iStorage Self Storage - Storage Units on 888 W North Bend Rd

Ms Virginia was great

Virginia was so helpful I was price checking and she helped me with all the information I needed her customer service skills are awesome I will definitely be returning

virginia was so nice and helped me with all my questions about unit sizes and prices i will definitely be returning to rent when i move

Virginia is excellent worker , she helped me get my monthly payment together so I wasn't behind anymore. I would 10 out of 10 recommend this place

I came in earlier to price check and Melissa and Virginia were the nicest most hopeful people I’ve ever met.

Great customer service always answers the phone

Great storage clean nice worker was polite caring of my needs very helpful

Mr Robert is still doing his thing over there. He works with you when you're moving in and out and he is always professional and he keeps the property up. He constantly checks property, I've been in my unit working and seen him going early morning inspections of the property. Would definitely recommend.

Great customer service, every time I stop by Ginny she's always smiles, makes you feel welcome, and always does a great job with any questions, and paper work. She is a definitely a companies trophy.

Great place

I called the finneytown location to do some price checking. Virginia went above and beyond to give me all the information I needed. I can tell she takes pride in her job and I appreciate her patience and help.

This storage facility is very clean, dry, and secure. The customer service is friendly and the management answers every question thoroughly. I have never been to a storage facility where the manager treats you like family and cares about your sentimental belongings like you do. It is a pleasurable experience and I would recommend anyone to conduct business here. Another thing that I absolutely appreciate is that it smells great! Some units smell stale! But the manager here keeps up with the property appropriately. I am very particular about where I choose to store what I have worked very hard for, I can assure you that you do not need to look any further. Thank you all so much for exceeding expectations and continuing to go above and beyond in customer service excellence. Thank you again also to Virginia for ensuring I chose exactly what I needed! Your kindness is unmatched.

Virginia was extremely sweet and helpful went out of her way to assure me that I’ll receive the best deal possible.

Clean, very friendly would recommend to all friends and family. Great sized storages for affordable pricing.

Virgina is very sweet and kind. She helps the best she can . My lock was broke and she was super busy and she stopped and helped me replace my lock. She didn't complain not one time . I highly recommend this storage .

The lady was very helpful and assisted me with everything I needed.

Virginia has EXCELLENT customer service. She is always nice and helpful!

Great place

Robert at the North Bend location is the superior example of customer service. His communication and willingness to go above and beyond for his patrons is unmatched.

Very polite and professional I will get on her nerves all the time. Thank you so very much Ms. Virginia!!!!!!

Customer Service Was Wonderful!!!

So far so good!

Very nice store always clean and Virginia is always kind and understanding.

I love this store. Virginia does a wonderful job and needs a raise 👏 🙌

The front desk host was very friendly, respectful and informative. I wish I could remember her name to shout her out. Nice size storage I got 10x20 in the controlled climate the storage unit was clean. Great location.

It’s nice, but the change prices often!! Based on “because we feel like it” went from $130 to $190 in 8 months!

Very professional. All questions answered. Nice and clean unit

Everything worked out well.

I wanted a clean storage location and I found it! Ginny is very personable, helpful and luculent! Thanks Ginny!!

Virginia was excellent loved the experience, I have two storage units. I have one here at Finney town and one on east Galbraith. Thank you very much!

It was quick and fast very good service

You guys did great!! I needed sone additional space on top what i already needed, you had what i wanted and you fulfilled my needs?

Excellent customer service! Virginia went above and beyond showing me the unit size and setting me up with a new unit! Very clean!!

Great place

I found your site on the internet, i was looking for something close to my residence, and it works out perfectly.

Your rep was thorough, professional, pleasant and helpful.

Clean and affordable rates for the space. I spent months looking for a big unit for a hundred bucks and never could find one until I called istorage. Very accommodating and private!

Allison was so sweet and helpful! I will definitely be using istorage for all my storage needs!!

Perfect space, allowed me to use as temporary storage, nice, clean, great staff, safe. It'll be my go to recommendations for 513 Folk 🤓

Service is excellently employees are very respectful kind and friendly

Service is excellently employees are very respectful kind and friendly ☺

Staff are amazing very kind and welcoming. prices are wonderful and the security is amazing.

Super easy to book at the last minute. Received a call the same day from a manager asking if I had any questions. Fair pricing, simple in and out. Clean unit. Perfect for what we needed! Would recommend.

Allison was an awesome help. Everything went smoothly quick and easy!

Great facility, clean, well run and located close to highways. Allison was quick and helpful in getting me a reasonably priced space. Highly recommended!

Had such a great experience as I have been shopping around for storage units. I was unsure but as soon as I met Allison I knew this was my new home for my stuff. Thank you Allison and istorage for making everything so easy and affordable!

Perfect service

Allison was great to work with and helped tremendously getting us what we needed!

Great customer service, great prices, great security, and great staff. Definitely would use istorage again.

Was in the transition from moving and I've heard good things about this place and they were right. Great customer service, great storage units, and actually good prices. Wouldn't recommend anyone else!

Allison was very helpful answering all of my girlfriends annoying questions(she can be a little much) she was very patient and new the place very well

Allison was very polite, professional, and helpful. Would definitely recommend

Allison was great . I had a horrible day and was pushing to figure things out , she worked with me and got it all straightened out. She was very patient and did everything she could to help. We need more people like her in the work place. thank you Allison .

Allison was fantastic. She showed us the different sizes and difference between each one. Would definitely recommend

Easy to work with, and flexible to our needs.

Very easy to work with. Good rates and it's a clean, secure facility. I have been a customer for 8 years

Allison was so helpful and nice. She should be the standard that all your employees are held to. Thanks again Allison.

Allison was very helpful. My boyfriend and I just stopped in to look at units and get prices and she was able to answer all our questions and was very helpful

Edit:THEY HAVE A HORRIBLE RODENT INFESTATION. All of my things are ruined. I complained multiple times and they said they got a new exterminator and would take care of it. Instead, all of my things are covered in rat feces and urine and I had to throw thousands of dollars worth of furniture away. I tried to file a claim with insurance and of course, in the fine print, they don’t cover rodent damage. The storage unit itself offered me no resolution and lied to me about getting an exterminator. This is unacceptable and completely unprofessional. DO NOT STORE YOUR THINGS HERE!!!!! This is a great place to rent a storage unit. Mark was friendly, knowledgeable and made the entire process easy for me and quick.

Quincy was very manerable, knowledgeable, I am a second time customer and he made me feel welcome and very taken care of returning to simply self storage.

Good affordable, well protected great staff great service.

Candence was a great help, she showed difference in the storage space and area. She explained how to get in and out of the storage facility. I would recommend to other people who are looking for storage and hope she is working that day. Thanks Candence

Mr. Vincent was very helpful and very professional. He went above his duty to assist me and make sure i had a great experience renting the storage unit. I would recommend this storage facility to anyone who is in need.

Mr. Vincent was very helpful and very professional. He went above his duty to assist me and make sure i had a great experience renting the storage unit. I would recommend this storage facility to anyone who is in need.

Showed up at istorage self storage on northbend rd today and recieved the best customer service from Vince . The people that helped me was very polite helpful.

Got a promotion from job so I will be moving to Cincinnati in another couple month.Check it out and was really happy with my service. MR GEORGE WAS VERY INFORMATIVE and has a couple subject that fix what I needed .Thanks

Awesome

My expectations have been met, and are being exceeded. Their customer service has been excellent.

The manager mark was very helpful and nice when i came in for a storage unit! I have always use this place when i needed to put my things in storage. Different company name in the past but i have never had a issue with this place.

Friendly, helpful staff. Clean, secure units. Highly recommended.

The facility is excellent. Also, Mark is an excellent representative for the iStorage location that we are doing business with. I fully reccomend their services!!

I rented a storage unit at this location for a little less than a year and it was great. Mark was always so helpful and wonderful to work with. Every time I would visit my unit the facility was well lit and clean. I would highly recommend this location if you or some you know is looking for a quality storage unit.

Mark has been such a blessing to me since I have been a customer at iStorage! Mark has been such a friendly face and always treats me like family every time that I come there! He has made what would normally be a difficult process such an easy process to go through. Mark needs a raise and needs to really know from leadership that he is valued!!! Great job Mark!!!

I came up there at the end of January and I’ve never used a storage unit. Mark was very helpful in making sure my property would be would stored safe and in a unit that was the proper size. Great place! Clean! Awesome service!

We appreciate all of the help that Mark has given us!. It's incredibly apparent that he cares for his customers, their needs and the property he manages.

Quincy and Jessica were both great today moving me in. Mark does a great job keeping the place in order.

Quincy was very helpful in getting me situated with setup. He was quick, efficient and worked to help me select the right size for my storage needs. The location was really clean and up kept, Mark is doing a great job in keeping it that way

Mark has been kind and goes a long way to ensure the property is well kept.

Mark is a great property manager and friend. Ive seen him go above an beyond to maintain his property. I feel no worries renting my unit here. Thanks Mark -The Town.

Service was great! Jessica was very knowledgeable on information and able to answer any questions i had.

Be using them off and on for the last 4 years. Never had a issue...

I've been a customer for several months now. The new owner has added lighting for increased safety accessing units in the evening which was really needed. Buildings are clean and mechanically sound. Safety, security and tidiness matter to me and iStorage delivers.

IStorage in Finneytown was a great help to me at a difficult time in my life. The employees are so nice and any questions were always promptly answered. It's very clean and well taken care of.

I've been a happy customer for over 5 years at this location. Mark was very helpful and we finished all the paperwork in short order. The place is clean with good security.

Quincy had great customer service and was very helpful with educating me on how the process works. I appreciate his helpfulness

Mark was great made getting a storage a walk in the park.

Ive had a great experience so far. Great location, great prices.

The staff is extremely helpful and goes above and beyond to help out! Quincy made my moving out transition from the storage very convenient and the vacating process was easy.

Quincy was super helpful! Great place, clean and professional.

Quincy was very professional and helpful, I’d definitely recommend!!

Mark was fabulous! He explained security and incentives. We got a climate controlled unit which was very clean.

Highly recommend. Mark, went out his way to make my move very comfortable. He made sure that I had the right size unit for all my belongings. The property is always clean and secured. I recommend the place for short or long term. Kudus Mark.

I have had my personal items here for 6 years and I love this place. there have been many property managers since I've been around and Mark is one of the best. He has always returned a call and when I got in a little bit of a financial situation he was a God send for me. He helped by letting me make payment arrangements to keep my stuff, and I thank him so very much for working with me. A very honest, patient and sweet man.......Keep up the good work Mark........Thank u, Thank u Thank u!!!!!

Quincy is a very kind guy, he was very helpful. Thanks,

Quincy was excellent, and clean property.

Quincy was great

Quincy was friendly, respectable, spoke with confidence and handled my move in with precision. Thanks

Staff is very professional. Willing to help out anytime. Gave me a free lock for my locker. 5 stars in my book !

I used Simply Self Storage 4 years. The unit was always dry and my belongings were safe and in good condition throughout the storage. The area was secure and well lit. Would recommend Simply Self Storage to friends and family.

Quincy was great

Quincy was great, he was very helpful!

Quincy was the most helpful and pleasant person to help me with getting a storage unit. He is very knowledgeable. Overall great customer service!!

Mark and the rest of the crew do an excellent job the place is very clean and safe and everyone there is very helpful and friendly

Great place to self store, friendly staff. Conveniently located and its dry and clean. I highly recommend it .

Easy to get to the unit I use... always friendly when you go in

Our family has used Simply Storage in Dayton, Ohio as well as this Finneytown location. We find the staff to be extremely responsive and helpful. The units and surroundings are clean and adequately lit. I recommend Simply Storage.

I have not used this specific facility. But Brianna who normally manages this facility, was Guest managing at my facility in Norwood just recently, covering for somebody else… And she managed to accomplish in 45 minutes something I have been trying to enact for five years! I left a message in exasperation about me not having control over my unit, as it was still in my ex’s name, and all communication was going to him.… as I was told that he had to come in in person to change the lease... which was not happening over many years time. By the time I got there just minutes before closing… She had called him, and emailed him lease paperwork for him to sign off on, and had it all waiting for me by the time I walked in the door just before closing. I was nearly in tears of relief, and so grateful for her professionalism, and taking initiative to get this done. It was an easy fix, and should have been done years ago… And has cost me thousands of dollars in airline miles that could have been on a different card. (I was more than a little exasperated that this was not thought of by somebody else a long time ago) Brianna is agreeable, helpful, takes initiative, cares about real people, knows what she’s doing, and should be promoted. She has the makings of a great manager!

Had a wonder experience today everything was simple and easy, I pleasure working with Brianna and she made the process as smooth as possible.

Brianna was awesome, very helpful and made our move into our unit very easy.

My experience was excellent service was epic would definitely use them again.

Very professional and friendly! Storage room clean. Thanks a lot

Hi Simply Storage is great i have used them on and off for a long time never had any problems the management and employees are awsome

I had a great experience and Brianna did an excellent job assisting me.

Mark is a great person he was very reasonable and worked with me I’ll recommend this place anytime

Mr. Mark was exceptional at assisting me by moving my unit to this cloaer location, as compared to the other location i was at.. this one is top notch!

I had a good experience with this location and the young lady that help me was very considerate and helpful

Mark and Brianna are great! I was in last week for a quick price check and Mark did not hesitate to give me the best deals! Brianna is all smiles and great with customers! I never felt rushed or like just a number. The customers really matter to them. 10-stars!!

OMG, what can I say.. I was in a Jam my Condo I was moving in somehow was wrecked! I had a Uhall full and nowhere to go, after going completely insane we call Simply Storage. Mind you it was almost closing time, couldn’t had been more than 30 min before closing time and Mark the store manager stayed and waited on me! He was truly like a Father he understood my pain LISTENED To me and made coming there easy painless and he was able to get me a great rate! Trust me when I say this, it’s a million places to store things but when you have a person such as Mark who takes pride in what he does and in helping others, why would you go anywhere else? Wish I could leave 10 stars

It's a good location

Good place for storage

Clean

Great service

Kathy was great super responsive and worked fast to show us our unit! Would use over and over again! Highly recommended!

Nice people, worked with us to get the right size unit

The service provided was immaculate and satisfactory, no complaints here!💯💯😀

Very helpful, above expectations.

Courtous employees.