I rented a storage bin from Istorage, I have since moved out..! In the mist of me moving out, there were thing's I didn't understand about there policy. So I got in touch with the site manger Ms. Kelly. Ms. Kelly was very informative on helping me resolve my issues. There are times when we as consumers fly off the handle when things don't go our way..! In this case Ms. Kelly was a true professional, and amazing diplomata. Remember "Never argue with the cook that prepares the food because he's the only one that knows what's in it, The server just brings it to you" In other words don't fight with the person that's trying to help you..! by bringing your food, talk to the cook. Ms. Kelly you are truly a credit to your profession, and if there were more Ms. Kelly's problem's would be much less..! I don't know what Istorage is paying you, but for your humbleness, willingness to go beyond for your customer and the extra miles you'll go to resolve issues that you will make your own, they're not paying you enough..! ISTORAGE SHE'S A KEEPER..! PAY HER, AND PAY HER WELL.!!!! Thank You Ms. Kelly For All You Have Done..! Much Love..

Been a customer for over 5 years. No problems

Kelly is the best ever she should get a raise Customer service was the best I ever had You’ll need more people like her Thanks Kelly

Keli at iStorage in Forest Park gave me EXCEPTIONAL customer service toady! I rented a 10 x 20 for vehicle winter storage and she had the contract ready in about 5 minutes! With her help I now have a very clean unit to store my vehicle close to home. Keli is truly an asset to the iStorage team! I look forward to dealing with her again next year!

Keli is extremely helpful, pleasant & professional. She made the entire process so easy!

Keli’s customer service was excellent! She has a pleasant way of speaking, and professionalism, that makes you glad you called.

Very good customer service from Keli

5 stars for Property Manager Keli! Me and my family were in a nasty spot and were about to lose EVERYTHING here! But she swooped in and saved our stuff! MUCH BETTER Care than Public Storage who COULDNT WAIT to snap up my deceased father's storage without telling me. They even left ALL our info on paper docs and never put them in the system, leaving us to be questioned who we were every time we called in. Sticking with iStorage permanently. Now.......if they could just allow split payments they would be perfect. Still, AMAZING care from Keli and iStorage~ P.S: Did what I could as thanks and swept out our storage for you. Got every bit of dust I could out for ya. ;)

Everything was clean & neat ,the manager & staff were Very friendly & made sure I was informed & comfortable with all parts of the services offered.

We gave 5 -Stars for iStorage located at 2140 Stapleton Dr. Forest Park OH. The reason we gave this store a 5 Stars is because of Keli V the Manager there, has a business/personable impact on the customers there and she care about the up keep of the facility. Keli goes beyond and above her job duties to make sure that the facility and the client's needs are met to the fullest of the business and the people. We've had nothing but an excellent experience there. Despite the change in Managers over the years of when we first started to use iStorage.

the place is very spacious u can move your big truck around the price is moderate thanks to savion and keli they are very friendly and professional good job guys and thanks also for the free padlock

Friendly and accommodating staff.

Property manager Keli V. was so awesome today! Thank you Kelly for your great customer service!

The manager was very helpful also the unit was clean. I walked in without an appointment she was extremely friendly gave me the best options for What items I plan to store. Prices were in my budget, also there’s no contract so I like that they have a month to month bases. I would recommend anyone looking for a drive up rental unit space for dirty cheap.

Shout out to Steve South Fairmont was a great help as well Excellent Service

Friendly staff and helpful service

Keli Vernon was great!! We had an issue with our locking the storage unit door for some time and she wasn't aware. As soon as my husband made her aware she got the issue resolved right away!! Great customer service goes a long way!!

Keli Vernon the Property Manager help me pick out a bigger storage unit today and she was very nice and down to earth. I recommend IStorage Forest Park to anyone.

Keli Vernon does a wonderful job every time I see her . It's always a pleasure. She will brighten up your day

Keli was very nice to me helped me fill out paperwork and would highly recommend this location very professional she is a sweet young lady Thank you Keli

Kelly did a great job explaining the size that fit my needs

Kelly did a great job explaining the size that fit my needs 👍👍

Kelly the site manager was sooo helpful and responsive to my crisis! Someone stole my wallet, with my storage unit key inside and i live out of town. She arranged for someone to come cut my old lock and replace my new lock within 24 hours! I am forever grateful for the peace of mind-Alisa Marshall

Keli went over and beyond to help me after the national had rented my unit. Thank you Keli and if anyone needs storage call her at the Forest Park location!!!

Kell went over and beyond to help me after the national had rented my unit. Thank you Keli and if anyone needs storage call her at the Forest Park location!!!

Outstanding customer service!!! Brittany was very helpful and answered any questions I had. HIGHLY RECCOMEND

I rent space for my work truck and brittney was nice very much. Nice place to go to and be safe.

The staff is friendly and helpful. Especially in this time of the pandemic that was appreciated.

Great experience, I've dealt with the company several years and its always been good customer service and professionally managed. Thanks to Dre for his hardwork and work ethics in helping me with a situation that arised. Very honest and trustworthy guy. Thanks Drr

Easy moving in and storing things as Ive ever had it. Smooth transition from phone call to front door service.

Good prices, Nice People

Good prices, Nice People

Steve, the manager, was very kind and efficient. He showed me around the grounds and answered all of my questions. I like that this is month-to-month and competitive pricing.

Steve, the manager, was very kind and efficient. He showed me around the grounds and answered all of my questions. I like that this is month-to-month and competitive pricing.

Very friendly professional people and very well kept and clean facility.

Awesome customer service

Awesome customer service

Friendly property mgr.

My representative Deondrea Smith, was excellent in walking me through the process. He made me award of the discounts that where available. I appreciated the help. I would recommend iStorage.

The Property Manager Rich took his time to really help and take care of my storage needs. The place is professional and great, highly recommended!

Richard was extremely professional and helpful. Great price and convenient location!

Very helpful staff, clean, and reasonably priced.

Rich an Steve was awesome in our emergent need thanks u guys so much

Rich and steve was awesome!!!!!!!

The manager Rich took great care of me!!!! Everyone at the I storage FOREST PARK location ALWAYS goes above and beyond for me!!!!!

Office and units are nice and clean. Very professional staff

Clean and easy to get to. Great prices

Was a customer for a little over three years- Steve and the staff at IStorage were accommodating, friendly, efficient and gave exceptional service. If I ever need a storage space again, I would definitely come back to the Forest Park location. Thank you all so much!!

Clean facilities, most importantly very friendly staff always able to answer questions and help where needed.

Very helpful staff, office is clean, facility is well maintained and very secure. have never had a issue with them. the employee Steven was a even bigger help in little me know about all the ins and outs of what i need to do to make the process go smooth

So far so good, only thing is that it's $10 extra for 24hr access. A bit more that others I've spoke to

Steve was great to work with . His attitude was professional and he also went out this way to help and make sure I was comfortable..

The manager was super nice and the office has definitely changed...for the better. It’s neat and clean.

Moved into a new house , at the time..

Great storage facility! Kevin was super helpful. Would definitely recommend.

The service has changed drastically here! Kevin has been very attentive! And great with communication!!

Great customer service!, kevin has a wonderful sense of humor,very courteous and professional!!, nice and clean storage units great location...

The manager Kevin was extremely kind and efficient. He thoroughly explained everything to me.

Kevin was very helpful! Great experience!

Kevin was a lot of help. Thank you Kevin!

Kevin is the best around!! Beautiful facility here, and the office smells amazing!! Keep up the good work!

Everything was so easy and clear! The staff was courteous and efficient as well as knowledgeable. The unit itself was clean and exactly as described!

Very very awesome staff friendly and helpful best price in the tri state area! Clean and very professional! I would 100% recommend this facility.

Quick, easy, and the staff was fantastic 😊

Stop today looking for a storage and Spoke Kevin and Kevin they was so friendly and helpful and I would like to thank them for taking the time and helping me get actually what I needed

Kevin was great,very helpful

I am renting a 10x10 storage space and WOW I am amazed at how much lower the prices are compared to the other places I’ve inquired about. Thank you for providing me with great customer service!!! I will definitely use your services again in the future.

I cannot complain about the prices or the quality of the storgae facility. And I believe Kevin, the staff member was very decent and respectful.

The experience was excellent!! The guys are nice and friendly. The site is well maintained and clean.

Great prices, secure, clean and friendly

This was the first time I rented a storage unit and I can truly say that Kevin Jr and Sr made it very easy. Excellent customer service and very friendly. Thank you very much.

Nice Friendly Professional Great Prices

Great!

Kevin Sr was GREAT in Assisting me with services and I'd recommend All of my friends n family to come here!!!!! Kevin's a Great Asset for your company!!!!!

The manager here is Awesome!

It's very clean and property manager is very friendly!!

I have to say the Duo father and Son team is Absolutely Amazing and Awesome. Kevin Sr. and Kevin Jr. have gone beyond to help me with an issue with a customer who damaged items in my storage. I really want to say thank you I appreciate your help and your Outstanding customer service.

Very helpful

Very friendly and welcoming staff. Nice price and the property is well lit at night. I feel very secure and safe ! 👍👌💯

Kevin and Erica were both very helpful! They were friendly and informative and easy to talk too. The storage unit itself was easy to get to and had plenty of space.

Quincy was very professional. Very helpful.

Quincy did a great job. Very helpful! Definitely recommend!

My 1st time renting a storage unit. I met Quincy and he suggested and showed me options that better fits my storage needs. Thanks Q, and istorage.

Quincy was great help. Very customer service friendly. Great guy all around. Keep up the good work.

Q made moving in a breeze. Thanks

Q was fast friendly and polite.

I like this storage company, Cara has personally made me feel good about where I had my belongings and has always took her time correcting anything that I had and issue with. I would recommend this storage company to a friend.

Very grateful for Cara’s assistance she’s a pleasure and always there to help when needed. I look forward to seeing her each visit very sad to see her go

After searching for storage facilities, I was referred to iStorage. I have to say I’m absolutely amazed. The service was not only friendly but fast. The prices are extremely affordable and the facilities are clean and very well taken care of. I would definitely recommend istorage!!!!

Very nice managers, were very helpful, nice, showed me everything and we're very respectful

very helpful, knowledgeable

Cara, It was so nice to meet you and learn all about your family. You made my day better. Thank you for your help.

QUNICY WAS VERY PROFESSIONAL ALL THE WAY AROUND GREAT GUY!!!!

Quincy was very helpful and provided all the information that we need, office was clean and he was professional with his approach!!

Cara was awesome. She made the whole experience pleasant and I left the office with zero worries and a nice, clean space.

Best prices I could find. Repeat customer.

Quincy was very helpful ! Make sure you ask of him once you get in here. He has such a lovely personality and is always willing to help.

So far so good. They've treated my son very good.

Quincy was great nice, friendly and fast.

I’ve rented here before, and now I’m back. Quincy was fast and professional. Thanks

Quincy has been very friendly and helpful!!

Quincy was nice!

Quincy was awesome!

Great customer service Quincy was very nice and funny!

Quick set up of storage unit, friendly staff (Quincy was so nice), clean facilities. Overall great!

Quincy great customer

Glad i came here. Quincy was a great help and very patient.

Easy and secure storage, thanks a lot to Quincy and Cara for all of your help!

Great friendly service Cara was extremely helpful

Very quick, easy and convenient move-in process. Quincy was very courteous, professional and knowledgeable.

Quincy is awesome! 👍👍👍

The manager was great. Great prices and helpful

It's a storage place

Quincy was awesome ! Very helpful

Quincy was helpful and he emailed me my reciept because the printer was down.

Fast friendly respectful. Quincy and the location was great.

Forest park location is great!! Thank you for the outstanding service Quincy

Quincy was extremely patient and helpful. he showed and advised me of the best unit for my needs. Thanks. Simply self storage

Laquieta was so helpful and patient! The customer service was really good. I wish the owner would decide to maintain that insulation though.

Quincy was awesome! Personable and friendly and extremely helpful!

Quincy has great customer service, and will help beyond the desk. Thanks

Ian was very thorough in what I needed to know about my unit and was quick with processing!

Quincy was really nice. Even offered me some food! Great experience and quick service

Quincy was friendly a cool nice guy .

Quincy was nice and made the process so easy

Quincy was very helpful and informative. I will definitely be back when I need a storage unit.

Quincy was amazing, very easy to work with, and top notch in customer service. Pleasure doing buisness with him.

Quincy was polite and very helpful.

Quincy has great customer service skills. He is very knowledgeable!!!

Quincy was great 😘

Quincy was great helping me today.. Very friendly.

Quincy is professional and nice, I came in as a walk inn and he recommended and assisted me with great advice.

Quincy is very friendly and professional about his job. We had a great first experience here.

I came in to pay my bill Quincy was polite and very helpful.

I came in today as a walk in where i meet Quincy, he was very helpful and got me the right size unit, moved in and out the door. Thanks

Quincy he was very professional

Quincy hooked me up when I was gearing up to go on a short tour with the Air Force! I definitely appreciated everything he did!

Quincy was just fantastic he was so nice and helpful. I recommend this place.

Quincy was very kind, helpful and fast, moved in with no problems. Thanks

I came into simply self storage where I meet Quincy he was polite and extremely helpful, he assisted me with things outside the office, he's not just a manager that won't come from behind the desk.

Quincy signed me up, polite, pleasant, informative. Good experience so far

Quincy was fast, friendly, very helpful he assisted me as a walk in, I feel great coming here.

Quincy was very friendly and very helpful. Quincy help with a problem , Everything is Ok. I'm happy

Great for storage!

Five stars

I left another storage company and I decided to get a unit here at Simply Self Storage .. Best decision ever , decent pricing , and nice environment but most importantly, I've received nothing but the BEST customer service from the property manager Cara Gaines !!!! She makes sure all of my questions are answered and give me great information when needed !. & I appreciate it . Makes everything there a good experience!

Best rates are online.

Simply storage exceeded my expectations. They where super professional and very accomidating. The manager was so nice and made sure my concerns and needs where met. I highly recommend Simply storage. I had a very positive experince.

Would guess we have been customers for 20 years. On-location office of personnel are warm and friendly. If you are late with a payment, you will be getting immediate voicemails and text. Too bad they aren't as prompt with site maintenance: general repairs take WAY too long. Location is right for us, and security is good, so we stay. Were it not for cleanliness and repairs, this would be 5 stars.

I moved some furniture for an aquantence of a friend of a friend and the place looked clean.

The property manager was very nice and helpful with my move out process. She made it simple fast and easy. I will recommend this location to others

the property manager was friendly and very helpful with my sister (Tiffany) storage unit . She made my move out process simple, fast and easy. I will return for future business, and will also recommend to others.

I needed a unit for my business furniture while I relocated. I stopped into the establishment and was greeted by Cara whom was very courteous and professional. She was very knowledgeable about the property as well. I expressed to her that the temp was a concern due to a lot of antique items I would be storing. She then referred me to a different location. I would still highly recommend this place due to its cleanliness and great customer service.

Cara at the forrest park store was very helpful and knowledgable ... Made my search easy as can be in helping me find a room temp 10x10 room ... She was more than knowledgable !!!! Highly recommend ...

Was able to get a storage locker for my grandpa with the help of Cara.G! Thank you a lot for all your help we appreciate it

Cara Gaines was the kindness person I have dealt with in a very long time. Her tone of voice and her professional attitude was very calming. It helped me get through a very stressful situation that I couldn't seem to resolve with this company for a very long time. I was not a happy camper when I found out about my storage situation had changed. However Cara took time to give me different options and walked me through a process that worked out for me and her company. Lawanda Banks

Cara Gaines is an amazing property manager. By far one of the best I’ve experienced and I have had some horrible experiences with storage units. I will most definitely come back as long as she is still running the business!!

Cara was super helpful and kind thank you for your help!

The best storage place I have ever used! The property manager Cara Gaines is very helpful and knowledgeable . I highly recommend!

My first experience in self storage was absolutely great thanks to the Property manager Ms Cara Gaines. She was very nice and helpful making me feel "apart of the family" sadly I could not rent do to money issues but I would recommended anyone to this self storage company! I'm very impressed Job Well Done!

I give this place 5 stars. The worker I gave my business card to Cara, called me this morning for one of her customers that does not drive. When I got there to the storage she met the customer outside with a nice greeting and accompanied her inside the facility. She definitely deserves an accommodation for excellent service!

I wanted to write this because of the help I received at Simply Storage. Cara Gaines was such a help when I was in a hard spot.... I had another storage unit at a company on W. Sharon rd in Cincinnati. I had paid them but I get this call saying they didn't receive it. I slid the payment into the slot in the door where you drop off payments. They said they would look into it which when I received a call back they said it was double locked and I had to pay again. This means I doubled paid. So I went to Simply Storage after going to a few other places and I am glad I came to this place. They helped me out so much. They understood my concerns with security and were so helpful. Cara Gaines is such a great individual. She was so nice, warm hearted and helpful. Thank you Simply Storage! Thank Cara!

Cara was very kind and helpful 2thumbs up

Rented from them short term. The location is easy to access and clean, the staff is professional and the price was affordable. I suggest talking to Cara if she is available.

Store Manager Cara Gaines was very professional and assisted by suggesting a unit that best fit my needs.

The office attendant was very polite and informative. Prices are great, and cleanliness is on the same level as the other storage companies, for a better price.

Called and talked to Erica the other day about renting a unit. She was absolutely fantastic!! Knowledgeable and helpful about what we were looking at and most helpful with that area as we would be new to the town. This has been the 2nd Simply Storage in Cincinnati that we have called (looking at different areas) and both ladies we spoke to were terrific! Thanks again!

Extremely friendly staff - There were no hidden fees or Gimmicks. Move-in was super easy and the unit and grounds were very clean! I would recommend to anyone.

Very friendly and helpful. Went over pricing for all units clearly so there were no questions. Clean grounds and well lit.

Very easy set up process. I did most of the work online. When I went to the office to finalize things, I was out in 15 minutes. Very very easy and friendly. Looking forward to moving my stuff into a clean, trustworthy environment!

Great. Staff was friendly helpful and the unit was clean

a ok and helpful staff

Great Storage Units. Helped our customers store their items while waiting for their moves. Very easy to work with and accommodating.

GREAT CUSTOMER SERVICE!! Fast friendly clean place !!!

Kristi was a great help! She worked with me to ensure I secured the right amount of space. The grounds were clean and the prices were just right!

Have only been renting from them for less than a month, but the lady who helped us set up was very friendly and useful. Code locked gate and you can use your own padlock. My unit is not temperature controlled, but easily accessible.

Everyone I have ever encountered here has been great. Everyone is very helpful and compared to other storage companies they have the best deal and it's convenient and close to home for me. I always recommend them to any of my friends who may be thinking abou moving and need a place.

Great Experience! Simple & Easy & BEST PRICES!!!! I SHOPPED AROUND AND THEY ARE THE BEST!!!

The lady at the front desk was awesome 👍🏾👍🏾👍🏾👍🏾!!

Very nice and informative!!

My moving experience was very hectic, and I ended up with a storage space too small twice.. the office manager was very helpful at helpful at xfering my funds over to a larger unit, and took the time to make sure my new unit was close enough to the others so that it was in walking distance.. I alway have a pleasant experience when I go or call the office. She even remembered my name which shocked me, that adds to the kindness I've experience with them. I would definitely recommend them.

Good storage facility and good Pricing. Staff is very friendly and professional.

Pretty good experience the lady at the front was really nice, and were weren't sure I put things would fit she gave us an option for a bigger storage. She was very helpful and friendly thank you!

My family has rented a unit at this location for years. Erin, the site manger, is absolutely wonderful to work with and very professional. The unit was a perfect fit for me and the staff very accommodating. I would highly recommend this location.