Storage Units at 14750 S Western Ave in Posen IL, 60469

This Storage Factory shows well; it was neat and clean; but there was only ONE HUGE thing that ticked me off !!!! As a new storage locker renter; my locker was located on the 3rd floor and upon me moving in no one informed me that the ELEVATOR was inoperable for this reason I should be refunded my monthly rental fee due to this fact; because no one told me but allowed me to reserve a space with out regards of stating that the facility was no fully providing adequate services for what I had paid for; it was an inconvenience toting all my large items up 3 FLIGHTS !!! … #3131(Adjust my account accordingly please and thank you) 🤬

You are very professional and I appreciate the price

This facility has had it’s ups and downs in the past, but the current property manager, Luiz, is a rockstar. Well maintained and great communication.

Mgr. Was on site during my initial visit and has been everytime I've returned. Rates are reasonable Staff is kind and helpful.

I've had a great experience there with my items in storage from Nov '21 - Mar '23. About 6-8 months ago I started having issues paying my bill over the phone and online, and a couple months piled up. I called corporate hq and was able to make a payment over the phone, and they waived the late payment fees. The same thing happened the following two months and I was late again. I called corporate and that time was able to get my login fixed so I could pay online, and I've had no issues since. I didn't ask for a waiver of the late fees that time since I knew I could have called sooner. My family just vacated the unit over the weekend, and I completely forgot to call, log in, or check my contract to see how to cancel it. A couple days later I received a call from Luis, the manager, letting me know on a routine inspection he found my unit with no lock, vacated, and asked if it was intentional. I'm incredibly grateful for that call - not only did it save me from potentially having to pay another month if I never did remember to call, but it also made me feel better that someone would have noticed and contacted me if my unit had been broken into. I never once saw the unit nor the items stored in it. It all belonged to a family member my siblings and I helped. They saw it, but I live hours away so managing the account was my contribution. And that reminds me, the family member had another unit at the same facility - that's why we chose it - and also had billing issues during the time period I did. He was about to lose his unit and also couldn't log in to his account to pay online. So when I called the second time to reset my login info, I'd actually called first about my relative, and then they helped with me. I was able to do a conference call with my relative on the line, then my relative hung up and I handled the rest of the transaction before mine. They'd asked my relative's permission to speak with me in the future and stored it in the notes, so I did have occasion to call back and here's why I'm NOT giving them 5 stars... You have something like 5 days to pay your bill online. You cannot pay it early. I tried on Feb 27, but my bill wasn't due til Feb 28. Then I completely forgot I had not paid it til I got a reminder email in March, when it was a couple days late. I logged in to my account and could not pay it online because it was past due! Since I'd only experienced that when the payment was months late, I was shocked!! So I had to call to make the payment. It's a pain in the ar$e, how they have the system set up. I never wanted to set up automatic payments because we knew it was a temporary situation that could end at any time, but the relative was in and out of the hospital much longer than we'd expected. And as you can see, I can be forgetful about making calls on time. So yeah, late fees suck but they were always my fault, you do have a 5-day grace period to make the payment without a fee, but you can't pay online outside of those 5 days. Like not even early. That bites, but it's corporate, not the facililty's fault.

Company has made noticeable improvements by Staffing this location with a thorough and patient manager Luis V..seems to be concerned about customers vs the last staff there..I was there recently and the gate is fixed as well as improvements in the inner and outer maintenance..good job in improvements to this location..Keep it up Renter for over a year

Easy

Great job fast results

Schedule online before that spoke to someone and the was very polite and professional easy setup clean environment. Reasonable price

The facility is great... customer service is awful

Everything was okay but I asked for the first floor and the lady told me it was the first floor when I went to bring my things was not, she gave me the third-floor and I told her I’m pregnant I don’t want to be going up and down ,so not 100% happy

The entire experience was very fast and very pleasant. The gentleman was very knowledgeable and friendly. I would recommend this place to all my friends and family. It's clean cozy and air conditioned. Moving was easy with the assist of the flat bed carts.

Excellent. No regrets

This place is wonderful

Our experience was fantastic. Shekesha was very patient with my mom and I. When we walked in she was in the hallway disinfecting the push carts down, while we were only there to ask some questions after speaking with her and knowing she cares for her customers to keep them safe we were sold. Thank you so much. Shekesha rocks!!!!!!

Awesome Mrs Kesha was ver kind and explainable to Mrs Johnson by letting me know how you all value my belongings with your security Thank you all for your great great services Mrs A Johnson

We (my husband Jose and I)have had a unit there since it was Posen storage we have seen several employees come and go some good some bad, however the new lady there Kesha is phenomenal. We are there almost everyday and since she’s been there it’s been extremely clean inside and out. Our rates went up we were prepared to move out but after speaking with her we will definitely stay. She’s always smiling and upbeat. Please keep her.

I came in and I was treated great got my storage and move in the same day the manger was great very respectable to me and my wife and the facility was very clean and safe Sterling smith thank you

Had a great experience acquiring a 10x10 storage space. Took me 12 mins from the time I called till the time I was able to have access.

My first time coming here since I purchased my unit - this place is brand new, and is of excellent quality. You can tell they invested properly in this facility and you can tell the indoor units are brand new. Full video surveillance and climate control indoors too, just what I needed. Also have had great customer service from these guys when I needed it. On top of all that you can't beat the price. Would definitely recommend and I plan on staying a customer.