Storage Units at 5509 Shad Road in Jacksonville, FL 32257

Super friendly, fast, informative & helpful! I didn’t second guess on getting the storage! Very great affordable price

Nice service! Really nice customer service! Very dedicated!

Great location, extremely clean facility and Bill was so helpful and informative. Glad we chose this storage, great service makes the difference.

Rebecca and Bill are real pros! Excellent customer service. Very friendly! They go the extra mile! iStorage your the best!!!

Bill was very helpful. Customer service is amazing and everything went smooth. Recommend coming here!

This iStorage has been AWESOME!! Bill and Rebecca are AMAZING!!! ALWAYS so friendly and helpful!! We’ve moved and used storage units in Connecticut, Illinois in California, and this one by far has been the best!!! A+ 5 star facility!!!

Bill is cute.. Rebecca is beautiful..two great employees here .. always willing to help💯

Bill and Rebecca are awesome! I love having my storage here.

Extremely convient location, patient and considerate staff, and an overnight pass code entrance. Truly a fantastic storage location for personal or business reasons.

I stopped into iStorage and needed assistance with getting a storage unit. The customer service representative Andres was very helpful and informative. He showed compassion and was eager with the information I needed. Thank you Andres for helping me today.

Andres personal touch and a thorough walk thru. Thanks

Great service, Andres is a great rep.

Great location, wonderful service. Rep Andres was super helpful.

Andres was very kind and polite, he was very helpful with assisting me with my questions. He did not hesitate to help. Will rent here in the future.

Andres was amazing and so polite

Andre was terrific. Helped me with every aspect t of the lease

I have had alot of storage units in my life. I appreciate good customer service, and that`s what I received here. The gentleman`s name is ANDRES, and I can honestly say he went above and beyond to help me with my rental. I appreciate his professionalism and politeness.

Andres made the move in process quick and easy great customer service! Great place to store your things!

She is a great worker good Is communication skills good sales man

Very clean, convenient. Extremely helpful staff (Rebecca). Would definitely recommend.

Great service to the team. Always very helpful.

Bill provided excellent customer service! Signing up was a breeze and everyone at the front desk was very friendly.

Best place to store your things! Property manager Andres provides the best customer service and will go out of his way to help you out!

Absolutely a great experience! Ms. Vanessa was super patient ( I am a bit slow). She was very clear on all of the do's and don'ts. she never made me feel hurried or inconvenienced, and the pricing cannot be beat. Thanks so much!!!

Andres was good costumes service person. He offered good price and spot

Rebeccaa was excellent without even being pushy she upside ne to a large unit ? All I needed was a small.. however was excellent .. so excellent service , I willingly wanted the upgrade for 60.00 extra a month... thanks Rebecca

The counter staff was very friendly and helpful. I felt so comfortable. Would recommend this place to others.

This place is great and Andres is very helpful.

Very helpful and courteous! Great place for storage!

Great facility. The employees were amiable and showed us several units. We compared to other facilities in the area and this one was the best.

Great location close to 95 very organized and secure. Thanks to property manager Andres keep up the good work!!!!

Great facility - easy access, really well maintained and great management!

Bill and Rebecca are awesome, showed really great customer service and went above and beyond! Would highly recommend!

Andres was very professional and helpful. Had a problem with the unit and immediately scheduled a time to fix. Happy with his services.

Andrea was a lot of help!

I have used there service for an year and haven't had any problems

Andres was very helpful and professional made the rental process quick and easy for me and my wife!

Had such a great experience with Rebecca. She was so accommodating and friendly. The prices are also amazing and the units are well maintained. Super glad I found this place.

Andres was amazing. Very accommodating to our needs. He was able to help up get the right unit and check this, first moth was free!! Great customer service overall.

Very pleasant office personal and I love the access hours. Will have to buy their lock for your storage unit.

Excelente. Super eficientes y rápido el proceso

Rebecca and Bill are a Mizing persons day help in all my questions the best services in the storege I will definitely in vite my friends to come get a storge. With diz grate persons 🥰🥰

I have had a good experience with iStorage on Shad Road. The service was good. Great location and reasonable prices. If I need to rent another 10 X 10, I will certainly rent here again.

Andre provides me with an excellent costumer service and help me out selecting the proper unit for my needs. He went above and beyond calling his area Mannager to help me out. Definitely recommend this facility to anybody.

Andres is giving us Great service highly recommend

Great experience!

Great!!

Vanessa Castro was very courteous and knowledgeable and helped me with any questions or concerns. Thank you Ms. Castro.

Excellent!!

Great storage unit. Clean and safe.

I stop by recently and talk with Vanessa about available units and pricing. She demonstrated good customer service with our interaction. Even though I didn't rent on that day. She made me feel wanted and comfortable enough to refer my friends to this storage site.

Vanessa, was polite and knowledgeable the units.

Vanessa is the best at customer service and I will tell all my friends. Thanks again.

Vanessa was a great help. Transparent throughout the entire process and communicative.

Vanessa is amazing, great manager, knows her job, and very professional. I would recommend

Just got a unit. Vanessa was great. Very helpful and it was stress free.

I like Istorage and consider it my first choice for storage. I was taken care of by Vanessa and she was efficient and professional! Keep up the good work!

Istorage has been a great help to me meeting my goals and the manager Vanessa been very helpful seeing that each unit fit my needs and budget. Very friendly and I would definitely recommend anyone in need of storage!

Good prices and convenient. Vanessa was very helpful with finding me the right unit for my budget. Thank you

I walked in to check prices end up renting a space- Vanessa dose a great job at the front desk

Bill Panza is the best part of iStorage. He went above and beyond to help me out when I went to the wrong location but I accidentally called his branch. He told me to swing by and he would get me situated. Bill has amazing customer service skills, he’s able to help manage a situation and provide ease. He is super kind and friendly, definitely a star employee. Thanks for your patience and support with the mixup Bill.

The Best storage facility in town Vanessa gave me great costumer service and the best unit .thank you

Bill assisted me and was very friendly and helpful with my search in choosing the right unit with the right price. Very happy I chose iStorage self storage.

I had the best experience with Vanessa renting my unit . She gave the best storage perfect for my budget. Great costumer service 👏 thank you so much

Unbelievable as it was the best service I've ever had within a business niche, managers Vanessa and Andreas attended to me in a very special way, happy and quick in the service. Thank you very much, I am very happy to have chosen you. I recommend!

Vanessa is tremendous made me feel welcome and gave me all the info I needed. Would highly recommend!!!

Bill was phenomenal! First time renting out a storage unit and I was in and out. He was very kind and helpful

Great service. Gave me a free lock when I forgot to bring one.

This place is outstanding and have been more than hospitable. I’m very thankful for all the help that’s been provided. Would highly recommend !!!

Excellent location . Vanessa is a very nice and mannerable property manager. I recommend this storage facility to all whose seeking .

I have had 5 units over 4 years and they have always been great!

Wonderful service, clean facilities and easiest process to get a unit and it all taken care of!

Great service and communication… thanks to Andreas for the speedy service

Bill was a great help. Needed help with locating a new unit and he was able to help me find a new one and showed my all my options. Great asset to the company!

Bill was outstanding love this place

Andres was the best and very knowledgeable. He helpfull and kind . Thanks and I will tell a friend.

Bill was a very nice, great service i very much appreciate the help he has provided me. He did an excellent job 😊

. Came in for some information and Vanessa was courteous and very informative. Clean Facility and Great Customer service. Thank you

Great storage facility and Vanessa is the best to work with. Highly recommend this place for your storage needs

Vanessa was excellent and professional. Thank you !

Great facility! Multiple unit sizes, and friendly service!

Awesome staff and very secure units! Would highly recommend to anyone looking to store either their hobbies or workshops here

Vanesssa was extremely helpful! Excellent facility and even better service!

Vanessa was so great! I have a let’s say irrational fear of storage but as we know it’s pretty much necessary and I very much have the need! Immediately Vanessa put me at ease as soon as I walked in she showed me everything I needed. I forgot why I was there to begin with. Great experience!!! See you July 1 girly! ❤️

Vanessa Was Amazing, Kind And Extremely Helpful!!! Thank you so much Vanessa

Great service, better prices. Thanks!

Excellent customer service for it being her first week I don’t know her name but she was awesome. I even had trouble with the gate and she came out to help instead of just sitting there I do recommend that you get them a small golf cart to show the units. This is Florida and it gets hot. So please get them a golf cart for the customers

Toni was fantastic!! So very helpful. I would highly recommend them. Also had the opportunity to work with Andres and he was very helpful in looking for the right space for what I requested.

Vanessa was and is awesome! She handled everything so smooth and really took care of what I needed. Her knowledge and skills, willingness to go above and beyond is excellent and exceptional!!! Facility and restrooms clean!! A++++ on this site and Ms.Vanessa!!! Give her a raise! :-)

Great Location! Clean! Dania is awesome!

Great facility. I have been using this property for several years. Easy to work with. If management is not available a customer service number is available and they actually answer. The property is clean, safe, and secure. If any problems occur they are addressed in a timely manner. Thanks Andres for helping me out this week with my delivery. I appreciate it.

I came in and had an issue with my unit, Andres was very kind and helpful. He figured out the issue right away and provided amazing customer service.

Very good !!!

Clean bathrooms and clean property

Awesome service she helped me very well. And she doesn’t mind using Google translate ! Everyone is welcomed

Great customer service!

Great storage units with a wonderful property manager

Toni is amazing im a single father of 5 and she's always understanding and helpful shes more than a property manager shes a friend im greatful for her.

Toni is amazing I couldn’t ask for a better storage manager her office and bathrooms are clean.

Amazing customer service.

Amazing service

Great experience with Toni, super helpful!!

The young lady that helped me was very sweet and knowledgeable of her job. Her customer service skills are on point and she made me and my sister feel very comfortable to rent a unit here. Thanks so much

Tony was incredible to work with at the Shad location. Definitely recommend you connecting with her for your storage needs.

Great customer service!

Reservation was super smooth and easy. Dania was very professional and got me set up quickly.

Very friendly and efficient

Definitely a good place to rent storage!

Great place to store items

Very clean and neat

Clean and neat property

We love it

Excellent customer service, clean and accessible facility. If you need storage this is the place for your goods. We absolutely loved the location, the safety, and the friendliness of the staff. We would definitely recommend using this facility. 10/10 would recommend.

I love absolutely love our property manager Tony.

I’ve been here for 4 years I absolutely love it. Toni is always helpful and over all good fun we love her.

Great customer service always very helpful thank you Tonie. I’ve been here for years she’s by far the best

She’s very helpful she helps get my unit for a fair price.

Tonie is amazing the property is clean and tight.

Easy set up. Nice place. Tony was great!

The storage unit was very clean as well as the staff is very friendly highly recommended. If you do end up going to this storage facility ask for Toni. She was very accommodating.

One of the best storage facilities available, Tonie was very professional and helpful went I was renting my new unit. The pricing was also very affordable, so again thank you I-Storage and Tonie.

Amazing customer service ! Very prompt service clean and secure facility prices are also very accommodating.

iStorage on shad road is one of the best stores I experienced!! The women at the front desk Toni always have GREAT customer service & keeps a smile on her face ! 10/10 I can’t complain !

Toni knows her job and help me with everything I needed

Tonie is the best!!!! So professional and an effective communicator. Awesome customer service skills,

Tonie was absolutely amazing rented here for years and she’s the best. Things are getting expensive so unfortunately we have to leave. I will miss seeing her genuine care.

Toni was terrific, helpful, pleasant ….. could not be happier!!

Best storage place in Mandarin manager was awesome finding what size unit I needed and was very kind

Great storage, fantastic management

Shad was amazing.. made the experience very pleasant. I highly recommend

Great customer service. I rented a unit and came in the day before thanksgiving, 5 minutes before closing. Property Manager Toni did not mind staying longer to show me around and finalize my rental. She’s Awesome

I came in to look at units today. The young lady in the office made it a very pleasant experience for me. I think her name in Tony. She is welcoming and funny. Looking forward to doing business with I storage.

To stay on top in the storage business or any business you have to employ a team that is willing to put in work to keep you there. That is exactly what Istorage did when they hired Ms. Jamisha. My initial encounter was over the phone when she answered every question that I could muster from types of units, payment methods, leases, dimensions ect.. My concerns were all answered expeditiously and in a professional tone. I received a follow up call about my interest in the unit. My second encounter was a face to face encounter. Jamisha took me on a tour of the facility and showed me several units. When I mentioned what my budget was Jamisha was kind enough to show me other available units. I did not want to have my payment for my unit to fall on the same day as my other obligations and I needed to secure shelving for my unit and I recieved yet another pleasant surprise and was offered to place a hold/reservation on the unit. I did return to secure that unit. Jamisha is definitely an asset to this company and I look forward to my business and istorage's collaboration.

Amazing service and amazing representation of the facility

Jamishia is absolutely, positively wonderful to work with!!! Outstanding employee. Very helpful and extremely understanding of all logistics to relocating across the country. Thank you Jamishia😃😃😃😃🙏

The young lady that works the front desk/ office is so sweet. Very friendly and helpful

Clean, easy to access. Open 6a to 10p. No drama.

Very good service .. Jamisha showed as well as recommended storage for what i have..

Jamishia was a great help getting set up with my first storage unit today. Very friendly and made the process easy while answering my questions. Thanks!

Very clean love the staff very friendly everytime I come in!!! Thank you istorage

I was having issues with my door today and jamishia was very kind enough to help me get it down. not only does she have amazing customer service she also has a great listening ear thank you for working during these times you are greatly appreciated !!

Nice easy transaction with wonderful staff. Friendly and knowledgeable. Unit is great, clean, with easy access

the temperature inside needs more lower than 80 deg.

Came to rent a storage at the last minute and ms jamishia was very patient and very very helpful the prices are very cheap and I was able to get a 12x30 With a amazing special that I could not find anywhere else also the units have electricity so I’m able to use power when need be the unit was clean easy to access and the customer service was amazing 10 stars if I could ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Always greeted with a friendly smile as well as heartily customer service prices are very affordable as well as the mailboxes

This is a great storage place. The receptionist Jamisha is very pleasant.

Jamishia is always very welcoming with a smile ! She is very patient ! Anytime theres a issue with my unit lights or bill she kbows exactly what to do the properfy is ran. Bya amazing young lady . prices are very affordable and the unit is rhe exact space i need thabk you

very amazing service thank you young lady

Large units, and friendly staff. The company policy seems to be very much catered towards short term renters, which is great for some.

Amaxibg customer service and quality sized u its

Best storage place around hands down !!!! Clean bathrooms and facility and superb customer service jamishia p. Makes this storage place a good place to be yhank u young lady much love

Jamishia is super friendly and accommodating. I really appreciate the wonderful customer service. Thank you.

Nice place. Business Friendly and good location. Love it.

She stayed open a few minutes more for Me after. closing time. Jamishia's The BEST!

Very sweet store manger very respectful and very accommodating thank you for the lst minute help

Very clean facility . Manager is always welcoming and as well as friendly bathrooms are always clean. prices are cheap compared to other Storage’s nearby

Awesome service. Professional & patient. It took us a while to get everything lined up to move to this new unit. I am grateful that this staff has been top notch as the staff is the main reason we moved from our old storage unit.

Jamishia is very nice and respectful and i really enjoyed her professionalism

Jamishia was very friendly and helpful ! She assisted me with all of my needs and questions.

Great place manager went out of her way thanks you

Very professional and friendly

I love this place. It is so business friendly!

Very accomadating stirage u its large soace great pricing abd feiendly staff

Five star service thank you

The staff there is always very helpful. Whenever I have an issue, they do everything within reason to help me resolve my problem in a way that is fair and appropriate. This is a great place to have a storage unit.

Jamishia is very friendly and knowledgeable. Would highly recommend her and istorage!

Always friendly and pleasant great service thanks

Property is always clean as well very welcoming ! The representative is very high spirited and always in a good mood when I engage in conversation with her . the prices I’m paying for a 5.10 unit is very affordable and accommodating thank you istorage for your amazing customer service ❤️

Great service sweet personality

The customer service is always great and very professional when u walk in it’s clean and things is nice and neat the representative is very friendly and helpful.

Such an amazing place of business very amazing customet service as well as prices

Nice customer service

The Manager at this property is very accomodating, kind and professional. I which I had found this place three years ago. The units are larger than most places and perfect for a growing small business.

very clean atmosphere customer service is always amazing .

I love it, is nice people

My boyfriend recently rented a storage unit and the customer service was amazing the facility was really clean organized and the representative was very knowledgeable thank you you for sure have a long term customer

Very clean facility very professional customer service rep thank you for making my experience mucheasier !!!

In my experience at istorage for the last two years I found the manger jamishia to be very nice and courteous .

Jamishia has such a welcoming smile She's always respectful and knowledgeable. Thank you so much jamishia

Thank you iStorage for hiring great staff. Jamishea always very professional and kind. While other wise your company is a hassle. 💢 You did great with hiring her. 👍🏾👍🏾👍🏾

Great clean facility

Friendly staff, reasonable rates, modern facilities. Great temporary storage solution.

Nice, clean, and large storage facilities. Jamishia is extremely helpful and very friendly. The mailboxes are really convenient.

Perfect customer service she keeps the place nice and clean thanks jamishia

Nice, clean, and large storage facilities is a plus! Jamishia was extremely helpful and very friendly. 👍🏼🙂

Great experience at istorage every since I been here very knowledgeable staff they have just what I need when it comes to packaging and Equipment.

Stopped by and got a uhaul a few days ago and jamishias customer service was outstanding she was very helpful knowledgeable and pleasant ! Thank you for ur service and time

Very polite and helpful I love the customer service. It's my mail box

Great manager..she's the best

Nice and clean

Came to check out prices on storage and the lady who.assited me was very welcoming polite and patient!! I usually dnt do reviews but ms Jamesha was a big stress reliever !!! Unfortunately the size I needed wasn't available but I will keep you guys first on my list thanks a bunch ms lady !!!

Jamishia is respectful and always upbeat always pleasure to work with...

very proffesional and easygoing customer service Jamishia is excellent !!!!!! i rented a unit here and it was a breeze then a few days later rented a uhaul van from her also im so happy w the attention here and the facility is awesome ...clean...secure.....excellent units .....bathrooms always clean and smelling good .......overall great experience thank you .......she is an asset to istorage !!!!!

Excellent experience,keep up the great work,friendly atmosphere

Good services

They are great!!!

Ashley was so helpful and very friendly..made our situation a little brighter having her help us through the process

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I just got a storage unit at this location and was very grateful for the customer service quality I received. Shelly and Ashley are amazing and were very informative to any questions I had. This was a pleasant experience I was dreading and thanks to those two girls I will 100% promote the facility to many!!!!!!!!

Very polite employees

Moved in a couple months ago and the ladies in the front were so helpful and nice.. Property is very well kept up and excellent customer service. I couldn't have chosen a better place to store my items!

Outstanding customer service. I run a small personal training business in their facility and they have done more than enough to make my experience worth every penny I've invested into my business. They have a long time customer for sure. Thanks Ashley and the iStorage team.

Best service from Ashley completely hassle free lowest prices I found in the area. They even have mailboxes for $5 a month.

Greatest storage facility in Jacksonville clean, well lit, very secure with excellent management and very helpful staff. Thanks Ashley S. for all your help

Great safe faculty, extra clean spaces, and super friendly/ down-to-earth staff. I would highly recommend this place to everyone.

Grate customer service. love going into see them. Lauren Disbrow is amazing!

This place is the best, the help I got was beyond any service I have ever had. I was always treated with respect and prompt service. The units are just the right size and the internet access is how I am writing this review. The bathroom is clean and the 24 hour access helped when I was in a time crunch. The free truck rental top off the best experience I have ever had with a storage company. I will recommend my family and friends if they every need a place to store there possessions. I know with the high tech security my belonging are safe and secure. Mandarin storage made my move so much easier and less stressful. For all the amenities they offer this is the perfect place to rent from. I know my next move will be out of the state of Florida and I know where I will be going when I need to store my valuables. - Thanks !!!!!! :) :) :)

Clean and Bright! I love the renovations!