental. She’s Awesome

I came in to look at units today. The young lady in the office made it a very pleasant experience for me. I think her name in Tony. She is welcoming and funny. Looking forward to doing business with I storage.

Tonie was absolutely amazing she always keeps a smile on my face and I'm loving the pink hair.

My husband and I went to iStorage and was greeted first thing in the morning by Tony who was very polite and pleasant. He was very thorough and answered all our questions. We had planned on visiting other storage companies closer to home, but the way Tony treated us & made sure we were well informed, we decided to not go any where else. He has excellent customer service skills! and he seems very down to earth!

Very professional and friendly and met all my needs🤟👍

Jamishia is very responsive and offers great customer service. Got my doors fixed immediately and constantly cleans the property. She always greet me whenever I'm at my unit.

Driving and entrance/exits are cramped. Other places have easier ingress/egress. Units are acceptable but they CONSISTENTLY RAISE PRICES EVERY YEAR which forces you to look elsewhere.

To stay on top in the storage business or any business you have to employ a team that is willing to put in work to keep you there. That is exactly what Istorage did when they hired Ms. Jamisha. My initial encounter was over the phone when she answered every question that I could muster from types of units, payment methods, leases, dimensions ect.. My concerns were all answered expeditiously and in a professional tone. I received a follow up call about my interest in the unit. My second encounter was a face to face encounter. Jamisha took me on a tour of the facility and showed me several units. When I mentioned what my budget was Jamisha was kind enough to show me other available units. I did not want to have my payment for my unit to fall on the same day as my other obligations and I needed to secure shelving for my unit and I recieved yet another pleasant surprise and was offered to place a hold/reservation on the unit. I did return to secure that unit. Jamisha is definitely an asset to this company and I look forward to my business and istorage's collaboration.

Amazing service and amazing representation of the facility

Jamishia is absolutely, positively wonderful to work with!!! Outstanding employee. Very helpful and extremely understanding of all logistics to relocating across the country. Thank you Jamishia😃😃😃😃🙏

The young lady that works the front desk/ office is so sweet. Very friendly and helpful

Clean, easy to access. Open 6a to 10p. No drama.

Very good service .. Jamisha showed as well as recommended storage for what i have..

UPON ARRIVING AT ISTORAGE I WAS GREATLY IMPRESSED ON HOW UPKEEP THE PROPERTY WAS VERY VERY CLEAN ! JAMISHIA WENT ABOVE AND BEYOND TO ANSWER EACH AND EVERY QUESTION I HAD SHE WAS VERY SWEET AND KNOWLEDGEABLE ON THE PROPERTY. WHAT WAS A BAD DAY TURNED OT INTO A VERY EASY GOING TRANSACTION I WILL FOR SURE RECOMMEND MY FRIENDS AND FAMILY THANK YOU JAMISHIA FOR MAKING THIS A EASY TRANSACTION IF I COULD GIVE 10 STARS I MOST CERTAINLY WILL

Jamishia was a great help getting set up with my first storage unit today. Very friendly and made the process easy while answering my questions. Thanks!

Very clean love the staff very friendly everytime I come in!!! Thank you istorage

I was having issues with my door today and jamishia was very kind enough to help me get it down. not only does she have amazing customer service she also has a great listening ear thank you for working during these times you are greatly appreciated !!

Nice easy transaction with wonderful staff. Friendly and knowledgeable. Unit is great, clean, with easy access

Great customer. Clean facility and knowledge about amenities.

the temperature inside needs more lower than 80 deg.

Came to rent a storage at the last minute and ms jamishia was very patient and very very helpful the prices are very cheap and I was able to get a 12x30 With a amazing special that I could not find anywhere else also the units have electricity so I’m able to use power when need be the unit was clean easy to access and the customer service was amazing 10 stars if I could ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Came to rent a storage at the last minute and ms jamishia was very patient and very very helpful the prices are very cheap and I was able to get a 12x30 With a amazing special that I could not find anywhere else also the units have electricity so I’m able to use power when need be the unit was clean easy to access and the customer service was amazing 10 stars if I could ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Always greeted with a friendly smile as well as heartily customer service prices are very affordable as well as the mailboxes

This is a great storage place. The receptionist Jamisha is very pleasant.

Jamishia is always very welcoming with a smile ! She is very patient ! Anytime theres a issue with my unit lights or bill she kbows exactly what to do the properfy is ran. Bya amazing young lady . prices are very affordable and the unit is rhe exact space i need thabk you

very amazing service thank you young lady

ive been renting with istorage for a few months and the customer service ive recieved from this facility has been every bit of phenominal ! the place is kept very tidy, the property is always picked up after the prices are very affordable! (ive seen outrageous prices compared to this location) and its very convient !! i thank you sooo much for the amazing relief ive had since renting with istorage. <3 <3 <3 . you have a long term customer guaraunteed.

Large units, and friendly staff. The company policy seems to be very much catered towards short term renters, which is great for some.

Amaxibg customer service and quality sized u its

Best storage place around hands down !!!! Clean bathrooms and facility and superb customer service jamishia p. Makes this storage place a good place to be yhank u young lady much love

Clean facility with amazing prices as well as very nice employees thank you for your amazing customer service and friendly hospitality

Jamishia is always very patience as well as understanding ! She knows her job very well and is also very nice . The prices are always very affordable and I haven’t been anywhere else and don’t want to !

Jamishia is super friendly and accommodating. I really appreciate the wonderful customer service. Thank you.

Amazing customer service ! Very prompt service clean and secure facility prices are also very accommodating.

The customer service at this facility is really amazing ! The prices are very affordable! The property is always clean and in tip top shape . The only thing I can say about this location is If your new here slow down and pay attention it can be hard to find . Thank you for your prompt service

Nice place. Business Friendly and good location. Love it.

She stayed open a few minutes more for Me after. closing time. Jamishia's The BEST!

Very sweet store manger very respectful and very accommodating thank you for the lst minute help

Very clean facility . Manager is always welcoming and as well as friendly bathrooms are always clean. prices are cheap compared to other Storage’s nearby

Awesome service. Professional & patient. It took us a while to get everything lined up to move to this new unit. I am grateful that this staff has been top notch as the staff is the main reason we moved from our old storage unit.

Jamishia is very nice and respectful and i really enjoyed her professionalism

Jamishia was very friendly and helpful ! She assisted me with all of my needs and questions.

Great place manager went out of her way thanks you

Very professional and friendly

I love this place. It is so business friendly!

Very accomadating stirage u its large soace great pricing abd feiendly staff

Five star service thank you

The staff there is always very helpful. Whenever I have an issue, they do everything within reason to help me resolve my problem in a way that is fair and appropriate. This is a great place to have a storage unit.

Iv always had excellent service . Thanks

Jamishia is very friendly and knowledgeable. Would highly recommend her and istorage!

Always friendly and pleasant great service thanks

Property is always clean as well very welcoming ! The representative is very high spirited and always in a good mood when I engage in conversation with her . the prices I’m paying for a 5.10 unit is very affordable and accommodating thank you istorage for your amazing customer service ❤️

Great service sweet personality

The customer service is always great and very professional when u walk in it’s clean and things is nice and neat the representative is very friendly and helpful.

Such an amazing place of business very amazing customet service as well as prices

Nice customer service

The Manager at this property is very accomodating, kind and professional. I which I had found this place three years ago. The units are larger than most places and perfect for a growing small business.

very clean atmosphere customer service is always amazing .

I love it, is nice people

My boyfriend recently rented a storage unit and the customer service was amazing the facility was really clean organized and the representative was very knowledgeable thank you you for sure have a long term customer

Very clean facility very professional customer service rep thank you for making my experience mucheasier !!!

In my experience at istorage for the last two years I found the manger jamishia to be very nice and courteous .

Jamishia has such a welcoming smile She's always respectful and knowledgeable. Thank you so much jamishia

Thank you iStorage for hiring great staff. Jamishea always very professional and kind. While other wise your company is a hassle. 💢 You did great with hiring her. 👍🏾👍🏾👍🏾

Great clean facility

Friendly staff, reasonable rates, modern facilities. Great temporary storage solution.

Nice, clean, and large storage facilities. Jamishia is extremely helpful and very friendly. The mailboxes are really convenient.

Perfect customer service she keeps the place nice and clean thanks jamishia

Nice, clean, and large storage facilities is a plus! Jamishia was extremely helpful and very friendly. 👍🏼🙂

Great customer service always very helpful thank you Jamesha

Great experience at istorage every since I been here very knowledgeable staff they have just what I need when it comes to packaging and Equipment.

Stopped by and got a uhaul a few days ago and jamishias customer service was outstanding she was very helpful knowledgeable and pleasant ! Thank you for ur service and time

Istorage on Shad Rd has always been a favorite of mine. The customer service is outstanding! Especially Jamishia, she’s always courteous and kind and always ready to help you. I’ve been using their Istorage units for Years and have never been disappointed. 10 * Star if I could leave one!! Thank you Jamishia for always helping me with my storage needs! Your the greatest!

Very polite and helpful I love the customer service. It's my mail box

Great manager..she's the best

Nice and clean

Came to check out prices on storage and the lady who.assited me was very welcoming polite and patient!! I usually dnt do reviews but ms Jamesha was a big stress reliever !!! Unfortunately the size I needed wasn't available but I will keep you guys first on my list thanks a bunch ms lady !!!

Jamishia is respectful and always upbeat always pleasure to work with...

very proffesional and easygoing customer service Jamishia is excellent !!!!!! i rented a unit here and it was a breeze then a few days later rented a uhaul van from her also im so happy w the attention here and the facility is awesome ...clean...secure.....excellent units .....bathrooms always clean and smelling good .......overall great experience thank you .......she is an asset to istorage !!!!!

Excellent experience,keep up the great work,friendly atmosphere

Good services

They are great!!!

Ashley was so helpful and very friendly..made our situation a little brighter having her help us through the process

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I just got a storage unit at this location and was very grateful for the customer service quality I received. Shelly and Ashley are amazing and were very informative to any questions I had. This was a pleasant experience I was dreading and thanks to those two girls I will 100% promote the facility to many!!!!!!!!

Very polite employees

Moved in a couple months ago and the ladies in the front were so helpful and nice.. Property is very well kept up and excellent customer service. I couldn't have chosen a better place to store my items!

Outstanding customer service. I run a small personal training business in their facility and they have done more than enough to make my experience worth every penny I've invested into my business. They have a long time customer for sure. Thanks Ashley and the iStorage team.

Best service from Ashley completely hassle free lowest prices I found in the area. They even have mailboxes for $5 a month.

Greatest storage facility in Jacksonville clean, well lit, very secure with excellent management and very helpful staff. Thanks Ashley S. for all your help

Great safe faculty, extra clean spaces, and super friendly/ down-to-earth staff. I would highly recommend this place to everyone.

Grate customer service. love going into see them. Lauren Disbrow is amazing!

This place is the best, the help I got was beyond any service I have ever had. I was always treated with respect and prompt service. The units are just the right size and the internet access is how I am writing this review. The bathroom is clean and the 24 hour access helped when I was in a time crunch. The free truck rental top off the best experience I have ever had with a storage company. I will recommend my family and friends if they every need a place to store there possessions. I know with the high tech security my belonging are safe and secure. Mandarin storage made my move so much easier and less stressful. For all the amenities they offer this is the perfect place to rent from. I know my next move will be out of the state of Florida and I know where I will be going when I need to store my valuables. - Thanks !!!!!! :) :) :)

Clean and Bright! I love the renovations!